SEISENSE Journal of Management最新文献_第8页

Impact of Corporate Social Responsibility on Job Attitudes: Job Satisfaction and Organizational Commitment of Banking Sector Employees of Pakistan 企业社会责任对工作态度的影响:巴基斯坦银行业员工的工作满意度和组织承诺

SEISENSE Journal of Management Pub Date : 2018-06-05 DOI: 10.5281/ZENODO.1281566

Mavra Khan, Sadia Sarwar, Hiba Khan

引用次数: 14

Mobile Banking Service Quality and Customer Retention: A Moderated Mediation Model of Customer Perceived Value and Perceived Corporate Image 手机银行服务质量与客户留存:客户感知价值与企业感知形象的中介模型

SEISENSE Journal of Management Pub Date : 1900-01-01 DOI: 10.33215/sjom.v4i4.672

Daniel Kipkirui Langat, R. Bonuke, Y. Kibet

{"title":"Mobile Banking Service Quality and Customer Retention: A Moderated Mediation Model of Customer Perceived Value and Perceived Corporate Image","authors":"Daniel Kipkirui Langat, R. Bonuke, Y. Kibet","doi":"10.33215/sjom.v4i4.672","DOIUrl":"https://doi.org/10.33215/sjom.v4i4.672","url":null,"abstract":"Purpose- This study examined the moderating effect of perceived corporate image on the indirect relationship between mobile banking service quality and customer retention via customer perceived value in the Kenyan banking industry\u0000Design/Methodology- The study adopted an explanatory research design, employing multistage, simple random and systematic sampling techniques in collecting data from a sample size of 400 consumers of mobile banking services in Kenya using a self-administered questionnaire\u0000Findings- The results reveal a significant mediating effect of customer perceived value on the relationship between mobile banking service quality and customer retention. Moreover, the study established that perceived corporate image moderates the relationship between; mobile banking service quality and customer perceived value and mobile banking service quality and customer retention. Finally, perceived corporate image moderates the indirect link between mobile banking service quality and customer retention via customer retention at all levels\u0000Practical Implications- These findings underscore the need for the bank’s management and policymakers to develop quality assurance policies and devise value-centered strategies and image-enhancing strategies to enhance customer retention.\u0000Originality/Value - The study’s findings bring new critical knowledge concerning the indirect effect of customer perceived value and perceived corporate image on the study variables.","PeriodicalId":215982,"journal":{"name":"SEISENSE Journal of Management","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125284790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Segmenting Investors on their Biases Manifested in Investment Decision-Making by Individual Investors 个体投资者在投资决策中表现出的偏见对投资者进行细分

SEISENSE Journal of Management Pub Date : 1900-01-01 DOI: 10.33215/sjom.v4i4.663

Afreen Fatima, J. Sharma

{"title":"Segmenting Investors on their Biases Manifested in Investment Decision-Making by Individual Investors","authors":"Afreen Fatima, J. Sharma","doi":"10.33215/sjom.v4i4.663","DOIUrl":"https://doi.org/10.33215/sjom.v4i4.663","url":null,"abstract":"Purpose- This study proposes to identify the certain biases affecting investor decision-making and to segment investors accordingly.\u0000Design/Methodology- A quantitative research method was applied to measure the existence and impact of the biases on investment decision-making. A survey was administered among the stock market investors in Uttar Pradesh. Factor analysis was used to extract those biases that significantly impact investment decision-making and their mean score to assess the level of agreement that affects their investment decisions.\u0000Findings - The finding reveals that eight extracted factors affect the investment decisions and accordingly segment them on the biases they exhibit. The investors tend to fall into Imitator, Stereotypical, Independent Individualist, Risk Intolerant, Efficient Planner, Confident, Passive, and Competent Confirmer. The Imitators, Independent Individualists, and Confident investors show their higher level of agreement that highly affects their equity investment decision-making.\u0000Practical Implication- This study provides a base to segment the investors on their biases. In addition, it will help in customizing the investment recommendation based on their biases to improve the investment decisions.","PeriodicalId":215982,"journal":{"name":"SEISENSE Journal of Management","volume":"122 12","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120841174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Free Cash Flow and Investment Efficiency of Listed Manufacturing Companies in Nigeria 尼日利亚制造业上市公司自由现金流与投资效率

SEISENSE Journal of Management Pub Date : 1900-01-01 DOI: 10.33215/sjom.v4i4.698

Aliyu Sulaiman Kantudu, A. Umar

{"title":"Free Cash Flow and Investment Efficiency of Listed Manufacturing Companies in Nigeria","authors":"Aliyu Sulaiman Kantudu, A. Umar","doi":"10.33215/sjom.v4i4.698","DOIUrl":"https://doi.org/10.33215/sjom.v4i4.698","url":null,"abstract":"Purpose- This study aims to determine the relationship between free cash flow and investment efficiency of quoted manufacturing companies in Nigeria.\u0000Design- An accounting-based model developed by Richardson (2006) was employed to measure investment efficiency and free cash flow. The population of the study consist of all the listed manufacturing companies in Nigeria. Similarly, the purposive sampling technique was employed to arrive at forty-eight companies for 2008-2018.\u0000Findings- The results of the study confirm the agency theory of free cash flow. Hence, it established that there is a positive and robust relationship between free cash flow and overinvestment.\u0000Practical Implications- the findings of this study has practical implications to various group of users of financial information such as investors, policymakers and other stakeholders in the listed manufacturing sector in Nigeria. The study recommends that policymakers reduce the cost of debt, and likewise, managers should emphasize the facilitation of equity capital.\u0000Originality- To the best of the researcher's knowledge, this is the first study to examine the relationship between free cash flow and investment efficiency in Nigeria.","PeriodicalId":215982,"journal":{"name":"SEISENSE Journal of Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128900145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0