Kinerja Journal of Business and Economics最新文献

{"title":"Community-based Organizations and Issues in Community Development in an Era Constant Change","authors":"T. Thomas, B. Legesse, Cihat Gunden","doi":"10.15341/jbe(2155-7950)/07.10.2019/001","DOIUrl":"https://doi.org/10.15341/jbe(2155-7950)/07.10.2019/001","url":null,"abstract":"The failure of top-down categorical approaches for generating solutions to many local problems has led to the adoption of alternate approaches. Many scholars believe that a confluence of local and global forces have generated complex problems, which call for new approaches to problem solving. Previously, the top-down approach relied entirely on the knowledgeable elite. Communities were seen as passive study subjects and information flow was one way only- from knowledgeable elites to the less knowledgeable community agents or community-based organization acting on behalf of communities. The objectives of this study are to provide a review of governance as a means of organizing community action to address community problems in the Black Belt Region (BBR) of the Southeastern United States, and an assessment of community problems in the BBR from the perspectives of community-based organizations (CBOs). Data was collected from CBOs via a telephone survey in eleven Southeastern states and via listening sessions conducted with CBOs in 9 Southeastern states. The study provides valuable insight regarding the challenges faced by these organizations and strategies they employ in adapting to serve their communities.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"31 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79272688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Veracity Versus Illusion in the Contents of an Initial Course in Statistics","authors":"J. Abril, María de las Mercedes Abril","doi":"10.15341/jbe(2155-7950)/07.10.2019/002","DOIUrl":"https://doi.org/10.15341/jbe(2155-7950)/07.10.2019/002","url":null,"abstract":"Without Statistics it would be impossible to give a satisfactory explanation to a large number of human events, and without it, it would be absolutely impossible to foresee them in all their scope, to guide the criteria with which they are to be judged, to take in time the most conducive measures to avoid or accelerate them, to keep them unchanged or to modify them. It is our main goal to analyze some of the current contents of many initial courses of Statistics as they should be changed and be updated immediately. A very important point to take into account is that this type of course is usually in some cases the first and sometimes the only course of statistics that students see during their degree training. We have the responsibility to offer the best and most up to date material, thus fulfilling the premise that universities should always be at the forefront of knowledge.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"48 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89824417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Moderating Effects of Service Innovation on Relationship Quality","authors":"H. Yeh","doi":"10.15341/jbe(2155-7950)/07.10.2019/005","DOIUrl":"https://doi.org/10.15341/jbe(2155-7950)/07.10.2019/005","url":null,"abstract":"Nowadays, relationship marketing (RM) has become one of the most widely discussed marketing theories. In addition to achieving consensus, the most important result of RM is the retention of customers. However, it has not been theorized and discussed in terms of the effect of service innovation on the quality of relationships. This study empirically identifies the important service indications in marketing, i.e., customer value, satisfaction, trust, and loyalty and the developing path among these indicators. Additionally, thestudy also shows that good customer experience, quality of interaction, and innovative services can strengthen the path to developing customer loyalty.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"14 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85805562","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"User Experience Tracking and Driver Analysis to Increase the Net Promotes Score for an Internal Social Media Platform","authors":"T. Ruf","doi":"10.15341/jbe(2155-7950)/07.10.2019/003","DOIUrl":"https://doi.org/10.15341/jbe(2155-7950)/07.10.2019/003","url":null,"abstract":"An international company operates an internal social media platform for communication and collaboration between employees. Employee satisfaction for the internal social network is regularly determined by the Net Promoter Score (NPS). The determined NPS represents the central performance indicator for the platform, which is communicated to the management. The values determined for the NPS were not satisfactory in the past. From an economic point of view, high investments were made for the integration of the platform. In addition, six-figure costs are incurred annually for operation and software licenses. Therefore, the improvement of the NPS is in the focus of all participants. Through user experience tracking and derivation of driver factors it is possible to find out which factors have the most significant influence on employee satisfaction in order to identify appropriate measures to improve the NPS.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"129 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77892661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing Border Community Readiness for Health Management Prior to the Special Border Economic Zone in Thailand: A Case Study of Sadao District Songkhla Province, Thailand","authors":"S. Nima, V. Chongsuvivatwong, P. Sutheravut","doi":"10.15341/jbe(2155-7950)/07.10.2019/009","DOIUrl":"https://doi.org/10.15341/jbe(2155-7950)/07.10.2019/009","url":null,"abstract":"Community readiness (CR) refers to the degree to which a community is ready to take an action to address a health issue. Since 2015, the establishment of Special Economic Zones (SEZ) has already carried on in Thai-Malay border. The present study was conducted by using a 2-phased-mixed-methods, aiming to assess the level of CR and preparation and to develop community health management model prior to SEZ in Sadao district, Songkhla province. Data were collected by questionnaires in 450 local people by simple random sampling. An in-depth interview followed by a focus groups discussion was then performed in purposive selected 150 participants, during December 2017-April 2018. The data was finally analyzed by descriptive statistics and content analysis. Overall community readiness scores ranged from 5.85 to 7.01 on a 10-point scale. The mean readiness score, 6.28 (SD = 0.44) corresponds with an initiation level of readiness which referred to an action plan is established, and early steps are being taken by leadership to address the issue. Main features of the health management model for SEZ was established by community stakeholders as following: (1) community participation (2) network strengthening (3) knowledge and management (4) communication and (5) healthy public policy approach. These findings indicated that they display a slightly high of CR level. In the next step, targeted capacity building activities will be promoted to archive the health model to SEZ for sustainability.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"85 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75197193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainability in Business: A Millennials’ Perspective","authors":"Andrea Valente, David Atkinson","doi":"10.17265/1548-6583/2019.06.002","DOIUrl":"https://doi.org/10.17265/1548-6583/2019.06.002","url":null,"abstract":"The detrimental effect mankind has on the planet continues, with its ability to produce far more than can be consumed is resulting in unmanageable effects to the earth (Senge, 1990). Achieving a performance advantage while not causing destructive effects is the new challenge. Consequently, considering the UN's sustainable development goals (SDGs), this study investigated how environmental, social and governance factors (ESG) could contribute to a better financial performance for multinational companies. Due to the ecological, economic, and social consequences of business (Mebratu, 1998) it has never been more important for society to lean towards sustainable practices (Brune, 2016). As new challenges emerge, new concepts of how to deal with them evolve, including the concept of “sustainable development” as a foundation to management thinking and descision making. Private businesses are a key component in acheiveing the UN's desired sustainable view, as they can help to fill the $3tn annual investment gap expected to be needed across the next 15 years (Earley, 2016). As a generation, millennials have a critical role to play in achieving a sustainable furture. Millennials are the next group of business thinkers and decisions makers. Based on research conducted by this study, eight out of ten London based millennials acknowledged the private sector has a critical role in helping to achieve a sustainable future for all. However, fewer than three in ten millennials actually believe that private businesses will take action, instead continuing to place their short-term profitability mindset ahead of sustainability (Tuffrey, 2016). With a world population of 50% under the age of 30 (WEF, 2017), and with millennials continuing to become more conscious of trends which affect the planet and their future, the expectation of businesses to act sustainably seems to be rising. This study confirmed a multitude of ways to increase business performance sustainably, such as driving sales by targeting consumers’ increasing willingness to pay a premium for sustainable goods. A questionnaire supported this approach by confirming that 9 out of 10 millennial Londoners acknowledged that action on climate-change should be the responsibility of both individuals and private businesses. However, a smaller amount, only 4 out of 10 millennials surveyed, were willing to contribute by shifting their purchasing-behaviour, to more sustainable products, if prices were higher. Further to this, if a product was found to be unethical, the data collected showed 75% of millennials would take action by looking for a competitor or leaning towards an alternative (30% of those surveyed). Consequently the results suggest millennials expect the private sector to step up and deliver sustainable products at competitive prices in order to truely help.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"59 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89121846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Study of Strategy for the Development of Ying Charoen Market to Become Environment-Friendly Market","authors":"Narumol Tumwattana, Supoj Sang-Ngern, Phanupong Samart, Kannaphat Nithiwaraphakun","doi":"10.17265/2328-2185/2019.06.007","DOIUrl":"https://doi.org/10.17265/2328-2185/2019.06.007","url":null,"abstract":"The results of using microorganism to clean appliances and buildings show that it was a highly efficient method. The researcher found that microorganism was more human and animal friendly than chemicals, and was good for environment as well. Ying Charoen Market was constructed in the year 1955, so it has existed for more than 63 years. The market has all kinds of food and has been a food center for people living in Northern Bangkok for a long time. Thus, it is not surprising that the market is also the center of people, garbage, and pollution, which produce negative effects on the environment. The research population consists of stakeholders (owner, managers, employees, suppliers, vendors and consumers) in Ying Charoen market. In details, there are 1,512 vendors in the market, which can be classified into 15 groups according to the main types of products. This study used mixed methods of methodology, in particular, exploratory sequential method. It was a qualitative research and an action participatory research. The objectives were to study the current condition, context, factors, and problems of Ying Charoen Market that are related with the environment, and to establish strategies for developing Ying Charoen Market to become environment-friendly. The data were analyzed by content analysis. The results expected from this research is to have a guidance for producing the strategy of environment management, which will lead to the participation of related people, lower cost in the long term, and good health for employees, vendors and consumers in the market, as well as positive effects on the environment in general. In addition, the research is piloting the service of how to operate business in environment-friendly way. It is also a model for other markets or enterprises all over the country, presenting them how to manage their business to become sustainable and environment-friendly.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"5 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77566585","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Microfinance for the Poor in Viet Nam","authors":"H. Nguyen","doi":"10.15341/jbe(2155-7950)/06.10.2019/006","DOIUrl":"https://doi.org/10.15341/jbe(2155-7950)/06.10.2019/006","url":null,"abstract":"Most of the research on hunger elimination and poverty reduction in the global scope as well as in Vietnam shows that microfinance is an effective tool which has been successfully applied in many countries for the purpose of fighting against poverty and hunger. In general, the performance of hunger elimination and poverty reduction in Vietnam has gained impressive achievements in accordance with proposed Millennium Development Goals. However, the efficiency of microfinance service for the poor is still inadequate. Together with success in the innovation of legal framework, microfinance market becomes busy but in a muddle, with the principles in which the market is still governed by subsidiary lending mechanism. In addition, Vietnam microfinance system is still at a start in comparison with the regional and international standard. The writer would like to share his opinions and propose some solutions and recommendations in order to support microfinance organizations to stably operate and to help the poor in Vietnam for a long time and in a sustainable manner.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"48 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91277407","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Territorial Ground of Educational Economy","authors":"A. Levintov","doi":"10.15341/jbe(2155-7950)/06.10.2019/007","DOIUrl":"https://doi.org/10.15341/jbe(2155-7950)/06.10.2019/007","url":null,"abstract":"Currently, there is a transition from the production economy to the intellectual, including the economy of education. In place of competition as the dominant relations of economic entities comes partnership and cooperation. Education is now viewed as an activity. The pursuit of learning is primarily the emergence of human's inner humanity, a person’s artificializing and in this sense, the whole education and the development are only applicable to that person. The resource of education is education itself. It is based on two austerities — diligence (industry) and discipline. There are several laws of activity arrangement. The territorial typology of universities includes city, local, regional, national and world universities.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"20 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86629681","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Automobile Insurance: Analysis of the Impact of a Premium Change on the Behavior of Insured at the Time of Subscription and Termination","authors":"Zakaria Rouaine, M. Jerry, Ahlam Qafas","doi":"10.15341/jbe(2155-7950)/06.10.2019/003","DOIUrl":"https://doi.org/10.15341/jbe(2155-7950)/06.10.2019/003","url":null,"abstract":"the subscription of an insurance contract allows an individual to take precautions against the repercussions of hazards and fortuitous events affecting their person or property. In return for this insurance policy, the insured pays a contribution at the beginning of the coverage period, while the insurer may have to provide a service if a certain type of damage occurs during the period in question. While the insurance market acts both on the insured by being able to induce him to terminate his insurance contract, in the case of excessive prices to those of other insurers, and on the insurer by forcing him to a certain extent to make his insurance premiums tolerable. It therefore appears that the insurance premium risk threatens the competitiveness of insurers on the insurance market and the termination of policyholders at the end of the contract term. By choosing to work on automobile insurance market, which is becoming increasingly competitive, as precise premium pricing is a major challenge for each insurer. The aim of this work is to study the sensitivity of insured persons to positives changes in automobile insurance premiums at the end of the contract.","PeriodicalId":31279,"journal":{"name":"Kinerja Journal of Business and Economics","volume":"4 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83388877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}