Restaurant Business最新文献_第8页

A Comparative Financial Performance Analysis Of Selected Life Insurance Companies In India 印度部分人寿保险公司财务业绩比较分析

Restaurant Business Pub Date : 2019-10-18 DOI: 10.26643/rb.v118i10.9329

Dr.T. Thirupathi, S. Subhashini

引用次数: 1

The Influence of Higher Education Service Quality on Behavioural Intention: The Mediating Role of Student Happiness 高等教育服务质量对行为意向的影响:学生幸福感的中介作用

Restaurant Business Pub Date : 2019-10-18 DOI: 10.26643/rb.v118i10.9352

Musabeh Surour Hamad Binnawas, Gamal S. A. Khalifa, Amyia Bhaumick

{"title":"The Influence of Higher Education Service Quality on Behavioural Intention: The Mediating Role of Student Happiness","authors":"Musabeh Surour Hamad Binnawas, Gamal S. A. Khalifa, Amyia Bhaumick","doi":"10.26643/rb.v118i10.9352","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9352","url":null,"abstract":"Higher education frameworks in numerous nations have extended drastically to meet growing economic and social needs. Educational policies, structures and practices have been essentially affected by globalization. Some of these progressions have been driven by financial forces, while others have been driven by political, technological, and social powers. Globalization's effect on education has brought on a reconsidering of numerous ranges in education, including its purpose, structure, pedagogy, content, instructional methodology, and outcomes assessment. The study aims to investigate the casual relationship between service quality and student behavioral intention, as well as, the mediating effect of student happiness. In the current study, the researcher adopted the quantitative technique (using questionnaire method) to achieve the research aim. SPSS25 and Smart PLS3 are implemented for data analysis. The results revealed that higher education service qualities; and student happiness, have a positive effect on student behavioral intention. In addition, student happiness mediates the relationship between higher education service quality and student behavioral intention. Theoretical and practical implications are introduced as well as suggestions for future research.","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48552347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Impacting Environmental Management on CSR policy of the Corporate Management 环境管理对企业社会责任政策的影响

Restaurant Business Pub Date : 2019-10-18 DOI: 10.26643/rb.v118i10.9330

K. Narayanan, P Kumaragurudasan, B Devamaindhan

{"title":"Impacting Environmental Management on CSR policy of the Corporate Management","authors":"K. Narayanan, P Kumaragurudasan, B Devamaindhan","doi":"10.26643/rb.v118i10.9330","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9330","url":null,"abstract":"The Impact created by CSR activities of the Corporate management on the perspectives of Global warming and Environment are vital. This is in tune with the initiatives of Government through their policies, programmes and effective implementation of the Schemes to protect the environment. These activities focus on the Waste Management, Cost controland effective production, sustainability, clean development mechanisam, Green corrider and other relative activities connected with the environment. On the other hand, it is collective responsibility and commitment on every individual to protect the environment from exploitation and to create cleaner environment to the future generations. Because the disturbance by whatsoever manner on the earth will affect environment and vice versa. The natural wealth available as minerals, metals, trees and plantations are the gift of god to the mankind and no one has the right to destroy it. The corporate commitment in line with Government initiatives in the preventing the natural resources and protecting from deterioration or destruction is an important combined action warranted now. The Corporate management uses environmental Impact Assessment, Life cyclemanagement, Environmental Audit, Sustainability study as the measure on their activities for corrective action is being taken. External Organizations includes UN and Groups of Countries emphasizes the need of Environmental protection and Global warming. The disturbance on the Earth, econology which in turn have an impact on the Environment will affect the living beings globally. They also suggest and implement certain measures for positive development through the combined Corporate action.By Stricter compliance methods, the sustainability is achieved as part of Cleaner Governance. \u0000 ","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45366794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Impact of Social Media Marketing on Zimbabwean Commercial Bank Customers Behaviour 社交媒体营销对津巴布韦商业银行客户行为的影响

Restaurant Business Pub Date : 2019-10-18 DOI: 10.26643/rb.v118i10.9332

C. D. Mudondo, K. Govender

{"title":"The Impact of Social Media Marketing on Zimbabwean Commercial Bank Customers Behaviour","authors":"C. D. Mudondo, K. Govender","doi":"10.26643/rb.v118i10.9332","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9332","url":null,"abstract":"While research has underscored the benefits of social media marketing, organizations including banks, still fail to justify their continued investment on social media marketing, mainly because its impact on customer behaviour remains unclear. Thus, this study aimsto establish the impact of social media marketing (SMM) on Zimbabwean commercial bank customers’ behaviour, from a Social Exchange Theory (SET) perspective. The objectives included determining the influence of the SET determinants inherent in SMM on commercial bank customers’ satisfaction; loyalty and repurchase intentions. A quantitative research approach was used to survey 384 bank customers in Harare and Bulawayo, Zimbabwe, using a structured questionnaire. Descriptive and inferential statistical analyses were conducted using the Statistical Package for Social Sciences program. Structural Equation Modellingrevealed a positive and significant relationship between the perceived social, informational and monetary benefits inherent in SMM and the bank customers’ satisfaction. There was also a significant positive relationship between social connectedness inherent in SMM and the bank customers’ loyalty. Furthermore, significant positive relationships were found between perceived fairness, customer engagement, perceived reciprocity inherent in SMM and bank customers’ trust, while the strength of community ties inherent in SMM is negatively and significantly related to bank customer loyalty. It is thus recommended that marketers take cognizance of the influence of the social exchange theory determinants inherent in social media marketing on customer behaviour, when developing and implementing social media marketing strategies and policies.","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48344085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Business Continuity Management and the Influence of Strategic Factors: The Case of Private Security Companies in Kenya 业务连续性管理与战略因素的影响——以肯尼亚私营保安公司为例

Restaurant Business Pub Date : 2019-10-18 DOI: 10.26643/rb.v118i10.9336

E. Mang’unyi, K. Govender

引用次数: 0

Growth Of Entrepreneur Development In India 印度企业家发展的增长

Restaurant Business Pub Date : 2019-10-18 DOI: 10.26643/rb.v118i10.9322

A. Devi, P. Nandhini

引用次数: 0

Product differentiation: a reason to switch the existing brand 产品差异化:更换现有品牌的原因

Restaurant Business Pub Date : 2019-10-17 DOI: 10.26643/rb.v118i10.8890

N. Dixit, Deepali Bhatnagar

引用次数: 0

Economic Growth and Job Creation 经济增长与创造就业

Restaurant Business Pub Date : 2019-10-17 DOI: 10.26643/rb.v118i10.8777

Abdul Nasser Hasibuan, P. T. Nguyen, E. Lydia, K. Shankar

引用次数: 2

Job Satisfaction: Essence of Affective Commitment 工作满意度：情感承诺的本质

Restaurant Business Pub Date : 2019-10-17 DOI: 10.26643/rb.v118i10.9577

Karuna Anand, A. Dhamija

引用次数: 0

Determinants of E-service quality features on customer satisfaction : A study among e-shoppers 电子服务质量特征对顾客满意度的影响因素——基于电子购物者的研究

Restaurant Business Pub Date : 2019-10-17 DOI: 10.26643/rb.v118i10.9035

R. Krishnadas, R. Renganathan

{"title":"Determinants of E-service quality features on customer satisfaction : A study among e-shoppers","authors":"R. Krishnadas, R. Renganathan","doi":"10.26643/rb.v118i10.9035","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9035","url":null,"abstract":"Electronic-Retailing(E-tailing) is gaining prominence across the globe, duly supported by advancement in technologies and digitization. The e-tailing growth has been driven by increasing smartphone & internet penetration, the launch of affordable 4G networks, the existence of security & logistics infrastructure and growing consumer wealth across the world (World Economic Forum). Exclusive customer offers, promotional campaigns, cashback and redemptions by e-commerce service providers and bankers through online channel have also aided the growth in electronic-retailing. E-tailing is a part of e-commerce, where it deals only with B2C customers. This study will be helpful in identifying influential E-service quality factors that are affecting consumer satisfaction with respect to the online channel. Survey was conducted with a structured questionnaire and responses were elicited from 230 e-tail customers. Both Primary and secondary data are used for this study. Primary data is collected through survey method. Secondary information is gathered from different sources such as online web-sources, newspapers, research journals, industry reports, etc. The study considered e-retailing customers of amazon who made at least one purchase on the website for the last year. Amazon has the highest market share among the e-retailers.The results demonstrated that post-purchase behavior aspects like on-time delivery of the product and providing the exact product at the time of delivery plays a significant role in enhancing customer satisfaction.","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46338539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2