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Tourist Destination Risk Perception: The Case of Israel 旅游目的地风险认知:以以色列为例
Journal of Hospitality & Leisure Marketing Pub Date : 2006-05-22 DOI: 10.1300/J150v14n02_06
Galia Fuchs, A. Reichel
{"title":"Tourist Destination Risk Perception: The Case of Israel","authors":"Galia Fuchs, A. Reichel","doi":"10.1300/J150v14n02_06","DOIUrl":"https://doi.org/10.1300/J150v14n02_06","url":null,"abstract":"ABSTRACT The purpose of this paper is to explore the concept of destination risk perception by focusing on Israel. Based on numerous previous studies and expert opinions, a comprehensive “theory-based” questionnaire was designed. Data were collected from 760 tourists visiting Israel. The factor analysis revealed 6 factors: “human-induced risk,” “financial,” “service quality,” “socio-psychological,” “natural disaster and car accidents,” and “food safety problems and weather.” Additionally, the concept of overall destination risk perception was measured. The relationships between and among all risk factors is examined and conclusions are drawn in terms of measuring destination risk perceptions and future research.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116565657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 279
U.S. Travelers' Healthy-Living Attitudes' Impacts on Their Travel Information Environment 美国游客健康生活态度对旅游信息环境的影响
Journal of Hospitality & Leisure Marketing Pub Date : 2006-05-22 DOI: 10.1300/J150v14n02_02
Zaher A. A. Hallab, D. Gursoy
{"title":"U.S. Travelers' Healthy-Living Attitudes' Impacts on Their Travel Information Environment","authors":"Zaher A. A. Hallab, D. Gursoy","doi":"10.1300/J150v14n02_02","DOIUrl":"https://doi.org/10.1300/J150v14n02_02","url":null,"abstract":"ABSTRACT This research study examined the impacts of U.S. travelers' healthy-living attitudes on their travel information search strategies. A survey of 520 U.S. travelers revealed differences, based on their healthy-living attitudes, in the importance which individuals attached to travel-related information as they plan their leisure vacations. Individuals who have positive attitudes toward exercise and nutrition tend to be active travel information seekers by valuing more various sources of travel information.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130228828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Shining Examples of Service When the Lights Went Out: Hotel Employees and Service Recovery During the Blackout of 2003 熄灯后服务的光辉例子:2003年大停电期间的酒店员工和服务恢复
Journal of Hospitality & Leisure Marketing Pub Date : 2006-05-22 DOI: 10.1300/J150v14n02_03
R. Kwortnik
{"title":"Shining Examples of Service When the Lights Went Out: Hotel Employees and Service Recovery During the Blackout of 2003","authors":"R. Kwortnik","doi":"10.1300/J150v14n02_03","DOIUrl":"https://doi.org/10.1300/J150v14n02_03","url":null,"abstract":"ABSTRACT The electrical outage in the summer of 2003 that interrupted power to thousands of hotels wrought a variety of facilities failures and service-process problems. Fortunately, strong service-recovery efforts from hotel employees mitigated the worst of the blackout's effects. Using survey data from hotel managers who experienced the blackout, this study highlights those employee actions that most contributed to immediate service recovery; however, the study also reveals limited organizational learning or efforts to failsafe hospitality service from the eventuality of future power failures.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132746571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
The Influence of Service Recovery and Loyalty on Perceived Service Quality: A Study of Hotel Customers in Spain 服务恢复和忠诚对感知服务质量的影响:西班牙酒店顾客的研究
Journal of Hospitality & Leisure Marketing Pub Date : 2006-05-22 DOI: 10.1300/J150v14n02_04
S. M. Gil, S. Hudson, T. Quintana
{"title":"The Influence of Service Recovery and Loyalty on Perceived Service Quality: A Study of Hotel Customers in Spain","authors":"S. M. Gil, S. Hudson, T. Quintana","doi":"10.1300/J150v14n02_04","DOIUrl":"https://doi.org/10.1300/J150v14n02_04","url":null,"abstract":"ABSTRACT This article analyzes two crucial aspects of services marketing, service recovery and customer loyalty, and their influence on perceived service quality. SERVQUAL was used as the instrument for measuring service quality, and hotel customers in Spain made up the sample. The application of factor analysis highlights a clear distinction between tangible and non-tangible dimensions of service quality for both hotel receptions and hotel restaurants. The results indicate that for non-tangible dimensions of service quality, the quality of service perceived by customers will increase if the customer is loyal, and/or if the customer experiences a service recovery during the visit. However, for tangible dimensions, these two factors have no influence on perceived service quality. Theoretical and practical implications are discussed.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126761947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 43
Using Demographics and Leisure Activities to Predict Satisfaction with Tourism Services in Greece 利用人口统计学和休闲活动预测希腊旅游服务满意度
Journal of Hospitality & Leisure Marketing Pub Date : 2006-05-22 DOI: 10.1300/J150v14n02_05
Rodoula H. Tsiotsou, Eleytheria Vasioti
{"title":"Using Demographics and Leisure Activities to Predict Satisfaction with Tourism Services in Greece","authors":"Rodoula H. Tsiotsou, Eleytheria Vasioti","doi":"10.1300/J150v14n02_05","DOIUrl":"https://doi.org/10.1300/J150v14n02_05","url":null,"abstract":"ABSTRACT The purpose of the study was to predict the level of satisfaction with tourism services in Greece. In particular, the study investigated the degree to which demographic variables and leisure activities could discriminate consumers who are highly satisfied from those who are less satisfied with tourism services. A self-administered anonymous questionnaire was given to 170 subjects who participated in a three-day trip organized by travel agencies to the mountainous region of Hepeiros, Greece, from November 2003 to February 2004. The questionnaire was given the last day of the trip and was answered by 115 individuals (68% response rate). Classification with discriminant analysis was used to identify consumers with different satisfaction levels (high and low). The hypothesis that demographics and leisure activities will classify consumers highly satisfied from consumers less satisfied was partially confirmed. Education, age and leisure activities could discriminate between the two groups of consumers (high satisfied and low satisfied). However, the findings of the study provide theoretical and practical implications in predicting satisfaction level and increasing tourism marketing effectiveness.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"152 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123650443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 46
Determined Sun-Seekers and Others–Travel Motives, Holiday Type, and Holiday Behavior Among Norwegian Charter Tourists 确定的阳光寻求者和其他人-挪威包机游客的旅游动机，假期类型和假期行为
Journal of Hospitality & Leisure Marketing Pub Date : 2006-02-28 DOI: 10.1300/J150v14n01_05
N. Prebensen, J. Kleiven
{"title":"Determined Sun-Seekers and Others–Travel Motives, Holiday Type, and Holiday Behavior Among Norwegian Charter Tourists","authors":"N. Prebensen, J. Kleiven","doi":"10.1300/J150v14n01_05","DOIUrl":"https://doi.org/10.1300/J150v14n01_05","url":null,"abstract":"ABSTRACT In a comprehensive survey (N = 1,222) of Norwegian charter tourists, the relationships between tourists' motives for traveling, their definition of holiday type, and their behavior are examined among two different groups of tourists. The first group, the “Decision Makers,” actually made the travel decisions themselves (71%), while the second group (“Non-Decision Makers”) were subject to random factors or to other people's decisions (29%). A majority (80%) identify themselves as going on a “Sun-beach” trip, while the rest (20%) identify themselves as going on a “Round-trip,” “Big city visit,” “Alpine-tour,” or “Cruise,” all of which are subsumed under the name “Other tourists.” Some differences are found between “decision makers” and “non-decision makers”; most path coefficients are slightly larger and more variance is explained for the “decision makers.” Results indicate that relatively simple motive scales are useful for understanding central distinctions in the demand structure of the Norwegian holiday charter market.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"112 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116173622","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 16
The Importance of Social Bonding and Loyalty: An Empirical Investigation Within U.K. Private Health Clubs 社会关系与忠诚的重要性:英国私人健身俱乐部的实证调查
Journal of Hospitality & Leisure Marketing Pub Date : 2006-02-28 DOI: 10.1300/J150v14n01_04
T. Campbell, J. Nicholson, P. Kitchen
{"title":"The Importance of Social Bonding and Loyalty: An Empirical Investigation Within U.K. Private Health Clubs","authors":"T. Campbell, J. Nicholson, P. Kitchen","doi":"10.1300/J150v14n01_04","DOIUrl":"https://doi.org/10.1300/J150v14n01_04","url":null,"abstract":"ABSTRACT The association between relationship marketing and the desired outcome of creating true loyalty to the business remains under researched. The following addresses this lacuna by empirically studying this relationship in U.K. private health clubs. The findings indicate the prominence of social bonding in creating truly loyal members, which is in contrast to current relationship marketing activities employed within this market segment. In conclusion, it is argued that the findings may well be applicable to other leisure environments, whilst recognising the need for further research.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122056917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 22
Image Segmentation and Implications for the Development of a Nature-Based Destination 图像分割及其对自然旅游目的地发展的影响
Journal of Hospitality & Leisure Marketing Pub Date : 2006-02-28 DOI: 10.1300/J150v14n01_03
William L. Obenour, D. Groves, Julie Lengfelder
{"title":"Image Segmentation and Implications for the Development of a Nature-Based Destination","authors":"William L. Obenour, D. Groves, Julie Lengfelder","doi":"10.1300/J150v14n01_03","DOIUrl":"https://doi.org/10.1300/J150v14n01_03","url":null,"abstract":"ABSTRACT The purpose of this study is to analyze the image of tourist segments for an emerging regional and nature-based destination. The image analysis used a multi-attribute approach with a seven-point Likert scale. The Internet survey sampling comprised six dominant market areas and resulted in 610 respondents and a 45% response rate that was based on the number of people who logged into the website. A factor-cluster segmentation was performed on the image attributes to develop a profile of the three clusters. This study supports the use of image dimensions to segment tourists, because tourist segments perceive psychological/functional dimensions differently. The regional destination should utilize an undifferentiated image strategy consisting of natural attractions with aquatic and birdwatching components to promote the Lake Erie Coastal Region (LECR) and additional strategies focused on each cluster.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133009263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Exploratory Evidence About Differences Between Guest Types and Purpose of Stay in a Luxury Experience 关于奢华体验中客人类型和入住目的差异的探索性证据
Journal of Hospitality & Leisure Marketing Pub Date : 2006-02-28 DOI: 10.1300/J150v14n01_02
Judy A. Siguaw, P. Simpson, Ali V. Kasikci
{"title":"Exploratory Evidence About Differences Between Guest Types and Purpose of Stay in a Luxury Experience","authors":"Judy A. Siguaw, P. Simpson, Ali V. Kasikci","doi":"10.1300/J150v14n01_02","DOIUrl":"https://doi.org/10.1300/J150v14n01_02","url":null,"abstract":"ABSTRACT This study examines the differences and similarities between loyal and transient guests of a luxury hotel. The findings of the study indicate that there are no statistically significant differences overall between loyal and one-time guests in the criteria used for initial selection of a hotel. Differences, however, were found between loyal and transient guests in their criteria for selecting competitive properties and in their levels of satisfaction. Most notably, transient guests were far less likely to perceive the hotel as in need of any improvements than were loyal guests.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128661539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
The Internet and Small Hospitality Businesses: B&B Marketing in Canada 互联网与小型酒店业务:加拿大的民宿营销
Journal of Hospitality & Leisure Marketing Pub Date : 2006-02-28 DOI: 10.1300/J150v14n01_06
S. Hudson, D. Gilbert
{"title":"The Internet and Small Hospitality Businesses: B&B Marketing in Canada","authors":"S. Hudson, D. Gilbert","doi":"10.1300/J150v14n01_06","DOIUrl":"https://doi.org/10.1300/J150v14n01_06","url":null,"abstract":"ABSTRACT This study examines small hospitality businesses–specifically Bed and Breakfasts (B&Bs)–to identify the underlying success factors in utilizing the Internet as a marketing tool in the tourism and hospitality sector. The results suggest that B&B owners are using the Internet as a low-cost method of increasing their customer base, especially from overseas markets. Success is closely related to online experience, the measurement of Web site efficiency, prompt responses to inquiries, making it easy for customers to make a reservation, the development of relationships with customers, customer adoption of technology, and the existence of online partners. However, the small business owners do not use the Web to its full advantage. Few used the Internet to solicit feedback from guests, and only half used it to build customer relationships or measure the efficiency of their sites. In addition, only a small number used a secure server for online bookings.","PeriodicalId":341174,"journal":{"name":"Journal of Hospitality & Leisure Marketing","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129860274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 47
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