{"title":"From star rating to sentiment rating: using textual content of online reviews to develop more effective reputation systems for peer-to-peer accommodation platforms","authors":"H. Zolbanin, Donald Wynn","doi":"10.1080/2573234X.2022.2122880","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2122880","url":null,"abstract":"ABSTRACT Star ratings on P2P accommodation platforms are highly positive. Such biases have led many users to utilise selective processing strategies to evaluate the textual content of online reviews. However, when many reviews are available for a product or a service, these strategies would be suboptimal at best, posing several challenges to the users of peer-to-peer (P2P) accommodation platforms. To enable the guests to perform more informed evaluations and overcome the challenges that the skewed distribution of star ratings creates for decision-making, we employ content analysis tools to derive an aggregated sentiment score for each listing. Using this score, we define a new measure, called “sentiment rating”, that compares a listing with other similar listings based on their textual reviews. Our choice-based conjoint experiment suggests that unlike users’ initial perception about the function of star rating as the most salient factor in evaluating P2P listings, users actually attribute more importance to sentiment ratings of P2P accommodations. Therefore, a text-based summary of online reviews would indeed help users in evaluating alternatives on a P2P platform and in decision making. We argue that a text-based quantitative summary of user reviews could be a useful supplements to (or substitutes for) star ratings on P2P accommodation platforms and even online retailing websites.","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91264882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
G. Karkhanis, Suresh Udhavdas Chandnani, Swapnajit Chakraborti
{"title":"Analysis of employee perception of employer brand: a comparative study across business cycles using structural topic modelling","authors":"G. Karkhanis, Suresh Udhavdas Chandnani, Swapnajit Chakraborti","doi":"10.1080/2573234X.2022.2104663","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2104663","url":null,"abstract":"ABSTRACT Employer branding is an important measure to attract prospective employees and to motivate, engage, and retain their current employees. Employer branding is instrumental for the employer to position the organisation in the minds of current and potential employees by using a combination of economic, psychological, and functional benefits. In the current research the authors implement a set of natural language processing techniques (structural topic modelling) on the employee reviews posted on Glassdoor.com (an online platform where the employees can post reviews about their current and previous employers). The study has thematically structured the 35,075 reviews from 8 Information Technology companies, spanning 5 years from 2015 to 2019. The study compares the employer branding parameters and has identified the prominent dimensions across the expansionary (2015–2017) and contractionary (2017–2019) phases of business cycles. A significant difference in topical proportions were found across the business cycles, suggesting different priorities for different dimensions of the employer brand during expansionary and contractionary phases. The findings would serve as guidance for HR managers to understand the trends in the employee perceptions in the context of changing macro-environment situations and accordingly recalibrate their existing strategies for talent attraction and retention","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84371052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Algorithmic enhancements to identify predictable components from users’ data and a framework to detect misinformation in social media","authors":"G. Dixit, A. Kushwaha","doi":"10.1080/2573234X.2022.2100834","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2100834","url":null,"abstract":"ABSTRACT The flow of distorted information on social media platforms cannot always be handled. As a result, digital misinformation has become a significant social, political, and technological risk factor. Extant research on detecting misinformation in social networks has focused on using metadata or characteristics of influential actors (users) and their group dynamics in isolation, but less on the act (information content) itself and on developing an integrated approach. We unify them to produce a data science framework to detect valid instances of misinformation from social media such as Twitter. Here we develop novel and efficient algorithmic improvements to extract predictable components from users’ data. The model results demonstrate a significant increase in performance beyond typical incremental improvements. This research proposes a novel term weighting scheme, clique-based features, and a metadata-based feature. These contributions to the data science literature can be helpful for future studies in the social media context.","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75360409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
V. Plotnikova, M. Dumas, Alexander Nolte, Fredrik P. Milani
{"title":"Designing a data mining process for the financial services domain","authors":"V. Plotnikova, M. Dumas, Alexander Nolte, Fredrik P. Milani","doi":"10.1080/2573234X.2022.2088412","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2088412","url":null,"abstract":"ABSTRACT The implementation of data mining projects in complex organisations requires well-defined processes. Standard data mining processes, such as CRISP-DM, have gained broad adoption over the past two decades. However, numerous studies demonstrated that organisations often do not apply CRISP-DM and related processes as-is, but rather adapt them to address industry-specific requirements. Accordingly, a number of sector-specific adaptations of standard data mining processes have been proposed. So far, however, no such adaptation has been suggested for the financial services sector. This paper addresses the gap by designing and evaluating a Financial Industry Process for Data Mining (FIN-DM). FIN-DM adapts and extends CRISP-DM to address regulatory compliance, governance, and risk management requirements inherent in the financial sector, and to embed quality assurance as an integral part of the data mining project life-cycle. The framework has been iteratively designed and validated with data mining and IT experts in a financial services organisation.","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74394433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yuan Xu, Y. Park, O. Jadidi, John S. Loucks, Joseph G. Szmerekovsky
{"title":"Multi-objective programming for designing sustainable biogas supply chain: a case study in North Dakota, USA","authors":"Yuan Xu, Y. Park, O. Jadidi, John S. Loucks, Joseph G. Szmerekovsky","doi":"10.1080/2573234X.2022.2103040","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2103040","url":null,"abstract":"ABSTRACT This study considers the environmental and social impacts of an animal waste sourced biogas supply chain, along with economic factors for making tactical and strategic decisions. A multi-objective optimisation model is introduced to determine: 1) the best locations and capacities of biogas plants to treat cattle manure from dairy farms, and 2) the best transportation assignments from each farm to a subset of the opened biogas plants. This study formulates three objectives that include minimising total supply chain cost, carbon emissions, and social rejection. An augmented ε-constraint method is employed as a solution approach to solve the multi-objective problem. The results indicate the implementation of the proposed optimisation model has the potential to provide significant economic, environmental, and social benefits. In addition, the study finds that the allowed maximum transport distance contributes to the number and size of biogas plants used.","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75098384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Impact of mobility based network on COVID-19 spread","authors":"Arindam Ray, Wolfgang Jank, K. Dutta","doi":"10.1080/2573234X.2022.2088411","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2088411","url":null,"abstract":"ABSTRACT COVID-19 has had a strong impact on this world. With the spreading of the virus and the implementation of various mitigation measures, the pandemic has indubitably upended our way of living. Research indicates that mobility is one of the key reasons of the spread. The purpose of this paper is to provide a suitable mobility measure based on intra-county and inter-county movements on the spreading of COVID-19 in the United States. Deviating from the extant research, which measures mobility by the average distance people travel, we operationalise mobility by the number of trips made. We further weigh them based on the current caseload, as the spread will not only depend on how many people are moving but also the proportion of infectious people within them. We also distinguish such trips based on their origin and destination, as that may help in taking appropriate policy decisions for intervention.","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87644200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Forecasting natural gas consumption in residential and commercial sectors in the US","authors":"Xingxing Zu, Xiaoyin Wang, Yunwei Cui","doi":"10.1080/2573234X.2022.2064777","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2064777","url":null,"abstract":"ABSTRACT The paper proposes a parallel forecasting approach for weekly natural gas consumption in the US residential and commercial sectors, which models scrape data and ratio data separately and then combines the outputs to generate the forecasts. To improve forecasting accuracy, both semi-parametric and nonparametric models, including dynamic linear regression model and dynamic semi-parametric model, are adopted to model the effects of weather variables, and time series techniques are employed to address the serial correlation exhibited by the data. An algorithm focusing on forecasting accuracy is proposed to select the smoothing parameter for serially correlated data. The proposed model is empirically tested using data in the New England area from 2013 to 2018 and benchmarked against some deep learning approaches including Deep Neural Network, Long Short-Term Memory Neural Network, and Gated Recurrent Unit Neural Network methods. Overall, the results show that the proposed approach performs well in generating accurate forecasts.","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75259846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Salih Tutun, Ali Tosyali, H. Sangrody, Mohammad Khasawneh, Marina Johnson, Abdullah Albizri, A. Harfouche
{"title":"Artificial intelligence in energy industry: forecasting electricity consumption through cohort intelligence & adaptive neural fuzzy inference system","authors":"Salih Tutun, Ali Tosyali, H. Sangrody, Mohammad Khasawneh, Marina Johnson, Abdullah Albizri, A. Harfouche","doi":"10.1080/2573234X.2022.2046514","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2046514","url":null,"abstract":"ABSTRACT Demand forecasting is critical for energy systems, as energy is difficult to store and should only be supplied as needed. Researchers attempted to improve forecasts of energy consumption. However, they assume independent factors increase at a constant growth rate, which is unrealistic. Existing methods are designed to determine annual consumption, whereas energy-planning organizations rely on short- or medium-term consumption values. Therefore, we propose a new forecasting framework that introduces new models and scenarios. We apply a cohort intelligence-based adaptive neuro-fuzzy inference system (CI-ANFIS) with a subtractive clustering and grid partition approach to forecast net electricity consumption. One challenge in accurately predicting electricity consumption for specific projection intervals is missing values for factors independent of those known for existing net consumption. Then, we utilize a regression equation scenario approach. We test our framework using a real-world energy consumption dataset and show that our proposed framework outperforms the existing methods.","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78712967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Winning one-day international cricket matches: a cross-team perspective","authors":"Subrat Sarangi, R. Singh","doi":"10.1080/2573234X.2022.2041370","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2041370","url":null,"abstract":"ABSTRACT The study analyses the predictors of a win for four international cricket teams in the one-day international cricket format. A binary logistic regression is used to determine the relationship between the independent variables, i.e., fours and sixes scored, bowling economy, extras conceded, fielding dismissals, the number of debutants from each side, umpire’s nationality, pitch condition, and season of play vis-à-vis odds of a win. The study found that the number of fielding dismissals and bowler economy significantly influence the odds of winning for all four teams. Further, the nationality of the umpire did not affect any team, while other variables influenced the fortunes of different teams differently. Proposed models in the paper can be used by team management and coaches in devising match strategy and player selection for higher win outcomes based on a combination of historical trend data for specific variables and actual data for the others.","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82841488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Christian Janiesch, Barbara Dinter, Patrick Mikalef, Olgerta Tona
{"title":"Business analytics and big data research in information systems","authors":"Christian Janiesch, Barbara Dinter, Patrick Mikalef, Olgerta Tona","doi":"10.1080/2573234X.2022.2069426","DOIUrl":"https://doi.org/10.1080/2573234X.2022.2069426","url":null,"abstract":"ABSTRACT Business analytics and big data have been at the center of interest for researchers and practitioners for almost a decade now. The methods and processes that comprise business analytics, combined with the rich information that can be extracted from big data have enabled organizations to generate rich insight which is critical to decision making. The scientific inquiry in this interdisciplinary domain has had a long and successful history at the European Conference on Information Systems (ECIS). We provide a synthesis of prominent themes that have appeared during the past decade within the “Business Analytics and Big Data” track of ECIS. Based on the synthesis, we provide a narrative of how the field has evolved, as well as where we see future research efforts being focused. Specifically, we identify three areas that are likely to attract considerable research interest in the years to come. Within each of these three areas, we describe several key challenges that need to be addressed. We conclude with an overview of the six articles included in this special issue, and a description of how they contribute to our understanding of this domain.","PeriodicalId":36417,"journal":{"name":"Journal of Business Analytics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90930919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}