JURNAL MEKAR最新文献

PENGARUH PEMASARAN WORD OF MOUTH DAN BRAND TRUST TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN DI COFFEE SHOP SIMALIS 口碑营销和品牌信任对西玛莉斯咖啡店消费者购买决策的影响

JURNAL MEKAR Pub Date : 2024-04-02 DOI: 10.59193/jmr.v2i2.241

Fiyar Nur Hafizhah Kusumaningtyas, Eryd Saputra

引用次数: 0

STRATEGI PENINGKATAN SANITASI ROOM ATTENDANT UNTUK MENCIPTAKAN CITRA POSITIF PADA SAHID BATAM CENTER HOTEL & CONVENTION 改善 Sahid batam 中心酒店和会议中心客房服务员卫生条件以树立良好形象的策略

JURNAL MEKAR Pub Date : 2024-04-02 DOI: 10.59193/jmr.v2i2.244

Nurul Fakhri, P. Manajemen, Divisi Kamar, Politeknik Pariwisata, Batam

{"title":"STRATEGI PENINGKATAN SANITASI ROOM ATTENDANT UNTUK MENCIPTAKAN CITRA POSITIF PADA SAHID BATAM CENTER HOTEL & CONVENTION","authors":"Nurul Fakhri, P. Manajemen, Divisi Kamar, Politeknik Pariwisata, Batam","doi":"10.59193/jmr.v2i2.244","DOIUrl":"https://doi.org/10.59193/jmr.v2i2.244","url":null,"abstract":"Sanitation, which encompasses the maintenance of both personal and environmental cleanliness, serves as a pivotal measure in preventing the spread of diseases, particularly in communal settings such as the Sahid Batam Center Hotel & Convention. Within the context of this establishment, the focus of this study lies in investigating the sanitation management strategies employed by room attendants to bolster the hotel's favorable perception. Employing qualitative methodologies, the research involved in-depth interviews with key personnel from the housekeeping department, including the executive housekeeper, housekeeping supervisor, and room attendant, alongside soliciting feedback from a guest. The findings underscore the meticulous adherence to sanitation protocols and cleanliness standards as outlined in the Standard Operating Procedures (SOP). It becomes apparent that such stringent adherence not only mitigates the occurrence of undesirable incidents but also fosters an environment conducive to promoting positive perceptions of the Sahid Batam Center Hotel & Convention. Notably, guests' responses affirm the efficacy of these efforts, citing the establishment's commendable hygiene standards and the exemplary warmth exhibited by its staff towards patrons. This confluence of factors underscores the hotel's commitment to not only maintaining optimal cleanliness but also cultivating a hospitable ambiance that enhances its overall image.","PeriodicalId":322418,"journal":{"name":"JURNAL MEKAR","volume":"60 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140752783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

PENGARUH HYGIENE DAN KUALITAS PACKAGING TERHADAP KEPUASAN KONSUMEN DI SOP AYAM KLATEN TIBAN CENTER 卫生和包装质量对 Klaten Tiban 鸡汤中心顾客满意度的影响

JURNAL MEKAR Pub Date : 2024-04-01 DOI: 10.59193/jmr.v2i2.242

N. Handayani, Eryd Saputra

{"title":"PENGARUH HYGIENE DAN KUALITAS PACKAGING TERHADAP KEPUASAN KONSUMEN DI SOP AYAM KLATEN TIBAN CENTER","authors":"N. Handayani, Eryd Saputra","doi":"10.59193/jmr.v2i2.242","DOIUrl":"https://doi.org/10.59193/jmr.v2i2.242","url":null,"abstract":"At first this klaten soup had many customers, but in the following years many home-based businesses also sold chicken soup. Currently, the Klaten soup tends to be quiet. The aims of this study were (1) to determine the effect of hygiene on consumer satisfaction, (2) to determine the effect of packaging quality on consumer satisfaction, (3) to determine the effect of hygiene and packaging quality on consumer satisfaction at the Sop Klaten Tiban Center. This research is a quantitative research with a survey method. This study uses data taken from a sample of customers who answer the questionnaire. Methods of data analysis using Multiple Linear Regression Analysis. The results of this study show that: (1) hygiene affects consumer satisfaction at Sop Klaten Tiban Center (2) Packaging quality does not affect consumer satisfaction at Sop Klaten Tiban Center (3) hygiene and packaging quality affect consumer satisfaction at Sop Klaten Tiban Center. Hygiene is very important for consumer satisfaction so that it can be further improved regarding the cleanliness of the restaurant environment, and packaging also needs to be improved so that it provides more customer satisfaction, but there is no such influence so that sellers can improve in other ways, for example the taste of food.","PeriodicalId":322418,"journal":{"name":"JURNAL MEKAR","volume":"887 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140787224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

UPAYA MENINGKATKAN MOTIVASI KERJA PADA KARYAWAN HOUSEKEEPING DEPARTMENT DI ASTON BATAM HOTEL & RESIDENCE 努力提高巴淡岛阿斯顿酒店公寓客房部员工的工作积极性

JURNAL MEKAR Pub Date : 2024-04-01 DOI: 10.59193/jmr.v2i2.240

Josua Reza, Fernando Togatorop, Wayan Thariqy, Kawakibi Pristiwasa, Zahara Fatimah

{"title":"UPAYA MENINGKATKAN MOTIVASI KERJA PADA KARYAWAN HOUSEKEEPING DEPARTMENT DI ASTON BATAM HOTEL & RESIDENCE","authors":"Josua Reza, Fernando Togatorop, Wayan Thariqy, Kawakibi Pristiwasa, Zahara Fatimah","doi":"10.59193/jmr.v2i2.240","DOIUrl":"https://doi.org/10.59193/jmr.v2i2.240","url":null,"abstract":"This research will discuss efforts that can be taken by the management of Aston Batam Hotel & Residence to increase the work motivation of housekeeping staff in terms of quality and results. This research will involve identifying factors that influence housekeeping staff motivation, as well as developing strategies and policies that can increase their motivation. By understanding the dynamics of housekeeping motivation and work at Aston Batam Hotel & Residence, this research is expected to provide valuable insights for hotel management and the hospitality industry in general in their efforts to achieve higher service quality and maintain competitiveness in an increasingly competitive market. The research method used for this research is qualitative data and is described narratively. In this research, data collection techniques were used in the form of interviews, documentation, observation and triangulation. From the results of research at Aston Hotel & Residence, the author can draw the conclusion that the work motivation given to Room Attendant employees at Aston Hotel & Residence cannot be said to be optimal. Because there are still several things that must be considered, such as working environment conditions, effective communication, and physical working conditions","PeriodicalId":322418,"journal":{"name":"JURNAL MEKAR","volume":"196 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140760110","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

ANALISIS KETERAMPILAN PRIBADI ROOM ATTENDANT UNTUK MENINGKATKAN KEPUASAN PENGUNJUNG THE GOLDEN BAY HOTEL BATAM 分析客座客座的个人技能，以增加巴淡湾酒店游客的满意度

JURNAL MEKAR Pub Date : 2023-06-04 DOI: 10.59193/jmr.v2i1.159

Ridho As Shiddiqi, Supardi, Arina Luthfini Lubis

{"title":"ANALISIS KETERAMPILAN PRIBADI ROOM ATTENDANT UNTUK MENINGKATKAN KEPUASAN PENGUNJUNG THE GOLDEN BAY HOTEL BATAM","authors":"Ridho As Shiddiqi, Supardi, Arina Luthfini Lubis","doi":"10.59193/jmr.v2i1.159","DOIUrl":"https://doi.org/10.59193/jmr.v2i1.159","url":null,"abstract":"The Golden Bay Hotel Batam is a four-star quality hotel, with world standards, located on Bengkong Laut Gold City in Batam. The hotel provides well-designed and comfortable rooms with wooden floors and city views, as well as a variety of additional facilities and activities to make visitors' stay more enjoyable. The cleaners are always impressed with the cleanliness of The Golden Bay Batam Hotel. This section is responsible for keeping the entire hotel environment clean, nice and tidy both inside and outside. Service presence, followed by friendliness and seamlessly provided facilities, drives a sense of satisfaction among guests, so that they come back for more. Soft skills, play an important role in the workplace as they are internal qualities that people have. Several concerns have been raised by visitors in tripadvisor comments, including displeasure with the performance of the room attendants. Some of the visitors' complaints on TripAdvisor are about unpleasant workers, sluggish service, and problems with accommodation. Based on the conclusions from the data obtained from interviews with three respondents about the soft skills of room attendants at The Golden Bay Hotel Batam, communication soft skills are the most important requirement. Meanwhile, compared to communication soft skills, emotional soft skills and critical thinking are the least needed. Because not all room attendants pay attention to visitors while carrying out their duties, guests complain. Room attendants should pay more attention to how important client preferences are at The Golden Bay Hotel Batam to increase visitor satisfaction. Room staff must also be aware of work support equipment that is no longer suitable for its purpose and must be updated so that it does not damage itself. To communicate with foreign tourists, flight attendants must master many languages. Communication indicators have developed into soft skills that play an important role in increasing visitor satisfaction.","PeriodicalId":322418,"journal":{"name":"JURNAL MEKAR","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123780115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

PENGARUH TANGIBLE TERHADAP LOYALITAS PELANGGAN DI AULINA LAUNDRY BATAM TANGIBLE对AULINA洗衣店顾客忠诚的影响

JURNAL MEKAR Pub Date : 2023-06-04 DOI: 10.59193/jmr.v2i1.151

Wan Abdurrahman, Andri Wibowo

引用次数: 0

KOMPARASI EFEKTIFITAS STRATEGI PEMASARAN DESA WISATA KAMPUNG TERIH BATAM DAN DESA WISATA EKANG ANCULAI BINTAN 对比红村旅游市场营销策略的有效性

JURNAL MEKAR Pub Date : 2023-06-04 DOI: 10.59193/jmr.v2i1.152

Asman Abnur, Armen Mustika, Eva Amalia

引用次数: 0

PENGARUH PELATIHAN KERJA TERHADAP PENINGKATAN KUALITAS KINERJA ROOM ATTENDANT DI HOTEL BEST WESTERN PREMIER PANBIL BATAM 职业培训对BEST WESTERN PREMIER PANBIL BATAM客观生室提高绩效的影响

JURNAL MEKAR Pub Date : 2023-06-04 DOI: 10.59193/jmr.v2i1.158

Syafira Tamara, Zahara Fatimah, Frangky Silitonga

{"title":"PENGARUH PELATIHAN KERJA TERHADAP PENINGKATAN KUALITAS KINERJA ROOM ATTENDANT DI HOTEL BEST WESTERN PREMIER PANBIL BATAM","authors":"Syafira Tamara, Zahara Fatimah, Frangky Silitonga","doi":"10.59193/jmr.v2i1.158","DOIUrl":"https://doi.org/10.59193/jmr.v2i1.158","url":null,"abstract":"This study aims to determine the effect of job training on the performance quality of room attendants at the Best Western Premier Panbil Hotel, Batam City. This type of research uses quantitative methods. The population and sample in this study were all Room Attendant Housekeeping employees. The sample collection technique used in this study uses a saturated sampling technique. The method used in testing the hypothesis includes using. Validity Test, Reliability Test, Normality Test, Linearity Test, T (Partial) Test, and using Simple Linear Regression Analysis. The data obtained is data that is the result of the respondent's answers to the questionnaires distributed. The results of this study indicate that there is a significant influence between job training on improving the quality of room attendant performance. The results of R square found that job training variables affect the performance of room attendant employees by 72.8%, and the remaining 28.2% is influenced by other factors outside the observed variables. Suggestions for the Best Western Premier Panbil Hotel, this final project research can be used as a reference or reference material by the hotel where the author's research pays more attention to the needs and performance of room attendants","PeriodicalId":322418,"journal":{"name":"JURNAL MEKAR","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128199575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

KINERJA KARYAWAN DEPARTEMEN HOUSEKEEPING DI SWISS-BELHOTEL HARBOR BAY BATAM HASIL PELATIHAN KERJA 巴淡湾湾的瑞士-贝尔酒店(swisss - belhotel HARBOR BAY BATAM)的客房服务部门表现，这是他们培训工作的结果

JURNAL MEKAR Pub Date : 2023-06-04 DOI: 10.59193/jmr.v2i1.153

Febri Ana Parhusip, Arina Luthfini Lubis, A. Wibowo

{"title":"KINERJA KARYAWAN DEPARTEMEN HOUSEKEEPING DI SWISS-BELHOTEL HARBOR BAY BATAM HASIL PELATIHAN KERJA","authors":"Febri Ana Parhusip, Arina Luthfini Lubis, A. Wibowo","doi":"10.59193/jmr.v2i1.153","DOIUrl":"https://doi.org/10.59193/jmr.v2i1.153","url":null,"abstract":"Tourism is the 3rd largest foreign exchange earner in Indonesia. Tourism in Batam City is well known at the international and national levels. Batam City itself has an increase in tourist rates of 44.35 in 2020 and 49.15 in 2021 according to (BPS, 2021). This is also very influential on the hospitality industry in Indonesia, the opportunity to build a business, especially in the hospitality industry, will greatly assist tourism travel activities in Indonesia. Housekeeping or hotel housekeeping is one of the departments that has a very important role in providing services to guests, especially in providing cleaning services, tidiness and completeness of items in guest rooms (Polii and Towoliu, 2018). In general, there is a decrease in performance which is suspected to be due to the inconsistent work training conducted at Swiss-belhotel Harbor Bay Batam and the decrease in employee motivation is influenced by several factors ranging from the level of work difficulty, skill objects, promotion opportunities, employee salaries and also appreciation of employee performance. impact on employee performance. The design of this research uses a quantitative research approach. In this study, the entire population of Swiss-belhotel Harbor Bay Batam housekeeping employees was used, totaling 18 employees. Data collection was carried out by distributing questionnaires and interviews to employees. Based on the results of data analysis, discussion, and data processing in this study, it can be concluded that the training carried out at Swiss-belhotel Harbourbay Batam has a positive and significant effect on the performance of housekeeping employees.","PeriodicalId":322418,"journal":{"name":"JURNAL MEKAR","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114767999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

PERANAN ROOM ATTENDANT DALAM UPAYA MENINGKATKAN PELAYANAN TERHADAP TAMU DI HOTEL GOLDEN VIEW 客房服务员在黄金观景酒店的服务中所起的作用

JURNAL MEKAR Pub Date : 2023-06-04 DOI: 10.59193/jmr.v2i1.150

Jefri, Supardi, Arina Luthfini Lubis

引用次数: 0