David C. Swaddling, Charles Miller
{"title":"Don't measure customer satisfaction","authors":"David C. Swaddling, Charles Miller","doi":"10.1108/mbe.2002.26706dae.009","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":35949,"journal":{"name":"Quality Progress","volume":"35 1","pages":"62-67"},"PeriodicalIF":0.0000,"publicationDate":"2002-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"23","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Quality Progress","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/mbe.2002.26706dae.009","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"Engineering","Score":null,"Total":0}
引用次数: 23