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International Journal of Tourism Sciences最新文献

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Towards an understanding of the culturally intelligent behaviour of hotel service employees 了解酒店服务员工的文化智慧行为
International Journal of Tourism Sciences Pub Date : 2018-07-03 DOI: 10.1080/15980634.2018.1517955
Rachel Lam, C. Cheung
{"title":"Towards an understanding of the culturally intelligent behaviour of hotel service employees","authors":"Rachel Lam, C. Cheung","doi":"10.1080/15980634.2018.1517955","DOIUrl":"https://doi.org/10.1080/15980634.2018.1517955","url":null,"abstract":"ABSTRACT In a culturally diverse hospitality context, service employees are expected to perform high levels of culturally acceptable behaviour to culturally different guests during times of service interaction to boost guest satisfaction. Unarguably, cultural intelligence (CQ) is pivotal to both service employees and hospitality organisations. The present study aims to investigate of hotel service employees’ CQ by employing a 14-item Cultural Intelligence Scale (CQS) in a questionnaire survey. A total of 719 valid responses from 10 hotels in Hong Kong were collected. The results suggest that the hotel service employees generally possess CQ in all four dimensions, namely metacognitive, cognitive, motivational and behavioural, which enables them to appropriately interact with culturally different guests. Furthermore, the specific CQ behaviours of the hotel employees in each dimension were scrutinised. Hospitality practitioners are duty-bound to nurture and develop the CQ of their service employees in hopes of attaining guest satisfaction in cross-cultural service encounters.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127817668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
The spatial clustering patterns of the U.S hotels during 1985–2017 1985-2017年美国酒店空间集聚格局
International Journal of Tourism Sciences Pub Date : 2018-07-03 DOI: 10.1080/15980634.2018.1517954
Young-Rae kIM, Jinwon Kim, Chang Huh
{"title":"The spatial clustering patterns of the U.S hotels during 1985–2017","authors":"Young-Rae kIM, Jinwon Kim, Chang Huh","doi":"10.1080/15980634.2018.1517954","DOIUrl":"https://doi.org/10.1080/15980634.2018.1517954","url":null,"abstract":"ABSTRACT ‘Location, location, location’ are treated as three sacred words in the lodging industry because location plays a significant role in the industry’s success. However, little attention has been paid to understanding hotel locations in regional contexts. The purpose of this study was to investigate spatial clustering patterns of hotels over time in relation to hotel locations and regions in the U.S. The Smith Travel Research (STR) Hotel Census Data from 1985 to 2017 were used for the study, and a series of statistical analyses was carried out to examine the relationships among the identified patterns. The results indicated that hotel locations and development were concentrated in specific geographical regions during the study periods. The implications of the study are discussed.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"218 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116759569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Traveling from South to North: the relationships between historical nostalgia, novelty seeking, and attitudes to visit North Korea 从南到北旅行:历史怀旧、新奇追求和访问朝鲜的态度之间的关系
International Journal of Tourism Sciences Pub Date : 2018-07-03 DOI: 10.1080/15980634.2018.1517934
Nami Mun, Wangoo Lee, C. Jeong
{"title":"Traveling from South to North: the relationships between historical nostalgia, novelty seeking, and attitudes to visit North Korea","authors":"Nami Mun, Wangoo Lee, C. Jeong","doi":"10.1080/15980634.2018.1517934","DOIUrl":"https://doi.org/10.1080/15980634.2018.1517934","url":null,"abstract":"ABSTRACT The purpose of this research was to investigate the roles of historical nostalgia and novelty seeking influencing attitude to visit North Korea in the range of South Korean tourists. Based on previous studies, 8 hypotheses were derived and two theoretical research models were proposed. The originally proposed model and its rival were tested using the data collected from 200 South Koreans. The results showed that 1) historical nostalgia positively affects novelty seeking, 2) novelty seeking has a full mediating effect between historical nostalgia and cognitive / affective attitudes. 3) affective attitude positively affects cognitive attitude, and 4) cognitive and affective attitudes significantly affect behavioral attitude. This research is expected to newly introduce the concept of historical nostalgia and its impact on tourists’ behaviors in tourism study and contribute to the tourism development and marketing of North Korea in the future.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"108 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124146308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 15
Sustainable economies by the time of crisis:snowball effect on medium and small companies 危机时期的可持续经济:对中小企业的滚雪球效应
International Journal of Tourism Sciences Pub Date : 2018-07-03 DOI: 10.1080/15980634.2018.1517933
Samiha Chemli, S. Nunes, Michail Toanoglou
{"title":"Sustainable economies by the time of crisis:snowball effect on medium and small companies","authors":"Samiha Chemli, S. Nunes, Michail Toanoglou","doi":"10.1080/15980634.2018.1517933","DOIUrl":"https://doi.org/10.1080/15980634.2018.1517933","url":null,"abstract":"ABSTRACT This paper is based on an in-depth analysis of 11 medium tourism and related companies’ case scenarios. It studies the impact of the Arab spring regarding employees’ losses, crisis management strategies, and the economic results of the selected businesses. The methodology consists of qualitative research through medium-term inside observation, and interviews processed using ethnographic and deductive analyses. A preeminent twofold issue arose in this study. The first is the irremediable ‘pile-up’ in businesses’ economic situation throughout a medium-term human-induced crisis along with a lack of financial support. And the second is the banking sector’s effect on the latter regarding success and failure, negative or positive presence in the scene, and their status as partners or opponents.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"80 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127440380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
The challenges faced by hotel service industry in Sri Lanka 斯里兰卡酒店服务业面临的挑战
International Journal of Tourism Sciences Pub Date : 2018-04-03 DOI: 10.1080/15980634.2018.1471879
Hamsanandini Umasuthan, Oun-Joung Park
{"title":"The challenges faced by hotel service industry in Sri Lanka","authors":"Hamsanandini Umasuthan, Oun-Joung Park","doi":"10.1080/15980634.2018.1471879","DOIUrl":"https://doi.org/10.1080/15980634.2018.1471879","url":null,"abstract":"ABSTRACT Sri Lanka is one of the well-known holiday destinations for its remarkable natural tourism resources and authentic food culture. Even though tourists enjoy the tourism experience in Sri Lanka, the hotel industry has faced issues with limited human resources (HR) and employees’ lack of motivation to provide professional services. Considering the lack of academic research on the service improvement in Sri Lanka’s hotel industry, this study aims to identify the current key challenges from three different perspectives: hotel service industry, employees, and guest perception. Secondary data are qualitatively collected and analyzed from the travel review websites, blogs, and several other sources. This study conducted interviews with authorities of Sri Lankan Tourism Board, executive officers in hotel management training institutes, and tourists around the Island. In addition, the study reviewed the findings from the previous literature and empirical researches on service improvement and the HR practices in the context of the hotel industry. Recommendations have been the following three aspects: (1) hotel service practices, (2) hotel employees, and (3) guest perception. Finally, this study emphasizes that deeper consideration in the three parts may strengthen service settings in Sri Lanka’s hotel industry.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130327724","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Price or pride? Malaysian marine cruising behaviour 代价还是尊严?马来西亚海上巡航行为
International Journal of Tourism Sciences Pub Date : 2018-04-03 DOI: 10.1080/15980634.2018.1471877
K. Chong
{"title":"Price or pride? Malaysian marine cruising behaviour","authors":"K. Chong","doi":"10.1080/15980634.2018.1471877","DOIUrl":"https://doi.org/10.1080/15980634.2018.1471877","url":null,"abstract":"ABSTRACT Despite substantial investments and promotional efforts in developing cruise tourism in Asia, cruise liner managers and marketers are given little indication concerning the effectiveness of their current marketing programs in driving consumer intentional behaviour. This study of a cruise liners’ marketing program validates the position of emotional value, social value and perceived novelty on the consumers’ intention to cruise. While marketing programs for cruise vacation in their current form do offer some brand building benefits, their effect on cruising intention is significantly stronger for younger customers who are inclined to brand as a self-reflection. In contrast, the price has no direct effect on intention to cruise. Therefore, this cruise marketing program does provide some value, but conceivably not in the way the cruise liner company wishes. The cruise industry should anticipate their customers’ perpetual characteristics (i.e. their interpretation of luxury vacation and perceived importance of social status reflection through choice of vacation) and review these marketing approaches to ensure that they able to reach out to their customers better rather than just attracting price sensitive customers.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"290 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121180481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Urban tourism and the politic of creative class: a study of the chefs in Macao 城市旅游与创意阶层政治:以澳门厨师为研究对象
International Journal of Tourism Sciences Pub Date : 2018-04-03 DOI: 10.1080/15980634.2018.1471880
Yang Zhang, X. Yu
{"title":"Urban tourism and the politic of creative class: a study of the chefs in Macao","authors":"Yang Zhang, X. Yu","doi":"10.1080/15980634.2018.1471880","DOIUrl":"https://doi.org/10.1080/15980634.2018.1471880","url":null,"abstract":"ABSTRACT Creative people are now defined as a new emerging collective, the creative class. In the context of destination tourism discussion of creative class is usually interpreted as being about a special consumer group. On the other side, an emerging body of tourism literature reveals the primacy of foodservice to the broader tourism experience as ‘the growth engine of the post-industrial city.’ This study identified that the creative class, the human resource in city area, positively influences local society and economic development. And this study affirms that chefs as one of the creative people in tourism development are an important resource. For further research into the creative class, the authors invite studies which are relative to the occupation of cookery from the perspectives of both the producers themselves and their consumers that may yield further interesting theoretical and practical applications. Investigating creativity, which contains dimensions with various antecedents and determinants, including creativity requirements in job description and design, may highlight the gap between the perceptions held towards the occupation of cookery and the reality of working within it.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123898731","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Impact of sustainability on tourism development in Nigeria: a case study of cross river state, Nigeria 可持续发展对尼日利亚旅游业发展的影响:以尼日利亚克罗斯河州为例
International Journal of Tourism Sciences Pub Date : 2018-04-03 DOI: 10.1080/15980634.2018.1471878
Emeka E. Okonkwo, Agnes Osarrh Odey
{"title":"Impact of sustainability on tourism development in Nigeria: a case study of cross river state, Nigeria","authors":"Emeka E. Okonkwo, Agnes Osarrh Odey","doi":"10.1080/15980634.2018.1471878","DOIUrl":"https://doi.org/10.1080/15980634.2018.1471878","url":null,"abstract":"ABSTRACT The primary effort of this research therefore is to examine the reasons why tourist choose Cross River State over other tourism destinations in Nigeria, and to critically analyze the social, economic, environmental and cultural impacts of sustainable tourism in the state on the economy, and the local population. To achieve these feat, primary sources of data was used in the likes of questionnaires and semi-structured interviews. Secondary data was also used through books, online sources of scholarly journals, articles, magazines and newspapers. A case study was done on the three geo-political zones of the state – Southern, Central and Northern senatorial districts. A sample size of 190 respondents from the three zones was selected as adequate for this research. Key findings of this study were: tourists love Cross River because of its serene natural environment and availability of natural parks and festivals such as the Cross River National Park, Calabar Christmas Carnival, Obudu Mountain Race, among others.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121447734","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Predictive analytics of Taiwan inbound tourism from ASEAN 5 东盟对台湾入境旅游的预测分析
International Journal of Tourism Sciences Pub Date : 2018-04-03 DOI: 10.1080/15980634.2018.1471876
Cathy W. S. Chen, M. Cheng, S. Sriboonchitta
{"title":"Predictive analytics of Taiwan inbound tourism from ASEAN 5","authors":"Cathy W. S. Chen, M. Cheng, S. Sriboonchitta","doi":"10.1080/15980634.2018.1471876","DOIUrl":"https://doi.org/10.1080/15980634.2018.1471876","url":null,"abstract":"ABSTRACT This study evaluates Taiwan’s ‘New Southbound Policy’ initiative based on eight methods’ performances when predicting the country’s inbound tourism arrivals from ASEAN 5. We examine out-of-sample forecast accuracy by using a one-year holdout set and consider three main types of a hierarchical time series forecasting approach: bottom-up, top-down, and optimal combination. We then employ an aggregation of forecasts from each ARIMA model, the Holt-Winters exponential smoothing method, a time series regression, the ARIMA model, and the unobserved components model for aggregated tourism arrivals of ASEAN 5. We measure the forecast accuracy of these forecasting models/methods with four criteria by a rolling window approach. Based on the forecasts’ performance, we conclude that the ‘New Southbound Policy’ does help boost Taiwan’s tourism market. Moreover, the multiplicative Holt-Winters method ranks at the top based on a ranking system, while the unobserved components model exhibits the second-best rank.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132265696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Airbnb landlords and price strategy: Have they learnt price discrimination from the hotel industry? Evidence from Barcelona Airbnb房东和价格策略:他们从酒店业学到了价格歧视吗?来自巴塞罗那的证据
International Journal of Tourism Sciences Pub Date : 2018-01-02 DOI: 10.1080/15980634.2018.1438099
J. Aznar, Josep M. Sayeras, Guillem Segarra, J. Claveria
{"title":"Airbnb landlords and price strategy: Have they learnt price discrimination from the hotel industry? Evidence from Barcelona","authors":"J. Aznar, Josep M. Sayeras, Guillem Segarra, J. Claveria","doi":"10.1080/15980634.2018.1438099","DOIUrl":"https://doi.org/10.1080/15980634.2018.1438099","url":null,"abstract":"Abstract The hospitality industry is facing a major disruption as a consequence of Airbnb and similar peer-to-peer platforms. This empirical research analyses the impact of perceived quality in pricing differences according to seasonality. Upper-scale hotels show less difference comparing peak and low season prices than do middle-scale hotels. Airbnb landlords discriminate prices according to seasonality, but contrary to the hotels, there are generally no differences between weekday and weekend pricing. Perceived quality seems to have a lower effect on prices for Airbnb apartments compared to the hotel industry, suggesting the idea of two clearly different business models.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"1980 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130356766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 16
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