{"title":"Job Stress and Employees' Satisfaction in the Hospitality and Tourism Sector of North East India","authors":"Dr. Nirmal Chandra Roy","doi":"10.5614/ajht.2023.21.3.02","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.3.02","url":null,"abstract":"In the modern times, the demand for hotel and tourism services is increasing rapidly. As a result, hospitality employees face enormous professional pressure at work. This work pressure causes them stress at work. Since job satisfaction is a prerequisite for providing the highest quality services, it largely depends on the level of stress in the workplace. In this study, determinants of job stress have been identified first and then an attempt has been made to study the impact of job stress on employees’ satisfaction. The study has been conducted with the help of primary data collected from the sample respondents from the study region. The study applies factor analysis and multiple regression analysis. The study confirmed that Eustress has direct positive relations with the job satisfaction of employees. Since, the study reveals that Duration of Work (DW), Job Profile (JP), and Expectation of Management (EM) have positively influenced job satisfaction. HR Policy (HRP) and Work Pressure (WP) negatively affected job satisfaction and these aspects should be taken care of by the management.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"24 19","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139129899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Sustaining Tourism during War: A Case of Russia and Ukraine","authors":"Neelu Neelu, Mukesh Kumar","doi":"10.5614/ajht.2023.21.3.05","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.3.05","url":null,"abstract":"This study investigates the underlying motivation for visiting Russia and Ukraine based on which policymakers can frame policies and campaigns around tourism in these war-ravaged countries. Finding ways to promote and sustain tourism in such destinations can immensely contribute to the economy of these nations. The study was conducted by collecting both primary and secondary data. For secondary data, online news sources and Google Trends were employed; for primary data, responses were collected from 207 Indian subjects through an online questionnaire for eliciting responses from a diverse set of subjects a broader reach. The results indicated a clear impact on rising interest of tourists in these countries despite the popular assumption that war might deter tourists from entering such destinations. The subjects admitted that the war ignited their curiosity in Ukraine's people, culture and destinations. This research is the first of its kind, which explores the motivation of tourists to travel to Russia and Ukraine while they are still at war and the ways in which countries can sustain tourism during the period of war.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"102 48","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139134912","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Priyanka Sharma, P. S. Manhas, Ranjeet Singh, Faheem Ashraf
{"title":"Tourism for Peace and Community Engagement: A Soft Power Approach to Conflict Resolution","authors":"Priyanka Sharma, P. S. Manhas, Ranjeet Singh, Faheem Ashraf","doi":"10.5614/ajht.2023.21.3.03","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.3.03","url":null,"abstract":"The study analyses the soft power approach to conflict resolution using tourism and community involvement initiatives. This study investigates the impact of Peace through Tourism (PTT) and Community participation (CP) on Conflict resolution (CR) in Border destinations of Jammu and Kashmir (UT) in order to explore the possibilities of promoting just, peaceful, and inclusive societies, as articulated by Sustainable Development Goal 16 (SDG 16). Using community involvement and tourism as a means to greatly minimise conflict of all kinds as the main objective, about 340 residents of border towns were polled with questionnaires. Exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and structural equation modelling (SEM) were employed to test and validate the study's assumptions about the relationships between variables. Current research findings suggest that peace through tourism plays a key role in resolving conflict at destinations and may play a supportive role in building peace on a global and local scale. The results also showed that community participation in tourism development has a big effect on resolving conflicts and that community participation lets locals enjoy the benefits of tourism activities and gives them the power to improve their skills through small business ventures. The paper gives suggestions for how different groups can help build peace through cooperative tourism projects and community interaction based on tourism.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"66 25","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139130893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anuja Lokeshwara, Gayan Chathuranga Bandara, C. Kuruppu
{"title":"Tantalizing Flavors of Sri Lanka: Unraveling Tourist Perceptions of Sri Lankan Food Culture","authors":"Anuja Lokeshwara, Gayan Chathuranga Bandara, C. Kuruppu","doi":"10.5614/ajht.2023.21.3.04","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.3.04","url":null,"abstract":"This research paper explores the perception of tourists regarding Sri Lankan food and its potential for culinary tourism. Sri Lanka, known for its unique flavors and culinary traditions, has a rich gastronomy that remains largely untapped in terms of culinary tourism. The study aims to gain insights into tourists' experiences, preferences, and overall perceptions of Sri Lankan cuisine. The literature review examines the importance of food flavor in shaping tourist satisfaction and its role in gastro tourism worldwide. It also explores the fusion of tradition and gastro tourism in different countries and perceptions towards traditional food experiences. Tourists' expectations and the overall culinary experience are also discussed, highlighting the significance of food in shaping their perception of a destination. The study adopted a qualitative approach and word cloud and thematic analysis were conducted in data analysis. The findings reveal tourists' perceptions of Sri Lankan food, emphasizing its flavors, authenticity, and ability to surpass expectations. Based on these perceptions, recommendations are provided to promote and enhance the gastronomic offerings of Sri Lanka, including culinary promotions, preservation of authenticity, and collaborative partnerships. The conclusion summarizes the themes that emerged from the study and emphasizes the importance of understanding tourists' perceptions to promote culinary tourism and enhance visitor experiences in Sri Lanka. Overall, this research contributes valuable insights to the development of culinary tourism in Sri Lanka and showcases the potential of Sri Lankan cuisine as a captivating and immersive culinary experience for tourists.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"120 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139135131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Profile and Operations of Highway Tourist Stop-over Foodservice Establishments in Uganda","authors":"Innocent Mukama, I. M. Mukisa, C. Muyanja","doi":"10.5614/ajht.2023.21.3.01","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.3.01","url":null,"abstract":"ABSTRACT This study was set out to identify and document the highway tourist stop-over foodservice establishments (HTSFE) characteristics; thus, creating a profile and grading for informed choice by tourists. The study adopted a cross-sectional design and quantitative data was collected from managers of establishments. The questionnaire was interviewer- administered in addition to an observational check-list. The study involved 30 HTSFE identified with the assistance from Uganda Tourism Board (UTB) and Uganda Safari Guides Association (USAGA). The response rate was 100%. Most of HTSFE were located in Western (47.6%) and Eastern Uganda (36.7%). Some were either stand-alone restaurants (40%) or part of a bigger hotel (43%). A considerable number (30%) employed between 1-5 food handlers and most (63.3%) had operated for more than 10 years. Majority (58.6%) were inspected by UTB in addition to either local council or city council. The commonest complaint recorded was delay in service (73.7%). The dishes prepared included local dishes (90%) and international cuisines (66.7%). Most HTSFE used water from National Water and Sewerage corporation (79.3%). None of the HTSFE had a food safety management system. The HTSFE belonged to three grade categories: B (36.6%), C (30%) and Non-graded (33.3%). The findings of the study suggest the need for implementing food safety management systems and more regular inspections and trainings for food safety assurance.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"1 20","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139135714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Homestay Service for Tourist Satisfaction in Rural Areas","authors":"Anil Ghimire","doi":"10.5614/ajht.2023.21.3.06","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.3.06","url":null,"abstract":"Homestay services are less well-known than hotel services for tourism. However, homestay is an important aspect of tourism, not just as lodging but as a travel attraction. This study examines the influence of the homestay experience on tourist satisfaction and its significance within the context of the tourism industry. The homestay experience was examined using 244 survey questionnaires. This study demonstrated that homestay experience affects destination satisfaction and behavioural intention. Homestay services are a destination attraction because tourists want to experience the destination's traditional culture. To increase destination satisfaction, include local cultural activities in the accommodation service. Therefore, this study has the potential to improve our knowledge of the hospitality sector broadly.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"62 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139130661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Agustian Harahap, Isabella Fitria Andjanie, Baiq Rizky Fatmasari, W. Pratiwi
{"title":"Impact of Domestic Tourist Spending on the Economy of West Java Province, Indonesia","authors":"Agustian Harahap, Isabella Fitria Andjanie, Baiq Rizky Fatmasari, W. Pratiwi","doi":"10.5614/ajht.2023.21.3.07","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.3.07","url":null,"abstract":"The development of tourism in West Java in recent years has shown an increasing trend in domestic tourists until 2021. The increased number of domestic tourists has had an impact on West Java's economic activity. However, the tourism sector itself is not defined as a distinct sector in economic statistics, and as a result, the economic impact from tourism contributions is not quite noticeable, especially in West Java Province. This study aims to highlight the impact of tourism on the economy of West Java by examining domestic tourist spending in 2021 and its effect on the economy. The study estimates the multiplier effect of domestic tourists' spending on production, income, gross value added, and employment, to determine the economic impact of tourism. The results of this study indicate that tourism has a significant impact and plays a significant role in the West Java economy, contributing 9.28% to GRDP and 12.39% of the total working population in West Java in 2021.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"52 26","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139130801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cruising after a Covid-19 Pandemic: Factors Influencing Tourists’ Purchase Intention","authors":"Liqun Chen, V. Wee, J. Kumar","doi":"10.5614/ajht.2023.21.1.06","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.1.06","url":null,"abstract":"The global cruise tourism industry has been significantly impacted by the COVID-19 pandemic. As a result, it is important to understand the factors that affect tourists' decision to purchase cruise holidays after the pandemic. To accomplish this, a conceptual model based on the perceived value theory and incorporating concepts such as destination image, perceived risk, and purchase intention is proposed. This framework can be utilized to investigate tourists' purchase intention for cruise holidays and assist the cruise tourism industry in devising appropriate policies and designing cruise tourism products. This study is the first to develop a model for tourists' purchase intentions for cruise holidays after the COVID-19 outbreak.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117125169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Lokeshwara, N. Nagendrakumar, Karanasuriya Ragalage Ganguli Thamodya Jayasuriya, Hewissa Gamage Anuradha Malith Ravisara, Matheesha Jeewantha Weerawickrama, M.G.A.S.S Madushan
{"title":"Socio-Economic Factors and Tourism – Impact Analysis using Indicator Approach","authors":"A. Lokeshwara, N. Nagendrakumar, Karanasuriya Ragalage Ganguli Thamodya Jayasuriya, Hewissa Gamage Anuradha Malith Ravisara, Matheesha Jeewantha Weerawickrama, M.G.A.S.S Madushan","doi":"10.5614/ajht.2023.21.1.01","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.1.01","url":null,"abstract":"The study uses an indicator approach to assess the socioeconomic impact on tourism in developing countries, using Sri Lanka as a case. Tourism is a flourishing sector in Sri Lanka that was affected by different aspects such as pandemics, terrorism, and economic, social, and political instabilities. Though the effects of these events have been studied separately, studies done to assess the socio-economic impact of tourism in Sri Lanka using an indicator approach are scarce; hence the study aims to fill this prevailing knowledge gap. Based on data availability, the study uses secondary data from Sri Lanka Tourism Development Authority and Central Bank reports of Sri Lanka from 2010 to 2019. The socio-economic impact of tourism is measured using integral indicators calculated using the coefficients and weights of the data collected. The study concludes that tourism in Sri Lanka has had a positive socioeconomic impact and has increased continuously since 2010 except in 2019, due to the aftermath of the Easter Sunday attacks in April 2019. This study indeed provides a stepping stone to study the Sri Lankan Tourism Sector which is currently going through political and economic turmoil.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134393879","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Evaluation of Tourism Recovery Innovations in D.I. Yogyakarta based on Data Analytics","authors":"Ardhitama Shaumarli, Radiani Nurwitasari","doi":"10.5614/ajht.2023.21.1.03","DOIUrl":"https://doi.org/10.5614/ajht.2023.21.1.03","url":null,"abstract":"Sector tourism is one of the sectors hardest hit by the Covid-19 pandemic. To accelerate recovery tourism, D.I. Yogyakarta stakeholder collaboration a series of innovations. From the supply side, D.I. Yogyakarta is trying to improve attractions and amenities, following the shifting in preferences of tourists. For increasing demand side, collaboration to intensified promotion healthy tourism. This study trying to measure how effective the innovation efforts to tourism recovery and identifying factors that affect them. Furthermore, efforts necessary to conduct could accelerate the satisfaction level of tourists and increase D.I. Yogyakarta tourism branding power, leading to an increase in the quantity and quality of visit travelers to the D.I. Yogyakarta territory. This study has a combined approach, both qualitative and quantitative. Primary data was obtained from Focus Group Discussions with tourism stakeholders. Secondary data mainly used is the unstructured data obtained from TripAdvisor, Twitter, and Instagram. Analysis tools are used based on sentiment analysis, deep learning, and social network analysis. Generally, the innovations made by D.I. Yogyakarta have an positive impact to the satisfaction traveler and strengthen the D.I. Yogyakarta tourism brand. Even in 2021, when the Covid case reach the peak, the rating even reach the highest rating value. Increasing of the satisfaction, as an impact from the improvement of service, comfort, and cleanliness objects and amenities. Meanwhile strengthening brand and image of D.I. Yogyakarta tourism also tends to increase except for some conditions.","PeriodicalId":309724,"journal":{"name":"ASEAN Journal on Hospitality and Tourism","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129372800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}