Journal of E-Governance archive最新文献

{"title":"What Role for Government in E-Government?","authors":"M. Finger","doi":"10.3233/GOV-2010-0230","DOIUrl":"https://doi.org/10.3233/GOV-2010-0230","url":null,"abstract":"In this paper I will discuss the past evolution and the future of e-Government services in the context of both changing government and changing technology. It will explore, in particular, which role government will and shall play in e-government. I will do so by putting eGovernment into the broader context of evolving state institutions as well as into the context of evolving technology, as, both combined, they are leading to changes in public services as well as in public service delivery. The evolution of the infrastructures – communications, transport and energy – during the past 30 years will serve as an illustration of the way some public services have changed. I will thus extrapolate from the evolving infrastructures to the not yet liberalized public services and conclude that the remaining public services will undergo similar changes as the infrastructure services with government reduced to playing essentially a regulatory role in future e-Government services. The paper is structured as follows: in a first section, I will present the transformation of the infrastructures and by doing so introduce the conceptual framework within which to analyze the broader transformation of the public services. In a second section, I will then recall the transformation that has already occurred in the public services. In particular, I will show that egovernment is actually a continuation of this transformation, but that e-government is not a stable model and that the transformation is likely to continue. In a third section, I will analyze the very nature of e-government services by distinguishing three key functions that must be ensured for e-government services to be delivered. This will lead me in the fourth section to crystallize the role of government in e-Government, which will in essence a regulatory role. All in all, I extrapolate the current evolution of both government and technology and define what this means for the way government services will be delivered in the future, electronically or not.","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132649960","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Ghana Community Information Centers (CiCs) e-Governance Success or Mirage?","authors":"Johanna Ekua Awowi","doi":"10.3233/GOV-2010-0224","DOIUrl":"https://doi.org/10.3233/GOV-2010-0224","url":null,"abstract":"Following the initial implementation of Information and Communication Technologies for development (ICT4D) projects in rural Africa, many did not yield the anticipated outcomes, and interest has been waning. People then began talking about \"sustainable ICT\" projects as projects which would become self-sufficient after their initial donor-led investment and set-up period. Beyond WSIS's broad objective for all nations, Ghana Government set its own clear cut and specific objectives to Community Information Centers (CICs) project, to bridge the digital divide between urban and rural dwellers in the country. They are to serve as training centers where acquisition of ICT skills and knowledge are provided for underprivileged people and also to bring government services online closer to the people at the grassroots. Is it true that rural Ghana does not want to connect with the rest of the world through information centers? \u0000 \u0000This analysis is based on data collected from all known public records, reports, and other materials which were researched, and where possible, persons either directly involved with the project as administrators or users were interviewed. \u0000 \u0000Common challenges or constraints facing project managers in sustaining the centers are also analyzed. It determines whether the use of mobile phones gaining in popularity for instance, support the popular rhetoric which has begun to question the need of ICTs or specifically, information centers, beyond the mobile phone; thereby making the centers redundant. Finally, the analysis makes suggestions for possible ways forward in terms of ICT diffusion in rural Ghana.","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116920340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Rural and Municipal e-Government Initiatives in Developing Countries: Best Practices and a Framework for Success","authors":"Jean-Pierre Auffret","doi":"10.3233/GOV-2010-0222","DOIUrl":"https://doi.org/10.3233/GOV-2010-0222","url":null,"abstract":"While many developing country e-Government efforts are national government focused, rural and municipal initiatives hold great promise as well for bettering the lives of citizens. Rural and municipal e-Government directly connect government and citizens and can further efforts to provide services effectively, promote economic development and foster citizen engagement. The paper reviews best practices and success stories in rural and municipal e-Government efforts, and then develops an assessment model, SENSE, determining the promise of rural and municipal e-Government investments. The paper concludes with a discussion of Open City Portal - an open source platform for municipal portals - that enables municipalities with limited budgets and technology expertise to develop a municipal portal that helps achieve many of the objectives of e-Government.","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"136 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131968592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"India's Approach in Constructing One-Stop Solution Towards e-Government","authors":"Neeta Verma, Alka Mishra","doi":"10.3233/GOV-2010-0223","DOIUrl":"https://doi.org/10.3233/GOV-2010-0223","url":null,"abstract":"The spinning of time the wheel has seen a lot; but the best gift of mankind to mankind is the discovery of Information and Communication Technologies, the tool that gave birth to the big bang theory of electronic-Governance in the universe of countries and nations. The explosive ingress of technology into every facet of life has changed how people exist, how they work, how companies do business and how governments serve their communities. e-Governance has given new dimensions to the system of governing nations and enhancing citizen services by making the process of governance and public administration much more efficient and effective. e-Government reveals the ultimate visions for public administrations and governments to undergo a huge modernization and reorganization. E-governance has played an essential role in improving governmental processes (e-administration), connecting citizens (e-citizens and e-services) and building external interactions (e-society). With the inclusion of e-governance in governing process came the concept of Single Entry National Portal i.e. One Stop Government which efficiently integrates public services from a citizen's point of view. Such Portals help the citizens and other stakeholders to have a 24 × 7 × 365 access to public service authorities and the services being provided by them at a single point. The various Government Departments at Central, State and Local level collect, use and manage large volumes of information/services and to ensure effective access to government policymaking and operations as well as to ensure government accountability, the public needs consistent, predictable access to government information. One Stop Government Portals step in here and provide full entree to its citizens making their lives easy and smooth. This paper discourses the significance of One Stop Government accentuating india.gov.in, The National Portal of India. The National Portal of India is a huge and comprehensive repository of information and data regarding the citizen services available in India. india.gov.in, is a Mission Mode Project under the National e-Governance Plan (NeGP), of the country implemented with an objective to provide a single window access to the information and services of the Indian Government at all levels, from Central to the State Government, from the District Administration and to the village Panchayats, all for the citizens and other stakeholders. The National Portal india.gov.in, acts as a front end to various e-Government initiatives and a gateway to over 6000 websites providing a variety of information and services being provided by different Indian government departments at multiple levels. It is a reservoir of resources and provides in-depth information about the India and its various aspects. india.gov.in plies valuable information to a wide variety of target audience encompassing the citizens, government, business strata and overseas Indians. The National Portal of India is one stop por","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127400415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of Citizen Relationship Management (CRM) on Government: Evidence from U.S. Local Governments","authors":"C. Reddick","doi":"10.3233/GOV-2010-0216","DOIUrl":"https://doi.org/10.3233/GOV-2010-0216","url":null,"abstract":"This paper examines the impact of Citizen Relationship Management (CRM) technology adoption on local governments in the United States. The purpose of the paper is to determine whether this technology has influenced organizational change. From the literature six factors appear to be important in the adoption of CRM, and these factors are examined through a survey of Chief Administrative Officers (CAO) in cities and counties that have adopted CRM systems. The results of the survey show that CRM had a strong impact on creating a more efficient, effective, and transparent governments. What was especially noteworthy from the survey results was that CAOs believed that CRM greatly improved communication with citizens. The challenges of CRM for local government were lack of funding and the difficulty of departments to relinquish control of their customer support systems. More basic technology is viewed as being the most effective in CRM systems. There is lack of integration of different service channels for most local governments such as the Website and phone. The implications of this survey are that CRM is having a broad impact on organizational change, but there is much more research that needs to be done on this understudied area of public administration.","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124103992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Semantic Interoperability for Enhancing Sharing and Learning through E-Government Knowledge-Intensive Portal Services","authors":"KiuChing-Chieh, YuenLai-Yung, TsuiEric","doi":"10.5555/1839270.1839281","DOIUrl":"https://doi.org/10.5555/1839270.1839281","url":null,"abstract":"E-Government emerges from the web sites that offer static information, documents and forms for employees and citizens to more advanced types of transactions, enquiries, and process automations to m...","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114277633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Shaping M-Government for Emergency Management: Issues and Challenges","authors":"M. Moon","doi":"10.3233/GOV-2010-0217","DOIUrl":"https://doi.org/10.3233/GOV-2010-0217","url":null,"abstract":"This paper explores the prospects of mobile government (m-Government), often presented as ubiquitous government (u-Government) in Asia, an extension of the growing movement toward electronic government (e-Government) with more active application of mobile information technologies. This study examines the current status and challenging issues regarding m-government. Reviewing the relevant literature on m-Government, this study also investigates some best-practice examples, particularly in the area of emergency management related to natural disasters and public safety. This paper offers four different recommendations for facilitating and improving the implementation of m-Government initiatives: 1) the development of strategic m-Government plans and enterprise architecture: 2) securing financial resources; 3) strong, sustained political leadership; and 4) intergovernmental, interagency, and inter-sectoral collaboration.","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126819206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Current Status and Future ICT-Based Strategies for Safe Korea","authors":"Seang-Tae Kim","doi":"10.3233/GOV-120326","DOIUrl":"https://doi.org/10.3233/GOV-120326","url":null,"abstract":"","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134337952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying common software needs of rural local governments in India","authors":"D. Misra, R. Hariharan, A. Dubey, Meghna Shrimali, D. K. Jain","doi":"10.3233/GOV-2012-0289","DOIUrl":"https://doi.org/10.3233/GOV-2012-0289","url":null,"abstract":"","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123921809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Singapore launches iN2015: innovation, integration and internationalization","authors":"P. Russell","doi":"10.3233/GOV-2012-0282","DOIUrl":"https://doi.org/10.3233/GOV-2012-0282","url":null,"abstract":"","PeriodicalId":210475,"journal":{"name":"Journal of E-Governance archive","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132756679","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}