International Environment of Global Business eJournal最新文献_第9页

Customer Relationship Management in Indian Banks 印度银行的客户关系管理

International Environment of Global Business eJournal Pub Date : 2009-04-06 DOI: 10.2139/ssrn.1373592

G. Popli, D. Rao

{"title":"Customer Relationship Management in Indian Banks","authors":"G. Popli, D. Rao","doi":"10.2139/ssrn.1373592","DOIUrl":"https://doi.org/10.2139/ssrn.1373592","url":null,"abstract":"Indian Banks have recorded a phenomenal growth in the past decade with the initiation of Economic Reforms. The banks, both Public and Private, have transformed themselves into profit-oriented business organizations besides playing a developmental role in the economy. In an attempt to be more profitable, the banks have become competitive and more customer-oriented. This new orientation has compelled them to take a more pragmatic approach for conducting the business. In the backdrop of this scenario, the study reviewed implementation of Customer Relationship Management (CRM) and the impact of CRM on service quality and customer retention in ten public and private sector banks of India. It was found that the Private Sector Banks have been able to implement the CRM practices more effectively as compared to their Public Sector counterparts. This fact has further been corroborated by the findings of the service quality level being provided by these banks. Further, it was observed both the public and private sector banks scored the least on responsiveness and empathy factors. Public Sector Banks have fared better in terms of reliability and assurance whereas the Private Sector Banks have fared better in terms of tangibility, reliability and assurance. Further, the results suggest that the banks (whether public or private) are equally affected by CRM initiatives they undertake to retain the customers.","PeriodicalId":213755,"journal":{"name":"International Environment of Global Business eJournal","volume":"114 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128111124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 25

Causes and Consequences of Global Imbalances: Perspective from Developing Asia 全球失衡的原因与后果:来自亚洲发展中国家的视角

International Environment of Global Business eJournal Pub Date : 2009-04-01 DOI: 10.2139/SSRN.1611424

C. Adams, Donghyun Park

引用次数: 37

A Dissection of Bookbuilt IPOs: Subscriptions, Underpricing, and Initial Returns 书购ipo剖析:认购、定价过低和初始回报

International Environment of Global Business eJournal Pub Date : 2009-03-17 DOI: 10.2139/ssrn.1361919

A. Khurshed, Alok Pande, Ashutosh Kumar Singh

{"title":"A Dissection of Bookbuilt IPOs: Subscriptions, Underpricing, and Initial Returns","authors":"A. Khurshed, Alok Pande, Ashutosh Kumar Singh","doi":"10.2139/ssrn.1361919","DOIUrl":"https://doi.org/10.2139/ssrn.1361919","url":null,"abstract":"Certain unique characteristics of the Indian bookbuilding process allow us to study the timing and subscription pattern of different investor groups and to dissect the IPO returns into two distinct components: one relating to pre-listing underpricing set by the underwriter and the initial return from first day's trade in the post-listing period. The transparency of the bookbuilding process in India alleviates the winner's curse problem for the uninformed investors and we find that non-institutional buyers follow institutional investors' subscription patterns when bidding for the IPO shares. However, Indian IPOs still exhibit significant positive initial return in the post-listing aftermarket, even after the removal of the underwriters' power of discretionary allocations to preferred institutional clients. These results are inconsistent with Rock's (1986) winner's-curse explanation for positive IPO initial returns and also with that of Benevineste and Spindts' (1989) preferred allocation/information extraction quid pro quo model. We find that the IPO initial return is driven primarily by the unmet demand of the noninstitutional investor groups and consider these results to be generally supportive of Derrien (2005) and Ljungqvist, Nanda and Singh (2006).","PeriodicalId":213755,"journal":{"name":"International Environment of Global Business eJournal","volume":"9 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114026668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9

Influence of Government Policies on Industry Development: The Case of India's Automotive Industry 政府政策对产业发展的影响:以印度汽车产业为例

International Environment of Global Business eJournal Pub Date : 2009-03-01 DOI: 10.2139/ssrn.1583449

Mahipat Ranawat, R. Tiwari

{"title":"Influence of Government Policies on Industry Development: The Case of India's Automotive Industry","authors":"Mahipat Ranawat, R. Tiwari","doi":"10.2139/ssrn.1583449","DOIUrl":"https://doi.org/10.2139/ssrn.1583449","url":null,"abstract":"The automotive industry in India has come a long way from its nascent state at the time of India's independence in 1947 to its present day dynamic form. As compared to the production of mere 4,000 vehicles in 1950, the production of the industry crossed the historic landmark of 10 million vehicles in 2006. Today, the industry produces a wide range of automobiles and auto-components catering to both the domestic as well as foreign markets. The development of the industry has been shaped by the demand on the one hand and the government interventions on the other; the influence of the latter being considerable. The evolution of India's automotive industry is identified to have occurred in four phases. In the first (1947-1965) and second phase (1966-1979), the important policies identified were related to protection, indigenisation and regulation of the industry. On the one hand, these policies helped India to build an indigenous automotive industry, while on the other it led to unsatisfactory industry performance. In the third phase (1980-1990), the single most important policy identified was the one with regard to relaxation in the means of technology acquisition. The foreign competition inducted into the industry transformed its dynamics. Lastly, in the fourth phase (1991 onwards) the liberalisation with regard to foreign investment had a significant influence on the Indian automotive industry as we see it today. This work traces the evolution of the automotive industry from its inception to present day and identifies the important policies made by the Indian government. The work also studies the influence of important policies on the development of the industry.","PeriodicalId":213755,"journal":{"name":"International Environment of Global Business eJournal","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114534441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 29

The Relationship Between Chronic Poverty and Household Dynamics: Evidence from Indonesia 长期贫困与家庭动态之间的关系:来自印度尼西亚的证据

International Environment of Global Business eJournal Pub Date : 2009-01-01 DOI: 10.2139/ssrn.1537080

W. Widyanti, A. Suryahadi, S. Sumarto, A. Yumna

{"title":"The Relationship Between Chronic Poverty and Household Dynamics: Evidence from Indonesia","authors":"W. Widyanti, A. Suryahadi, S. Sumarto, A. Yumna","doi":"10.2139/ssrn.1537080","DOIUrl":"https://doi.org/10.2139/ssrn.1537080","url":null,"abstract":"The composition of households frequently change due to births, deaths, divorces, marriages, the departure of children from home, and other compositional changes. Consequently, a large number of people undergo some fundamental change in household arrangements during relatively short periods of time. However, using data from Indonesia, this study finds that change in household composition is not a major cause of chronic poverty. Similarly, it finds no evidence that households change their composition to cope with negative shocks. Nevertheless, the study confirms that the larger the number of household members, the higher the probability that a household is chronically poor. Comparing different types of household compositions, households with a single female without children have the lowest probability of being either chronically poor or vulnerable, while single male households with or without children have the highest probability of being vulnerable. Frequent changes in household compositions imply that the use of household as the unit of analysis for poverty may undermine, or at least complicate, the conceptualization and measurement of chronic poverty. This also implies that the problem of targeting social protection programs not only relates to implementation, but also has some conceptual roots.","PeriodicalId":213755,"journal":{"name":"International Environment of Global Business eJournal","volume":"605 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116378774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 40

Management Predisposition, Motive, Opportunity, and Earnings Management for Fraudulent Financial Reporting in Malaysia 管理倾向，动机，机会，和盈余管理欺诈财务报告在马来西亚

International Environment of Global Business eJournal Pub Date : 2008-12-15 DOI: 10.2139/ssrn.1321455

Suhaily Hasnan, Rashidah Abdul Rahman, Sakthi Mahenthrian

{"title":"Management Predisposition, Motive, Opportunity, and Earnings Management for Fraudulent Financial Reporting in Malaysia","authors":"Suhaily Hasnan, Rashidah Abdul Rahman, Sakthi Mahenthrian","doi":"10.2139/ssrn.1321455","DOIUrl":"https://doi.org/10.2139/ssrn.1321455","url":null,"abstract":"This study examines two issues relating to fraudulent financial reporting in Malaysia. The first issue examines factors involved with fraudulent financial reporting practices; i.e. predisposition (i.e. related party transactions, history of prior violations, founders on board), motive (i.e. economic factor, ownership factor, political factor) and opportunity (i.e. poor corporate governance). Then, the second issue looks into the relationship between earnings management and the occurrences of fraudulent financial reporting. The study uses a matched sample of 47 firms that were convicted of issuing fraudulent financial statements during the period from 1996 to 2006. Our results show that firms with fewer related party transactions, higher number of prior violations, and higher proportion of founders on board are more likely to \"tip\" over the edge into fraudulent financial reporting. We also find that the corporate environment most likely to lead to fraudulent financial reporting is characterized by accounting practices that are already \"pushing the envelope\" on earnings management. Furthermore, we find that firms are embroiled in fraudulent financial reporting when non-family and non-foreigners own the company, and when the level of financial distress is high. As expected, our results also show that firms involved in fraudulent financial reporting have significantly poor corporate governance structures whereby the audit quality is lower and outside directors seem overcommitted. However, we find no evidence that firm's political connection factor or the level of board independence play a significant role in the potential for fraudulent financial reporting.","PeriodicalId":213755,"journal":{"name":"International Environment of Global Business eJournal","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122466768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 20

Between Intelligence and Espionage in the Contemporary Business Environment 当代商业环境中的情报与间谍

International Environment of Global Business eJournal Pub Date : 2008-11-24 DOI: 10.2139/ssrn.1381009

Antonia Colibasanu

引用次数: 6

On the Optimal Portfolio Policy for the Unemployment Insurance Funds in Chile 智利失业保险基金最优投资组合政策研究

International Environment of Global Business eJournal Pub Date : 2008-07-25 DOI: 10.2139/ssrn.1405462

Pablo Castañeda

引用次数: 1

Corporate Governance - Selection of Top-Management: Indian Management Wisdom 公司治理-高层管理人员的选择:印度管理智慧

International Environment of Global Business eJournal Pub Date : 2008-03-28 DOI: 10.2139/ssrn.1336391

B. R. Lazuli, Revathi Lazuli

引用次数: 0

ICT Infrastructure in Two Asian Giants: A Comparative Analysis of China and India 两个亚洲大国的信息通信技术基础设施:中国和印度的比较分析

International Environment of Global Business eJournal Pub Date : 2008-01-10 DOI: 10.2139/ssrn.1085928

Venkata Praveen Tanguturi, F. Harmantzis

引用次数: 2