Quality ProgressPub Date : 2002-01-01DOI: 10.1108/mbe.2002.26706dae.007
G. Watson
{"title":"Peter F. Drucker: Delivering value to customers","authors":"G. Watson","doi":"10.1108/mbe.2002.26706dae.007","DOIUrl":"https://doi.org/10.1108/mbe.2002.26706dae.007","url":null,"abstract":"","PeriodicalId":35949,"journal":{"name":"Quality Progress","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2002-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62035512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Quality ProgressPub Date : 2002-01-01DOI: 10.1108/ws.2002.07951bae.002
Roger E. Olson
{"title":"The Ten Tasks of Change","authors":"Roger E. Olson","doi":"10.1108/ws.2002.07951bae.002","DOIUrl":"https://doi.org/10.1108/ws.2002.07951bae.002","url":null,"abstract":"","PeriodicalId":35949,"journal":{"name":"Quality Progress","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2002-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62470829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Quality ProgressPub Date : 2002-01-01DOI: 10.1108/mbe.2002.26706dae.009
David C. Swaddling, Charles Miller
{"title":"Don't measure customer satisfaction","authors":"David C. Swaddling, Charles Miller","doi":"10.1108/mbe.2002.26706dae.009","DOIUrl":"https://doi.org/10.1108/mbe.2002.26706dae.009","url":null,"abstract":"","PeriodicalId":35949,"journal":{"name":"Quality Progress","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2002-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62035571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Quality ProgressPub Date : 2002-01-01DOI: 10.1108/mbe.2002.26706dae.003
Terry G. Vavra
{"title":"ISO 9001:2000 and customer satisfaction","authors":"Terry G. Vavra","doi":"10.1108/mbe.2002.26706dae.003","DOIUrl":"https://doi.org/10.1108/mbe.2002.26706dae.003","url":null,"abstract":"","PeriodicalId":35949,"journal":{"name":"Quality Progress","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2002-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62035453","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Quality ProgressPub Date : 2000-06-01DOI: 10.1162/152417300569890
Ray C. Anderson
{"title":"Climbing Mount Sustainability","authors":"Ray C. Anderson","doi":"10.1162/152417300569890","DOIUrl":"https://doi.org/10.1162/152417300569890","url":null,"abstract":"One of the great issues of our time is whether or not we can create a sustainable environment. In this issue, we are pleased to present some important and highly relevant points of view, data, and opinions on this critical topic. From an editor’s point of view what is exciting is that we have been able to represent all of the SoL constituencies in this issue—academics, consultants, and practitioners. The mix works. We have advocates, skeptics, scientists, commentators, and philosophers. The short classics give us a bit of a sense of history about this issue. And Peter Senge’s statement gives us a sense of the future. It has been a pleasure to work on such a critical theme in putting the issue together, and we hope that our readers will find it stimulating, educational, and useful. Please write us and tell us your reactions.","PeriodicalId":35949,"journal":{"name":"Quality Progress","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2000-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"64430459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Quality ProgressPub Date : 1900-01-01DOI: 10.1891/9780826126535.0005
J. S. Hunter
{"title":"Statistical Process Control","authors":"J. S. Hunter","doi":"10.1891/9780826126535.0005","DOIUrl":"https://doi.org/10.1891/9780826126535.0005","url":null,"abstract":"","PeriodicalId":35949,"journal":{"name":"Quality Progress","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67699930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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