Oxford Research Encyclopedia of Communication最新文献

{"title":"Queer Studies and Organizational Communication","authors":"Jamie McDonald, Shane Kenney","doi":"10.1093/acrefore/9780190228613.013.1289","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.1289","url":null,"abstract":"As a subfield, organizational communication has been relatively slow to engage with queer theory. However, a robust literature on queer organizational scholarship has emerged over the past decade, since the 2010s, in both organizational communication and the allied field of critical management studies. Adopting a queer theoretical lens to the study of organizational communication entails queering one’s understandings of organizational life by questioning what is considered to be normal and taken for granted. Engaging with queer theory in organizational communication also implies exposing and critiquing heteronormativity in organizations, viewing difference as a constitutive feature of organizing, adopting an anti-categorical approach to difference, and understanding identity as fluid and performative.\u0000 To date, organizational scholars have mobilized queer theory to queer how gender and sexuality are conceptualized in organizational research, queer dominant understandings of leadership, queer the notion of diversity management, queer the “closet” metaphor and understandings of how individuals negotiate the disclosure of nonnormative identities at work, and queer organizational research methods. Moving forward, organizational scholars can continue to advance queer scholarship by mobilizing queer theory to highlight queer voices in empirical research, interrogating whiteness in queer organizational scholarship by centering queer of color subjectivities, and continuing to queer organizational research and queer theory by subjecting both to critical interrogation.","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130889771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Queer Memory and Film","authors":"Anamarija Horvat","doi":"10.1093/acrefore/9780190228613.013.1208","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.1208","url":null,"abstract":"The relationship between queer memory and cinema is a complex one. Lesbian, gay, bisexual, transgender, and queer (LGBTQ) histories have often been and continue to be systematically and deliberately excluded from the “official” memory narratives of nation-states, whether it be within the context of education or other commemorative projects. In order to counter this erasure, activists and artists have worked to preserve and reimagine LGBTQ pasts, creating archives, undertaking historiographic work, and, finally, reimagining queer histories in film and television. While memory remains an underutilized concept in queer studies, authors working in this nascent area of the field have nonetheless examined how the queer past is being commemorated through national, educational, and cinematic technologies of memory.\u0000 For example, Scott McKinnon’s work has focused on gay male memories of cinema-going, therein highlighting the role of audience studies for the understanding of gay memory. Like McKinnon, Christopher Castiglia and Christopher Reed have also focused on the gay male community, emphasizing the ways in which film and television can combat the effects of conservative and homonormative politics on how the past is remembered. While Castiglia, Reed, and McKinnon’s work focuses on the memories of gay men, a monograph by the author of this article has analyzed how contemporary film and television represent LGBTQ histories, therein interrogating the role these mediums play in the creation of what can be termed specifically queer memory. Furthermore, while monographs dealing with queer memory are only beginning to appear, a number of single case studies and book chapters have focused on specific cinematic works, and have looked at how they present the LGBTQ past, particularly with respect to activist histories. Authors like Dagmar Brunow have also emphasized the link between queer memory and film preservation, exhibition and distribution, therein pointing toward the ways in which practices of curation shape one’s perception of the past. Taken together, these different approaches to queer filmic memory not only illuminate the relevance of cinema to the ways in which LGBTQ people recall and imagine the past of their own community, but also to the unfixed and continually evolving nature of queer memory itself.","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"226 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123710891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Conflict in Organizations and Organizing","authors":"A. Nicotera, J. Jameson","doi":"10.1093/acrefore/9780190228613.013.1275","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.1275","url":null,"abstract":"Organizational communication scholars define conflict as interaction among interdependent people who perceive opposition in their goals, aims, and /or values, and who see the other(s) as potentially interfering with the realization of these goals, aims, or values. Given that organizations consist of interaction among interdependent people, conflict is inherent to organizational communication. Organizational conflict scholarship includes a rich and diverse body of literature that spans theoretical and disciplinary perspectives as well as methodological approaches and disparate goals, ranging from describing to understanding and predicting conflict behavior, impacts, and outcomes. Scholars conceptualize conflict as both a challenge to the status quo and an opportunity for innovation, creativity, and improved understanding and communication.\u0000 Research on conflict in organizations has often focused on conflict styles to examine common approaches to resolving or managing conflict. Styles are often defined as predispositions, with the recognition that people also choose a conflict style based on characteristics of a specific conflict situation. The five styles are described as competing, collaborating, cooperating, accommodating, and avoiding. While there are hundreds of studies examining these styles, virtually all of them conclude that collaborating and cooperating styles are considered most appropriate and effective, while competing and avoiding styles are perceived as inappropriate and least effective, especially in the long term. Nonetheless, each style may be appropriate under specific circumstances.\u0000 Other important dimensions of organizational conflict include how it is managed by leaders and members (supervisors and subordinates), intercultural conflict, and conflict within and across groups. Research has found a relationship between how organizational leaders manage conflict, their openness to the related phenomenon of employee dissent, and employee satisfaction with the organization, leadership, and their perceptions of organizational justice. An important consideration in all conflict contexts is attention to face concerns. In conflict with superiors, in intercultural conflict, and in conflict in work groups, communication that attempts to protect, rather than threaten, each party’s image is most likely to be collaborative, meet all parties’ interests, and maintain relationships. Because it can be especially difficult to manage conflict when there are power differences, it is helpful when organizations create a conflict management system (CMS) to assist organizational members. A CMS often includes a third party who can help organizational members better understand their conflict and assess their options, such as an ombudsperson or an employee relations advisor. CMSs may also provide an array of less costly alternatives to the formal grievance process or litigation, such as mediation and conflict coaching. An important arena in conflict scho","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116821267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Social Support and LGBTQ+ Individuals and Communities","authors":"Áime M. Humble","doi":"10.1093/acrefore/9780190228613.013.1228","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.1228","url":null,"abstract":"Social support is an important resource that can help reduce stressful situations or buffer the impact of stressful situations for LGBTQ+ individuals. Many definitions of social support exist, but researchers often focus on emotional, informational, or practical support provided to a person. Social support is communicated by people close to a person as well as through institutional practices and policies and in communities. General trends around the world show increasing support for sexual-minority individuals—and to a lesser extent gender-minority individuals—but there are many countries still hostile to LGBTQ+ individuals. A number of individual-level and country-level variables are related to positive attitudes toward LGBTQ+ individuals.\u0000 Social support is operationalized in many ways in quantitative research on LGBTQ+ individuals, usually used as a predictor of health outcomes. Some quantitative measures look at general social support, whereas others study social support within particular settings, or very specific ways in which support is communicated. Measures of social support specific to LGBTQ+ populations have been developed, such as The Gay and Lesbian Acceptance and Support Index. Research also looks at support at the community level—the broader community (often referred to as community climate) as well as LGBTQ+ communities. Qualitative research is valuable for exploring what social support means to various groups and for understanding how different social identities interact with each other.\u0000 Many factors influence expectations and experiences of social support; thus, research should be contextualized. Rather than studying LGBTQ+ as a group, subgroups can be studied, along with intersectional research. When this is carried out, unique findings can appear. For example, lesbians in adulthood can include ex-partners and ex-lovers in their social support networks, and Black lesbian parents describe complex ways in which they interact with their families and religious communities. Different life course changes such as same-sex marriage and LGBTQ+ parenting provide opportunities to explore if and how social support is communicated to LGBTQ+ individuals. Who support is received from is also a key area of interest—families of origin, chosen families, friends, work colleagues, LGBTQ+ communities and broader communities, and so on. Later-life circumstances of LGBTQ+ individuals need focus, as these individuals often have smaller social support networks due to lifetime discrimination and cumulative life course experiences. Political situations involving elevated anti-gay rhetoric are also relevant contexts in which to study how social support can ameliorate minority stress. Research is starting to look at social support in formal organizations, many of which have developed guidelines for developing inclusive environments for sexual- and gender-minority groups.","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131705530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Transparency in Journalism","authors":"Michael Koliska","doi":"10.1093/acrefore/9780190228613.013.883","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.883","url":null,"abstract":"Transparency is the most recently established ethical principle for professional journalists, even though its roots stretch back almost a century. The emergence of transparency as a core journalistic ethic and value has been fueled mainly by three distinct yet interdependent developments. First, sociocultural advances in society have gradually increased the availability and demand for more information, including in areas such as politics and business. This development instilled an expectation of the “right to know,” also impacting the journalistic institution. Second, the introduction of digital media technologies has provided more means to disclose information, interact with journalists, and witness news production. Third, ethical and normative discussions by journalists and scholars have promoted more openness about journalism. Transparency has frequently been advocated as an effective way to combat the ongoing decline of trust and credibility in the news media. A central rationale supporting information disclosure and providing direct access to journalists and news organizations is that the audience will be able to ascertain which journalism it can trust to be true or which journalism may be superior. Specifically, in times when the news media is being labeled as fake or lying to the public, transparency may indeed be an important mechanism for the audience to hold journalism accountable. Yet, while the promise of transparency is an enticing prospect for the journalistic institution, empirical research has not quite been able to support all the claims that transparency will indeed improve credibility and trust in the news media. However, transparency is a nascent ethic and practice in journalism, and has only recently been officially recognized. Journalists and news organizations are still in the process of finding new ways to openly engage with the public, showing them the journalistic production process and building relationships with their communities. After all, building trust takes time and may only be achieved in a continuous effort to engage in an open, honest, and personal dialogue with the people.","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133596798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Globalization of Superheroes: Diffusion, Genre, and Cultural Adaptations","authors":"Kyle A. Hammonds","doi":"10.1093/acrefore/9780190228613.013.1112","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.1112","url":null,"abstract":"Superheroes are a global phenomenon. The superhero genre has been proliferated through modern industrial societies by way of movies, television, comics, and other forms of popular media. Although virtually every nation in the world has heroic myths, the modern superhero, as marked by the inception of recent American comics heroes in 1929, is a uniquely Western invention. Superheroes are “Western” insofar as they embody and exhibit Western civic values, such as democracy, humanism, and retributive justice. These characters have been communicatively incorporated into globalization processes by means of diffusion and thereby enact aspects of cultural imperialism. Even so, superhero figures have been in high demand across many populations for their entertainment value. As superheroes have diffused in non-Western cultures, they have not only been absorbed by new cultures but also refigured and adapted. These non-Western adaptations have had a recursive influence, such as the global popularity of Japanese manga. The recursive relationship between Western superheroes and their non-Western adaptations implies superheroes are an important aspect of cultural fusion in global popular culture.","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128637896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Queer Migration and Digital Media","authors":"Andrew D J Shield","doi":"10.1093/acrefore/9780190228613.013.1165","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.1165","url":null,"abstract":"Migration—whether international or internal, forced or voluntary—intertwines with digital media, especially for sexual minorities and trans people who seek out platforms catering to lesbian, gay, bisexual, trans, and queer (LGBTQ) people. Online networks foster transnational flows of ideas and information, which can enable international travel. The ways that queer people interact on digital media in the 21st century have emerged not only from decades of online subcultures—such as 1990s chatrooms and profile sites—but also from predigital media cultures, such as printed personal ads in gay and lesbian journals. The internet accelerated the growth of media platforms and queer international networks, both of which continued to develop with the advent of mobile phone apps and the proliferation of social media. Online media—from blogs to hashtags to “hook-up” apps—can relate to all aspects of the migration process. Before, during, and after a move, queer migrants access online media for information about LGBTQ laws and norms or for help with the logistics of migration. When in a new country, queer migrants use online media to try to connect with locals. During these interactions, migrants might encounter forms of xenophobia, racism, and exclusion. In spite or because of these experiences, queer migrants utilize digital media to build new networks, such as queer diasporic communities aimed at social or political activities.","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116895743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Global Social Media Ethics and the Responsibility of Journalism","authors":"D. Craig","doi":"10.1093/acrefore/9780190228613.013.917","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.917","url":null,"abstract":"Social media have amplified and accelerated the ethical challenges that communicators, professional and otherwise, face worldwide. The work of ethical journalism, with a priority of truthful communication, offers a paradigm case for examining the broader challenges in the global social media network. The evolution of digital technologies and the attendant expansion of the communication network pose ethical difficulties for journalists connected with increased speed and volume of information, a diminished place in the network, and the cross-border nature of information flow. These challenges are exacerbated by intentional manipulation of social media, human-run or automated, in many countries including internal suppression by authoritarian regimes and foreign influence operations to spread misinformation. In addition, structural characteristics of social media platforms’ filtering and recommending algorithms pose ethical challenges for journalism and its role in fostering public discourse on social and political issues, although a number of studies have called aspects of the “filter bubble” hypothesis into question.\u0000 Research in multiple countries, mostly in North America and Europe, has examined social media practices in journalism, including two issues central to social media ethics—verification and transparency—but ethical implications have seldom been discussed explicitly in the context of ethical theory. Since the 1980s and 1990s, scholarship focused on normative theorizing in relation to journalism has matured and become more multicultural and global. Scholars have articulated a number of ethical frameworks that could deepen analysis of the challenges of social media in the practice of journalism. However, the explicit implications of these frameworks for social media have largely gone unaddressed. A large topic of discussion in media ethics theory has been the possibility of universal or common principles globally, including a broadening of discussion of moral universals or common ground in media ethics beyond Western perspectives that have historically dominated the scholarship.\u0000 In order to advance media ethics scholarship in the 21st-century environment of globally networked communication, in which journalists work among a host of other actors (well-intentioned, ill-intentioned, and automated), it is important for researchers to apply existing media ethics frameworks to social media practices. This application needs to address the challenges that social media create when crossing cultures, the common difficulties they pose worldwide for journalistic verification practices, and the responsibility of journalists for countering misinformation from malicious actors.\u0000 It is also important to the further development of media ethics scholarship that future normative theorizing in the field—whether developing new frameworks or redeveloping current ones—consider journalistic responsibilities in relation to social media in the context of both the ","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"193 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127519559","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Games Addiction: A Comprehensive Overview","authors":"Felix Reer, T. Quandt","doi":"10.1093/acrefore/9780190228613.013.1154","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.1154","url":null,"abstract":"The study of addictive media use has a rather long tradition in media effects research and constitutes an interdisciplinary field that brings together scholars from communication science, psychology, psychiatry, and medicine. While older works focused on radio, film, or television addiction, newer studies have often examined the excessive use of interactive digital media and its consequences. Since the introduction of affordable home computer systems in the 1980s and 1990s, especially the pathological use of digital games (games addiction) has been discussed and investigated intensively. However, early research on the topic suffered from considerable methodological limitations, which made it difficult to assess the spread of the problem objectively. These limitations notwithstanding, the American Psychiatric Association (APA) decided to include the addictive use of digital games (Internet gaming disorder) as a “condition for further study” in its diagnostical manual, the DSM-5 (Diagnostic and Statistical Manual of Mental Disorders, 5th edition), in 2013. A few years later, the World Health Organization (WHO) officially acknowledged addictive game use as a diagnosable mental condition (gaming disorder) by listing it in the 11th edition of the International Classification of Diseases (ICD-11). Some scholars viewed the decisions of the APA and the WHO with skepticism, arguing that healthy players may be stigmatized, while others greeted them as important prerequisites to facilitate appropriate therapies. Despite the question of whether the inclusion of disordered game use in the manuals of the APA and the WHO has greater advantages than disadvantages, it definitely triggered a research boom. New scales testing the APA and the WHO criteria were developed and applied in international studies. Representative studies were conducted that indicated that at least a small percentage of players seemed to show playing patterns that indeed could be considered problematic. Further, the correlates of gaming disorder have been examined extensively, showing that the addictive use of digital games is associated with particular demographics, motivations, and personality aspects as well as with other diverse impairments, such as physical and psychological health issues and problems in the social and working lives of affected players. However, the debate about the accuracy of the definitions and diagnostic criteria postulated by the APA and the WHO has not ended, and more high-quality research is needed to further improve the understanding of the causes, consequences, and specifics of gaming disorder. In addition, new aspects and innovations, such as micropayments, loot boxes, and highly immersive technologies such as virtual reality or augmented reality systems, may expose gamers to new risks that future debates and research need to consider.","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114789064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sexual Communication Between Queer Partners","authors":"Brandon T. Parrillo, Randal D. Brown","doi":"10.1093/acrefore/9780190228613.013.1171","DOIUrl":"https://doi.org/10.1093/acrefore/9780190228613.013.1171","url":null,"abstract":"Effective communication is vital to any relationship, and sexual communication is no different. Given its importance, sexual communication and its relation to a variety of topics has been studied in recent years. Included among these are its relation to safer sex behaviors, sexual and relationship satisfaction, and fertility and family planning among heterosexual partners. Yet, for queer partners, the data reflect interest in sexual communication as it relates to safe sex behaviors such as condom use and HIV status. Further, the current base of published literature on sexual communication among queer partners focuses almost exclusively on men who have sex with men and leaves out other types of queer partnerships. To be truly inclusive, it is imperative that sexual communication research broaden its focus to include topics that do not medicalize queer couples, such as sexual pleasure, satisfaction, and relationship well-being.","PeriodicalId":307235,"journal":{"name":"Oxford Research Encyclopedia of Communication","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126459007","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}