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Analisis Kualitas Layanan Pendidikan Terhadap Kepuasan Mahasiswa Difabel Studi Kasus di Universitas Brawijaya 教育服务质量分析了Brawijaya大学案例研究学生满意度
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-30 DOI: 10.21776/ub.jiap.2022.008.02.10
Ekky Retno Stefany, E. Setyowati, Wike Wike
{"title":"Analisis Kualitas Layanan Pendidikan Terhadap Kepuasan Mahasiswa Difabel Studi Kasus di Universitas Brawijaya","authors":"Ekky Retno Stefany, E. Setyowati, Wike Wike","doi":"10.21776/ub.jiap.2022.008.02.10","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.10","url":null,"abstract":"This study was aimed to investigate the satisfaction level of students with disabilities toward the educational services provided by Brawijaya University based on indicators of Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The popilation was students with disabilities at Brawijaya University, while the sample included 16 respondents determined by the Purposive sampling technique. The result demonstrated the average score of the tangibles (X1) variable, reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) were 4.40, 4.04, 4.11, 3.97, and 3.76, respectively. This showed that respondents gave a positive response (agree) to the indicators of the quality of education service. In addition, the score of the customer satisfaction index (CSI) obtained was 81.26%. Therefore, it is concluded that students with disabilities have so far been “satisfied” with the educational service provided by the university. However, university is expected to improve the quality of education service quality and students’ expectation.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43499428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Desentralisasi dan Kapasitas Pemerintah dalam Pembangunan Sumber Daya Manusia di Indonesia 印度尼西亚政府对人力资源建设的分散和能力
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-30 DOI: 10.21776/ub.jiap.2022.008.02.14
Mohamad Nurfajar Kapriaji, Siswidiyanto Siswidiyanto
{"title":"Desentralisasi dan Kapasitas Pemerintah dalam Pembangunan Sumber Daya Manusia di Indonesia","authors":"Mohamad Nurfajar Kapriaji, Siswidiyanto Siswidiyanto","doi":"10.21776/ub.jiap.2022.008.02.14","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.14","url":null,"abstract":"This paper examines relationship between decentralization and human resourcedevelopment through the intermediary of government capacity that determines thesuccess of development after decentralization. The results of the study show thatdecentralization has been implemented well but there are side effects in the form ofmoney politics and dynasties in political decentralization, the lack of regions thatachieve independence in fiscal decentralization, and the low quality of employeesdue to employee recruitment that is still not optimal in administrativedecentralization. The capacity of the national government is only the capacity ofdistributive and horizontal cooperation that can be categorized as good, the capacityof the local government is only the capacity of horizontal cooperation within onelocal government which is included in the good category. Of the 5 models produced,4 (four) models show the condition of government capacity in the form of outputsand outcomes that can improve human resource development, while the other 1(one) model shows the opposite condition.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46031561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Manajemen Sumberdaya dalam Strategi Pengelolaan Limbah Medis Rumah Sakit Islam Kota Malang di Masa Pandemi Covid-19 资源管理在科维-19大流行期间对马朗市伊斯兰医院的医疗废物管理战略
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-30 DOI: 10.21776/ub.jiap.2022.008.02.13
Bahagia Nastiti
{"title":"Manajemen Sumberdaya dalam Strategi Pengelolaan Limbah Medis Rumah Sakit Islam Kota Malang di Masa Pandemi Covid-19","authors":"Bahagia Nastiti","doi":"10.21776/ub.jiap.2022.008.02.13","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.13","url":null,"abstract":"Resource management in the management of medical waste is a cruicial issue in the midst of Covid-19 pandemic. This study aims to analyze the management of hazardous and toxic waste management resources at the Islamic Hospital (RSI) Malang City by adopting descriptive research through a qualitative approach. Findings of this study found a discrepancy between the Standard Operating Procedures (SOP) and the realization of activities in the field, especially when there was a surge in Covid-19 patients due to the rapid increase in waste generation. This leads the delays in transportation which results in the accumulation of waste. Delays in transporting waste has potential to cause environmental pollution. Hence, it is necesarry to conduct a review of SPO to deal with the threat of Covid-19 spike in the future.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46770614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Analisis Tata Kelola Penyelenggaraan Kelas Internasional terhadap Kepuasan Mahasiswa di Universitas Brawijaya 对布拉维贾雅大学学生满意度的国际管理分析
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-30 DOI: 10.21776/ub.jiap.2022.008.02.9
Sri Mulyani Sylviani
{"title":"Analisis Tata Kelola Penyelenggaraan Kelas Internasional terhadap Kepuasan Mahasiswa di Universitas Brawijaya","authors":"Sri Mulyani Sylviani","doi":"10.21776/ub.jiap.2022.008.02.9","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.9","url":null,"abstract":"The purpose of the study was to determine the level of satisfaction of international class students, the governance of the implementation of international classes at Brawijaya University. Method This research is quantitative using a survey approach with an associative approach. This study uses a population of all students in the International class of Universitas Brawijaya, which is 477 people from the class of 2017, 2018, 2019, 2020, and 2021. The sample was taken using the slovin formula, the sampling technique used stratified random sampling so that a sample of 218 was obtained. person. The instrument in the study was valid and reliable. The data analysis method used multiple linear regression analysis. The results of the study prove that transparency (X1), accountability (X2), responsibility (X3), independence (X4), fairness (X5), quality assurance and relevance (X6), effectiveness and efficiency (X7), non-profit (X8) significant effect on student satisfaction (Y). Research can be a reference for the management of Universitas Brawijaya in improving the quality of education services for international class students.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42866833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Akuntabilitas Pengelolaan Dana Desa dalam Akselerasi Pembangunan Desa di Desa Sukojati Kabupaten Banyuwangi 加快农村发展的责任制农村资金管理Sukojati Banyuwangi Capital
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-30 DOI: 10.21776/ub.jiap.2022.008.02.8
Eby Era Shevilla, Muhammad Shobaruddin, Hermawan Hermawan
{"title":"Akuntabilitas Pengelolaan Dana Desa dalam Akselerasi Pembangunan Desa di Desa Sukojati Kabupaten Banyuwangi","authors":"Eby Era Shevilla, Muhammad Shobaruddin, Hermawan Hermawan","doi":"10.21776/ub.jiap.2022.008.02.8","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.8","url":null,"abstract":"Banyuwangi has received a Village Fund budget from the Central Government which will be distributed to all villages. To manage the funds that have been received, the Banyuwangi Regency Government has made an innovation, namely the E-Village Budgeting application. In managing the budget, the Village Government must also use the principles of managing regional finances, one of which is Accountability. Accountability is meant to carry out accountability for budget management activities to the community and also related parties. This study aims to describe the accountability of village fund management in accelerating village development in Sukojati Village. This study uses a qualitative approach. The method of data collection is by observation, documentation, and interviews in Sukojati Village. The research location is in Sukojati Village. The Sukojati Village Government has carried out accountability in the form of financial reports. However, the accountability carried out is still not good or in general is still minimal. This is because the Sukojati Village Government applies Accountability only when there is a problem in budget management.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43926402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Evaluasi Program Pengembangan Kapasitas Aparatur Pemerintah Desa (Suatu Kajian Pelatihan Penyusunan RPJM Desa dan RKP Desa Kabupaten Bojonegoro pada Balai Besar Pemerintahan Desa di Malang) 农村政府设备能力发展计划评估（贫困农村政府总部的农村RPJM和Bojonegoro能力农村发展培训测试）
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-30 DOI: 10.21776/ub.jiap.2022.008.02.11
Yanuar Kartika Sari, Qomariyatus Sholihah, Ike Wanusmawatie
{"title":"Evaluasi Program Pengembangan Kapasitas Aparatur Pemerintah Desa (Suatu Kajian Pelatihan Penyusunan RPJM Desa dan RKP Desa Kabupaten Bojonegoro pada Balai Besar Pemerintahan Desa di Malang)","authors":"Yanuar Kartika Sari, Qomariyatus Sholihah, Ike Wanusmawatie","doi":"10.21776/ub.jiap.2022.008.02.11","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.11","url":null,"abstract":"This study aims to (a) describe and analyze the impact that occurred on the Village Government Apparatus \"Training for the Preparation of the RPJM Desa and RKP Desa Bojonegoro Local Government\" on their performance after attending the training at the Village Government Center in Malang (b) Describe and analyze the follow-up carried out Balai Besar Pemerintahan Desa di Malang in evaluating training programs to develop the capacity of the Village Government Apparatus. The results showed that the four stages for evaluating the Kirkpatrick model namely evaluating reactions, learning, behavior and results showed a significant impact on developing the capacity of village government officials in the training. After the evaluation is carried out, of course there are things that need to be improved so that follow-up steps are needed. The follow-up shows the involvement of structural, functional, and implementing officials at the Village Administration Center in Malang which contains several core things, such as facilities and infrastructure, modules, training methods, and trainers.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47185371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Evaluasi Kebijakan Pengelolaan Wilayah Pesisir Berbasis Pembangunan Berkelanjutan di Pantai Ngliyep Kabupaten Malang (Studi pada Dinas Pariwisata dan Kebudayaan Kabupaten Malang) 以可持续发展为基础的沿海地区管理政策评价(马朗地区旅游和文化研究)
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-30 DOI: 10.21776/ub.jiap.2022.008.02.7
Galuh Rimadevi, Lely Indah Mindarti, I. Hanafi
{"title":"Evaluasi Kebijakan Pengelolaan Wilayah Pesisir Berbasis Pembangunan Berkelanjutan di Pantai Ngliyep Kabupaten Malang (Studi pada Dinas Pariwisata dan Kebudayaan Kabupaten Malang)","authors":"Galuh Rimadevi, Lely Indah Mindarti, I. Hanafi","doi":"10.21776/ub.jiap.2022.008.02.7","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.7","url":null,"abstract":"This paper aims to determine the results of the policy evaluation of the coastal area management program based on sustainable development in Ngliyep Beach Kedungsalam Village Malang East Java Indonesia. This study used a case study design and it was conducted at the Department of Tourism and Culture of Malang Regency to find out the implementation of the program whether they were at the right target of the coastal communities in Ngliyep Beach. The results of this study indicate that related parties actively participate in developing coastal areas in Malang Regency. The Head of Ngliyep Beach Management keeps trying to maximize tourism promotion through various media. The Ngliyep Beach tourism can highly increase the economic activity of the people in this village including providing employment opportunities and preserving the culture and traditions of the local community.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46484420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengaruh Kualitas Layanan terhadap Kepuasan Mahasiswa dengan Pendekatan Higher Education Performance (HedPERF) di Jurusan Arsitektur Fakultas Teknik Universitas Brawijaya 服务质量对学生满意度的影响，在布拉维贾雅大学工程学院的高等教育表现
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-30 DOI: 10.21776/ub.jiap.2022.008.02.12
Eni Susilowati, Lely Indah Mindarti, Tjahjanulin Domai
{"title":"Pengaruh Kualitas Layanan terhadap Kepuasan Mahasiswa dengan Pendekatan Higher Education Performance (HedPERF) di Jurusan Arsitektur Fakultas Teknik Universitas Brawijaya","authors":"Eni Susilowati, Lely Indah Mindarti, Tjahjanulin Domai","doi":"10.21776/ub.jiap.2022.008.02.12","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.12","url":null,"abstract":"This purpose of this study was to determine the effect of service quality on student satisfaction in Department of Architecture, Faculty of Engineering, Brawijaya University Malang. The research used a Higher Education Performance (HedPERF) measurement scale. The dimensions of service quality used in this study are the theory of Abdullah (2006a & 2006b) which consists of Non-Academic, Academic, Reputation, Access and Program Issues. The research method used quantitative method with associative approaches. The research utilized questionnaire surveys with Probability Sampling techniques and Stratified Random Sampling collection techniques. Then the data obtained were tested using multiple linear regression analysis and IPA (Importance Performance Analysis). The results showed a significant effect simultaneously between Non Academic, Academic, Reputation, Access, and Program Issues variables on student satisfaction.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49080939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Collaborative Governance dalam Pengembangan Desa Wisata Gubugklakah Kabupaten Malang 联合政府在马郎区旅游村发展
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-28 DOI: 10.21776/ub.jiap.2022.008.02.5
Robeth Akbar, Bambang Supriyono, Tjahjanulin Domai
{"title":"Collaborative Governance dalam Pengembangan Desa Wisata Gubugklakah Kabupaten Malang","authors":"Robeth Akbar, Bambang Supriyono, Tjahjanulin Domai","doi":"10.21776/ub.jiap.2022.008.02.5","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.5","url":null,"abstract":"Collaborative Governance, collaboration is the answer to the complexity of the problems that need to be addressed by the government. The collaborative approach can also be applied in tourism development. One of them is the practice of collaboration in Gubugklakah Village. This collaboration was initiated by the people of Gubugklakah Village with the aim of adding economic values to the community. This research is a descriptive study with a qualitative approach, so that the types of data obtained are primary data from in-depth interviews and secondary data. Based on the research conducted, it was found that the collaboration process starts from face-to-face dialogue or intensive communication between actors. In addition, the starting conditions, institutional design, and facilitative leadership factors are supporting factors in collaboration in the development of the Gubugklakah Tourism Village.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45234920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Pengaruh Kepemimpinan Transformasional, Budaya Organisasi dan Kepuasan Kerja terhadap Kinerja Pegawai Kementerian Pemberdayaan Perempuan dan Perlindungan Anak RI 妇女权力和儿童保护部转型领导、组织文化和劳动满意度司司长
Jurnal Ilmiah Administrasi Publik Pub Date : 2022-08-28 DOI: 10.21776/ub.jiap.2022.008.02.6
Yudith Restia Friosa
{"title":"Pengaruh Kepemimpinan Transformasional, Budaya Organisasi dan Kepuasan Kerja terhadap Kinerja Pegawai Kementerian Pemberdayaan Perempuan dan Perlindungan Anak RI","authors":"Yudith Restia Friosa","doi":"10.21776/ub.jiap.2022.008.02.6","DOIUrl":"https://doi.org/10.21776/ub.jiap.2022.008.02.6","url":null,"abstract":"This riset were to determine effect of transformational leadership on organizational culture within the Ministry of Women Empowerment and Child Protection (Kemen PPPA), to determine the impact of leadership one job satisfied within Kemen PPPA, to determine the impact of transformational leadership on performances appprisal within Kemen PPPA, knowing the influence of organization culture on job satisfaction within Kemen PPPA, purposive the influence of organizational culture on performance within Kemen PPPA then knowing the impact of job satisfaction to performance within Kemen PPPA. The research is included the explanatory research, measurements in this study were carried out by testing primary data, data analysis in this research used SEM-PLS technique to analyzed latent variables, indicator variables, comparisons between dependent variables. The relationship between the variables of transformational leadership, organizational culture, job satisfaction and performance shows a positive and significant.","PeriodicalId":31010,"journal":{"name":"Jurnal Ilmiah Administrasi Publik","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49542047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
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