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Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work最新文献

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Factors Contributing to Organizational Change Success or Failure 影响组织变革成败的因素
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-6155-2.CH008
Jenni Jones, J. Firth, C. Hannibal, Michael Ogunseyin
{"title":"Factors Contributing to Organizational Change Success or Failure","authors":"Jenni Jones, J. Firth, C. Hannibal, Michael Ogunseyin","doi":"10.4018/978-1-5225-6155-2.CH008","DOIUrl":"https://doi.org/10.4018/978-1-5225-6155-2.CH008","url":null,"abstract":"Change, and changing, exercise the minds of most managers most of the time. In consequence, leadership development and change management tend to be top priorities for many human resource development (HRD) professionals today. Despite this, much academic and practitioner literature suggests that 70% of all change programs fail. Through analyzing 200 organizational change case studies, this chapter examines this high failure rate, investigates leadership styles and their relationship to change, and explores the key factors that either enable or hinder successful change. The key findings of this examination were that the majority of the 200 studied change initiatives were considered successful and that using Kotter's change model, which has been long established, does not necessarily mean success; nor does the use of a democratic/participative leadership style. The most significant hindering factors and the key critical success factors are also acknowledged.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132298614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 16
A Multi-Perspective Theoretical Analysis to Web Accessibility 网页可达性的多视角理论分析
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-1868-6.CH006
Carlos Peixoto, F. Branco, J. Martins, R. Gonçalves
{"title":"A Multi-Perspective Theoretical Analysis to Web Accessibility","authors":"Carlos Peixoto, F. Branco, J. Martins, R. Gonçalves","doi":"10.4018/978-1-5225-1868-6.CH006","DOIUrl":"https://doi.org/10.4018/978-1-5225-1868-6.CH006","url":null,"abstract":"Accessibility has become increasingly important in information technology, particularly due to legislation pressure to make affordable public services to all. Being end-users and software companies those who have direct contact with accessibility problems, other stakeholders are committed to defining methods and change mentalities in Web accessibility implementation. In addition to a conceptual definition, this chapter presents entities views with responsibilities in the area, taking into account their work done in the past and the prospects for future. The understanding of the interaction between all these perspectives will help to realize the way it will go, which carries with it great challenges and opportunities, widely explored in this work.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"108 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122515615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Impact of Social CRM Capabilities on Firm Performance 社会化CRM能力对企业绩效的影响
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-7998-7297-9.ch050
Shampy Kamboj, Mayank Yadav, Z. Rahman, Praveen Goyal
{"title":"Impact of Social CRM Capabilities on Firm Performance","authors":"Shampy Kamboj, Mayank Yadav, Z. Rahman, Praveen Goyal","doi":"10.4018/978-1-7998-7297-9.ch050","DOIUrl":"https://doi.org/10.4018/978-1-7998-7297-9.ch050","url":null,"abstract":"The emergence of social media technologies have drastically changed the face of customer relationship management (CRM), hence firms are incorporating social media technologies in their existing CRM systems which has led to the evolution of social CRM. This article extends capability-based perspective of traditional CRM by integrating it with social media technologies and to assess empirically their significant impact on firm performance. It also examines the mediating role of co-created customer experience. The developed hypothesis and proposed model were tested through structural equation modeling (SEM). The results show that co-created customer experiences play a role of mediator between social CRM capabilities and performance outcomes. Sales/marketing centric technology resources significantly influence four dimensions and customer centric technology resources influence two dimensions of relational information processing capability. The findings also depict that there is an influence of Sales/marketing and customer centric technology resources on customer linking, market sensing and social CRM capabilities.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126131817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Developing Project Management Maturity as an Organizational Change Process 开发项目管理成熟度作为组织变革过程
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-3197-5.CH015
Gilbert Silvius
{"title":"Developing Project Management Maturity as an Organizational Change Process","authors":"Gilbert Silvius","doi":"10.4018/978-1-5225-3197-5.CH015","DOIUrl":"https://doi.org/10.4018/978-1-5225-3197-5.CH015","url":null,"abstract":"The entanglement of project management and the management of organizational change is not reflected in the literature on and standards of project management maturity. Studies on maturity concentrate on identifying the components that determine an organization's maturity, the levels in which this maturity can be expressed, and the effects of maturity. However, the process of changing from one level to another level is hardly or not addressed. By taking an organizational change perspective on developing maturity, this chapter develops a framework that provides guidance for the development of maturity. For every transition, from one level to another, a set of interventions is provided that addresses both the hard and the soft dimensions of organizational change. Successful project management maturity development requires that equal attention is being paid to both the hard and the soft dimensions of organizational change. The framework developed in this chapter provide guidance for this.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114780201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Online Organization 网络组织
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-7998-7297-9.ch066
C. Páscoa, Ana Telha, T. Santos
{"title":"Online Organization","authors":"C. Páscoa, Ana Telha, T. Santos","doi":"10.4018/978-1-7998-7297-9.ch066","DOIUrl":"https://doi.org/10.4018/978-1-7998-7297-9.ch066","url":null,"abstract":"Competitiveness has forced organizations to improve and adapt faster allowing the most capable individuals to fulfil organizational positions. Despite the need to overcome difficulties in resource management, the Portuguese Air Force still uses a method centered in hierarchical structure and career progress. Competencies within job positions are not yet typified, meaning that the individual that occupies a certain job position may not be the most capable. To solve this problem, this article studies an online organization model that represents the concepts of organizational entities, job positions, resource management and human resource management through competency management. The model describes each concept individually and the relationships between components. If validated and implemented, the model will allow an improvement in human resource management effectiveness, and efficiency.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121892508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Rife Information Pollution (Infollution) and Virtual Organizations in Industry 4.0 工业4.0中的信息污染与虚拟组织
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-7519-1.CH005
Qaisar Iqbal, Rashid Nawaz
{"title":"Rife Information Pollution (Infollution) and Virtual Organizations in Industry 4.0","authors":"Qaisar Iqbal, Rashid Nawaz","doi":"10.4018/978-1-5225-7519-1.CH005","DOIUrl":"https://doi.org/10.4018/978-1-5225-7519-1.CH005","url":null,"abstract":"Information pollution, which usually refers to the overabundance of irrelevant, unsolicited, unwanted messages, is a major cause of concern for practitioners and academic researchers. Advances in the information and communication technologies has proliferated the production of information. Consequently, people are suffering from information pollution. Information pollution has made it difficult for employees and individuals to find the quality information quickly and conveniently from diverse information sources including print and electronic sources. This chapter sheds light on the relevant literature of information pollution and analyzes its causes in the Industry 4.0 era and puts forward suggestions for tackling this problem. This chapter emphasizes the significance of concrete efforts from computer scientists, academic professionals, and information professionals to devise strategies and techniques for refuting the effects of information pollution.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114526878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 17
Contemporary Change Management and Leadership in Local and International Businesses 当代变革管理和领导在本地和国际企业
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-6301-3.CH020
A. Gökmen
{"title":"Contemporary Change Management and Leadership in Local and International Businesses","authors":"A. Gökmen","doi":"10.4018/978-1-5225-6301-3.CH020","DOIUrl":"https://doi.org/10.4018/978-1-5225-6301-3.CH020","url":null,"abstract":"Organizational change is to transfer the organization from its current position to the desired future state. This process involves the differentiation of the activities, processes, structure, and targets of the organization. It is significant for an organization to decide where it is supposed to be in the future and to comprehend how to get to that new status-quo. Increasing globalization, fast technological changes, necessity of a well-trained labor force, changing social and demographic structures have intensified the competition and organizational change has become inevitable. The elements of an effective change process are openness to change, willingness of the personnel, flexibility, adjustment capacity of the business, optimism, and effective planning of change. The change process affects the organizations at structural, managerial, and individual basis as a result of the success of the change process.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133337530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Strategic and Business-IT Alignment Under Digital Transformation 数字化转型下的战略和业务- it对齐
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-7262-6.CH006
Nabyla Daidj
{"title":"Strategic and Business-IT Alignment Under Digital Transformation","authors":"Nabyla Daidj","doi":"10.4018/978-1-5225-7262-6.CH006","DOIUrl":"https://doi.org/10.4018/978-1-5225-7262-6.CH006","url":null,"abstract":"Digital transformation is at a very early stage. Digital transformation has several impacts on business, on organization and process and raises several questions. Over the years, the aims of strategic fit and IT-business alignment have remained constant but the environment in which companies operate has changed significantly becoming more dynamic, very competitive and global. This chapter attempts to analyse how the digital transformation could affect more specifically strategic and IT-business alignment.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"100 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131439926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Workplace Social Support and Attitude toward Enterprise Resource Planning System 职场社会支持与对企业资源规划系统的态度
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-7998-7297-9.ch070
Paul Chou
{"title":"Workplace Social Support and Attitude toward Enterprise Resource Planning System","authors":"Paul Chou","doi":"10.4018/978-1-7998-7297-9.ch070","DOIUrl":"https://doi.org/10.4018/978-1-7998-7297-9.ch070","url":null,"abstract":"To respond to competitive environment, many organizations have invested in enterprise resource planning system in order to improve workflow and increase the efficiency of shared services for the last two decades. Nevertheless, most organizations often fail to utilize and explore the new information system's functionalities to achieve their expected objectives as promised. This brutal fact reveals implicitly that there is an urgent need to improve the knowledge of understanding why and how employees accept and use new information systems. Particularly, in many cases, the reasons for the new information system's failure are neglecting social factors and a lack of change management. In view of such, the main aim of this study is to investigate the relationship between workplace social support and employee's attitude toward enterprise resource planning system from the perspective of organizational change. Results from a sample of 334 respondents in Taiwan revealed that workplace social support not only influences employee's attitude towards enterprise resource planning system directly, but also exerts its influences indirectly via affective commitment to organization and affective commitment to change.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131530562","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Virtual Leadership 虚拟的领导
Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work Pub Date : 1900-01-01 DOI: 10.4018/978-1-5225-6367-9.CH020
C. Graham, Harold Daniel, B. Doore
{"title":"Virtual Leadership","authors":"C. Graham, Harold Daniel, B. Doore","doi":"10.4018/978-1-5225-6367-9.CH020","DOIUrl":"https://doi.org/10.4018/978-1-5225-6367-9.CH020","url":null,"abstract":"This chapter is an updated review of the results of a study completed in 2015 on leadership's impact on virtual team effectiveness and the quality of the completed virtual team project. Findings in 2015 suggested that leadership style and virtual team effectiveness did predict project quality, and specific leadership styles had a negative relationship with virtual team effectiveness. After summarizing the results of the studies purpose, methodology, and findings, the chapter concludes with a literature review of virtual team's leadership research between 2015 and present. It provides a discussion on the relationship between the previous studies' findings and what has been found since with recommendations on future research on shared leadership and relationship building in virtual teams.","PeriodicalId":325408,"journal":{"name":"Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114118247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
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