{"title":"Conversation analysis","authors":"Robert J. Moore, Raphael Arar","doi":"10.1145/3304087.3304090","DOIUrl":"https://doi.org/10.1145/3304087.3304090","url":null,"abstract":"Designing user experiences that are “conversational” requires some formal understanding of the structure and mechanics of natural, human conversation. Conversation Analysis (CA) is a sub-field of sociology that focuses on the structure of human talk-in-interaction. It emerged with the invention of the compact audio cassette recorder in the 1960s. As co-founder Harvey Sacks [1984, p. 26] explains,","PeriodicalId":228177,"journal":{"name":"Conversational UX Design","volume":"108 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117254187","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Robert J. Moore, Ibm Reseach-Almaden, Raphael Arar
{"title":"Conversational activity UX patterns","authors":"Robert J. Moore, Ibm Reseach-Almaden, Raphael Arar","doi":"10.1145/3304087.3304093","DOIUrl":"https://doi.org/10.1145/3304087.3304093","url":null,"abstract":"The previous chapters are intended to give you background knowledge and a conceptual framework for understanding conversational UX design. The next three chapters provide a catalog of conversational UX patterns. They are intended to be used as a reference. In these chapters we refer to these patterns collectively as a “pattern language.” The term was coined by Christopher Alexander [1977], a trained architect, who sought an approach to abstracting common problems in architecture and documenting their solutions. The pattern itself describes a problem and then offers a solution, and the culmination of these patterns formulates a language. For example, one of his patterns, “76. House for a Small Family,” reads:","PeriodicalId":228177,"journal":{"name":"Conversational UX Design","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129591809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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