Int. J. Internet Enterp. Manag.最新文献_第2页

CEO compensation and accruals management 首席执行官薪酬和应计费用管理

Int. J. Internet Enterp. Manag. Pub Date : 2014-02-10 DOI: 10.1504/IJIEM.2014.059179

Q. Hao, Nan Hu, Lingbing Liu, L. Yao

引用次数: 1

Web-based information systems success: testing the antecedents of online customer satisfaction 基于网络的信息系统的成功:测试在线客户满意度的先决条件

Int. J. Internet Enterp. Manag. Pub Date : 2013-08-23 DOI: 10.1504/IJIEM.2013.055959

Moez Bellaaj

引用次数: 2

The impact of consumption emotions of standby customers on customer satisfaction: an empirical analysis from Chinese customers 待机顾客消费情绪对顾客满意的影响:来自中国顾客的实证分析

Int. J. Internet Enterp. Manag. Pub Date : 2013-08-23 DOI: 10.1504/IJIEM.2013.055969

Bin Zhang, Qinghong Xie, Xiaorong Fu, Xiaoming Yang

{"title":"The impact of consumption emotions of standby customers on customer satisfaction: an empirical analysis from Chinese customers","authors":"Bin Zhang, Qinghong Xie, Xiaorong Fu, Xiaoming Yang","doi":"10.1504/IJIEM.2013.055969","DOIUrl":"https://doi.org/10.1504/IJIEM.2013.055969","url":null,"abstract":"In recent years, as the traditional cognitive model cannot fully explain the degree of customer satisfaction, western scholars started to incorporate the consumption emotions into the cognitive model which has developed the current dominant customer satisfaction cognition-emotion model, a dominant method. However, divergences exist in the research conclusions about the discrepancy between emotion and expectation disconfirmation and how they influence the customer satisfaction. Some scholars hold that the divergences resulted from the ignorance of different timing (before consumption, in consumption and after consumption) of emotion measurement. The author focused on the customers who are waiting for banking services to study the interaction of the disagreed customer emotions before consumption and expectations in consumption as well as their influence on customer satisfaction. The author verify the influence with the help of description experiment method, in hope of being beneficial to the improvement of customer satisfaction theories and providing the banking industry an idea to increase service quality.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134058969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Performance evaluation of a centralised web-based integrated information system across the supply chain 跨供应链的基于网络的集中式集成信息系统的绩效评估

Int. J. Internet Enterp. Manag. Pub Date : 2013-08-23 DOI: 10.1504/IJIEM.2013.055958

Rupak Rauniar, Dewaynna Horn, Greg Rawski, Jie Yang

引用次数: 1

Investigating the utilisation of ERP systems in the UAE 调查阿联酋ERP系统的使用情况

Int. J. Internet Enterp. Manag. Pub Date : 2012-10-18 DOI: 10.1504/IJIEM.2012.049867

S. Mouakket

引用次数: 8

A batch arrival retrial queuing system for essential and optional services with server breakdown and Bernoulli vacation 具有服务器故障和伯努利假期的基本服务和可选服务的批量到达重审排队系统

Int. J. Internet Enterp. Manag. Pub Date : 2012-10-18 DOI: 10.1504/IJIEM.2012.049868

Madhu Jain, G. C. Sharma, Richa Sharma

引用次数: 16

The dynamics of a virtual community during a natural disaster: a network analysis 自然灾害中虚拟社区的动态:网络分析

Int. J. Internet Enterp. Manag. Pub Date : 2012-10-18 DOI: 10.1504/IJIEM.2012.049869

Yuanyuan Cao, Qingyao Wan, Yong Lu, J. Quan, Jingyu Chen

引用次数: 2

Whether satisfaction with and liking for the supervisor moderate the relationship between fair treatment and employee internet behaviour 对主管的满意和喜爱是否调节公平待遇与员工上网行为之间的关系

Int. J. Internet Enterp. Manag. Pub Date : 2012-10-18 DOI: 10.1504/IJIEM.2012.049866

P. Lara, Antonia M. Gil-Padilla

{"title":"Whether satisfaction with and liking for the supervisor moderate the relationship between fair treatment and employee internet behaviour","authors":"P. Lara, Antonia M. Gil-Padilla","doi":"10.1504/IJIEM.2012.049866","DOIUrl":"https://doi.org/10.1504/IJIEM.2012.049866","url":null,"abstract":"The current study aims to elaborate on the link between perceptions of interactional justice (IJ) – a specific type of organisational justice that reflects how an employee is treated by an authority figure – and internet behaviour. We first discuss what is unique about internet behaviour by focusing on two cyber activity categories, cyberloafing and cybercivism, performed by university instructors. Drawing on prior research suggesting that judgments about the supervisor may create schemas that can determine subsequent responses, we predict stronger influences of IJ on internet behaviour in those employees who display higher rather than lower liking for their supervisor and satisfaction with supervisor performance. Furthermore, just as prior research found for conventional deviance and citizenship, the paper hypothesises that cyberloafing and cybercivism are negatively inter-correlated. The results do not support main effects of IJ on these internet behaviours, while employees with comparatively high satisfaction with their supervisor’s performance responded to IJ with less cyberloafing and more cybercivism. Contrary to expectations, the predicted inter-correlation was not supported and employees with relatively high liking for the supervisor responded to IJ by displaying more cyberloafing and the same cybercivism. Finally, the threeway interaction terms decreased cyberloafing but failed to increase cybercivism. Implications for research and practice are discussed.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130592899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An empirical investigation on factors influencing the adoption of mobile phone call centre services: an integrated model 移动电话呼叫中心服务采用影响因素的实证研究:一个综合模型

Int. J. Internet Enterp. Manag. Pub Date : 2011-12-13 DOI: 10.1504/IJIEM.2011.044206

Kanliang Wang, Yanli Bai, Y. Yue

引用次数: 0

Factors influencing on knowledge-sharing behaviour in organisations 组织中影响知识共享行为的因素

Int. J. Internet Enterp. Manag. Pub Date : 2011-12-13 DOI: 10.1504/IJIEM.2011.044204

Saeed Jahanyan, A. Moshabbaki

引用次数: 1