Management Science Letters最新文献_第9页

The moderating effect of entrepreneurial marketing in the relationship between business intelligence systems and competitive advantage in Jordanian commercial banks 创业营销在约旦商业银行商业智能系统与竞争优势关系中的调节作用

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/j.msl.2020.9.044

Emad Ali Kasasbeh, Khaled Khalaf Alzureikat, Shaher Falah Alroud, Wasfi Abdul Kareem Alkasassbeh

引用次数: 4

Assessing the interrelationships between customer satisfaction, perceived value and behavioral intention among Maldivians seeking medical care within medical tourism services: Empirical evidence from the Maldives 评估马尔代夫人在医疗旅游服务中寻求医疗服务的客户满意度、感知价值和行为意向之间的相互关系:来自马尔代夫的经验证据

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/J.MSL.2021.1.019

A. Jaleel, Mohd Shukri Abd. Yajid, A. Khatibi, S. Azam

{"title":"Assessing the interrelationships between customer satisfaction, perceived value and behavioral intention among Maldivians seeking medical care within medical tourism services: Empirical evidence from the Maldives","authors":"A. Jaleel, Mohd Shukri Abd. Yajid, A. Khatibi, S. Azam","doi":"10.5267/J.MSL.2021.1.019","DOIUrl":"https://doi.org/10.5267/J.MSL.2021.1.019","url":null,"abstract":"Empirical studies related to interrelationships between variables perceived value, customer satisfaction and behavioral intention conducted in the Maldives context and in the medical care industry is very rare. A quantitative cross-sectional study conducted in natural settings using a survey questionnaire to assess the interrelationships between above mentioned variables by utilizing a conceptual model created from three interrelationship models obtained from previous research. Data collected from willing participants across the 19 atolls resulting in a total of 385 responses obtained after data cleaning. A stratified proportionate random sampling method used. SPSS 25.00 and AMOS 23.00 used as analysis tools. The Sobel test applied to analyze the mediating effect of customer satisfaction on the relationship between perceived value and behavioral intention which confirmed a positive and significant relationship between perceived value, customer satisfaction and behavioral intention. Study rejected the hypothesis which test the mediation of customer satisfaction on the relationship between perceived value and behavioral intention. This study is first of its kind to generalize findings on Maldivian’s medical seeking behavior, and results helps policymakers, medical practitioners, medical institutions, and respective administrations to provide better customer perceived value towards providing higher customer satisfaction, which in effect improve customer behavioral intention towards medical care service providers.","PeriodicalId":30205,"journal":{"name":"Management Science Letters","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70876907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Consumer attitudes towards healthy and organic food in the Kurdistan region of Iraq 伊拉克库尔德斯坦地区消费者对健康和有机食品的态度

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/J.MSL.2021.2.015

B. Ali

{"title":"Consumer attitudes towards healthy and organic food in the Kurdistan region of Iraq","authors":"B. Ali","doi":"10.5267/J.MSL.2021.2.015","DOIUrl":"https://doi.org/10.5267/J.MSL.2021.2.015","url":null,"abstract":"Article history: Received: December 12, 2020 Received in revised format: December 29 2020 Accepted: February 21, 2021 Available online: February 21, 2021 There has been increasing awareness of the benefits of healthy and organic food products as more knowledge has been gained on their effects on health, environment, social convenience and sustainable development. Acquiring insight into consumer attitudes is essential for the industry to grow. Compared with the rest of the world, the Kurdistan region of Iraq is still in the early stages of understanding the importance of healthy and organic food products. The study aim was to investigate the attitudes of Kurdish consumers concerning healthy and organic food. I administered an online survey to 452 respondents, and their responses were analysed by using descriptive statistics and performing correlation, linear regression and factor analysis. The findings indicated that health concerns were the main reason for healthy and organic food consumption. I also found that quality and taste were important factors in purchasing decisions and that consumers were willing to pay a premium price if these foods were available. However, there was a general lack of concern about food production effects on the environment and animal welfare. This research provides a new insight into the attitudes of Kurdish consumers in Iraq towards healthy and organic food. This population has not been covered before, which in turn will add to the literature on this subject. © 2021 by the authors; licensee Growing Science, Canada","PeriodicalId":30205,"journal":{"name":"Management Science Letters","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70877994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 51

A comparison of adoption and service quality between large and small broadband internet service providers in Thailand 泰国大型和小型宽带互联网服务提供商之间的采用和服务质量比较

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/J.MSL.2021.4.008

Kanokkarn Snae Namahoot, Viphasiri Jantasri

{"title":"A comparison of adoption and service quality between large and small broadband internet service providers in Thailand","authors":"Kanokkarn Snae Namahoot, Viphasiri Jantasri","doi":"10.5267/J.MSL.2021.4.008","DOIUrl":"https://doi.org/10.5267/J.MSL.2021.4.008","url":null,"abstract":"This research aims to compare the influence of service quality on intention to use broadband internet through attitudes and technology acceptance, as mediator variables between large and small broadband internet service providers (ISPs) in Thailand. A comprehensive review of the literature has modified the development of this behavioral model that explains intention to use of broadband internet. A data set from two groups: large and small broadband ISPs, nationwide survey was conducted in Thailand (n = 928 consumers). The theoretical model was tested using structural equation modeling. The findings show that integrated models have good explanatory power (78.3 percent) to predict customer’s intention to use broadband internet. The results of this study are as follows. Firstly, service quality: tangible, reliability, responsiveness, assurance and empathy, supports second-order factor analysis. Service quality has an influence on attitude, perceived usefulness, perceived ease of use, and intention to use broadband internet both two types of service providers. Secondly, perceived usefulness has a significant effect on attitude, and intention to use only in small companies. Thirdly, attitude, perceived usefulness, and perceived ease of use as mediator variables have a positive effect between service quality and intention to use broadband internet. This study proposes customer acceptance on broadband internet using a modified TAM.to reveal the impact of service quality on intention to use. The results of this study can be replicated and extended to ASEAN countries. The conclusions and implications for management provide alternatives for companies to increase the number of internet users in order to improve overall quality of life.","PeriodicalId":30205,"journal":{"name":"Management Science Letters","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70878847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The effect of family supportive supervisor behaviors and work-family culture on turnover intention and work-family conflict 家庭支持性主管行为和工作-家庭文化对离职倾向和工作-家庭冲突的影响

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/j.msl.2021.5.003

Ximena Campos-Garcia, Rubén Guevara, Sandra Idrovo-Carlier

{"title":"The effect of family supportive supervisor behaviors and work-family culture on turnover intention and work-family conflict","authors":"Ximena Campos-Garcia, Rubén Guevara, Sandra Idrovo-Carlier","doi":"10.5267/j.msl.2021.5.003","DOIUrl":"https://doi.org/10.5267/j.msl.2021.5.003","url":null,"abstract":"The purpose of this research was to look into the work-life interface of professionals in a de-manding and high-risk occupation in an organization in the security sector. Specifically, it focuses on the interaction between supervisor behaviors and culture with turnover intention and work-family conflict. The present study centers on data from a public security organization (3861) in a Latin American country. The validity of the measuring instruments was evaluated through Confirmatory Factor Analysis (CFA). Structural Equation Modeling (SEM) was then applied to evaluate the relationship between variables. Results found show a statistically significant negative impact of the supervisor behaviors in organizational (turnover intention) and individual outcomes (work-family conflict). At the same time, organizational culture negatively affects turnover intentions and work-family conflict. While confirming results coming from the private sector in other countries, the importance of supervisor behaviors and culture provides implications for work and family practices in this type of organization.","PeriodicalId":30205,"journal":{"name":"Management Science Letters","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70880430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Talent management and organizational performance: The mediating role of employee engagement 人才管理与组织绩效:员工敬业度的中介作用

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/j.msl.2021.5.007

E. Yuniati, B. Soetjipto, Tjipto Wardoyo, S. Sudarmiatin, F. Nikmah

引用次数: 16

The mediating effect of employee happiness on the relationship between quality of work-life and employee intention to quit: A study on fast-food restaurants in Jordan 员工幸福感在工作生活质量与员工离职意向关系中的中介作用:基于约旦快餐店的研究

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/j.msl.2020.10.004

H. F. Alserhan, A. Al-Adamat, O. Al-Adamat

引用次数: 6

Work environment and entrepreneurship orientation towards MSME performance through organizational commitment 工作环境和创业导向通过组织承诺影响中小微企业绩效

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/j.msl.2020.10.012

M. Mukson, H. Hamidah, A. S. Prabuwono

引用次数: 4

The effect of emotional intelligence on organizational commitment: Understanding the mediating role of job satisfaction 情绪智力对组织承诺的影响:工作满意度的中介作用

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/j.msl.2020.11.008

Abdulrahman Alsughayir

{"title":"The effect of emotional intelligence on organizational commitment: Understanding the mediating role of job satisfaction","authors":"Abdulrahman Alsughayir","doi":"10.5267/j.msl.2020.11.008","DOIUrl":"https://doi.org/10.5267/j.msl.2020.11.008","url":null,"abstract":"This study aims to analyze how emotional intelligence (EI) influences organizational commitment along with the correlation between job satisfaction and these two aspects. To collect the data for this study, a polite and pre-validated, self-structured questionnaire was used. Additionally, ethical issues were considered with the assurance of anonymity. The study also took the convenience sampling approach and collected samples from customer service employees working in all main branches of Saudi banks located in Riyadh. It further employs the structural equation modeling method for analyzing the data with AMOS 22.0 software. Before examining the structural model framework and hypotheses, a confirmatory factor analysis was used to estimate the measurement model and support the research. Results showed that emotional intelligence affects both job satisfaction and organizational commitment significantly and positively. Moreover, results showed that job satisfaction, as a mediator, has a significant indirect impact on EI and organizational commitment. Emotionally intelligent customer service employees of Saudi commercial banks demonstrated high psychological empowerment visible through their perception of work as meaningful, increased feeling of competence, guaranteed freedom of choice, and significant impact on the workplace.","PeriodicalId":30205,"journal":{"name":"Management Science Letters","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70860359","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 18

The effect of transformational leadership on innovative work behavior with moderating role of internal locus of control and psychological empowerment 变革型领导对创新工作行为的影响:内部控制点和心理授权的调节作用

Management Science Letters Pub Date : 2021-01-01 DOI: 10.5267/j.msl.2020.11.012

Qing Zhang, A. Abdullah, Dalowar Hossan, Zongxiang Hou

引用次数: 6