Total Quality Management & Business Excellence最新文献_第4页

What does the audience care? The effects of travel vlog information quality on travel intention 观众关心什么?旅游视频信息质量对旅游意向的影响

Total Quality Management & Business Excellence Pub Date : 2023-08-14 DOI: 10.1080/14783363.2023.2246908

Xiaorui Zhou, J. Wong, Dengming Xie, Rongying Liang, Lingrui Huang

{"title":"What does the audience care? The effects of travel vlog information quality on travel intention","authors":"Xiaorui Zhou, J. Wong, Dengming Xie, Rongying Liang, Lingrui Huang","doi":"10.1080/14783363.2023.2246908","DOIUrl":"https://doi.org/10.1080/14783363.2023.2246908","url":null,"abstract":"Although travel vlogs have recently been adopted as digital marketing tools to promote tourist spots, relatively little is known about which attributes of travel vlogs and how these attributes motivate audiences to travel. This study emphasizes the importance of information conveyed by the content of travel vlogs and aims to explore how the information quality (information usefulness, ease of use, and comprehensiveness) in travel vlogs affects audience travel intention through presence, enjoyment, and flow experience. The partial least squares structural equation modeling (PLS-SEM) is adopted to analyze data collected from 241 respondents who had experience with watching travel vlogs. The results indicate that the three facets of information quality positively influence travel intention through the mediating role of presence, enjoyment, and flow experience. The total effect of information comprehensiveness on travel intention is the strongest, followed by information usefulness and ease of use orderly. The findings extend the literature on travel vlogs by validating the role of information quality in travel vlogs. In line with this, travel vlog creators are suggested to pay attention to information management when making vlogs.","PeriodicalId":207899,"journal":{"name":"Total Quality Management & Business Excellence","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121146654","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Customers’ intentions to use mobile payment service: a comparative study of payment system types 消费者使用移动支付服务的意向:支付系统类型的比较研究

Total Quality Management & Business Excellence Pub Date : 2023-08-10 DOI: 10.1080/14783363.2023.2244888

Liu Ting, Jiseon Ahn

{"title":"Customers’ intentions to use mobile payment service: a comparative study of payment system types","authors":"Liu Ting, Jiseon Ahn","doi":"10.1080/14783363.2023.2244888","DOIUrl":"https://doi.org/10.1080/14783363.2023.2244888","url":null,"abstract":"With the development of mobile technology, mobile payment services are some of the fastest growing transaction systems in the industry. However, studies of mobile payment systems have focused on retailing settings; few studies have examined them in the service setting. Thus, this research explores the effects of mobile payment system–related characteristics (i.e. perceived ubiquity, perceived security, perceived ease of use, perceived cost) on customers’ intentions to use mobile payments in the restaurant setting. An online survey (n = 370⁣) was conducted in the United States. The data are analyzed by partial least squared-structured equation modeling. The study results demonstrate that restaurant customers’ intentions to use mobile payment are largely determined by perceived usefulness, trust, and attitude. Among them, perceived usefulness is the most important factor for predicting customers’ intentions across different types of mobile payment systems (i.e. mobile proximity payment, mobile peer-to-peer payment, mobile in-app payment). These findings have useful theoretical and practical implications for better understanding customers’ mobile payment usage behavior.","PeriodicalId":207899,"journal":{"name":"Total Quality Management & Business Excellence","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133139968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Healthcare 4.0 digital technologies impact on quality of care: a systematic literature review 医疗4.0数字技术对护理质量的影响:系统文献综述

Total Quality Management & Business Excellence Pub Date : 2023-07-25 DOI: 10.1080/14783363.2023.2238629

Dounia Marbouh, V. Swarnakar, M. Simsekler, J. Antony, F. Lizarelli, Raja Jayaraman, J. Garza‐Reyes, A. Shokri, E. Cudney, S. Ellahham

{"title":"Healthcare 4.0 digital technologies impact on quality of care: a systematic literature review","authors":"Dounia Marbouh, V. Swarnakar, M. Simsekler, J. Antony, F. Lizarelli, Raja Jayaraman, J. Garza‐Reyes, A. Shokri, E. Cudney, S. Ellahham","doi":"10.1080/14783363.2023.2238629","DOIUrl":"https://doi.org/10.1080/14783363.2023.2238629","url":null,"abstract":"The healthcare industry is transforming into Healthcare 4.0 (H4.0), an era characterized by smart and connected healthcare systems. This study presents a conceptual framework that classifies H4.0 digital technologies into information and communication technology bundles within the healthcare value chain. It also identifies barriers and evaluates digital technologies’ impact on quality measures through a systematic literature review and meta-analysis approach following the PRISMA protocol. The analysis reveals that digital technologies in the healthcare sector traditionally consist of sensing-communication and processing-actuation technologies. The findings highlight the significant influence of H4.0 digital technologies on three quality measures: patient safety, patient experience/satisfaction, and clinical effectiveness. While these technologies offer potential benefits, they pose challenges for patients and clinicians, including intellectual property and significance concerns, especially in North America. The proposed framework addresses these issues and enables stakeholders to prioritize, review, and analyze H4.0 digital technologies to enhance patient safety, experience, and clinical effectiveness. This research contributes to the existing literature by being the first comprehensive analysis of the impact of H4.0 technologies on the quality of care. The framework provided in this study offers valuable guidance for stakeholders in selecting appropriate technologies to improve patient outcomes and support the healthcare value chain.","PeriodicalId":207899,"journal":{"name":"Total Quality Management & Business Excellence","volume":"127 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114615442","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Lean readiness of organizations – A systematic scientometric review 组织的精益准备-系统的科学计量审查

Total Quality Management & Business Excellence Pub Date : 2023-07-10 DOI: 10.1080/14783363.2023.2232736

K. Prasad, V. Vasugi, J. Antony, J. Garza‐Reyes, R. Venkatesan

{"title":"Lean readiness of organizations – A systematic scientometric review","authors":"K. Prasad, V. Vasugi, J. Antony, J. Garza‐Reyes, R. Venkatesan","doi":"10.1080/14783363.2023.2232736","DOIUrl":"https://doi.org/10.1080/14783363.2023.2232736","url":null,"abstract":"This study identifies the lean readiness themes, factors/attributes, methodologies, frameworks & sectors of the study of lean readiness assessment. A systematic literature review (SLR) methodology was adopted. Fifty-three research articles indexed in the Scopus & Web of Science database were selected for review. The Zotero software tool was used to consolidate a unified list of articles. The identified articles were further processed and a scientometric review was conducted in the VOSviewer software. Ninety-three attributes of lean readiness within nine themes were identified. Training & Education, Top Management Commitment, and Leadership were found to be the most important lean readiness attributes. Fuzzy logic, Structural Equation Modelling (SEM), DEMATEL, and Likert Scale Surveys have been largely adopted for the design of the Lean Readiness Assessment Frameworks. Studies relating to service industries are presently lacking and need to be taken up on a larger scale. Although there have been literature reviews on the subject, this is the first study holistically investigating the attributes of ‘lean readiness’ and summarizing research gaps. The findings of this paper shall benefit the organizations in their readiness assessment and shall also pave the way for further research in many service organizations, with easily implementable and scalable methodologies.","PeriodicalId":207899,"journal":{"name":"Total Quality Management & Business Excellence","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132475190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Multiplicative versus additive models in measuring service quality 衡量服务质量的乘法模型与加法模型

Total Quality Management & Business Excellence Pub Date : 2023-06-27 DOI: 10.1080/14783363.2023.2229272

Sang-June Park, Youjae Yi, Yeong-Ran Lee

{"title":"Multiplicative versus additive models in measuring service quality","authors":"Sang-June Park, Youjae Yi, Yeong-Ran Lee","doi":"10.1080/14783363.2023.2229272","DOIUrl":"https://doi.org/10.1080/14783363.2023.2229272","url":null,"abstract":"One may measure service quality either with additive models such as SERVQUAL, SERPERF, and two-predictor model of performance and expectation, or with multiplicative models obtained by log-transformation of variables in additive models. This paper analytically compares multiplicative models with additive models. In addition, it empirically compares predictive performance of alternative models on overall service quality and customer satisfaction with a three-way factorial design: 2 forms (additive vs. multiplicative) 3 types (SERVQUAL vs. SERVPERF vs. two-predictor model) 2 levels (5 dimensions vs. 22 items). The empirical comparison uses the data gathered to evaluate service quality in five service industries (Hamburger Shop, Pizza Shop, Family Restaurant, Movie Theater, and Bakery Shop) with a standard SERVQUAL questionnaire. The data set includes 1,410 respondents’ evaluation of service quality. The analytical and empirical comparison shows that multiplicative models have three distinct advantages. First, multiplicative models are theoretically supported by the prospect theory and the Weber’s law. Second, multiplicative models allow one to identify the optimal levels of performance and expectation maximizing overall quality or customer satisfaction. Third, multiplicative models predict overall service quality and customer satisfaction better than additive models do.","PeriodicalId":207899,"journal":{"name":"Total Quality Management & Business Excellence","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124165565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Lean-sustainability assessment framework development: evidence from the construction industry 精益可持续发展评估框架的发展:来自建筑业的证据

Total Quality Management & Business Excellence Pub Date : 2023-06-25 DOI: 10.1080/14783363.2023.2222088

M. Suresh, J. Antony, G. Nair, J. Garza‐Reyes

{"title":"Lean-sustainability assessment framework development: evidence from the construction industry","authors":"M. Suresh, J. Antony, G. Nair, J. Garza‐Reyes","doi":"10.1080/14783363.2023.2222088","DOIUrl":"https://doi.org/10.1080/14783363.2023.2222088","url":null,"abstract":"Lean-sustainability principles share two basic standards: waste minimization and enhanced value. The purpose of this research is to offer a conceptual model for assessing construction firms’ lean sustainability by evaluating the synergy between lean operations and sustainability using a multi-grade fuzzy method. Three enablers, fifteen criteria, and forty-four attributes were identified based on an exhaustive literature analysis and expert opinion. The multi-grade fuzzy approach is utilized in this study to measure the lean-sustainability in the case construction organization. The determined total lean-sustainability index of 7.5, which falls between the range of 6–8, demonstrates that the case construction organizations prioritize lean-sustainability. IPA technique is utilized to identify the weaker and stronger attributes of lean sustainability in the case organization that hinder the lean-sustainability overall performance. To identify the critical and triggering attributes, Graphic Theoretic (GT) Approach is utilized through sensitivity analysis. GT evaluates the weaker and stronger attributes in order to identify the essential and triggering attributes that will boost lean sustainability. Theoretically, this study contributes by providing a paradigm for assessing lean sustainability. This research can help construction organizations discover essential lean-sustainability practices on a regular basis and concentrate on their weaker attributes in order to advance their performance.","PeriodicalId":207899,"journal":{"name":"Total Quality Management & Business Excellence","volume":"254 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123295614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Extreme institutional complexity and corporate combative strategy 极端的制度复杂性和公司的战斗策略

Total Quality Management & Business Excellence Pub Date : 2023-06-21 DOI: 10.1080/14783363.2023.2222658

Xue Lei, Ming Jia, Inayat Khan

{"title":"Extreme institutional complexity and corporate combative strategy","authors":"Xue Lei, Ming Jia, Inayat Khan","doi":"10.1080/14783363.2023.2222658","DOIUrl":"https://doi.org/10.1080/14783363.2023.2222658","url":null,"abstract":"Research has conducted in-depth discussions on how firms strategically respond to institutional complexity. However, such research has yet to resolve the issue of how firms respond to the extreme institutional complexity, which is the extreme institutional conflict between a powerful stakeholder and another important stakeholder. In this situation, competing institutional demands within the organization could not bargain or simultaneously coexist, and the external public does not view the claims of another important stakeholder as legitimate. Accordingly, organizational response strategies in the existing literature cannot address the extreme institutional complexity. We propose that under extreme institutional complexity, the more salient the powerful stakeholder, the more inclined the firm to combat another important stakeholder. However, when the firm has established a connection with a powerful stakeholder, the firm will not incline to combat another important stakeholder. Our empirical results provide strong support for these arguments based on event system theory and using a natural experiment based on the responses of Chinese firms under an extreme institutional conflict. Thus, we contribute to the strategic responses of firms under institutional complexity and enrich the legitimacy theory.","PeriodicalId":207899,"journal":{"name":"Total Quality Management & Business Excellence","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132056301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The low power distance in Nordic Management: an incentive for the regional learning by doing approach 北欧管理中的低权力距离:区域边做边学的激励机制

Total Quality Management & Business Excellence Pub Date : 2023-06-19 DOI: 10.1080/14783363.2023.2223138

Pîrju Ionel Sergiu, Șorcaru Sergiu Lucian, Panaitescu Manuela, Prunău Nicolae-Florin

引用次数: 0

Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection 原始设备制造商最优再制造策略:合作伙伴与模式选择

Total Quality Management & Business Excellence Pub Date : 2023-06-19 DOI: 10.1080/14783363.2023.2219608

Qin Zhou, C. Meng, Kum Fai Yuen

{"title":"Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection","authors":"Qin Zhou, C. Meng, Kum Fai Yuen","doi":"10.1080/14783363.2023.2219608","DOIUrl":"https://doi.org/10.1080/14783363.2023.2219608","url":null,"abstract":"This study examines a supply chain with three players which are a contract manufacturer (CM), an independent remanufacturer (IR) and an original equipment manufacturer (OEM). The OEM outsources the production process of new products to the CM and enters the remanufacturing market by cooperating with the remanufacturer which can either be the CM or IR through outsourcing or authorization remanufacturing modes. We investigate the OEM's remanufacturing partner choice when the remanufacturing mode is given, and the remanufacturing mode choice when the remanufacturer is selected. We consider profitability and environmental performance as the OEM's decision-making criteria. When the wholesale price of the new product is exogenously determined, we find that cooperating with the remanufacturer that has a lower variable cost is the dominant strategy given a specific remanufacturing mode. When the CM strategically determines the wholesale price of the new product, the OEM should never select the CM as the remanufacturing partner, and the IR is always a preferable remanufacturing partner for the OEM. In addition, both outsourcing and authorization modes are optimal when the CM is the remanufacturer. However, when the IR is the remanufacturer, the OEM should always choose the outsourcing mode.","PeriodicalId":207899,"journal":{"name":"Total Quality Management & Business Excellence","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128085639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The service concept – a missing link in lean for services 服务理念——精益服务中缺失的一环

Total Quality Management & Business Excellence Pub Date : 2023-06-18 DOI: 10.1080/14783363.2023.2222064

M. V. van Assen, B. Lameijer

{"title":"The service concept – a missing link in lean for services","authors":"M. V. van Assen, B. Lameijer","doi":"10.1080/14783363.2023.2222064","DOIUrl":"https://doi.org/10.1080/14783363.2023.2222064","url":null,"abstract":"This paper aims to contribute to the empirical literature on lean implementation for services by examining how the relation between lean implementation and operational performance improvement is moderated by the degree of service concept diffusion. The effect of explicit service concept diffusion on the outcome of lean implementation processes is tested by a sample of 153 respondents from Dutch service organizations. By means of hierarchical regression analysis this research shows that lean implementation in service organizations with an explicit and widely disseminated service concept positively affects organizational performance. Additionally, it is found that the moderating influence of service concept diffusion on performance improvement is especially apparent in case of explicit presence and a clearly disseminated service concept or an explicitly absent and unclear service concept. These results are corroborated by the finding that lean implementation in service environments without the moderating influence of service concept diffusion does not result in enhanced organizational performance. Finally, the positive sole effect of a disseminated service concept on organizational performance is empirically corroborated. These findings show the importance of clarity on what is expected of employee- and improvement specialist’s involvement in terms of goals, roles, responsibilities and activities with respect to the service concept in service-based organizations. Having such clarity enhances their ability to make a meaningful contribution to improvement initiatives in lean implementations. Thereby, this research is the first to provide empirical evidence for explaining how employee involvement in service-based organizations can yield better lean implementation results.","PeriodicalId":207899,"journal":{"name":"Total Quality Management & Business Excellence","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134338569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Total Quality Management &amp; Business Excellence最新文献

Total Quality Management & Business Excellence最新文献