Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)最新文献

{"title":"Tourism Components and The Perspective of Hospitality Industry in Supporting Sustainable Urban Tourism Development","authors":"Dina Mayasari Soeswoyo, Sekti Rahardjo, Putu Swasti Asparini","doi":"10.2991/isot-18.2019.21","DOIUrl":"https://doi.org/10.2991/isot-18.2019.21","url":null,"abstract":"This research aims to explore the six tourism components of Bogor City, West Java-Indonesia and investigate the perspective of hotel and restaurant industry toward the development of sustainable urban tourism destination. This study used a qualitative-exploratory approach, based on four (4) aspects of sustainability tourism. Data collection techniques are through observation, semi-structured in-depth interviews from key informants to get a broader picture of the perspective of the role of hospitality industry, as well as documentation and literature studies. The informants in this study were the Chairman of the Indonesian Hotel & Restaurants Association (PHRI) of Bogor as representatives of the hospitality industry, and the Head of the Bogor Tourism Board which were then analyzed using descriptive-qualitative technique. The results of this study reveal a description of six tourism components of Bogor City and the role of hospitality industry toward development of sustainable tourism destination in the aspect of economic, environmental, social and cultural, even though it is still not optimal and needs to be further enhanced in tourism development planning. Some research implications i.e. increase understanding and quality of human resources, re-socialization of related government policies, and increase cooperation between all tourism stakeholders. Keywords—urban tourism; tourism components; sustainable tourism development planning.","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117211259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Stability and Instability Condition of Tourism and Hospitality (T&H) Curriculum Model","authors":"I. Kusumawardhana","doi":"10.2991/isot-18.2019.36","DOIUrl":"https://doi.org/10.2991/isot-18.2019.36","url":null,"abstract":"—The trends and promising outlook of the global tour and travel (T&T) industry over the next decade offer opportunities for tourism and hospitality (T&H) educators to react and prepare a knowledgeable, highly-skilled workforce. As such, T&H educational setting done by curriculum should distinguish a specific requirement for the principles, practices, and programs that differ from general education. However, the T&H domain of study is still growing and developing. Thus, literature examining curriculum issues or the pressures and changes affecting this important education sector remain relatively limited, particularly in the dynamic global changes of higher education (HE) policy. This article focuses on a T&H curriculum model approach in order to have a comprehensive understanding of the current context to study T&H knowledge creation and research development. It benefitted from a secondary data collection that covered a long-time span, events, and setting. The results and discussion offered the fact that the modernist approach dominates the curriculum model while at the same time produces a condition of instability for the future T&H HE agenda.","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125545700","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Influence of Heritage Destination Attributes towards Customer Satisfaction at Palaces in Cirebon","authors":"Fahdila Betakemala, Gita Siswhara, R. Andari","doi":"10.2991/isot-18.2019.31","DOIUrl":"https://doi.org/10.2991/isot-18.2019.31","url":null,"abstract":"Customer Satisfaction becomes an issue that is being observed in tourism industry, where tourists’ satisfaction is influenced by attributes at tourism destination. The level of satisfaction can be measured by means of comparison between expectation and perceivetion. Present study aims to find out the Heritage Destination Attributes description towards Customer Satisfaction at Palaces in Cirebon. In this research, the independent variables (X) are Heritage Destination Attributes and the dependent variables (Y) are Customer Satisfaction. Present study applies descriptive and verificative, along with explanatory, survey method and cross sectional approach. Sample data involves 71 respondents. This study includes multiple regression as the analysis technique. The result that is based on simultaneous test shows that there is significant influence between Heritage Destination Attributes and customer satisfaction. However, partially, among three dimensions: heritage attractiveness, fasilities and service at heritage sites, and heritage interpretation, the dimension that influences customer satisfaction sifnificantly is only heritage interpretation. Keywords; heritage destination attributes; customer satisfaction; kanoman palace; kacirebonan palace; kaparbonan","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122163277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Development of Rural Tourism in Bogor Regency (Case Study of Ciseeng Village)","authors":"L. Dewi, Ika Suryono Djunaid","doi":"10.2991/isot-18.2019.41","DOIUrl":"https://doi.org/10.2991/isot-18.2019.41","url":null,"abstract":"Ciseeng Village is one of the villages in Ciseeng sub-district, which is also the location of Minapolitan Region. Minapolitan development is focus on the fisheries sector. Along with the program, it is known that Ciseeng village has natural resources that are potential to be natural tourism. On the other hand, the village also has shortcomings that need to be fostered. The process of identifying village's potential used SWOT analysis. SWOT analysis used as a tool to recognize the strengths and weaknesses of the village as well as to see the opportunities and threats faced by the village. This study aims to map the facts of potential and constraints that the village has, in order to realize the existing Minapolitan Area by using SWOT analysis. The data analysis technique used in this study is a qualitative data analysis technique. The analysis shows that Ciseeng Village has internal and external potential that will turn the village into a tourism village. The strategy used is in the form of tourism village development clusters, village tourism institutions, and tourism village development with the theme of a unique, distinctive, and healthy tourism village with a Minapolitan perspective based on fisheries excellence. Keywords—strategy; rural tourism; swot analysis and minapolitan","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129241426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Restructuring Curriculum of Tourism Based on Culture: Efforts to the Preservation of Cultural Heritage Humanity","authors":"L. Anggraeni, W. Priatini","doi":"10.2991/isot-18.2019.39","DOIUrl":"https://doi.org/10.2991/isot-18.2019.39","url":null,"abstract":"Indonesian tourism is one of the contributors to nonoil and gas foreign exchange. This field is very capable, supported by a wealth of local culture, beautiful nature, friendly people. Schools need curriculum tools that address the challenges of the tourism industry. Curriculum in every society or culture should be a reflection of the culture of the community itself. Community participation concerns cultural implications in curriculum development and culture. The elements involved in curriculum development are professional staff and staff from the community. This study uses a qualitative approach with descriptive methods, the research site is in the Bandung School of Tourism involving 30 informants from academics and 5 informants from practitioners, data collection using interviews, observation and documentation, data analysis using data reduction, data presentation and conclusion. The results show that a culture-based tourism curriculum is still focused on developing cognitive abilities and learning activities are still often in the classroom, so there needs to be a restructuring of the administrative and technical aspects of implementing a culture-based curriculum. Keywords—tourism; culture; curriculum.","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130503131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Consumer Behaviours in Dropbox Resto and Café","authors":"Darmawan Damanik, F. Wibowo, Hengky J. Firmansyah","doi":"10.2991/isot-18.2019.11","DOIUrl":"https://doi.org/10.2991/isot-18.2019.11","url":null,"abstract":"This study aims to determine the characteristics of consumers who visit a restaurant namely Dropbox Resto & Cafe and to find out how consumer behavior patterns determine the decision to choose Dropbox Resto & Café. This study uses a descriptive qualitative method. Unit analysis in this study are guests who visit Dropbox Resto and Café with 60 respondents as sample of population consisting of 18 male and 42 female consumers whose age ranges from 17 to 45 years old. The results are: 1) Most of the consumer characteristics of Dropbox restaurant cafe are women, on average of 17-24 years old, and students earning less than IDR 1,000,000 a month; 2) Consumer behaviors of a Dropbox resto and cafe in making purchasing decisions are influenced by suggestions from friends and people around them and not influenced by the family, not to show social status, can be enjoyed by various ages, influenced by work, influenced by the necessities of life and comfort of the place. The implication is that Dropbox Resto & Cafe needs to take several steps, namely 1) Identifying and anticipating consumers in order to provide their needs; 2) Establishing good communication with customers or consumers; and 3) Strengthening strategies that are committed to providing satisfaction to customers and consumers. Keywords—characteristics; consumer behavior; resto and café.","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124006577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Influence of Airport Service Quality toward Passenger Satisfaction","authors":"Fadjri Noor Ardiansyah, Y. Yuniawati, O. Ridwanudin","doi":"10.2991/isot-18.2019.82","DOIUrl":"https://doi.org/10.2991/isot-18.2019.82","url":null,"abstract":"Passenger satisfaction is an important goal of an airport to provide services in an airport. Passenger satisfaction arises when an airport can provide facilities provided more than passenger expectations. On this research, the independent variable (X) used is Airport Service Quality consisting of Servicescape, Service Personal, and Services. The dependent variable (Y) is Passenger Satisfaction. The types of research used is descriptive verification, and the method used is explanatory survey and cross-sectional approach with saturation sampling technique, therefore the minimum sample size is as many as 100 passengers at Soekarno Hatta International Airport. Techniques of data analysis and hypothesis testing used multiple linear regression. The results showed that Airport Service Quality consisting of Servicescape, Personal Service, and Services had a significant influence on Passenger Satisfaction. Keywords—airport service quality; passenger satisfaction; soekarno hatta international airport.","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126569541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysis of Consumer Factor on Using Online Travel Agent Traveloka and Pegipegi.com in Bandung City","authors":"Andhika Piambudi, A. Kusumah, Rosita","doi":"10.2991/isot-18.2019.1","DOIUrl":"https://doi.org/10.2991/isot-18.2019.1","url":null,"abstract":"This research aims to analyze the factors that are considered by consumer when using online travel agent and to analyze the position of the two online travel agents discussed in this research, which are Traveloka and Pegipegi.com. The data were collected by distributing questionnaires to two hundred respondents who were online consumers of travel agents. This research uses quantitative methods, which are factor analysis techniques and percetual mapping analysis, to answer the research questions. The results of the data processing shows that from the twelve attributes, there are two main factors that become consumer's consideration when using online travel agent. The first one is user friendliness and security and the second factor is web features. Furthermore, the results of perceptual mapping analysis shows that the two online travel agents studied have different patterns based on consumer's perception and have different position in the minds of consumers of Bandung City. Keywords—online travel agencies; factor analysis; perceptual mapping; positioning analysis","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127971959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysis of The Implementation of Radical Terrorism Counter Policies in Tasikmalaya Regency","authors":"Rahmat, E. S. Nurdin, P. Bestari, S. W. Tanshzil","doi":"10.2991/isot-18.2019.68","DOIUrl":"https://doi.org/10.2991/isot-18.2019.68","url":null,"abstract":"The results of the study showed that there was a high level of intolerance and potential for radicalism in West Java. The current field studies in six regencies and cities (Sukabumi Regency, Sukabumi City, Cianjur Regency, Kuningan Regency, Indramayu Regency and Cirebon City) in West Java showed that there was no specific policy focused on the terrorism counter sector. In fact, it is only a form of integration into the program of \"Defending the State and Nationality Insights\". Similarly, in Tasikmalaya Regency, there was no specific policy focused on preventing and countering terrorists. Therefore, those aforementioned cases were the reasons for the researchers to analyse the implementation of radical terrorist counter policies in Tasikmalaya Regency. In addition, it was also important to study the contents of the radical terrorism counter policies in Tasikmalaya Regency. The purpose of the study is to analyse the implementation of government policies in eradicating radical terrorism in Tasikmalaya Regency. This study employed a qualitative approach with descriptive methods. In this study, the data collection techniques were carried out through document studies, interviews, and questionnaires. The qualitative data analysis was carried out through data orientation, data exploration, and member check. Then, the research subjects were the Regional Government of Tasikmalaya Regency for of counter and control of the radical terrorism movement program, FKUB, Community Leaders, and the community. The results of the study showed that: 1) the development of the notion of radicalism in Tasikmalaya Regency had emerged and spread in several regions. One of the cases was found in Cibatu Village, Karangnunggal District. However, by the time goes by, due to the pressure from the community and all existing components, this seed of radicalism can be taken control; 2) In terms of policies regarding the radical countermeasures of terrorism, in Tasikmalaya Regency, there was no specific policy in relation to the radical movement counter. However, fortunately, the counter and control program for the radical terrorism movement has been executed by the FKUB institution in collaboration with the local government of Tasikmalaya Regency. Keywords—terrorism counter-policy; terrorism radical movement; Tasikmalaya regency.","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"114 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134506389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Developing Strategy of Chinatown as a Halal Gastronomic Tourism Destination in Bandung","authors":"Ningsih Caria, R. Nuraeni","doi":"10.2991/isot-18.2019.9","DOIUrl":"https://doi.org/10.2991/isot-18.2019.9","url":null,"abstract":"The purpose of this study is to determine the internal and external factors that makes Chinatown a halal gastronomic destination in Bandung city in order to get its development strategy. The study uses qualitative and quantitative methods (mix method research) as well as SWOT analysis. The data collections technique is observation and interview to the stakeholder of Chinatown, MUI as the association of Indonesia Ulama, Department of Culture and Tourism Bandung, as well as distributing questionnaires to 100 tourists in the Chinatown area. The obtained data has been analyzed into IFE matrix, EFE matrix, SWOT matrix, and QSPM. Based on the result of data analysis in the SWOT matrix diagram, the positioning of the business is in quadrant I. It means that it can be determined as an Aggressive strategy or Strategy Opportunities (SO). The priority alternatives from QPSM results are affording 9 strategy alternatives. Among those 9, the most priority strategy is to create innovative products (including culinary aspect with halal food branding, environmental, events, and numerous souvernis and clothing accessories) in order to avoid visitor saturation. Keywords—developing strategies; chinatown; halal gastronomy tourism","PeriodicalId":329340,"journal":{"name":"Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)","volume":"348 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132652065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}