Tourism in Southern and Eastern Europe最新文献

{"title":"VISITING AND RE-VISITING TOURIST DESTINATION DUBROVNIK","authors":"Marija Dragičević Ćurković","doi":"10.20867/tosee.06.13","DOIUrl":"https://doi.org/10.20867/tosee.06.13","url":null,"abstract":"Purpose – According to the researchers there are different factors influence visiting and revisiting tourist destination. The paper present the results of the research referring to the customers satisfaction with the elements of tourist offer, as well as the factors important for the first visit and re-visit to the tourist destination Dubrovnik. The aim of the paper is to explore the customers' satisfaction with components of the tourist destination product and importance of chosen factors during the first visit and re-visit to the tourist destination Dubrovnik. Methodology – For the purpose of this paper the primary research has been carried out in Dubrovnik in 2018. including the sample of 420 tourists. The 25% of tourists have been re-visitors. The questionarre has had three different groups of questions. The first group of questions refered to the sociodemographic characteristics of respondents, the second to the source of information, third group of questions to the customers' satisfaction with elements of tourist offer and the fourth group of questions referred to the factors important for visiting and re-visiting tourist destination Dubrovnik. Findings – According to the data which has been collected in Dubrovnik there is no significant difference in customers' satisfaction level with accomodation facilities during the first visit and revisit. The similar situation is in the area of food and restaurants services, entertainment facilities and excursions, but there is a decreasing satisfaction with transport and shopping. It is also visible that the price of the tourist product is not the important element for first itme visitors and revisitors. Reducing the risk of an unsatisfactory experience is important for the first time visitors, and also for re-visitors to tourist destination Dubrovnik. To experience some aspects which were omitted on a previous visit is especially important for re-visitors. The return visitors have pointed out the importance of achieving some experience in a different/ new way and they have stated it as very high priority element. Contribution – The paper defines new elements important for re-visiting tourist destination Dubrovnik. The results of the primary reseach and provided recommendations based on the results of the research could be used in planning and creating tourist destination offer.","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128088076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"DESTINATION CRISIS MANAGEMENT EDUCATIONAL PROGRAMS – BACKGROUND FOR BETTER PERFORMANCES","authors":"Dora Smolčić Jurdana, R. Agbaba","doi":"10.20867/tosee.06.46","DOIUrl":"https://doi.org/10.20867/tosee.06.46","url":null,"abstract":"Purpose – Paper points out the importance of introducing and attending various educational programs, courses and workshops that are crucial in times of crisis. Knowledge resources need to be more integrated within management organizations, to ensure efficiency and effectiveness in overcoming challenging conditions. Managers must learn and devise new ways of managing in times of crisis. Methodology – Secondary data sources, relevant studies closely related to this area of research, indexed in the databases WoS, Scopus, Hrčak, and others where used. Countries Australia, Croatia and China were selected and analyzed, with the intention of indicating the degree of representation of educational programs in the field of crisis management, or whether they exist in university education, business activities, are they publicly available and is their theme exclusively based on the still present COVID-19 pandemic? Findings – Based on the research of educational programs in the field of crisis management in three selected countries (China, Australia, Croatia) from three different continents, it was noticed regardless of the difference in their size and education systems, that there are no significant deviations in the modalities of educational programs in crisis management. Contribution – The contribution is manifested in the representation and the literature review of contribution of educational programs in the field of crisis management. Given the occurrence of crisis situations in tourism, which are increasingly common and come from different sources, the need to strengthen educational programs in this area has undoubtedly been identified.","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132506288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"STANDARDIZATION OF SERVICES AS KEY COMPONENTS OF CYCLING TOURISM DESTINATION DEVELOPMENT","authors":"N. Slavić, Tanja Ivek","doi":"10.20867/tosee.06.45","DOIUrl":"https://doi.org/10.20867/tosee.06.45","url":null,"abstract":"Purpose – The objective of this paper is to suggest a development scenario for cycling tourism destinations in the form of a model with identified stages, stakeholders, and activities, contingent upon regional commitment and supported by EU funding. Its purpose is to evaluate the role of service standardization in cycling tourism destination development from the stakeholder perspective. Methodology – This paper uses the case study approach in capturing practical implications of reallife regional tourism development. The conceptual model is a result of the conducted study and analysis that included qualitative data from strategic documents, implemented actions, and onsite observations, as well as the opinions, attitudes, and suggestions of tourism development stakeholders. Proposed is a more general and widely applicable cycling tourism development model, built around service standardization as the key component. Findings – Not all regional stakeholders (primarily service providers) demonstrate willingness to adapt to cycling tourism standardization, regardless of the simplicity of criteria for a basic (entrance) level of standardization. Interestingly, service providers that already cater to cycling tourists (or have attempted to) and have adopted some kind of service customization are more responsive to regional standardization initiative. Research results confirm the standpoint of the conceptual model that service standardization plays a key role in cycling tourism development. Contribution – This research provides more insight into the stakeholder perspective of cycling tourism development. Capturing stakeholder behaviour and attitudes towards service standardization as part of the strategic regional tourism development model offers practical and managerial implications for destination management and other (potential) actors in cycling tourism development. Research results indicate that service standardization is the key component of the destination’s cycling tourism development model, influenced by top-down development planning, stakeholder-involvement, and collaborative efforts at each stage.","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130057624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EXISTING ACCOMMODATION CAPACITY, FACTOR OF INFLUENCE ON TOURIST ARRIVALS. CASE STUDY: CALARASI COUNTY, ROMANIA","authors":"C. Mirea, P. Nistoreanu","doi":"10.20867/tosee.06.31","DOIUrl":"https://doi.org/10.20867/tosee.06.31","url":null,"abstract":"Purpose – The existence of accommodation capacity is an indispensable condition for carrying out tourist activities. Therefore, the purpose of this research is to find out the influence of accommodation capacity on the number of tourists, the number of overnight stays and the average stay, so as to highlight the importance of this indicator for the tourist potential of Calarasi County. Methodology – In order to analyze the influence of the existing accommodation capacity on the number of tourists, the number of overnight stays and the average stay, the simple regression model was used, so as to find out what percentage of the dependent variables is explained by the dependent variable. The Eviews program was used to create the simple regression model. Findings – Following the application of regression, we found out that in Calarasi County, 30% of the variation in the number of tourists is explained by the variation in existing accommodation capacity. There is also a weak link between existing accommodation capacity and the number of nights spent. Contribution – The present study focused on the influence of accommodation capacity on some indicators of tourist traffic, and the results could meet the decisions that local authorities could take regarding the support of accommodation units in the county.","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133285835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"STORYTELLING AND PRODUCT STOCKING: STRATEGIES APPLIED BY DIASPORA TOURISTS TO SYMBOLICALLY EXTEND THE VISIT TO THEIR COUNTRY OF ORIGIN","authors":"Denis Berberović, Emir Kurtović","doi":"10.20867/tosee.06.6","DOIUrl":"https://doi.org/10.20867/tosee.06.6","url":null,"abstract":"Purpose – Purpose of this study is to understand how diaspora tourists as a specific tourist segment symbolically extend their holiday in the country of origin upon returning to the country of current living. Methodology – Aim of the research was to disclose underlying meanings of this specific consumption pattern. Data was collected through 24 semi-structured in-depth interviews with diaspora members from Bosnia and Herzegovina. Analysis was inductive, starting with microanalysis, proceeding then with axial coding around the revealed concept. Throughout analysis the comparative method was applied, alongside researcher's diary and memos as analytic tools. Findings – The concept of ‘bridging’ explains how diaspora tourists cross over from one reality to another on a symbolical level, i.e. when travelling back from the country of origin. It also is a symbolical bridging between complex of identities: the past identities and the present identity, which they have constructed in countries of current living. They seem to use two major strategies: storytelling and product stocking. Contribution – This paper reveals a new concept among diaspora tourists, i.e. their approach to extend their visit to the country of their origin on a symbolical level by using symbolically laden products. The research is further contributing by disclosing that diaspora tourists apply two different strategies in order to symbolically extend their home country holiday: the story telling strategy and the stocking strategy. Finally, it also suggests that the stocking strategy has two phases; the first phase being 'symbolic representation filling phase' and the second phase labelled as 'mainstream trend purchase phase'.","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125711554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"IMPACT OF CYCLE TOURISM DEVELOPMENT ON TOURIST DESTINATION – ATTITUDES OF LOCAL STAKEHOLDERS","authors":"Kristina Brščić, Katarina Lovrečić, Tina Šugar","doi":"10.20867/tosee.06.10","DOIUrl":"https://doi.org/10.20867/tosee.06.10","url":null,"abstract":"Purpose – The purpose of the research was to examine the attitudes of local cycle tourism stakeholders towards cycle tourism development in Istria County and its impact on the destination. Also, the goal was to determine local stakeholders’ general opinions and suggestions regarding past and future cycle tourism development. Methodology – The research target group was local cycle tourism stakeholders in Istria County. For the research purpose an online questionnaire was created. The research was carried out online from April 7, 2020, to July 5, 2020. In total, 201 questionnaires were collected. Findings – As the research results show, local stakeholders have a generally positive attitude towards cycle tourism development in the destination. Most respondents evaluated that the local community benefits from cycle tourism development in the destination and that cycle tourism development additionally promotes the destination. Moreover, 30% of local stakeholders consider that they should be more involved in developing and planning cycle tourism in Istria County. Contribution – The paper’s practical value is that research results can be used as a relevant database in future planning of these tourism products. Also, insights obtained by conducting empirical research can contribute to a better understanding of how the local stakeholders can be involved in planning tourism in the destination","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121255139","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"COVID-19 RISK MANAGEMENT PERSPECTIVES OF THE EUROPEAN CAPITAL OF CULTURE: WHAT NOW?","authors":"Aleksandra S. Dragin, Z. Zadel, Maja B. Mijatov, V. Stojanović, T. Jovanović, L. Lazić, Tamara Zelenović Vasiljević, Nemanja Milenković","doi":"10.20867/tosee.06.14","DOIUrl":"https://doi.org/10.20867/tosee.06.14","url":null,"abstract":"Purpose – Tourism industry is facing unexpected economic consequences of the COVID-19 outbreak, indicating the need for knowledge that would support the crisis management in rapidly changed market conditions. Such difficulties increased the managers’ and decision makers’ anxiety and put a pressure on actions with uncertain outcomes. Tourism has become a top priority in Serbia, which is supported by the fact that Novi Sad was declared European Capital of Culture (ECoC) 2021. Authors analyzed the consequences on the ECoC Novi Sad (Serbia). Methodology – The research was conducted in the form of interviews with representatives of the leading institutions related to the ECoC project and tourism of the City of Novi Sad, institutions in the field of the ECoC project management, tourism and creative industries, as well as the leading institution for tourist promotion of the City. Findings – The main findings are indicating the fact that respondents’ marketing and management concepts, applied in the previous year of the crisis, are proactive and reflected in the following activities: planning, organizing, communicating, controlling. The main issues were related to the following topics: Modifications in the business since the moment when the COVID-19 pandemic was declared until today; Assessment of the travel risk/benefit perception and activities related to mitigation/exploitation of such circumstances and; Recommendations in the field of the crisis management segment for the next ECoC. Contribution – This research will focus on building a knowledge base for various stakeholders from different sectors in terms of developing the guidelines for the risk management strategies.","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123239025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"COUCHSURFING AS A MODERN WAY OF DESTINATION EXPLORING","authors":"Jovana Miljković, T. Božović, Ivana Čapeta","doi":"10.20867/tosee.06.30","DOIUrl":"https://doi.org/10.20867/tosee.06.30","url":null,"abstract":"Purpose – The accelerated lifestyle has led to changes in the way of traveling. The development of technology and the internet has created the opportunity for online contact with people from all over the world, so we can say that traveling has not been this easy and affordable so far. People choose shorter trips, meet the locals, learn about their culture and customs. The paper looks for the benefits of using the Couchsurfing network and its aim is to present the motivation of respondents from former Yugoslav countries to use the network during travel, as well as to host travelers at home. Methodology – The questions for the questionnaire were acquired from the research done by Liu (2012), while the authors entered the offered answers based on a review of the Couchsurfing.com site. Couchsurfing users received online questionnaires via private message and through groups. The questionnaire was also sent through Facebook private messages and posted in private groups. Findings – Based on the results, it is concluded that the dominant motive for using Couchsurfing during the trip is to get to know the local population, culture and customs, as well as hosting and keeping company to travelers visiting this region. Contribution – The social contribution of this paper emphasizes the motives of the Couchsurfing users from the former Yugoslav countries for traveling and hosting travelers. New research can be expanded to the level of Europe or separated for the mentioned countries.","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127670018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EXAMINING THE IMPACT OF COVID-19 PANDEMIC ON TOURISM SECTOR USING INPUT-OUTPUT ANALYSIS: THE CASE OF CROATIA","authors":"Davor Mikulić, Damira Keček, Željko Lovrinčević","doi":"10.20867/tosee.06.29","DOIUrl":"https://doi.org/10.20867/tosee.06.29","url":null,"abstract":"Purpose – The purpose of the study is to determine the impact of COVID-19 pandemic on tourism and other economic sectors included in the tourism value chain in Croatia. The evaluation of total effects is important in order to evaluate effectiveness of policy measures introduced by Croatian government. Methodology – The estimation of COVID -19 effects on Croatian economy is based on standard input-output model. The open I-O model quantifies indirect effects generated in the tourism value added chain. Closed I-O model estimates induced effects related to the decrease in the net disposable income of the employees which participated in the tourism sector production chain. Findings – Strong reduction in international tourism caused by COVID -19 resulted in significant decrease in activity of many other industries. Besides hotels and restaurant, the most affected sectors were transport, trade, food industry, sports and entertainment services. Total value of indirect and induced tourism effects is bigger than value of direct effects in terms of employment and value added because of multiplier effect. Government subsidies in the form of income support for companies which retained employees have only short-term and limited effects. Negative COVID -19 effects were partially mitigated by output rise in other domestic sectors. GDP decline was more pronounced than GVA since indirect taxes, notably VAT and excise duties were particularly sensitive to negative trends in tourism activity. Contribution – The methodology applied provides the reliable analytical background for analyses of impact of negative exogenous shock affecting tourism and total Croatian economy and assessment of government policy response effectiveness","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126412748","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE CONCEPT OF SHADOW DESTINATION & VALUE CREATION","authors":"A. Sörensson, Ulrich Schmudde","doi":"10.20867/tosee.06.47","DOIUrl":"https://doi.org/10.20867/tosee.06.47","url":null,"abstract":"Purpose – The purpose of this paper is to gain a deeper understanding of the concept of shadow destinations. What added value do shadow destinations create for the main attraction in a region? How can a shadow destination create a value of its own? Methodology – The study was constructed as a qualitative multiple-case study. Five different shadow destinations in Sweden were selected based on stratified selection. Sweden was divided into five regions, and one destination from each region was identified. Data were collected through interviews, observations and written materials during 2019–2020. Findings – The findings show that shadow destinations are highly dependent on some sort of main attraction in the region. The results also show that there exist different types of relationships between the shadow destinations and the main attractions. The results also show that shadow destinations can create value for tourists in order to become more important for tourism in the region, as well as to become main destinations by themselves. Contribution – The theoretical contribution from this study shows that the concept of shadow destinations has not been addressed to any great extent in tourism research and that this concept requires further studies. This study makes a contribution to tourism development of shadow destinations.","PeriodicalId":276966,"journal":{"name":"Tourism in Southern and Eastern Europe","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133208130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}