International Journal of Hospitality and Tourism Studies最新文献

The Impact of Services Provided to PwDs on Customer Perceptions of Service Quality in the Hotel Business: The Influence of Gender and Educational Status with or without Disability 为残疾人士提供的服务对顾客对酒店服务质素的看法的影响:性别及有无残疾人士受教育程度的影响

International Journal of Hospitality and Tourism Studies Pub Date : 2022-06-01 DOI: 10.31559/ijhts2022.3.1.1

Claudia Miakimeni Pumpuni

{"title":"The Impact of Services Provided to PwDs on Customer Perceptions of Service Quality in the Hotel Business: The Influence of Gender and Educational Status with or without Disability","authors":"Claudia Miakimeni Pumpuni","doi":"10.31559/ijhts2022.3.1.1","DOIUrl":"https://doi.org/10.31559/ijhts2022.3.1.1","url":null,"abstract":"When PwDs engage with the persons who do not have disabilities; both parties experience a considerable level of stress. While relating to PwDs, subjects with no disability have higher emotional distress and physiological arousal, less verbal behavior variability, less motoric activity, and dismiss connections sooner than once relating with their counterparts who do not have a disability. The origins of negative attitudes toward PwDs, Hotels that provide services to people with disabilities help to develop a positive image for the organization while also lowering the customer rate. The hospitality industry understands the importance of projecting a positive image and influencing client behavior. As a result, we analyze the impact of services provided to PwDs on perceptions of customer of quality service in the hotel business, utilizing principles from service quality research. Survey design with quantitative approach was employed. The research covered all customers who visit hotels and restaurants in Kwadaso Municipality of Ashanti Region, Ghana. The study’s sample size was obtained after the data collection. Hence, convenient sampling technique was used. The data collection instrument was a questionnaire. SPSS was used for the analysis of the results. The study found that the educated and uneducated customers showed a negative relation with service quality delivery when they see that PwDs are served at the hotel. The study revealed that males and females showed a positive relation with service quality delivery when they see that PwDs are served at the hotel. The study concluded that the relationship between service quality delivery when they see that PwDs are served at the hotel and the model was statistically insignificant.","PeriodicalId":286286,"journal":{"name":"International Journal of Hospitality and Tourism Studies","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116699271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Effect of Work Life Balance in Organizational Productivity in Tourism Centers in Port Harcourt, Rivers State, Nigeria 工作生活平衡对尼日利亚河州哈科特港旅游中心组织生产力的影响

International Journal of Hospitality and Tourism Studies Pub Date : 2022-06-01 DOI: 10.31559/ijhts2022.3.1.4

C. Obinwanne, Obed Luka Kpaji

{"title":"Effect of Work Life Balance in Organizational Productivity in Tourism Centers in Port Harcourt, Rivers State, Nigeria","authors":"C. Obinwanne, Obed Luka Kpaji","doi":"10.31559/ijhts2022.3.1.4","DOIUrl":"https://doi.org/10.31559/ijhts2022.3.1.4","url":null,"abstract":"Work-life balance is an all-encompassing concern to both employers and employees. It is an important tool while choosing a career. The study is aimed to examine the perception of employees on the influence of work life balance on the productivity of tourism centers in Port Harcourt, Rivers State, Nigeria Specifically, the study aimed at examining the connection between work life balance and organizational output; determining the correlation between flexibility of work and work output in organizations; finding out the association between leave plan and amount of work produced by organizations; and examining the relationship between employee and their work performance in relation to their environment. The study adopted a descriptive survey design, with a sample size of 154. The data collected were presented in tables and analyzed using simple percentages and the hypothesis was tested using Chi-square statistical method. The study revealed that a balanced life at work has a desirable influence on the output and efficiency of the tourist centers in Port Harcourt among other ways as stimulation of employees’ performance, fostering job and life satisfaction, decreased absenteeism and motivates the employee to work. Work-life balance which encourages work flexibility helps to boost employee morale and impacts positively on the organizational productivity. It was also revealed from the study that using effective leave plan for employees in tourist centers enables employees to create a balancing effect between work activities and life activities which stimulates job satisfaction and boosts organizational productivity. It is recommended that management of tourist centers should consider employee work life balance as a veritable instrument for these centers to attain organizational productivity. The management of these centers should realize that effective leave plan and incentives should be part of the work life balance so as to encourage the employee performance and boost their morale.","PeriodicalId":286286,"journal":{"name":"International Journal of Hospitality and Tourism Studies","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116480776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Influence of Dining Experiences on Customers’ Satisfaction and Loyalty in Fine Dining Restaurants in Abeokuta, Ogun State, Nigeria 尼日利亚奥贡州阿贝奥库塔高级餐厅用餐体验对顾客满意度和忠诚度的影响

International Journal of Hospitality and Tourism Studies Pub Date : 2022-06-01 DOI: 10.31559/ijhts2022.3.1.3

Kukoyi Ibraheem Adesina, Oseni Oluwatosin Pelumi, Afolami Oluwakemi Blessing

{"title":"Influence of Dining Experiences on Customers’ Satisfaction and Loyalty in Fine Dining Restaurants in Abeokuta, Ogun State, Nigeria","authors":"Kukoyi Ibraheem Adesina, Oseni Oluwatosin Pelumi, Afolami Oluwakemi Blessing","doi":"10.31559/ijhts2022.3.1.3","DOIUrl":"https://doi.org/10.31559/ijhts2022.3.1.3","url":null,"abstract":"Influence of dining experiences on customers’ satisfaction and loyalty in fine dining restaurants was investigated with the aim of underscoring what attracts patrons most significantly to such restaurants and its impact on productivity of the restaurants. A total of 10 restaurants were purposively selected based on their kind of service delivery and location within Abeokuta, Ogun State, Nigeria. 20 patrons were selected using systematic sampling technique at each of the restaurants, giving to a total of 200 respondents. Data were obtained using a well-structured questionnaire and analysed utilizing simple percentages and Pearson correlation. Finings revealed that food quality and service quality have a significant (p = 0.031 and p = 0.003 respectively) influence on level of patronage at fine dining restaurant. It was discovered that there is no significant (p = 0.824) relationship between and physical environment and level of patronage at fine dining restaurant. The study concludes that, in fine dining restaurants the quality of food offered, and service rendered are significant determinants of customers’ satisfaction and predictor of customers’ loyalty. Restaurateurs should focus more on maintaining and/or improving food and service quality. However, physical environment should not be neglected because it also critical to fine dining experience.","PeriodicalId":286286,"journal":{"name":"International Journal of Hospitality and Tourism Studies","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122164789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Effect of Destination Brand on Destination Competitiveness in Southwest Region of Nigeria 尼日利亚西南地区目的地品牌对目的地竞争力的影响

International Journal of Hospitality and Tourism Studies Pub Date : 2022-06-01 DOI: 10.31559/ijhts2022.3.1.2

Elizabeth Abiola-Oke, T. O. Fakokunde

引用次数: 0

Exploring Significance of Commercial Hospitality to Communities: A Study of Malete 探索商业接待对社区的意义:马列特的研究

International Journal of Hospitality and Tourism Studies Pub Date : 2021-12-01 DOI: 10.31559/ijhts2021.2.2.5

O. Fagbolu, Barakat Iyabo Ogunlan

引用次数: 0

Host Community’s Perception on the Socio-Cultural Effects of Carnival Calabar Festival and Tourism Development in Calabar City, Nigeria 尼日利亚卡拉巴尔市主办社区对狂欢节卡拉巴尔节和旅游业发展的社会文化效应的感知

International Journal of Hospitality and Tourism Studies Pub Date : 2021-12-01 DOI: 10.31559/ijhts2021.2.2.6

Bolaji Khidir Balogun, Victoria Nkebem

{"title":"Host Community’s Perception on the Socio-Cultural Effects of Carnival Calabar Festival and Tourism Development in Calabar City, Nigeria","authors":"Bolaji Khidir Balogun, Victoria Nkebem","doi":"10.31559/ijhts2021.2.2.6","DOIUrl":"https://doi.org/10.31559/ijhts2021.2.2.6","url":null,"abstract":"This study examines residents’ perception of Carnival Calabar festival and tourism development in Calabar City, Nigeria. It intends to understand whether tourism development of the festival is commonly perceived as positive or negative in the city. A survey research technique was utilized for this study; thus, a total of 200 usable questionnaires were administered to the respondents in Calabar municipality. The findings revealed that, majority of residents have positive attitude about tourism. Findings revealed that pride in heritage, unification of the host community and employment opportunities associated to the event are the primary factors that influence tourism development of the festival. However, regardless of the general positive attitude accorded to tourism development of the festival, there are varying opinions by the residents on tourism influence in Calabar City. These opinions are largely influenced by the perceived benefits from tourism related activities. The results of this study contribute to the data for the management and sustainable development of festivals for tourism in Africa.","PeriodicalId":286286,"journal":{"name":"International Journal of Hospitality and Tourism Studies","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124677101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Management Effectiveness and Tourist Satisfaction in Private Protected Area; Lekki Conservation Centre (LCC) and Lekki Urban Forest and Animal Sanctuary Initiative (Lufasi), Lagos State 私人保护区管理有效性与游客满意度研究莱基保护中心(LCC)和莱基城市森林和动物保护区倡议(卢法西)，拉各斯州

International Journal of Hospitality and Tourism Studies Pub Date : 2021-12-01 DOI: 10.31559/ijhts2021.2.2.3

Haminat Abisola Adedoyin, F. Ajani

{"title":"Management Effectiveness and Tourist Satisfaction in Private Protected Area; Lekki Conservation Centre (LCC) and Lekki Urban Forest and Animal Sanctuary Initiative (Lufasi), Lagos State","authors":"Haminat Abisola Adedoyin, F. Ajani","doi":"10.31559/ijhts2021.2.2.3","DOIUrl":"https://doi.org/10.31559/ijhts2021.2.2.3","url":null,"abstract":"Protected areas have been recognized as one of the most viable tools for conserving the environment which serves as “sanctuary” for threatened species, natural buffers against climate change and other vital ecosystem services. This research is aimed at assessing management effectiveness and also tourist satisfaction in private nature reserves within urban area of Lagos State, Nigeria. Rapid Assessment and Prioritization of Protected Area Management (RAPPAM) methodology was adapted and administered to managers working at LCC and LUFASI nature reserves. Two hundred and three (203) respondents (tourists) were selected for both LCC (113) and LUFASI (90). Tourists were satisfied with the experience they had from their tour. Legal security, staffing, Communication & Information, Infrastructure, finances, Research monitoring & evaluation and outputs were significant (p ≤0.05) indicators between the context in the two reserves. Control of pressures and threat in the two-nature reserve are adequately carried out. However, threat recorded as a result of negative impact of tourist activities such as camping, motorized vehicle use and other types of recreational activities can be managed through development of tourist policy and constant monitoring especially during peak periods of the year which is as a result of high influx of tourists. Site design and planning of the reserves is consistent with the objectives of the reserve, which optimizes conservation of biodiversity. A significant difference between management effectiveness of LCC and LUFASI was obtained (t= 2.79 p= 0.01). We therefore recommend that more private organizations and individuals should consider investing in establishment of nature reserves.","PeriodicalId":286286,"journal":{"name":"International Journal of Hospitality and Tourism Studies","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127068974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Determinants of Tourism Competitiveness in Emerging Tourists’ Destinations in the Arab Region: the Case of Saudi Arabia 阿拉伯地区新兴旅游目的地旅游竞争力的决定因素:以沙特阿拉伯为例

International Journal of Hospitality and Tourism Studies Pub Date : 2021-12-01 DOI: 10.31559/ijhts2021.2.2.1

Bakenas Ezzat Barakka

{"title":"Determinants of Tourism Competitiveness in Emerging Tourists’ Destinations in the Arab Region: the Case of Saudi Arabia","authors":"Bakenas Ezzat Barakka","doi":"10.31559/ijhts2021.2.2.1","DOIUrl":"https://doi.org/10.31559/ijhts2021.2.2.1","url":null,"abstract":"Gulf countries are witnessing unprecedent economic challenges to address the sharp decline on oil demand due to the drop in international commerce and transportations because of Covid-19 Pandemic crisis. This paper examines the roles of tourism authorities in the Arab region in managing and marketing tourists’ destinations drawing upon the case of Saudi Arabia. The later represents a special case worth of study because it is undergoing a transition from purely religious to leisure tourism phases. This situation has prompted the author’s attention to answer several questions such as what are tourism competitiveness indicators of the country, how its tourism sector is governed and equiped with qualified personnel , and how Saudi Arabia is marketed as a leisure destination? To answer these questions, the paper starts with identifying the determinants of tourism competitiveness through the review of literature. In addition it conducted a quantitative analysis of Travel and Tourism Competitiveness Index (TTCI) to stand on the comparative competitive position of the country with fifteen well established tourists’ destinations in the region. Secondary data was supplemented by face-to-face interviews and online surveys. A purposive sample of one hundred and twenty employees working in the Saudi Tourism Authority in Riyadh specializing in marketing, human resources and information systems was selected from six hundreds officials working in the authority. Data collected was analyzed using SPSS version 22. The results indicated three levels of tourism performances as low, average and good in Saudi Arabia. Main gaps were identified and a suggested framework was proposed to address them.","PeriodicalId":286286,"journal":{"name":"International Journal of Hospitality and Tourism Studies","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132132836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Lighthouse Tourism: Suggestions for an Innovative and Sustainable Use of the Greek Traditional Lighthouses 灯塔旅游:对希腊传统灯塔创新和可持续利用的建议

International Journal of Hospitality and Tourism Studies Pub Date : 2021-12-01 DOI: 10.31559/ijhts2021.2.2.4

P. Moira, Paraskevi Kakaroucha, D. Mylonopoulos

{"title":"Lighthouse Tourism: Suggestions for an Innovative and Sustainable Use of the Greek Traditional Lighthouses","authors":"P. Moira, Paraskevi Kakaroucha, D. Mylonopoulos","doi":"10.31559/ijhts2021.2.2.4","DOIUrl":"https://doi.org/10.31559/ijhts2021.2.2.4","url":null,"abstract":"The Hellenic Lighthouse Network (HLN) is one of the most extensive and organized systems worldwide. Some of its most remarkable and historic lighthouses and beacons have been characterized as “Monuments of Modern Cultural Heritage” and are available to the public for small-scale, non-profit cultural uses. An increasing number of activities have taken place at or near lighthouses for the past decade, but lighthouse enthusiasts are convinced that such events could be organized on a more frequent and regular basis. Lighthouses are delicate albeit multifaceted structures that attract people seeking sophisticated and solitary experiences beyond the mass tourism realm. Since the practical significance of lighthouses is declining due to advances in navigation technology, their cultural worthiness is rediscovered and utilized in many tourism development plans across the world. This paper aims at suggesting an innovative and sustainable framework for the tourist valorization of Greek traditional lighthouses that is respectful of their inherent tangible and intangible values. The historical background explaining the cultural heritage Greek lighthouses represent, as well as national legislation restrictions regarding their management, are discussed and taken into account.","PeriodicalId":286286,"journal":{"name":"International Journal of Hospitality and Tourism Studies","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130489125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Lesotho Tourists’ Perspectives Towards the Delivery of Private Service Providers 莱索托游客对私人服务提供者的看法

International Journal of Hospitality and Tourism Studies Pub Date : 2021-12-01 DOI: 10.31559/ijhts2021.2.2.2

B. Rasethuntsa

{"title":"Lesotho Tourists’ Perspectives Towards the Delivery of Private Service Providers","authors":"B. Rasethuntsa","doi":"10.31559/ijhts2021.2.2.2","DOIUrl":"https://doi.org/10.31559/ijhts2021.2.2.2","url":null,"abstract":"Tourism is globally rated among the fastest-growing industries contributing considerably to the global Gross Domestic Product, job creation, investment, and export revenue. Meeting the demands of the tourism clientele is an essential component to yield these desired economic benefits. However, African countries such as Lesotho are missing out on the tourism economic benefits as evidenced by the rankings provided by the Travel and Tourism Competitive Index reports since 2007. This research therefore examines the perspectives of tourists towards the services offered by the private service providers in Lesotho with the aim of identifying weaknesses prohibiting Lesotho to be a competitive tourist destination. Qualitative research approach was adopted to guide this study where in-depth interviews were conducted with both international and domestic tourists. A constant comparative method of data analysis was utilised to analyse the collected primary data. The findings of the study indicated that tourists are dissatisfied with car/taxi hire, accommodation, restaurants, retail shops, and bus transport service quality. The study provided some strategies to improve service offered by the sectors under investigation.","PeriodicalId":286286,"journal":{"name":"International Journal of Hospitality and Tourism Studies","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128843134","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1