{"title":"Paws and Reflect: Assessing the Impact of User Reviews and Ratings on Pet Food E-commerce Purchase Decisions","authors":"Ronnel Relao, Paula Sharmaine Delos Santos","doi":"10.33215/02vbn632","DOIUrl":"https://doi.org/10.33215/02vbn632","url":null,"abstract":"The pet food industry in the Philippines is thriving as the leading country in Southeast Asia in pet ownership. This study explores this growing sector and its e-commerce landscape, anchored in Rotter’s Expectancy-Value Theory. It uses a quantitative design to examine how online user reviews and ratings influence Filipino pet owners' expectancy & value as the independent variables, motivation with purchase decisions as the dependent variable, and celebrity endorsement as a moderating factor. The study also assesses the credibility and reliability of online reviews and employs Partial Least Squares Structural Equation Modeling (PLS-SEM) for analysis. The study’s results indicate that respondents highly value a product's attributes when making a purchase decision. While product value significantly impacts purchase decisions, expectations about online reviews and ratings do not influence buying motivation. Celebrity endorsements, however, do affect motivation. This study suggests that marketers and pet food retailers should focus on enhancing the quality of user reviews and ratings, engaging with industry experts, and improving customer interactions to foster credibility, trust, and informed purchasing.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"11 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141818403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mahadih Kyambade, Rehema Kagere, Afulah Namatovu, Abdul Male Ssentumbwe, Monica Tushabe, Sheilla Oyella
{"title":"Technological Innovation and Commercial Banks' Financial Performance: A Mediation Analysis of Risk Management Practices","authors":"Mahadih Kyambade, Rehema Kagere, Afulah Namatovu, Abdul Male Ssentumbwe, Monica Tushabe, Sheilla Oyella","doi":"10.33215/bb6wrs68","DOIUrl":"https://doi.org/10.33215/bb6wrs68","url":null,"abstract":"The purpose of the study is to investigate the association between technological innovations and the financial performance of commercial banks using risk management practices as a mediator. The study's primary focus was on commercial banks in Uganda's Kampala Central region. A quantitative method was used to adopt a cross-sectional survey design. The study selected bank employees from 24 Kampala-based commercial banks using the convenience sampling technique. To accomplish the study's goals, mediation analysis were done using Baron and Kenny, while correlation, regression and inferential statistics were examined using the Statistical Package for Social Scientists (SPSS) PROCESS MACRO. The results of the study showed that the study variables had a significant positive association. The results of the regression show that risk management techniques and technological innovation are predictive of financial performance. The results showed that risk management procedures significantly impacted the connection between technological innovation and financial performance. Results also indicate that the association between financial performance and technological innovation is mediated by risk management strategies. The study provides many implications for management and theory.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"53 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141654163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Prince Addai, Esther Asiedu, Afia Nyarko Boakye, Bright Kumardzi
{"title":"Ethical Leadership and Creativity Among Employees: Does Leadership Trust and Organizational Climate Matter?","authors":"Prince Addai, Esther Asiedu, Afia Nyarko Boakye, Bright Kumardzi","doi":"10.33215/1584bf55","DOIUrl":"https://doi.org/10.33215/1584bf55","url":null,"abstract":"Purpose: Leaders encourage employee innovation for organizational effectiveness, but the perception of ethical leadership and factors like trust and organizational climate can influence this dynamic. This study assessed leadership trust and organizational climate as explanatory factors influencing the association between ethical leadership and creativity.Design: Responses were sought from 354 employees from a multinational organization in manufacturing in Ghana. The respondents completed questionnaires that measured ethical leadership, employee trust in leadership, organizational climate, and creativity.Findings: The findings using the PROCESS macro indicated a positive relationship between ethical leadership and creativity. The influence of ethical leadership on creativity was confirmed to be moderated by organizational climate and partially mediated by employees’ trust in leadership. The findings clearly highlight the eminence of leadership trust and organizational climate in explaining ethical leadership's impact on employees' creativity. Practical Implications: The study implies that organizations aiming to enhance creativity and effectiveness should promote ethical leadership while considering the influence of trust and the overall work environment. This study is the first of its kind to assess the underlying mechanisms of leadership trust and organizational climate in explaining the linkage between ethical leadership and employee creativity.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"645 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139160553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
David Nyamuyonjo, Daniel Kipkirong Tarus, Joyce Komen
{"title":"Breaking the Auditor’s Silence: Does CEO Openness Influence the Moral Courage of Internal Auditors? Evidence from Uganda","authors":"David Nyamuyonjo, Daniel Kipkirong Tarus, Joyce Komen","doi":"10.33215/sbr.v3i1.898","DOIUrl":"https://doi.org/10.33215/sbr.v3i1.898","url":null,"abstract":"Purpose: Unethical behaviors such as fraud are continuously hurting organisations. Although internal auditors are expected to report unethical behaviours, such as fraud, when witnessed, some remain silent for fear of retaliation. Drawing on upper-echelon theory, this study examines whether the chief executive officer's (CEO's) openness is associated with internal auditors’ moral courage to speak out on ethical concerns.Design: This explanatory study collected data from 128 internal auditors in formal financial institutions using structured questionnaires and used partial least squares structural equation modeling to test the hypothesis.Findings: CEOs' openness to internal auditors' recommendations is positively associated with internal auditors’ moral courage.Practical implications: CEOs may appreciate listening to internal auditors as a way of motivating them to speak. Furthermore, boards of governors can encourage CEOs to show openness to internal auditor recommendations.Originality: This study adds to the scant empirical evidence on the factors that influence internal auditors’ moral courage. The empirical findings further confirm that contrary to the idea that internal auditors are independent of CEOs, CEOs influence internal auditors, thereby validating the broader applicability of upper-echelon theory.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126936401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Review of Critical Success Factors Influencing the Success of SMEs","authors":"Babandi Ibrahim Gumel, Barjoyai Bin Bardai","doi":"10.33215/sbr.v3i1.906","DOIUrl":"https://doi.org/10.33215/sbr.v3i1.906","url":null,"abstract":"Objective: Critical success factors models for SMEs provide information to SMEs that were utilized to develop policies and strategies for best business practices that will mitigate failures. The objective was to review SME articles and books to identify CSFs influencing their success.Design: The article reviewed the literature on SMEs and identified critical success factors that influence the success of SMEs across locations and industries. Findings: Twenty-five critical success factors of SMEs were identified, and many more are considered part of them. Policy Implications: The paper will enable entrepreneurship researchers to understand the CSFs for application as variables in future CSFs models and SME operators for best business practices to reduce failure and grow/develop economies. Originality: The article is an exhaustive literature review of SME articles and books identifying the CSFs influencing their success.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"11 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113985421","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Prince Addai, I. Ofori, Daniel Obeng Acquah, Afia Nyarko Boakye, Esther Asiedu
{"title":"Does Organizational Support Influence The Nexus Between Role Conflict And The Intentions To Stay On The Job? A Study Among Public Sectors Employees","authors":"Prince Addai, I. Ofori, Daniel Obeng Acquah, Afia Nyarko Boakye, Esther Asiedu","doi":"10.33215/sbr.v2i1.803","DOIUrl":"https://doi.org/10.33215/sbr.v2i1.803","url":null,"abstract":"Even though copious studies have shown that a relationship exists between role conflict and the intention to stay on the job, the mechanisms that curb the relationship between role conflict and intention to stay have not often been explored. This study examined the moderating role of organizational support on the nexus between the components of role conflict and the intention to stay in the organization. Two hundred and eighty-seven (n=287) public sector employees were selected using the cross-sectional survey design for the study. Data was gathered using the Role Conflict Scale, Perceived Organizational Support Scale, and the Intentions to Stay Inventory. Multiple regression was used in analyzing the data. Findings indicated that a significantly negative relationship exists between the two components of role conflict (inter-role and intra-role) and the intentions to stay in the organization. There was a positive nexus between perceived organizational support and the intentions to stay in the organization. The nexus between the two components of role conflict and the intentions to stay in the organization was moderated by perceived organizational support. The results provide some crucial insights for employers on how to inspire employees to stay in the public service. The limitations, recommendations, and implications for future studies have been emphasized.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126737877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Continuance Intention of Massive Open Online Course Learners in Higher Education: A Sustainable Development Initiative","authors":"N. B. Guillen Jr","doi":"10.33215/sbr.v2i1.810","DOIUrl":"https://doi.org/10.33215/sbr.v2i1.810","url":null,"abstract":" This study focuses on higher education institutions in Metro Manila, Philippines, with their initiative to use and adopt Massive Open Online Courses (MOOCs) by analyzing the continuance intention to use MOOC platforms among students or learners. This recently gained popularity due to emergency remote learning in Metro Manila, the pandemic’s epicenter. This study also aims to understand the transformative impact of MOOC education on traditional and online learning. In addition, the study utilized survey research with 122 MOOC learners via purposive sampling, given the nature and composition of the respondents. The data collected were analyzed using the structural equation modeling-path analysis to substantiate the hypotheses using the extended Technology Acceptance Model. The relationship between attitude to continuance intention and continuance intention to transformative impact was significant. However, perceived usefulness, perceived ease of use, and motivation were insignificant. It can be implied from the study the changing values of learners and students during the pandemic. Learning should not be an option but a way of life regardless of the circumstances and complement traditional learning. Finally, the study shows that the integration of MOOCs is the next big thing in global education, an impact on the school’s contribution to sustainable development goals through MOOC coverage by identifying the continuance intention among students and learners.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125413072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Does Big Data Drive Innovation In E-Commerce: A Global Perspective?","authors":"M. Sazu","doi":"10.33215/sbr.v2i1.797","DOIUrl":"https://doi.org/10.33215/sbr.v2i1.797","url":null,"abstract":"Objective: Literature indicates big data is a competitive edge, which boasts a firm’s overall performance. With the rise of big data (BD), e-commerce firms are using the tools to engage more with customers, offer better products, and innovate more to gain a competitive advantage. Nevertheless, past empirical studies have shown conflicting results.\u0000Design: Building on the capital-based perspective and the firm’s inertia concept, we created a model to explore how BD and BD analytics capability impact innovation results in e-commerce businesses. We carried out a two-year empirical investigation project to secure empirical data on 1703 data-driven innovation tasks from USA and Asia.\u0000Findings: We showed that there is a tradeoff between BD and BD analytics capability, in which the optimum balance of BD depends on the amount of BD analytics ability. BD analytics ability exerts a good moderating impact, that is, the better this capability is, the higher the effect of BD on gross margin and sales growth. For U.S. innovation tasks, BD has an inverted U-shaped relationship with sales innovation. For Asian innovation tasks, when major data capital is minimal, promoting big data analytics capability improves sales innovation and disgusting margin up to a specific point.\u0000Policy Implications: Establishing BD analytics capability over that time could prevent innovation efficiency. Our findings offer guidance to e-commerce firms on producing strategic choices about source allocations for BD and BD analytics ability.\u0000Originality: A limited research has been carried out to show the impact of using BD analytics tools to drive innovation. This is one of the first articles that dive into using BD to foster innovation in the e-commerce business.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123924111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Influencer Marketing and Behavioral Outcomes: How Types of Influencers Affect Consumer Mimicry?","authors":"Kazi Turin Rahman","doi":"10.33215/sbr.v2i1.792","DOIUrl":"https://doi.org/10.33215/sbr.v2i1.792","url":null,"abstract":"Objective - This paper conceptualizes a novel theoretical model of consumer mimicry of various types of influencers and associated behavioral outcomes.\u0000Design – This model was conceptualized after a thorough literature review and gap analysis. Moreover, prominent and underrepresented concepts from the literature were integrated to develop the novel model synthesized in this paper.\u0000Findings – Many facets of social media influencers have been studied in extant literature. These include source and content characteristics along with marketing strategies and sponsorship disclosures. However, most studies examine influencers from a broad perspective without refinement. Influencers are grouped into four categories based on their following and expertise: mega, macro, micro, and mini-influencers. Such categorizations are rarely reflected in the existing literature. Moreover, consumer mimicry of influencers and the consumer well-being aspects have been largely understudied.\u0000Policy Implications -Choosing the right influencer is challenging. Therefore, recognizing which types of influencers evoke consumer mimicry (and which don’t) will ease the selection process. This will increase the efficiency of influencer marketing campaigns run by marketers and brands.\u0000Originality - This is the first paper to incorporate all four types of influencer categories into a theoretical model. Subsequently, the largely scarce concept in SMI research, consumer well-being, has also been incorporated to ensure followers' welfare.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127590758","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Afia Nyarko Boakye, Prince Addai, Theresa Obuobiisa-Darko, I. Okyere
{"title":"Resilience and Organizational Citizenship Behavior (OCB)","authors":"Afia Nyarko Boakye, Prince Addai, Theresa Obuobiisa-Darko, I. Okyere","doi":"10.33215/sbr.v2i1.765","DOIUrl":"https://doi.org/10.33215/sbr.v2i1.765","url":null,"abstract":"Research shows that resilience exerts a significant impact on organizational citizenship behavior. This linkage may be partly due to prevailing organizational circumstances. This study assessed the moderating effect of leadership and interpersonal trusts in the correlation between resilience and organizational citizenship behavior (OCB). Responses were obtained from 236 healthcare employees in Ghana's public and private hospitals. This study used regression to analyze the predictions. Findings of the study indicated that resilience, interpersonal (employee), and leadership trust positively and significantly predicted OCB. The hierarchical regression indicated that leadership trust moderated the linkage between resilience and organizational citizenship behavior. However, interpersonal trust moderates the linkage between resilience and organizational citizenship behavior. Unequivocally, resilience produces the highest organizational citizenship behavior when leaders trust their subordinates. This study, therefore, pinpoints the significant role of leadership trust in alleviating the impact of resilience on organizational citizenship behavior.","PeriodicalId":294058,"journal":{"name":"SEISENSE Business Review","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125373580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}