International Journal of Banking and Finance最新文献_第3页

ACCOUNTING CONSERVATISM AND CORPORATE TAX AVOIDANCE 会计稳健性与企业避税

International Journal of Banking and Finance Pub Date : 2023-01-05 DOI: 10.32890/ijbf2023.18.1.3

Hamid Njiddah Sa’ad, Zaid Abubakar, Suleiman Salami

引用次数: 0

Specific Commercial Power of Attorney – Definition in Legislation of the Republic of North Macedonia 特定商业委托书——北马其顿共和国立法中的定义

International Journal of Banking and Finance Pub Date : 2022-12-27 DOI: 10.5296/ifb.v9i2.20621

Ljupco Petkukjeski, Marko Andonov, L. Radenkov

引用次数: 0

Measuring the Relationship Between Service Quality Delivery and Customer Satisfaction of Rural Banks in India: A Factor-Specific Approach 衡量印度农村银行服务质量交付与客户满意度的关系:一种特定因素的方法

International Journal of Banking and Finance Pub Date : 2022-12-14 DOI: 10.5296/ifb.v9i2.20553

J. U. Ahmed, Chelsea Ch. Momin, Ditalak Mpanme, N. U. Ahmed

{"title":"Measuring the Relationship Between Service Quality Delivery and Customer Satisfaction of Rural Banks in India: A Factor-Specific Approach","authors":"J. U. Ahmed, Chelsea Ch. Momin, Ditalak Mpanme, N. U. Ahmed","doi":"10.5296/ifb.v9i2.20553","DOIUrl":"https://doi.org/10.5296/ifb.v9i2.20553","url":null,"abstract":"The connection between service quality and customer satisfaction has acknowledged considerable theoretical and research attention over the years. But the nature of the precise relationship between service quality and customer satisfaction is still concealed with ambiguity. The present research article aims to examine the level of customers’ satisfaction on the delivery of bank services and to measure the relationship between customers’ satisfaction and services offered by rural banks in India. The study has considered 63 branches out of 94 branches of Meghalaya rural bank and a total of 400 customers who are directly associated with the banks i.e., at least having one account with the banks using the purposive sampling method. The opinion of the respondents on the selected variables indicating satisfaction/dissatisfaction level was measured on a Likert scale. The data have been analysed through statistical techniques such as descriptive statistics, correlations analysis and regression analysis using Statistical Package for Social Sciences (SPSS), Version 21. The analysis indicates that there is an inter-relationship between the influencing factors namely intangible infrastructure, reliability, assurance, responsiveness and empathy, and also verifies that the variables displayed a linear relationship relating to the constructs to each other. The analysis also reveals that tangible infrastructure, reliability and empathy are significant predictors of the level of customer satisfaction while assurance and responsiveness are not appropriate predictors of customer satisfaction levels. The paper recommended that the bank should ensure its commitment towards assurance and responsiveness to build the trust of the customers towards the banks. It is expected that the study will enable the bank management to get a comprehensive choice of empowering their strategies effectively to reach out to the customers.","PeriodicalId":34380,"journal":{"name":"International Journal of Banking and Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87829995","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysing Relationship Between FDI and Economic Progress: Contemplating the Variations of Fiji’s Political Disequilibrium (1983-2013) FDI与经济发展的关系分析:斐济政治不均衡变化的思考(1983-2013)

International Journal of Banking and Finance Pub Date : 2022-12-12 DOI: 10.5296/ifb.v9i2.20544

S. Gosai

引用次数: 0

The Effect of CARTER Model on Customer Satisfaction Towards Loyalty: An Investigation on Muslim Customers of Islamic Banks in Bangladesh CARTER模型对顾客满意度对忠诚的影响——对孟加拉国伊斯兰银行穆斯林顾客的调查

International Journal of Banking and Finance Pub Date : 2022-06-24 DOI: 10.5296/ifb.v9i1.20017

A. Haque, N. Chowdhury, Bashir Uddin, Md Asadul Islam, Sardar Md Humayun Kabir

{"title":"The Effect of CARTER Model on Customer Satisfaction Towards Loyalty: An Investigation on Muslim Customers of Islamic Banks in Bangladesh","authors":"A. Haque, N. Chowdhury, Bashir Uddin, Md Asadul Islam, Sardar Md Humayun Kabir","doi":"10.5296/ifb.v9i1.20017","DOIUrl":"https://doi.org/10.5296/ifb.v9i1.20017","url":null,"abstract":"The objective of this study was to investigate the effects of CARTER model on customer satisfaction towards loyalty among Muslim customers of Islamic banks in Bangladesh. Initially, a theoretical model was established based on detailed literature review. Afterwards, a self-administered structured questionnaire was developed, and data were collected from 254 Muslim customers of Islamic banks in Bangladesh using purposive sampling technique. The collected data were later analyzed through EFA. Structural Equation Modelling (SEM) technique was performed to verify the model of the study and testing the hypotheses. The findings of the study revealed that compliance with Shariah, assurance, reliability, tangibility, empathy, and responsiveness are significant factors for customer satisfaction and also customer satisfaction was integral for attaining customer loyalty. The study focused on Islamic banking customers only from two of the largest cities in the country, particularly, Dhaka and Chittagong. This, in turn, opens the door for future researchers to contribute to this area of research through employing a larger sample and extending the current model through the incorporation of new variables. The study will be a meaningful addition to the literature of service quality, customer satisfaction and loyalty, particularly in the setting of Islamic banking in Bangladesh. This study has taken the initiative for identifying the underlying factors that would facilitate Islamic banks in satisfying their customers better and building customer loyalty.","PeriodicalId":34380,"journal":{"name":"International Journal of Banking and Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90059502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Hashtags: Social Media Community Information Dissemination Ultimate Tools 标签:社交媒体社区信息传播的终极工具

International Journal of Banking and Finance Pub Date : 2022-06-24 DOI: 10.5296/ifb.v9i1.20016

Mazwani Ayu, T. Izhar, M. Shahibi, M. Kamaruzzaman

引用次数: 0

Bank Reactions to the COVID-19 Shock: A Systematic Literature Review and Lessons from Hong Kong SAR Commercial Banks 银行对新冠肺炎冲击的反应:系统文献综述及香港特别行政区商业银行的经验教训

International Journal of Banking and Finance Pub Date : 2022-06-22 DOI: 10.5296/ifb.v9i1.19849

Nour Alshamali, Khuloud M. Alawadhi

{"title":"Bank Reactions to the COVID-19 Shock: A Systematic Literature Review and Lessons from Hong Kong SAR Commercial Banks","authors":"Nour Alshamali, Khuloud M. Alawadhi","doi":"10.5296/ifb.v9i1.19849","DOIUrl":"https://doi.org/10.5296/ifb.v9i1.19849","url":null,"abstract":"This article sheds light on the diverse and significant impact of the COVID-19 crisis on the global financial system, with a special emphasis on banks' reactions to the worldwide shock caused by the COVID-19 pandemic. This paper fills a gap in the literature by conducting a systematic critical literature review of the various bank reactions using a Search, Appraisal, Synthesis, and Analysis (SALSA) framework. It shifts the perspective from a passive role of banks to an active, even proactive role of banks during the crisis. The analysis results show that financial supervisors should closely assess the global banking sector's sustainability and that policies should focus on improving bank lending conditions, which is helpful both for the stability of banks under challenging situations and for customers. Lessons from the largest commercial banks in Hong Kong SAR include the fact that adaptation, as well as positive transformation, have been some of the reactions of Hong Kong banks to the COVID-19 crisis. Finally, the findings of the study suggest many research avenues for mitigating the impact of future macroeconomic shocks on the banking sector.","PeriodicalId":34380,"journal":{"name":"International Journal of Banking and Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79122226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Vol. 17, Number 1, 2022 第17卷第1期，2022年

International Journal of Banking and Finance Pub Date : 2021-12-02 DOI: 10.32890/ijbf2022.17.2

引用次数: 0

Stocks versus bonds for the long run when a riskless asset is available 在无风险资产可用的情况下，股票与债券的长期对比

International Journal of Banking and Finance Pub Date : 2021-12-01 DOI: 10.1016/J.JBANKFIN.2021.106275

H. Levy, Moshe Levy

引用次数: 0

Trading behavior of retail investors in derivatives markets: Evidence from Mini options 衍生品市场中散户的交易行为:来自迷你期权的证据

International Journal of Banking and Finance Pub Date : 2021-12-01 DOI: 10.1016/J.JBANKFIN.2021.106250

Yubin Li, Chen Zhao, Z. Zhong

引用次数: 1