{"title":"Return to Normal Operations","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.CH13","DOIUrl":"https://doi.org/10.1201/9781420048100.CH13","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129275183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Types of Testing","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.CH20","DOIUrl":"https://doi.org/10.1201/9781420048100.CH20","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125440035","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Six Principles for Developing an Effective Plan","authors":"J. Rowan, S. Rowan","doi":"10.1201/9781420048100.CH2","DOIUrl":"https://doi.org/10.1201/9781420048100.CH2","url":null,"abstract":"","PeriodicalId":270082,"journal":{"name":"Call Center Continuity Planning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1998-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116640912","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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