Sustainable Business and Society in Emerging Economies最新文献

{"title":"Impact of Relational Benefit on Customer Loyalty with the Mediating Role of Customer Satisfaction: A Study of Selective Banks of Pakistan","authors":"Rana Muhammad Shahid Yaqub, Muhammad Awais Javeed, Zobia Javeed, A. Haider","doi":"10.26710/sbsee.v5i1.2539","DOIUrl":"https://doi.org/10.26710/sbsee.v5i1.2539","url":null,"abstract":"Objective: The research paper opens up to Relationship Marketing approach with the objective to find an array of factors facilitating Customer Loyalty in Banks: Customer Relational Benefit has been studied to increase Customer Satisfaction and thus, Customer Loyalty as well. \u0000Methodology: This study focuses on and talks about empirical findings from 422 customers of different banks situated in Multan. AMOS and SPSS were used to analyze the data. Descriptive statistics, frequency distribution, correlation, confirmatory factor analysis and structure equation modeling tools were used to analyze the data. \u0000Findings: The key finding in this Research Paper indicates that customer relational benefits & customer satisfaction are key players that enhance and retain the customer loyalty. \u0000Implications: This study provides a comprehensive guide line for managers to access and retain the loyal customers.","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"33 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86404911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impression of COVID-19 Pandemic on Healthcare Employees: Analyzing the Moderating Effect of Perceived Organizational Support","authors":"M. Tariq, Ashfaq Ahmed, Ayesha Farooqui, Faheem Shaheen","doi":"10.26710/sbsee.v5i1.2530","DOIUrl":"https://doi.org/10.26710/sbsee.v5i1.2530","url":null,"abstract":"Purpose: The aim of this study was to analyze the moderating role of Perceived Organizational Support (POS) on the relationship among Job Stress (JS) and Job Burnout (JB) as well as Job Stress and Organizational Commitment (OC) under the pandemic situation. The direct relationship of Job Stress with Job Burnout and Organizational Commitment was also analyzed. \u0000Methodology: The study has been conducted on the 260 healthcare professionals (171 doctors & 89 medical support staff) of five well-established leading private hospitals of Lahore, a major city of Pakistan where diversity meets contemporary dynamics. An adopted questionnaire was utilized to collect the data from within working masse. To examine the relationship among the considered variable, regression as well as correlation analysis was deployed. After due analysis, it was found that JS is positively related to JB and it relates negatively with the OC. However, findings also revealed that POS does not moderate any of the relationships i.e., those of JS with OC & JB. \u0000Findings: The findings suggested that the pandemic situation proved to be stressful for the healthcare employees so as it led to burnout among them and reduced their commitment towards the organization. And that this stress due to pandemic situation was so that perceived support of employees from their organization could not alter their commitment in favor of the organization and also could not prevent the stress to reach the level of burnout among employees. \u0000Implications: The study offers practical implications to the managers. The burden on the shoulders of a manager is much more than he understands, constantly maintaining the balance between stress and encouragement is the ultimate duty of the manager. Along with managing the projects meeting the deadline with effectiveness, saving employees from the wear and tear mentally and physically is something of prime important enlisted in a manager’s duty.  In theoretical sense, the study also has its implications in the field of management as well as pandemic situations.","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"153 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89350517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Information Technology Factors Impacting Educators before and during COVID-19: A Study of Developing Countries","authors":"Monique Keevy","doi":"10.26710/sbsee.v5i1.2540","DOIUrl":"https://doi.org/10.26710/sbsee.v5i1.2540","url":null,"abstract":"Purpose: The purpose of the paper is to explore the negative impact of information technology (IT) factors prior to and during COVID-19 from the perspectives of developing country educators, to obtain context to the higher education environment to aid future teaching practices. \u0000Design/methodology/approach: The study employs a mixed method approach comprising a questionnaire and interviews with educators situated in two African developing countries from the South African Development Community (SADC). \u0000Findings: This paper found that the IT factors that most adversely impacted educators’ delivery of the academic programme, was the student element (students’ internet access, students’ access to IT equipment, students’ proficiency with technology and data costs for students). The IT factors negative impact was mostly also intensified amid the pandemic. \u0000Implications/Originality/Value: Far from being just a disruption, the pandemic is an indication of the urgent need to build sustainable higher education institutions to ensure that educators deliver quality academic programmes to all. The research obtained an understanding of IT factors (past and present) that may hinder educators’ orientations towards the future. Bringing to the fore the IT hindrances, educators can act by means of their environment, to enable teaching to continue under all conditions.","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"260 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83515050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Strategic Direction and Firm Performance: Evidence from the SACCO Sector","authors":"J. Odero","doi":"10.26710/sbsee.v5i1.2541","DOIUrl":"https://doi.org/10.26710/sbsee.v5i1.2541","url":null,"abstract":"Purpose: Strategic direction setting is a critical leadership practice to be adopted by organizations that intend to attain good performance. This study sought to examine the influence of strategic direction on Sacco performance. \u0000Design/Methodology: The study utilized descriptive and correlational research design. The study was conducted in SACCOs in Kenya. Primary data was collected using a close ended questionnaire from SACCOs senior managers and CEOs were also interviewed. For data analysis, the study used descriptive statistics, inferential statistics and content analysis. \u0000Findings: The study established that strategic direction setting significantly influenced SACCO performance. \u0000Implications/Originality/Value: The findings provide a valuable insight on the importance of strategic direction setting in enhancing performance. This study will guide SACCO leaders to proactively set strategic direction through developing and communicating the vision, mission, goals and objectives as this will boost performance in terms of increased level of customer satisfaction, increase in members, asset base growth and growth in deposit base. The findings can be used as a basis for further research by scholars who are interested in understanding strategic direction in SACCO’s.","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"364 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80319396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Intervening Role of Sustainability Practices in the Nexuses of Responsible Leadership and Environmental, Task, and Contextual Performance","authors":"Sulaman Hafeez Siddiqui, Ali Ijaz, Rahil Nazar Chawla, Muqaddas Naz","doi":"10.26710/sbsee.v5i1.2529","DOIUrl":"https://doi.org/10.26710/sbsee.v5i1.2529","url":null,"abstract":"Purpose: The current study assessed the function of responsible leadership in the banking industry using the stakeholder theory. The current study also looks into the connection between responsible leadership and task, contextual, and environmental performance. \u0000Methodology: The banking industry's 389 branch employees, including branch managers, business development officers, general banking officers, branch operation managers, cash officers, and relationship managers, were surveyed using a survey questionnaire approach to gather data. Mplus was used to analyze the data using the structural equation modeling method. \u0000Findings: The study's findings showed that ethical leadership had a direct influence on a firm's environmental (0.204), task (0.365), and contextual performance (0.188), as well as indirect effects through varied sustainability policies. \u0000Implications: it implies the significance of sustainable policies concerning responsible leadership and a company's success. The current study is a pioneering effort that added to the body of knowledge on the relationship between organizational tasks, contextual performance, and environmental performance in Pakistan's banking industry. It also evaluated the role of sustainability strategies in the interim.","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"26 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80660537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainable Business: Managing the Challenges of the 21st Century","authors":"M. Fischer, Daniel Foord, J. Frecè, Kirsten Hillebrand, I. Kissling-Näf, Rahel Meili, M. Peskova, David Risi, R. Schmidpeter, Tobias Stucki","doi":"10.1007/978-3-031-25397-3","DOIUrl":"https://doi.org/10.1007/978-3-031-25397-3","url":null,"abstract":"","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"200 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76958671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainability of Malay Traditional Silverware Industry in the East Coast Region of Malaysia","authors":"Syed Mohd Faisal Syed Ahmad, Hanif Khairi","doi":"10.26710/sbsee.v4i4.2449","DOIUrl":"https://doi.org/10.26710/sbsee.v4i4.2449","url":null,"abstract":"Objective: The traditional Malay silverware industries in Malaysia that have existed for more than 200 years began to deteriorate from time to time. Silverware is a craft field with its uniqueness and almost extinction hereditary since 1948 on the East Coast of Malaysia. In this context, innovation and sustainability play a vital role in the design and product development. \u0000Methodology: Research information is collected through field research: direct observation, participant observation, ethnography, qualitative interviews, and case studies. In addition, this study is supported by previous studies in scholarly journals, books, documents, and reports from relevant sources, local government agencies, newspapers, and other reliable website sources. \u0000Findings: In conclusion, the silverware craft industry is facing a bleak future with no implementation of the proper measure. It should be concerned that the sector will one-day face extinction. \u0000Implications: The most important parties to take off the efforts are the government bodies, the local community, and the higher education level to initiate collaboration programs on sustaining the Malay traditional silverware industries to the next level. As concerned, a focus group discussion is needed to see and fulfill the needs of the industry, consumers, and future generation.","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83399106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Theory of Reason Action to Determine the Mediating Role of Attitude Toward Brand","authors":"Rana Muhammad Shahid Yaqub, R. Hanif, Muhammad Awais Javeed, Zobia Javeed","doi":"10.26710/sbsee.v4i4.2543","DOIUrl":"https://doi.org/10.26710/sbsee.v4i4.2543","url":null,"abstract":"Purpose: The success or failure of an organization depends largely on the behavior of its customers towards its brand, which influences their intention to purchase. In this study, the researcher investigated the relationship between customers' lifestyle and their trust in a brand, and how this relates to their online purchase intentions. The study also examined how customers' attitudes towards the brand mediate this relationship. \u0000Methodology: The theoretical framework used was based on the theory of planned behavior, and data was collected through an online survey completed by 223 participants. \u0000Findings: The results showed that customers' lifestyle and trust in a brand have a direct impact on their online purchase intentions, and that attitude towards the brand partially mediates this relationship. The data was analyzed using SPSS and Smart PLS. \u0000Implications: Overall, these findings offer meaningful insights for telecom companies in Pakistan, enabling them to develop effective marketing strategies to augment their online sales.","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"60 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86705831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Effect of the Obvious Use of Green Economy Standards on Competitive Advantage","authors":"Hadouga Hassiba","doi":"10.26710/sbsee.v4i4.2448","DOIUrl":"https://doi.org/10.26710/sbsee.v4i4.2448","url":null,"abstract":"Objective: The author conducted a literature review to gather information on methods that have been developed to promote the use of green economy methods. Subsequently, a research was conducted on the usefulness and subjective perception of such methods in a sample of companies operating in the Republic of Romania. In addition, the author attempted to identify the factors that influenced managers' decisions in choosing such a tool. \u0000Methodology: A web-based survey was developed with the aim of data collection, followed by analysis of associations between the identified variables by applying Pearson's chi-square test. \u0000The literature review revealed the importance of making the transition to a green economy in improving economic impacts. \u0000Findings: In total, 100 Romanian companies participated in the survey, and it was discovered that a large number of them have implemented green        \u0000economy methods.. In the next part, the use of dimensions of competitive advantage is determined, and the correlation between the use of green economy standards and dimensions of competitive advantage is determined as the factor that influenced the Transition to the green economy. \u0000Implication: Since there is a relationship between the use of green economy criteria and the subsequent perception of its efficiency, the results support the arguments that the transition to a green economy drastically affects the competitive advantage and competition of gray firms in general.","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"20 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88151451","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Critical Discourse Analysis of Trauma Bonding in Female Victims of Intimate Partner Abuse: A Phenomenological Constructivist Approach","authors":"Warda Iftikhar Qazi, Shakeel Shahzad, Taraq Waheed","doi":"10.26710/sbsee.v4i4.2496","DOIUrl":"https://doi.org/10.26710/sbsee.v4i4.2496","url":null,"abstract":"Purpose: Intimate partner abuse is a socially prevalent issue across cultures. Despite establishing survivor institutes and anti-domestic violence NGOs, the voices of battered women have not yet reached the legal governmental policies. Recent research on IPA indicates that women remain chained to the dangerously controlled and maintained relationship despite its social and psychological repercussions. Exitance of Intimate Partner Abuse has been seen through the lens of criminal activity. Therefore, the perpetuation of IPA is linked to the psychotic and criminal intentions of the perpetrator (Gibbs et al., 2018). Empirical evidence suggests that there is a dearth of data to highlight the female voice on the domestic violence issue. \u0000Design/Methodology/Approach: The research design focuses of critically deconstructing the labels, reinforces identities and professed believes mentioned in the article to identify the meaning and motive behind them. This study is built on the socio-cognitive approach to understand the cognitive link between the societal ideals and the way they shape the thought process of the victim in choosing their reaction towards abuse. \u0000Findings: The findings suggest that the co-existence of these contributing factors create trauma bonding in victims that forces them to stay in abusive relationships. \u0000Implications/Originality/Value: This study explores recently published newspaper articles on Domestic Violence portraying Intimate partner abuse to analyses discursive elements used to discuss the issue in the light of varying psychological, emotional and socioeconomical backgrounds.","PeriodicalId":34116,"journal":{"name":"Sustainable Business and Society in Emerging Economies","volume":"29 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82293759","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}