JPBM Jurnal Pendidikan Bisnis dan Manajemen最新文献_第9页

Consequences Customer Satisfaction : Service Quality and Perceived Value in the Moments Of Truth 顾客满意:关键时刻的服务质量和感知价值

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-08-27 DOI: 10.31294/eco.v5i2.9519

J. Juliana, Theresia Jessica, M. Widodo, Jessalyn Tanubrata

{"title":"Consequences Customer Satisfaction : Service Quality and Perceived Value in the Moments Of Truth","authors":"J. Juliana, Theresia Jessica, M. Widodo, Jessalyn Tanubrata","doi":"10.31294/eco.v5i2.9519","DOIUrl":"https://doi.org/10.31294/eco.v5i2.9519","url":null,"abstract":"This study aims to explain the influence of service quality and perceived value on customer satisfaction at Starbucks U S to understand first and second moments of truth . Consumers evaluate the quality when consumers buy an offer and when consuming it . This type of research is a quantitative study that uses the Hair theory, the sampling in this study uses a nonprobability sampling technique. The research population is 70 respondents who have been to Starbucks US as a sample of the author's study. The analysis tool uses SPSS ver 25 with a significance level of 0.05. Measurement variables, the measurement scale used in this study is the Likert scale. The results of this study can prove the hypothesis proposed by the author because it is proven that good service quality can influence customer satisfaction, and perceived value influences customer satisfaction because customers offered a good value compared to the price . So that the results of this study, it can be concluded that service quality and perceived value have a significant effect on customer satisfaction at Starbucks US. Keywords: Service Quality, Perceived Value, Customer Satisfaction","PeriodicalId":32329,"journal":{"name":"JPBM Jurnal Pendidikan Bisnis dan Manajemen","volume":"65 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76156779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Belanja Pemerintah dan Peningkatan Sumber Daya Manusia di Indonesia 印尼政府支出和人力资源增长

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-08-27 DOI: 10.31294/ECO.V5I2.10168

A. Wardhana, Bayu Kharisma, Dita Selyna Sulandari

{"title":"Belanja Pemerintah dan Peningkatan Sumber Daya Manusia di Indonesia","authors":"A. Wardhana, Bayu Kharisma, Dita Selyna Sulandari","doi":"10.31294/ECO.V5I2.10168","DOIUrl":"https://doi.org/10.31294/ECO.V5I2.10168","url":null,"abstract":"This study aims to analyze the effect of government spending on increasing the human development index (HDI) in Indonesia. The research method used in this study is the Fixed Effect Model and the Random Effect Model with 33 provinces in Indonesia. The results showed that government spending on the functions of the economy, health, education, and infrastructure had a statistical and significant effect on the human development index. In addition, the results of each component of the human development index (life expectancy, average length of schooling, and income per capita) have a significant effect. Expenditures on education, health, economy and infrastructure need to be considered by the government by increasing capital expenditures for the purposes of human resource capacity. In addition, investment in human capital in the form of research and development is devoted to the dropout community. Meanwhile, anti-corruption enforcement in the public sector must be increased so that the budget used for human resource development can run effectively and efficiently, especially human capital development. The contribution of this research is that it has never been carried out in an inter-provincial scope in Indonesia. Keywords : government expenditure, HDI, panel data","PeriodicalId":32329,"journal":{"name":"JPBM Jurnal Pendidikan Bisnis dan Manajemen","volume":"25 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86888260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Peranan Sumber Daya Manusia dan Presentasi (Presenter) Dalam Memasarkan Produk Pendidikan di Lembaga Pendidikan dan Pengembangan Profesi Nusantara 人力资源和演讲者在教育机构销售教育产品和职业发展方面的作用

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-08-27 DOI: 10.31294/eco.v5i2.10285

D. Purnomo, Nurlis Effendi

引用次数: 0

Strategi Pemasaran Pada Rumah Susun BP Batam

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-08-27 DOI: 10.31294/ECO.V5I2.10186

Zahra Aqilla Putri Chandra, Maya Ariyanti

{"title":"Strategi Pemasaran Pada Rumah Susun BP Batam","authors":"Zahra Aqilla Putri Chandra, Maya Ariyanti","doi":"10.31294/ECO.V5I2.10186","DOIUrl":"https://doi.org/10.31294/ECO.V5I2.10186","url":null,"abstract":"One of the government agencies that builds and manages flats is BP Batam. BP Batam has flats located in 5 industrial areas in Batam, namely Batu Ampar, Sekupang, Muka Kuning, Tanjung Uncang and Kabil. However, there are still many people who are not interested in living in BP Batam flats. Although the facilities provided are quite complete. The purpose of this study is to provide a marketing strategy for BP Batam in marketing their flats. The method used in this research is descriptive qualitative by using the Forum Group Discussion (FGD) in collecting data. The results of this study indicate that the IFAS Matrix is 2.48 and the EFAS Matrix is 2.76, so that the IE Matrix is in cell 5. Then the marketing strategy should be the SO (Strength-Opportunity) Strategy. The SO (Strength-Opportunity) strategy was chosen because the strength value (1.825) in the IFAS Matrix is greater than the weakness value (0.6625). In addition, the opportunity value (1.717948718) on the EFAS Matrix is also greater than the threat value (1.051282051). The SO (Strength-Opportunity) strategy consists of (1) increasing the offer of temporary housing contracts to industrial workers outside Batam, (2) construct development with evenly distributed facilities/infrastructure, and (3) construct developments that are located spread across Batam . Keywords : External Condition Factors, IE Matrix, Internal Condition Factors, Proposed Marketing Strategy, and TOWS Matrix","PeriodicalId":32329,"journal":{"name":"JPBM Jurnal Pendidikan Bisnis dan Manajemen","volume":"7 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74136523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Inflasi, Indeks Pembangunan Manusia, Dan Upah Minimum Provinsi Terhadap Pengangguran Di Indonesia 通货膨胀、人口发展指数和印尼失业最低工资的影响

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-08-27 DOI: 10.31294/ECO.V5I2.10070

Soeharjoto Soekapdjo, Mitha Rachma Oktavia

{"title":"Pengaruh Inflasi, Indeks Pembangunan Manusia, Dan Upah Minimum Provinsi Terhadap Pengangguran Di Indonesia","authors":"Soeharjoto Soekapdjo, Mitha Rachma Oktavia","doi":"10.31294/ECO.V5I2.10070","DOIUrl":"https://doi.org/10.31294/ECO.V5I2.10070","url":null,"abstract":"Indonesia, which is part of Association of Southeast Asian Nations and Group of Twenty, participates in implementing sustainable economic development. There are still constraints in terms of macroeconomic development, such as employment which resulting in unemployment. This condition will affect the society and disrupt social and political stability. So it is necessary to conduct research related to unemployment. Purpose of this study is to analyze inflation effect, human development index, provincial minimum wage on unemployment in Indonesia. Used panel data regression method, with data from 33 provinces in Indonesia from 2015-2018. Unemployment is dependent variable with inflation, the human development index, and the provincial minimum wage as an independent variables. Accordance with the fixed effect model, results shown that inflation and human development index have a negative and significant effect on the unemployment in Indonesia, while the provincial minimum wage is not significant to the unemployment in Indonesia. To reducing unemployment, government can increasing their regions potentials, good regulations, and also society creativity and education. Keywords: Human Development Index, Inflation, Provincial Minimum Wage, Unemployment","PeriodicalId":32329,"journal":{"name":"JPBM Jurnal Pendidikan Bisnis dan Manajemen","volume":"64 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83402277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Inovasi dan Daya Kompetitif Para Wirausahawan UMKM: Dampak dari Globalisasi Teknologi Informasi 信息技术全球化的影响

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-08-27 DOI: 10.31294/eco.v5i2.10582

R. Ratiyah, Hartanti Hartanti, E. Setyaningsih

引用次数: 5

Penerapan Aplikasi Database pada Kegiatan Manajemen Sekolah 学校管理活动的应用数据库

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-07-16 DOI: 10.21831/jump.v1i2.42352

Widia Murni Wijaya, Z. Subekti

引用次数: 2

Evaluasi Kualitatif Program Pendidikan dan Pelatihan Calon Kepala Sekolah Model In-On-In 定性教育计划和未来的校长培训课程in - in - in模型

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-07-16 DOI: 10.21831/jump.v1i2.42435

D. Andriani, Dinar Tri Juliyanti, Suyud Suyud, Mustiningsih Mustiningsih, A. Arifin

{"title":"Evaluasi Kualitatif Program Pendidikan dan Pelatihan Calon Kepala Sekolah Model In-On-In","authors":"D. Andriani, Dinar Tri Juliyanti, Suyud Suyud, Mustiningsih Mustiningsih, A. Arifin","doi":"10.21831/jump.v1i2.42435","DOIUrl":"https://doi.org/10.21831/jump.v1i2.42435","url":null,"abstract":"Penelitian ini bertujuan untuk mengevaluasi program penyiapan calon kepala sekolah dengan model in-on-in. Fokus penelitiannya yaitu pada pelaksanaan pendidikan dan pelatihan (diklat) yang terdiri dari tahap in-service learning 1 (ISL1), on the job learning (OJL), dan in-service learning 2 (ISL2). Penelitian menggunakan pendekatan kualitatif. Pengumpulan data dilakukan dengan wawancara semi terstruktur kepada lulusan program dan studi dokumentasi. Data yang terkumpul kemudian dianalisis secara kualitatif. Kriteria dependabilitas, kredibilitas, transferabilitas, dan komfirmabilitas diterapkan untuk menjamin kualitas data. Hasil penelitian menunjukkan bahwa pengembangan program pendidikan dan pelatihan (diklat) calon kepala sekolah (CKS) di Indonesia secara umum senada dengan trend pengembangan program penyiapan CKS di berbagai negara. Kurikulumnya komperhensif dan koheren yang mengkaitkan antara pengetahuan teoritis yang diberikan melalui pembelajaran di kelas dengan pengetahuan dan keterampilan praktis melalui magang di sekolah pada tahap OJL. Diklat juga telah menerapkan pendekatan pembelajaran orang dewasa dan mengevaluasi tingkat penguasaan kompetensi peserta diklat. Model diklat ini dirasakan lulusan telah mendukung penguasaan kompetensi kepala sekolah yang mereka butuhkan saat menjabat. Namun demikian, hasil evaluasi menunjukkan bahwa masih terdapat beberapa aspek dari komponen pelaksanaan diklat yang perlu ditingkatkan. Aspek tersebut yaitu: relevansi kurikulum dengan tugas pekerjaan dan tanggung jawab kepala sekolah saat ini, kualitas mentor dan pementorannya saat peserta melaksanakan magang di sekolah.","PeriodicalId":32329,"journal":{"name":"JPBM Jurnal Pendidikan Bisnis dan Manajemen","volume":"67 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72483476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Pengaruh Kepemimpinan Kepala Sekolah, Supervisi Pendidikan dan Budaya Sekolah Terhadap Kinerja Guru Sekolah Dasar Negeri 校长领导、学校教育和文化监督对小学教师表现的影响

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-07-16 DOI: 10.21831/jump.v1i2.42433

Cepi Safruddin Abd. Jabar, Tri Joko Susilo

引用次数: 2

Program Pengembangan Layanan Perpustakaan di Sekolah Menengah Atas: Studi Kasus di SMAN 2 Bantul 高中图书馆服务发展计划:SMAN 2班的案例研究

JPBM Jurnal Pendidikan Bisnis dan Manajemen Pub Date : 2021-07-16 DOI: 10.21831/jump.v1i2.42350

Meilina Bustari

{"title":"Program Pengembangan Layanan Perpustakaan di Sekolah Menengah Atas: Studi Kasus di SMAN 2 Bantul","authors":"Meilina Bustari","doi":"10.21831/jump.v1i2.42350","DOIUrl":"https://doi.org/10.21831/jump.v1i2.42350","url":null,"abstract":"Penelitian ini bertujuan untuk mendeskripsikan program pengembangan layanan perpustakaan sekolah di Sekolah Menengah Atas Negeri 2 Bantul. Metode pada penelitian ini menggunakan metode kualitatif. Sumber data dalam penelitian ini adalah kepala perpustakaan, tenaga pengelola perpustakaan sekolah, dan relawan pustakawan muda. Metode pengumpulan data menggunakan teknik wawancara, observasi, dan dokumentasi. Uji validitas data menggunakan triangulasi sumber dan metode. Teknik yang digunakan untuk menganalisis data adalah analisis data Miles dan Huberman. Hasil penelitian ini menunjukkan bahwa: (1) bentuk program pengembangan layanan perpustakaan di Sekolah Menengah Atas Negeri 2 Bantul meliputi kegiatan layanan untuk difabel, narapidana, dan kegiatan di panti jompo; (2) proses pelaksanaan kegiatan layanan perpustakaan terdiri atas: (a) layanan untuk difabel dengan mengundang siswa difabel dari luar sekolah untuk mengikuti kegiatan story telling; (b) layanan bagi narapidana dilakukan dengan mengganti koleksi setiap dua bulan sekali; dan (c) layanan di panti jompo dilakukan dengan mengganti koleksi dalam jangka waktu dua bulan sekali dan memberi pendampingan bagi manula dalam memanfaatkan koleksi.","PeriodicalId":32329,"journal":{"name":"JPBM Jurnal Pendidikan Bisnis dan Manajemen","volume":"8 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87910365","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0