Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics最新文献_第2页

Research on loading method of multi-category low-scale materials based on the improved Analytic Hierarchy Process 基于改进层次分析法的多类别小尺度材料加载方法研究

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551599

Sanfa Cai, Zhizhi Zhang, Jianxin You

引用次数: 0

Low price guarantee in inventory systems coordinated with pricing strategy 库存系统中的低价保证与定价策略相协调

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551552

Ying Peng, M. Dong, Guanghua Han

引用次数: 1

Information exchange in global logistics chains 全球物流链中的信息交换

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551570

Ran Li, A. Veenstra, Ming Yu, Lei Zhao, R. Zuidwijk

引用次数: 6

An experimental study of consumption behaviors in telecom social networks 电信社交网络消费行为的实验研究

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551544

Chao Zhu, Chen Wang, J. Qi

引用次数: 2

Reverse logistics activities, the task environment, and performance: Taiwanese 3C retailers 逆向物流活动、任务环境与绩效:台湾3C零售商

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551569

Yi Chun Huang, Y. C. J. Wu, N. Chang, N. C. Boulanger

引用次数: 6

Modular logistics service platform 模块化物流服务平台

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551582

Yong Lin, Jing Luo, Li Zhou

引用次数: 14

A bi-level subway transfer simulation model based on AUTS 基于AUTS的双层地铁换乘仿真模型

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551598

Han Zhang, Lefei Li

{"title":"A bi-level subway transfer simulation model based on AUTS","authors":"Han Zhang, Lefei Li","doi":"10.1109/SOLI.2010.5551598","DOIUrl":"https://doi.org/10.1109/SOLI.2010.5551598","url":null,"abstract":"In urban transit management, simulation models have been widely used to evaluate the design of subway transfer stations and the passenger flow organization measures. However, most models simulate transfer stations in an isolated way, which may lead to unrealistic results, since both supply and demand of the transfer stations are highly dependent on other parts of the urban transit system. In this paper, we propose a bi-level transfer simulation model, which includes Artificial Urban Transit System (AUTS) and transfer passenger flow simulation. By simulating the whole urban transit network with explicit considerations of passenger's behaviors on route and departure time choice, AUTS can provide dynamic passenger arrivals as input to the transfer passenger flow simulation, which then simulates the passengers' movement inside transfer stations, and evaluates the functionality and performance of transfer stations. This bi-level model can easily captures the changes caused by other parts of the urban transit network. We develop a demonstration system which includes part of Beijing transit network and Dongdan transfer station. Computational experiment results show the advantages of the proposed bi-level model and provide valuable insights to transfer passenger flow management.","PeriodicalId":348698,"journal":{"name":"Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115292922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Queueing system with impatient customers: A review 有不耐烦顾客的排队系统:评论

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551611

Kangzhou Wang, Na Li, Zhibin Jiang

引用次数: 66

The loyalty-based service improvement: A case study of call center in Thai telecommunication company 基于忠诚的服务改进:以泰国电信公司呼叫中心为例

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551593

W. Ngamsirijit

{"title":"The loyalty-based service improvement: A case study of call center in Thai telecommunication company","authors":"W. Ngamsirijit","doi":"10.1109/SOLI.2010.5551593","DOIUrl":"https://doi.org/10.1109/SOLI.2010.5551593","url":null,"abstract":"There are many literatures emphasizing the roles of service quality on the customer loyalty. Many approaches have been employed to enhance the extent of quality in service operations. The acknowledgement of operations contributing to the customer loyalty can point out in which operations should be concentrated on. Customer loyalty is proved to have relationships to the service quality. Often, service quality cannot be met all requirements or effectively adopted in all activities. The question is that which activities considered as critical ones to which contributing to customer loyalty. However, there is little guidance in the literature about critical operations have an influence on the customer loyalty. In call center environment, there are many activities involved and this is formalized comparing to other services. This paper, therefore, reports on a study that explores the critical activities contributing to customer loyalty in different call center environment. This suggests service providers ensure the quality of their service to the customers and target to the customer loyalty.","PeriodicalId":348698,"journal":{"name":"Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"86 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123944522","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Story extraction from the Web: A case study in security informatics 从Web中提取故事:安全信息学的案例研究

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2010-07-15 DOI: 10.1109/SOLI.2010.5551561

Ansheng Ge, W. Mao, D. Zeng

引用次数: 4