Telemedicine reports最新文献

{"title":"Enterprise Adoption of Telehealth: An Academic Medical Center's Experience Utilizing the Telehealth Service Implementation Model.","authors":"Shawn Valenta,&nbsp;Jillian Harvey,&nbsp;Emily Sederstrom,&nbsp;Meghan Glanville,&nbsp;Tasia Walsh,&nbsp;Dee Ford","doi":"10.1089/tmr.2021.0006","DOIUrl":"https://doi.org/10.1089/tmr.2021.0006","url":null,"abstract":"<p><p>There are numerous challenges to developing and sustaining successful telehealth services and a paucity of guiding frameworks to inform telehealth strategy, design, and ongoing operations. The framework Telehealth Service Implementation Model (TSIM)™ was developed to provide a guiding telehealth framework that enables grassroots innovations and accounts for the many factors and domains necessary for successful telehealth service development, implementation, and sustainment. TSIM includes six phases: (1) Pipeline, (2) Strategy, (3) Development, (4) Implementation, (5) Operations, and (6) Continuous Quality Improvement. TSIM provides common terminology for improved team coordination, checkpoints, and milestones to facilitate scaling telehealth services, and a process to get stalled services back on track. TSIM provides an invaluable framework to assist organizations in developing a strategic vision for telehealth services, designing telehealth services enabled for success, and monitoring for high quality and high reliability.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"163-170"},"PeriodicalIF":0.0,"publicationDate":"2021-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8259072/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"39175024","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Seeing the Value of Video: A Qualitative Study on Patient Preference for Using Video in a Veteran Affairs Telemental Health Program Evaluation.","authors":"Patricia V Chen,&nbsp;Ashley Helm,&nbsp;Terri Fletcher,&nbsp;Miryam Wassef,&nbsp;Julianna Hogan,&nbsp;Amy Amspoker,&nbsp;Marylène Cloitre,&nbsp;Jan Lindsay","doi":"10.1089/tmr.2021.0005","DOIUrl":"https://doi.org/10.1089/tmr.2021.0005","url":null,"abstract":"<p><p><b>Background:</b> As the use of telemental health-mental health care delivered through video or phone-has increased in the era of COVID, it is important to understand patients' preferences and perspectives regarding the use of video for telehealth visits. A new web-based treatment program for veterans uses video visits with mental health experts to supplement its online cognitive behavioral therapy to treat clinically significant symptoms of depression and/or post-traumatic stress disorder. <b>Objective:</b> As part of the program evaluation, Veterans were asked, \"How important was it for you to be able to physically see your provider through video telehealth?\" to understand whether they thought using video was important and why it may or may not be important. <b>Materials and Methods:</b> The study uses data from the program's exit survey and exit interview. The surveys and interviews were conducted over a 19-month period. Surveys and interviews were conducted over the phone with note taking. Matrix and content analyses were used to analyze the qualitative data-predetermined themes and emergent themes were analyzed and inform findings. <b>Results:</b> Seventy-three veterans completed a survey. Of these, 64 completed an interview. The majority of veterans surveyed (75%) said that it was \"very important\" to physically see their provider through video telehealth, 23% said that it was at least \"somewhat important\" or \"not at all important.\" This study highlights three main themes found in the qualitative data: patients discuss (1) advantages of using video, (2) why they dislike video, and (3) technological barriers to using video. <b>Conclusions:</b> Being able to visually see a provider, and be seen by a provider, has distinct benefits for care and relationship building that are difficult to achieve over the phone. This has important implications for the future delivery of telemental health care and deserves consideration as patients and providers decide whether to use phone or video for remotely delivered care.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"156-162"},"PeriodicalIF":0.0,"publicationDate":"2021-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8812285/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40024990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Inpatient Telehealth and Coronavirus Disease 2019 Outcomes: Experiences in Alabama.","authors":"Kierstin Cates Kennedy,&nbsp;Kristine R Hearld,&nbsp;Brian May,&nbsp;Allyson G Hall,&nbsp;Sue S Feldman,&nbsp;Kyndal McKnight,&nbsp;Abigayle Kraus,&nbsp;Wendy Feng,&nbsp;William Opoku-Agyeman","doi":"10.1089/tmr.2021.0004","DOIUrl":"https://doi.org/10.1089/tmr.2021.0004","url":null,"abstract":"<p><p><b>Background:</b> During the early months of the coronavirus disease 2019 (COVID-19) pandemic, hospitals were concerned about preserving personal protective equipment. UAB Hospital Medicine designed a strategy to outfit acute care patient rooms on a COVID-19 unit with telemedicine technology to allow for remote clinician rounding. <b>Objective:</b> To describe one hospital's experience with inpatient telehealth and compare outcomes between patients with and without inpatient telehealth visits. <b>Design and Methods:</b> Retrospective chart review of patients admitted to UAB Hospital Medicine with COVID-19 between March 16, 2020 and April 24, 2020. Logistic and negative binomial regression models were used to examine the relationship between telehealth visits and the likelihood of a subsequent transfer to the intensive care unit (ICU), ventilation, and number of ICU days. Clinician interviews provided additional insight into the telehealth implementation. <b>Findings:</b> One-quarter of the patients received a telehealth visit. Half were admitted to the ICU, and one-third received ventilation. Regression models did not identify statistically significant differences in transfer to the ICU, number of ICU days, and ventilation between patients with and without telehealth visits. Older age and increased respiratory rate were associated with higher odds of ICU admission. Patients with a cough were associated with lower odds of ventilation and fewer ICU days. <b>Discussion:</b> Implementation challenges included difficulties associated with assisting patients with operating the tablets. However, clinicians noted that there was a great benefit to patients being able to see an unmasked physician. Furthermore, the telehealth program proved to be a viable strategy for connecting patients in isolation with their families. Findings can inform the future development of inpatient telemedicine strategies.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"148-155"},"PeriodicalIF":0.0,"publicationDate":"2021-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8812284/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40025408","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Telementoring Program and Hepatitis C Virus Care in Rural Patients.","authors":"Ping Du,&nbsp;Xin Yin,&nbsp;Lan Kong,&nbsp;Jeah Jung","doi":"10.1089/tmr.2021.0001","DOIUrl":"https://doi.org/10.1089/tmr.2021.0001","url":null,"abstract":"<p><p><b>Background:</b> Rural patients with chronic hepatitis C virus (HCV) infection may be less likely to access HCV care than those in urban areas. A telementoring, task-shifting model has been implemented to address the unmet needs of HCV care. Evidence is needed on whether this intervention improves HCV care in rural HCV patients. <b>Methods:</b> We compared three key HCV care indicators among Medicare patients with chronic hepatitis C in 2014-2016 by urban-rural status between New Mexico with a telementoring program and Pennsylvania without such a program. We classified each patient's urban-rural status based on his or her ZIP code of residence. We used multivariable log-binomial regressions to examine the relative probability of receiving HCV care by urban and rural status in two states. <b>Results:</b> In New Mexico, 41.3% of HCV patients resided in rural areas (<i>N</i> = 1155). In Pennsylvania, rural patients accounted for 13.2% (<i>N</i> = 1775). The unadjusted overall rates of receiving HCV RNA or genotype testing within 12 months before HCV treatment were 76.1% in \"rural-New Mexico\" versus 73.3% in \"rural-Pennsylvania,\" 66.2% in \"urban-New Mexico,\" and 70.2% in \"urban-Pennsylvania.\" Post-treatment HCV RNA testing rate was also high in \"rural-New Mexico\" (83.0%). After adjusting for demographic and clinical characteristics, \"rural-New Mexico\" HCV patients who received HCV treatment still had the highest probability of taking HCV RNA or genotype testing before HCV treatment, compared with other groups (relative risk [95% confidence interval]: 0.91 [0.84-1.00] in \"rural-Pennsylvania,\" 0.85 [0.78-0.93] in \"urban-New Mexico,\" and 0.93 [0.87-1.00] in \"urban-Pennsylvania\"). <b>Conclusions:</b> The telementoring program may help improve HCV care in rural patients.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"143-147"},"PeriodicalIF":0.0,"publicationDate":"2021-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8142682/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"39023339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Making It Work: Physicians' Perspectives on the Rapid Transition to Telemedicine.","authors":"Matthew J DePuccio, Alice A Gaughan, Ann Scheck McAlearney","doi":"10.1089/tmr.2020.0038","DOIUrl":"10.1089/tmr.2020.0038","url":null,"abstract":"<p><p><b>Background:</b> Telemedicine is a major pillar in the health care system's response to the coronavirus disease 2019 (COVID-19) pandemic. However, the rapid implementation of telemedicine is not without its challenges. We examined the strategies primary care physicians (PCPs) used to make the transition to telemedicine during the pandemic. <b>Methods:</b> A qualitative study was conducted to explore the perspectives of PCPs working at a Midwestern Academic Medical Center (AMC) who used telemedicine during the COVID-19 pandemic. Semistructured interviews with 20 PCPs were conducted 3 months following the rapid increase in the use of telemedicine across the AMC. Interview questions asked about physicians' challenges using telemedicine, the changes they had to make to use telemedicine, and what had helped them deliver care through telemedicine. All interviews were recorded, transcribed, coded, and rigorously analyzed using deductive thematic analysis. <b>Results:</b> According to PCPs, a successful transition to telemedicine involved three key elements: (1) maintaining flexibility in the context of constant change; (2) recognizing the need to upgrade their home office spaces; and (3) seeking opportunities to continue collaborating and sharing knowledge with peers. These strategies enabled physicians to rapidly pivot to deliver care through telemedicine when stay-at-home orders took effect. Physicians also described how frequent leadership communication and the rapid dissemination of telemedicine training supported their use of this care modality. <b>Conclusions:</b> Successful adoption of telemedicine requires that physicians adapt their care delivery practices. Considering these facilitators of telemedicine use can help both physicians and health care organizations with this important transition.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"135-142"},"PeriodicalIF":0.0,"publicationDate":"2021-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8812283/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40025278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Telepractice Treatment for Aphasia: Association Between Clinical Outcomes and Client Satisfaction.","authors":"Molly Jacobs,&nbsp;Patrick M Briley,&nbsp;Xiangming Fang,&nbsp;Charles Ellis","doi":"10.1089/tmr.2020.0024","DOIUrl":"https://doi.org/10.1089/tmr.2020.0024","url":null,"abstract":"<p><p><b>Introduction:</b> Health services research has demonstrated the association between patient satisfaction and treatment outcomes illustrating the importance of satisfaction in determining favorable treatment outcomes. Despite abundant evidence in the acute care setting, few researchers have explored these associations among patients receiving speech rehabilitation or therapeutic treatment particularly those receiving treatment through nontraditional delivery methods. <b>Objective:</b> To examine the satisfaction with a community-based telepractice approach for treating aphasia among stroke survivors who reside in rural areas and assess potential correlations between satisfaction and patient outcomes. <b>Methods:</b> In total, 22 adults with poststroke aphasia who resided in rural areas received comprehensive language-oriented treatment (LOT) for aphasia through community-based telepractice. Post-treatment satisfaction with the telepractice approach was assessed using the Client Satisfaction Questionnaire-8 (CSQ-8). <b>Results:</b> After 12 sessions of LOT, Western Aphasia Battery-revised (WAB-R) aphasia quotients (AQs) improved on average 4.64 U. Mean scores on the CSQ-8 averaged 31.0/32.0, indicating a high level of satisfaction with the telepractice approach. In addition, each 1 U of improvement in patient satisfaction was associated with a 1.75 U increase in the WAB-R AQ. <b>Conclusions:</b> Examination of post-treatment satisfaction indicated that satisfaction was highly predictive of effectiveness-a one-point increase in satisfaction was associated with a nearly two-point increase in WAB-R AQ. Results echo findings from acute care studies underscoring the importance of the patient experience in treatment efficacy.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"118-124"},"PeriodicalIF":0.0,"publicationDate":"2021-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8020822/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"25573360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining the Feasibility of Smart Blood Pressure Home Monitoring: Advancing Remote Prenatal Care in Rural Appalachia.","authors":"Jennifer D Runkle,&nbsp;Maggie M Sugg,&nbsp;Sena McCrory,&nbsp;Carol C Coulson","doi":"10.1089/tmr.2020.0021","DOIUrl":"https://doi.org/10.1089/tmr.2020.0021","url":null,"abstract":"<p><strong>Background: </strong>Hypertensive disorders of pregnancy are a leading cause of U.S. maternal morbidity and mortality. Home blood pressure (BP) monitoring can provide early detection of hypertension (HTN) outside of routine prenatal visits. Yet little is understood about how well self-monitored BP performs during pregnancy, particularly in rural America.</p><p><strong>Objective: </strong>To examine the feasibility and patient adherence to a self-monitoring BP program and to remotely collect data on pregnant women during the third trimester at a rural health clinic.</p><p><strong>Materials and methods: </strong>A repeated-measures prospective design was used to remotely monitor home BP readings. We examined retention and persistence of weekly BP monitoring in late-stage pregnancy, differences between weekly self-monitored and clinic BP measures, the performance of self-monitored BP in early detection of pregnancy-induced HTN, and receptivity to technology-enabled prenatal monitoring.</p><p><strong>Results: </strong>A total of 30 women enrolled. Women reported high satisfaction with prenatal care, but missed 5 out of 13 clinic visits (54%). Women contributed an average of 31.2 days of home BP monitoring. Findings showed that home systolic and diastolic BP readings slightly varied from clinic readings. Women reported high health-related internet use and e-health literacy. Participants (93%, <i>n</i> = 25) reported a willingness to change their behavior during pregnancy in response to personalized recommendations from a smartphone. Although preliminary, we confirmed that remote monitoring can detect elevated BP earlier than in routine clinic visits.</p><p><strong>Conclusion: </strong>Findings from this study can be used to inform a novel remote monitoring protocol to improve pregnancy care in a rural care setting.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"125-134"},"PeriodicalIF":0.0,"publicationDate":"2021-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9049804/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40025401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"News Article Portrayal of Virtual Care for Health Care Delivery in the First 7 Months of the COVID-19 Pandemic.","authors":"Kathy L Rush,&nbsp;Lindsay Burton,&nbsp;Mindy A Smith,&nbsp;Sarah Singh,&nbsp;Kira Schaab,&nbsp;Matthias Görges,&nbsp;Robert Janke,&nbsp;Leanne M Currie","doi":"10.1089/tmr.2020.0033","DOIUrl":"https://doi.org/10.1089/tmr.2020.0033","url":null,"abstract":"<p><strong>Objectives: </strong>The onset of the 2020 coronavirus pandemic resulted in rapid implementation of virtual care solutions at an unprecedented pace. The news media, as a trusted source for many Canadians, plays a vital role during emergencies by reporting on changes in health care protocols, policies, and technologies. This article presents the results of a qualitative analysis of Canadian news articles between February and August of 2020 to identify critical themes with respect to virtual care.</p><p><strong>Methods: </strong>A full-text search of the database Canadian Newsstream resulted in 1542 articles (708 duplicates), of which 294 articles were included in the final analysis. Inductive analysis was used to generate themes and identify voices, contradictions, and tensions in the articles.</p><p><strong>Results: </strong>Analysis generated four themes: coronavirus disease (COVID-19) as a catalyst for virtual care, safety and protection, economic impacts, and telehealth as a model of care. Media portrayals represented some voices (e.g., physicians) while limiting others (e.g., patients), reflected some contradictory messaging with respect to safety and protection, and raised key issues and concerns about virtual health care delivery during the first 7 months of COVID-19.</p><p><strong>Conclusions: </strong>Our findings of successful and rapid uptake, uses and concerns around funding, and privacy and virtual care adoption reported in the news media can be used to inform longer term implementation and sustainability. Policy makers could benefit from crafting messages that balance information and reassurance. Public/patient perspectives, which were largely missing from news media, are needed to gauge receptivity and sustainability.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"108-117"},"PeriodicalIF":0.0,"publicationDate":"2021-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9049820/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40024818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Responding to COVID-19: Implementing a Telemedicine Program at a Student-Run Free Clinic.","authors":"Elizabeth Cook,&nbsp;Bianca Arboleda,&nbsp;Heather Stewart,&nbsp;Eliza Nguyen,&nbsp;Alexander Shahin,&nbsp;Lucy Guerra,&nbsp;Eduardo Gonzalez","doi":"10.1089/tmr.2020.0037","DOIUrl":"https://doi.org/10.1089/tmr.2020.0037","url":null,"abstract":"<p><strong>Introduction: </strong>Telemedicine has enabled access to care during the COVID-19 pandemic. This article describes the creation and implementation of a telemedicine clinic in a student-run free clinic (SRFC) serving uninsured patients in Tampa, FL.</p><p><strong>Methods: </strong>A new workflow was developed for a telemedicine clinic, including a screening algorithm to determine appropriateness for telemedicine appointments. Volunteer students and providers conducted patient remote visits that allowed students to have service-learning experiences. Analysis of patient visits between March 31, 2020, and July 23, 2020, was conducted. Study protocol was reviewed by the Institutional Review Board and an exemption was obtained.</p><p><strong>Results: </strong>Eighty-four visits were conducted for 58 unique patients. Seventy-two percent were female and 88% were of Hispanic or Latino origin. Forty-four students and 33 physicians volunteered. The majority of visits were general follow-ups (83%) followed by psychiatry (11%) and cardiology (6%).</p><p><strong>Conclusion: </strong>Telemedicine is a viable method of providing care for an at-risk uninsured population at an SRFC. It can also enhance service learning for medical student volunteers.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"97-107"},"PeriodicalIF":0.0,"publicationDate":"2021-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9049808/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40024815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Patient Experience of a Neurology Tele-Follow-Up Program Initiated During the Coronavirus Disease 2019 Pandemic: A Questionnaire-Based Study.","authors":"Mudit Agarwal,&nbsp;Arushi Arushi,&nbsp;Lovedeep Singh Dhingra,&nbsp;Lajjaben Jayeshkumar Patel,&nbsp;Samprati Agrawal,&nbsp;Padma Srivastava,&nbsp;Manjari Tripathi,&nbsp;Achal Srivastava,&nbsp;Rohit Bhatia,&nbsp;Mamta Bhushan Singh,&nbsp;Kameshwar Prasad,&nbsp;Deepti Vibha,&nbsp;Venugopalan Y Vishnu,&nbsp;Roopa Rajan,&nbsp;Awadh Kishor Pandit,&nbsp;Rajesh Kumar Singh,&nbsp;Anu Gupta,&nbsp;Divya Madathiparambil Radhakrishnan,&nbsp;Animesh Das,&nbsp;Bhargavi Ramanujam,&nbsp;Ayush Agarwal,&nbsp;Arunmozhimaran Elavarasi","doi":"10.1089/tmr.2020.0034","DOIUrl":"https://doi.org/10.1089/tmr.2020.0034","url":null,"abstract":"<p><p><b>Background:</b> Teleneurology consultations can be highly advantageous since neurological diseases and disabilities often limit patient's access to health care, particularly in a setting where they need to travel long distances for specialty consults. Patient satisfaction is an important outcome assessing success of a telemedicine program. <b>Materials and Methods:</b> A cross-sectional study was conducted to determine satisfaction and perception of patients toward an audio call based teleneurology follow-up initiated during the coronavirus disease 2019 pandemic. Primary outcomes were satisfaction to tele-consult, and proportion of patients preferring telemedicine for future follow-up. <b>Results:</b> A total of 261 patients who received tele-consult were enrolled. Satisfaction was highest for domain technological quality, followed by patient-physician dialogue (PPD) and least to quality of care (QoC). Median (interquartile range) patient satisfaction on a 5-point Likert scale was 4 (3-5). Eighty-five (32.6%; 95% confidence interval 26.9-38.6%) patients preferred telemedicine for future follow-up. Higher overall satisfaction was associated with health condition being stable/better, change in treatment advised on tele-consult, diagnosis not requiring follow-up examination, higher scores on domains QoC and PPD (<i>p</i> < 0.05). Future preference for telemedicine was associated with patient him-/herself consulting with doctor, less duration of follow-up, higher overall satisfaction, and higher scores on domain QoC (<i>p</i> < 0.05). On thematic analysis, telemedicine was found convenient, reduced expenditure, and had better physician attention; in-person visits were comprehensive, had better patient-physician relationship, and better communication. <b>Discussion:</b> Patient satisfaction was lower in our study than what has been observed earlier, which may be explained by the primitive nature of our platform. Several variables related to the patients' disease process have an effect on patient satisfaction. <b>Conclusion:</b> Development of robust, structured platforms is necessary to fully utilize the potential of telemedicine in developing countries.</p>","PeriodicalId":22295,"journal":{"name":"Telemedicine reports","volume":" ","pages":"88-96"},"PeriodicalIF":0.0,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8989087/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40025404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}