{"title":"Recruitment Communication and Psychological Contracts in Start-Ups","authors":"Mia Thyregod Rasmussen","doi":"10.7146/claw.v7i1.123246","DOIUrl":"https://doi.org/10.7146/claw.v7i1.123246","url":null,"abstract":"Recruitment communication presents a dilemma for organisations. When organisations hire, they often engage in branding themselves as employers (Backhaus & Tikoo, 2004) and rely on positive framing to present vacant positions in order to attract candidates. This leads to the ensuing challenge of living up to these promises for the candidates who are ultimately hired. Overpromising and underdelivering leads to a breach of the initial psychological contract. This balancing dilemma is especially pertinent for new and unknown companies, where concerns about the company’s legitimacy as an employer may cause potential candidates not to apply (Williamson, Cable, & Aldrich, 2002). On the one hand, start-ups need and want to attract the best, and on the other hand, they need to be wary of the impression they are creating of the job and the organisation as a place of work, as they would also like the candidates to stay once they are hired. I draw on interviews with managers and newcomers in Danish start-ups to give empirical examples of this challenge and its results, using the literature on psychological contracts (Rousseau, 1995) as an explanatory framework. I discuss what organisations might do to accomplish this balancing feat from theoretical and practical perspectives.","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132251278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Advancing a Baradian perspective on the field of identity work","authors":"M. Dille","doi":"10.7146/claw.v7i1.123252","DOIUrl":"https://doi.org/10.7146/claw.v7i1.123252","url":null,"abstract":"Conceptualizing identity in processual terms as identity work has long been acknowledged within the broad field of critical management and organization studies. However, recent studies show that the process by which identities evolve is still under-explored. Although extant research has considered how discourse and other symbolic means play a part in this process, this article expands such perspectives by foregrounding the relationality of discourse-materiality in identity construction processes. Using the example of an empirical analysis taken from a case study within education in Denmark, the author examines the process of identity construction by considering the ways in which discourse-materiality works to perform identities. The author combines insights from new materialist thinking with organizational discourse studies in the development of an analytics to approach the process of identity construction – coined as identity intra-activity. In doing so, the article demonstrates how an informal middle-management positioning of selected teachers is performed within its organization. By advancing the notion of identity intra-activity, the findings enable an understanding of identity work as materialized by multiple discursive-material and embodied resources – all enacted in/through the teachers’ practices – creating a petri dish for examining the co-constitutive role of discourse-materiality and enabling new ways of thinking about identity work.","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128876573","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Dark Side of Communication","authors":"P. Kastberg","doi":"10.7146/claw.v7i1.123225","DOIUrl":"https://doi.org/10.7146/claw.v7i1.123225","url":null,"abstract":"The expression “the dark side” seems to have become a portmanteau term for all things opaque, unwanted or even unlawful. There is a plethora of examples to that fact – from popular culture, where the unfortunate ones may ‘turn to the dark side of the force’, to the natural sciences, where dark matter is matter that does not absorb, reflect or emit electromagnetic radiation and therefore difficult to come to terms with. Somewhat closer to home, disciplinarily speaking, in, say, strategic communication “the dark side” pertains to (corporate) communication perceived as intentionally ambiguous – and maybe unlawfully so. In organization studies, “the dark side” encompasses deviant or even harmful organizational behavior. In interpersonal communication, “the dark side” deals with immoral, dysfunctional or malicious communication. In sum, by calling forth “the dark side” of communication we intuitively seem to evoke a sort of Manichean discourse of light vs. dark, in casu: of good vs. evil communication. If we look at communication activities in organizational and/or professional contexts in lieu of this, it seems to be a question of whether communication is seen as manipulatory, i.e. as “dark”/evil, or emancipatory, i.e. as “light”/good. This, in turn, effectively stigmatizes dark side communication activities as vehicles for the (organizational or corporate) propagation of suppression of unwanted ethical, political, and ideological voices and discourses. While this is probably not altogether wrong, it is probably also not altogether always the case. With The Dark Side of Communication as the theme of the 2019 conference of the research group Communicating Organizations at Aalborg University, Denmark (https://www.en.culture.aau.dk/research/researchgroups/ComOrg/), the research group wished to explore and substantially deepen our understanding of what dark side communication activities ‘are’ and what they ‘do’ in or with reference to organizational contexts. For this conference, the Communicating Organizations research group therefore invited fellow scholars to engage in exploring and problematizing issues such as, but not limited to:","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116257184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Employee representations of customer harassment and its causes in self-reported tales","authors":"Thomas Borchmann, Bendt Torpegård Pedersen","doi":"10.7146/claw.v7i1.123257","DOIUrl":"https://doi.org/10.7146/claw.v7i1.123257","url":null,"abstract":"In this paper we explore the potential qualities of the processing and sharing of instances of verbal and behavioural harassment experienced by employees in their interactions with customers. The data originates from a study of an internet forum where employees from customer-oriented job functions share their experiences of troublesome interactions with customers. 1859 tales and 2932 responses have been analysed using content analysis and descriptive statistics. The study focused on mapping 1) the character of the incidents experienced, 2) the employees’ perceptions and representations of possible causes of the incidents, 3) the content and character of the solutions presented, 4) the emotions displayed, and 5) the received responses. In this article we limit our focus to the findings relating to the character of the experienced incidents and the representation of possible causes of the incidents and use these findings to discuss the potential qualities of the experience processing. We argue that the experience processing displays both positive and negative qualities. Among the positive qualities are; a potential for authenticity stemming from the events being self-experienced, continuity, equal access, reflexivity and diminishing of self-blame. Among the negative qualities are; some conditioning by gender socialization, traces of narrowmindedness and individualization founded in attribution biases, some problematic stereotyping and rare instances of self-blame.","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131309577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Socio-technical-cultural System Perspective to Rethinking Translation Technology in Intercultural Communication","authors":"Mei Li, Chunfang Zhou, L. Henriksen","doi":"10.7146/claw.v7i1.123259","DOIUrl":"https://doi.org/10.7146/claw.v7i1.123259","url":null,"abstract":"As technology has radically changed language translation in the age of globalization, the research on translation technology should not only benefit current research on translation of languages but also have a long-term positive impact on technology in the sociocultural context. The focuses of this paper are twofold. Firstly, it discusses how translation technology drives the changes in intercultural communication that bring both bright and dark sides. Secondly, it explores how translation technology’s involvement and interaction with human translator in practice of language translation from a socio-technical-cultural system perspective. Based on the discussion, this paper particularly addresses human translator’s collaboration with translation technology should be regarded as a cultural mediator helping to realize successful intercultural communication; and meanwhile, the human translator’ s subjectivity should be highlighted, and translation technology’s cultural design should be explored in order to improve usability that further brings benefits to the future cultural mediator.","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"47 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120984821","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The assembly and circulation of science:","authors":"J. Kiernan","doi":"10.7146/CLAW.V6I1.113920","DOIUrl":"https://doi.org/10.7146/CLAW.V6I1.113920","url":null,"abstract":"This article positions narrative as a needed, but often lacking, communicative resource for science technologyengineering and mathematics (STEM) professionals. While STEM curricula is quite effective at teaching studentsdiscipline-specific knowledge and preparing future generations of scientists to communicate within collegial discoursecommunities, there has been little attention paid to the importance of communicating effectively with publicaudiences—despite the fact that the public is a major stakeholder in scientific innovation. This article takes up this gapin current STEM curricula in order to provide a comprehensive understanding of best practices in communicatingscience, as well as the ways that these practices can be incorporated into academic programs. In achieving this goal, thisarticle draws upon current pedagogical and curricular models in communication studies in its examination of the waysstudents at a leading American undergraduate STEM institution are taught to engage with public audiences. Of specificimportance are the benefits of narrative in building bridges between academic and public stakeholders, particularly theability of narrative to increase comprehension, interest, and engagement when communicating science to non-expertaudiences.","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128310865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The assembly and circulation of science:","authors":"Julia E. Kernan","doi":"10.7146/claw.v6i1.113909","DOIUrl":"https://doi.org/10.7146/claw.v6i1.113909","url":null,"abstract":"This article positions narrative as a needed, but often lacking, communicative resource for science technology engineering and mathematics (STEM) professionals. While STEM curricula is quite effective at teaching students discipline-specific knowledge and preparing future generations of scientists to communicate within collegial discourse communities, there has been little attention paid to the importance of communicating effectively with public audiences—despite the fact that the public is a major stakeholder in scientific innovation. This article takes up this gap in current STEM curricula in order to provide a comprehensive understanding of best practices in communicating science, as well as the ways that these practices can be incorporated into academic programs. In achieving this goal, this article draws upon current pedagogical and curricular models in communication studies in its examination of the ways students at a leading American undergraduate STEM institution are taught to engage with public audiences. Of specific importance are the benefits of narrative in building bridges between academic and public stakeholders, particularly the ability of narrative to increase comprehension, interest, and engagement when communicating science to non-expert audiences.","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125118060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
C. Maagaard, Astrid Jensen, Marianne Wolff Lundholt
{"title":"Making sense of the corporate philosophy:","authors":"C. Maagaard, Astrid Jensen, Marianne Wolff Lundholt","doi":"10.7146/CLAW.V6I1.113910","DOIUrl":"https://doi.org/10.7146/CLAW.V6I1.113910","url":null,"abstract":"We find an increased interest in the concept of employee engagement within the area of organizational and corporate communication. Employee engagement is an umbrella term for a number of cognitive, emotional and physical aspects (Kahn, 1990) of relating positively to one’s work, and research within this area has mostly connected employee engagement to organizational productivity and effectiveness. In this paper, we suggest a new approach to employee engagement by relating it to employee communication and placing it within dialogue theory (Buber, 1970) combined with Bamberg’s (1997) positioning theory. Our case is a strategy meeting on the topic of how a corporate philosophy devised by top management and entitled “Business Kind2Mind” is interpreted by managers and what they view is the best way to implement the philosophy within subsidiaries. Theorizing engagement dialogically enables a shift from instrumental perspectives to a more interpretive approach in which true mutuality entails participants’ views being heard and incorporated in the corporate philosophy, and engagement is not purely about efficiency and outcome. A dialogical approach enables us to conceive of employee communication not as only upwardly or downwardly directed between manager and employee, but as interactional, with mutual change.","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123407916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Narratives and work: new perspectives on the practice of organizations.","authors":"Marianne Wolff Lundholt","doi":"10.7146/CLAW.V6I1.113907","DOIUrl":"https://doi.org/10.7146/CLAW.V6I1.113907","url":null,"abstract":"","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128464276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Antenarratives and Heteroglossia in Organizational Storytelling:","authors":"M. Svane","doi":"10.7146/claw.v6i1.113912","DOIUrl":"https://doi.org/10.7146/claw.v6i1.113912","url":null,"abstract":"The literature on storytelling organizations presents a rich tradition for studying both narratives and living stories. These two storytelling dimensions tends to be viewed in opposition to each other. This paper focus on a third dimension: antenarratives. Antenarratives have two distinct features: they tell the story of the future of the organization in advance of its arrival and, as part of this process, they resolve tensions between narratives and living stories. Applying Bakhtin’s notion of heteroglossia, the purpose of this paper is further to enlighten the antenarrative processes of bridging the gap between narratives and living stories in prospective sensemaking of the future of the organization. Taking into account the quantum turn within social and human sciences and philosophies, the paper aims at enriching our understanding of how human and non-human voices take part in antenarrative processes of creating organizational futures. Antenarratives are therefore further conceptualized in the context of the quantum age. By bringing to the fore essential ecological aspects of Bakhtin’s work and reading these aspects into his notion of heteroglossia, the paper offers a Bakhtinian-inspired lens through which antenarrative human-world relationships can be further enlightened. The paper suggests viewing the organization and its relationship with the environment as a living antenarrative medium creating future worlds in the quantum age. Furthermore, the paper suggests implications for the practice of managing the antenarrative living medium of creating new worlds. The paper advocates the inclusion of ethical, material, embodied and multimodal perspectives on storytelling, thereby advancing a storytelling philosophy in the quantum age.","PeriodicalId":355346,"journal":{"name":"Communication & Language at Work","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126635402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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