Journal of Information Systems and Informatics最新文献_第10页

Sentiment Analysis of Customer Feedback Reviews Towards Hotel’s Products and Services in Labuan Bajo 纳闽巴霍岛顾客对酒店产品和服务的反馈评论的情感分析

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.294

Henoch Juli Christanto, Y. Singgalen

{"title":"Sentiment Analysis of Customer Feedback Reviews Towards Hotel’s Products and Services in Labuan Bajo","authors":"Henoch Juli Christanto, Y. Singgalen","doi":"10.51519/journalisi.v4i4.294","DOIUrl":"https://doi.org/10.51519/journalisi.v4i4.294","url":null,"abstract":"The feedback review column on the TripAdvisor website can process the sentiment analysis by classifying the positive and negative impressions of the consumer using machine learning, namely text mining. This study analyzes consumer sentiment for hotel products and services in Labuan Bajo based on feedback review data on the TripAdvisor website. Meanwhile, the algorithm used is Nave Bayes Classifier (NBC), Support Vector Machine (SVM), also SMOTE Upsampling for the k-Nearest Neighbor (k-NN) algorithm. The classification result shows 702 negative feedback reviews and 2531 positive feedback reviews. The evaluation of algorithm performance shows the accuracy of SVM is 78,30% and NBC is 78,29% compared with k-NN with 85,24% accuracy, using SMOTE Upsampling with a class precision description of 100% prediction negative (1784 true Neg & 0 true Pos) and 77,21% prediction positive (747 true Neg & 2531 true Pos). The class recall description also shows 70,49% true Negative (1784 pred Neg & 747 pred Pos) and 100% true Positive (0 pred Neg & 2531 pred Pos). These findings indicate that the k-NN algorithm shows the best result instead of the SVM and NBC algorithm, according to the sentiment analysis result of customer feedback reviews on hotel products and services in Labuan Bajo through TripAdvisor website.","PeriodicalId":33075,"journal":{"name":"Journal of Information Systems and Informatics","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42849137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

IT Support Website Security Evaluation Using Vulnerability Assessment Tools IT支持网站安全评估使用漏洞评估工具

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.330

R. Armando, I. G. A. K. A. Melyantara, Rizma Elfariani, Desy Fitri Aulia Latuconsina, Muhammad Nasrullah

引用次数: 0

An Implementation and Evaluation of Web-Based Appointment System for the Mindanao State University – Main Campus 棉兰老州立大学主校区基于Web的预约系统的实现与评估

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.379

A. D. Ampuan, Reymark D. Delena

{"title":"An Implementation and Evaluation of Web-Based Appointment System for the Mindanao State University – Main Campus","authors":"A. D. Ampuan, Reymark D. Delena","doi":"10.51519/journalisi.v4i4.379","DOIUrl":"https://doi.org/10.51519/journalisi.v4i4.379","url":null,"abstract":"The Office of the University President of the Mindanao State University in Marawi City has the reputation of being one of the busiest in the university. It handles a variety of concerns, ranging from employee matters to matters of concern coming from the other campuses in the university system. However, matters became greatly complicated when the pandemic began and the hard lockdowns that followed forced everyone to stay at home or work remotely. It was observed that an existing perennial problem at the Office of the President was a lack of an efficient system to handle appointments, which resulted in wasted time and tasks delayed or undone. Hence, the aim of the project was to improve client waiting time by implementing a web-based appointment system. The researcher used two (2) models: the System Usability Scale and Technology Acceptance Model to evaluate the system. As a result, the system has a high level of satisfaction with a percentage of 90.2 from the user based on the overall result from two (2) models used. Therefore, implementing a web-based appointment system will certainly improve client waiting time at the Office of the President and employees at the office can schedule appointments more conveniently.","PeriodicalId":33075,"journal":{"name":"Journal of Information Systems and Informatics","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48554079","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

UI Design of Medical Check-Up Information System at Pratama Clinic Based on Design Thinking Method 基于设计思维方法的普拉塔玛诊所体检信息系统UI设计

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.372

Nana Misrina, Edi Supratman, Muhamad Ariandi, M. Ulfa, S. Suyanto

{"title":"UI Design of Medical Check-Up Information System at Pratama Clinic Based on Design Thinking Method","authors":"Nana Misrina, Edi Supratman, Muhamad Ariandi, M. Ulfa, S. Suyanto","doi":"10.51519/journalisi.v4i4.372","DOIUrl":"https://doi.org/10.51519/journalisi.v4i4.372","url":null,"abstract":"Medical Chek Up (MCU) or Periodic health checks are part of occupational health services that are the right of every worker and as part of preventing health risks to all workers and to reduce the risk of sudden death due to illness in the workplace, it is necessary to carry out annual periodic health checks as a worker obligation that must be carried out once a year. The purpose of this study was to design the User Interface (UI) of the Medical Check-Up Mobile application to make it easier for workers to find out the results of their examinations and doctors can evaluate the health status of workers. The object of this study was carried out at the Pratama Clinic of PT. Pertamina Patra Niaga Sub Holding Marketing Region Sumbagsel. The research method in this study is a descriptive method that is usually used to solve problems, by describing and describing the classified data. While the design method used is Design Thinking. The results of the User Interface design can later be used as a proposal to the Pratama Clinic of PT Pertamina Patra Niaga Subholding Marketing Sumbagsel Region for further implementation by the Internal IT Team.","PeriodicalId":33075,"journal":{"name":"Journal of Information Systems and Informatics","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43136394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Analysis and Design of Regional Tourism Information System “SIPARDA” of Morotai Island Regency 莫罗泰县域区域旅游信息系统SIPARDA的分析与设计

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.328

Y. Singgalen

{"title":"Analysis and Design of Regional Tourism Information System “SIPARDA” of Morotai Island Regency","authors":"Y. Singgalen","doi":"10.51519/journalisi.v4i4.328","DOIUrl":"https://doi.org/10.51519/journalisi.v4i4.328","url":null,"abstract":"The analysis and design of the regional tourism information system known as SIPARDA is a follow-up to the results of the strategic planning of the information system to optimize the performance of the bureaucracy, especially the Tourism Office of Morotai Island Regency, related to the main tasks and functions of the destination and tourism industry, tourism marketing, and creative economy. SIPARDA's design was carried out using the concept of Software Development Life Cycle (SDLC) through a waterfall approach. The application design method begins with identifying user needs and designing a tourism information system relevant to the main tasks and functions of the Tourism Office in the Morotai Island Regency. Unified Modeling Language (UML) is used to describe the business processes of SIPARDA. Five primary actors can operationalize the system: the head of the tourism officer, tourism industry and destination department, tourism marketing department, creative economy department, and administrator. Thus, each department can document attractions, amenities, accessibility, and accommodation data in the Morotai Island Regency as a regional tourism development decision-making database.","PeriodicalId":33075,"journal":{"name":"Journal of Information Systems and Informatics","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49107943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Examining the Determinants of Continuance Intention to Use Mobile Payment Service 继续使用移动支付服务意愿的决定因素研究

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.371

Ihsan Atmaji, V. U. Tjhin

{"title":"Examining the Determinants of Continuance Intention to Use Mobile Payment Service","authors":"Ihsan Atmaji, V. U. Tjhin","doi":"10.51519/journalisi.v4i4.371","DOIUrl":"https://doi.org/10.51519/journalisi.v4i4.371","url":null,"abstract":"Innovation in finance and advances in payment sytems are very important to boost remittances and encourage the successful development of electronic businesses around the world. Thus, many leading companies use mobile payment services to improve the customer experience of their customers. This study aims to identify the factors that influence consumers to continue using mobile payment in Indonesia. Several influencing factors include Service Quality, Perceived Ease of Use, Security, Perceived Usefulness, and Trust. This research was conducted in Madiun City, one of the big cities in Indonesia, with a total of 176 respondents. The study results can help mobile payment companies understand factors that are relevant to increasing volume usage in the context of merchants. The findings of this research is Continuance Intention influenced by Trust. Trust is significantly influenced by the independent variables such as Service Quality, Perceived Ease of Use, Security, and Perceived Usefulness. However, perceived risk has no significant effect on continuance intention. Therefore, mobile Payment service providers should be able to implement action plans related to the quality of their services, user experience to customers, security of an application, and the functions and features implemented by a Mobile Payment. Hopefully those things will generate trust in customers to continue to use Mobile Payment services.","PeriodicalId":33075,"journal":{"name":"Journal of Information Systems and Informatics","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46275932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Improving IT Team Motivation in Using IT Helpdesk 提高资讯科技团队使用支援台的积极性

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.342

Cynthia Dewi Tanuraharja, Gunawan Wang

引用次数: 0

Web-Based Inventory Application and Prediction Using Naive Bayes Algorithm (Case Study: Puskesmas Kecamatan Sawah Besar) 基于Web的库存应用和Naive Bayes算法预测（案例研究：Puskesmas Kecamatan Sawah Besar）

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.348

Awalia Nurfaida, Riska Yulianty Ali Syabana, Triseti Abimanyu, Nurullah Husufa

{"title":"Web-Based Inventory Application and Prediction Using Naive Bayes Algorithm (Case Study: Puskesmas Kecamatan Sawah Besar)","authors":"Awalia Nurfaida, Riska Yulianty Ali Syabana, Triseti Abimanyu, Nurullah Husufa","doi":"10.51519/journalisi.v4i4.348","DOIUrl":"https://doi.org/10.51519/journalisi.v4i4.348","url":null,"abstract":"The development of information systems and technology affects various fields, including health, namely Puskesmas. The Sawah Besar District Health Center has several work units, one of which is a stock management unit. The stock management unit in carrying out its duties has problems including data management that still uses Microsoft Excel. When using Microsoft Excel, information about stock data not integrated between different work units, thus hampering the process of accessing documents. The process of approval and stock prediction is also still done manually using physical documents. PHP programming language with Bootstrap Framework and MySQL used to develop applications. While PHP-ML library which implement Naive Bayes algorithm is used for stock prediction. The features developed in this study can be used by related units to simplify the stock data collection process, assist in the stock approval process and speed up the preparation of stock inventory reports. In addition, there is a stock prediction feature that can help users so to support while making decisions in the procurement of drug stock at the Sawah Besar District Health Center to determine whether certain drugs need to be added or not.","PeriodicalId":33075,"journal":{"name":"Journal of Information Systems and Informatics","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48624138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysis of School Grouping Against Educational Teachers in NTB Using K-Prototypes Method 基于k -原型法的NTB学校分组对教育教师的影响分析

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.378

Gloria Milenda Jesika Prima, C. Fibriani

{"title":"Analysis of School Grouping Against Educational Teachers in NTB Using K-Prototypes Method","authors":"Gloria Milenda Jesika Prima, C. Fibriani","doi":"10.51519/journalisi.v4i4.378","DOIUrl":"https://doi.org/10.51519/journalisi.v4i4.378","url":null,"abstract":"The shortage of teaching staff is still a problem in education in Indonesia, resulting in the number of teachers and students being unbalanced. It is very significant based on data from the Analysis of the Distribution of Teachers in Region 3T, which shows that the national ratio of teachers per school is 18.41, and many still have a ratio of teachers per school lower than the national. Therefore, it is necessary to group the data in one of the 3T regions, especially in the Province of West Nusa Tenggara (NTB). The data used for this study were 4997 schools from 8 districts and two cities. The results of this study were conducted to determine whether the grouping ratio of the number of teachers and students is ideal or not ideal. The data used are categorical and numeric data types, so the clustering analysis method used is K-Prototypes. Each cluster produces a different range of teachers and students. Cluster 1, which obtained the High category almost followed the ideal, while Cluster 2 and the Cluster 3 were still far from ideal. This needs to be considered to increase the number of teaching staff in the Education Office in each district.","PeriodicalId":33075,"journal":{"name":"Journal of Information Systems and Informatics","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44707947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Determining Promotion Priority Using TOPSIS on Trilogi University 利用TOPSIS确定三野大学的晋升优先级

Journal of Information Systems and Informatics Pub Date : 2022-11-14 DOI: 10.51519/journalisi.v4i4.383

Qassandra Chaidir, Rudi Setiawan

引用次数: 0