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Int. J. Knowl. Manag.最新文献

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Customer Knowledge Acquisition in Omani Organizations 阿曼组织的客户知识获取
Int. J. Knowl. Manag. Pub Date : 2020-10-01 DOI: 10.4018/ijkm.2020100104
K. Al-Busaidi
{"title":"Customer Knowledge Acquisition in Omani Organizations","authors":"K. Al-Busaidi","doi":"10.4018/ijkm.2020100104","DOIUrl":"https://doi.org/10.4018/ijkm.2020100104","url":null,"abstract":"Customer knowledge (CK) can empower organizations and improve their operational, innovative, and competitive performance. CK has been classified into three categories: knowledge for customers, knowledge about customers, and knowledge from customers. The literature has highlighted the importance of assessing the value of external CK in enabling organizations to obtain the support of top management. Very limited empirical studies have examined the specific impact of acquiring each type of CK. Consequently, the objective of this study is to empirically assess the impact of acquiring each type of CK. Based on an analysis of 41 organizations in Oman, this study detected that the overall acquisition of each type of customer knowledge has significant positive links with business process benefits, product benefits, customer benefits, and financial benefits, but a low significant positive link with employee benefits, and no significant link with market benefits. This study developed an integrated framework and measures to assess the value of acquiring different types of customer knowledge.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128732137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Guidelines for Selecting Appropriate Knowledge Management System Implementation Frameworks 选择合适的知识管理系统实施框架指南
Int. J. Knowl. Manag. Pub Date : 2020-10-01 DOI: 10.4018/ijkm.2020100105
George Maramba, Hanlie Smuts
{"title":"Guidelines for Selecting Appropriate Knowledge Management System Implementation Frameworks","authors":"George Maramba, Hanlie Smuts","doi":"10.4018/ijkm.2020100105","DOIUrl":"https://doi.org/10.4018/ijkm.2020100105","url":null,"abstract":"The preservation of knowledge is a universal requirement for every organisation that strives to gain a competitive advantage. Knowledge management systems are a modern business enabler and driver of success. Furthermore, the implementation of knowledge management systems is a comprehensive process which integrates people, business processes, the business universe, technology, and customers. However, some evidence suggests that organisations are investing a multiplicity of resources in implementing knowledge management systems with little success. Therefore, the aim of this study is to identify and understand the types of frameworks available for implementing knowledge management systems and present a comprehensive implementation framework including the relevant critical success factors and measurement tools that organisations may use for implementing knowledge management system projects. The successful implementation of knowledge management systems lie in the adoption of a suitable strategy and well-defined framework.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130360048","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Relating Knowledge Management Enablers, Knowledge Management Processes, and Organizational Effectiveness: The Case for the Maltese Pharmaceutical Sector 相关知识管理推动者，知识管理流程和组织效率:马耳他制药部门的案例
Int. J. Knowl. Manag. Pub Date : 2020-10-01 DOI: 10.4018/ijkm.2020100106
F. Bezzina, D. Baldacchino, V. Cassar
{"title":"Relating Knowledge Management Enablers, Knowledge Management Processes, and Organizational Effectiveness: The Case for the Maltese Pharmaceutical Sector","authors":"F. Bezzina, D. Baldacchino, V. Cassar","doi":"10.4018/ijkm.2020100106","DOIUrl":"https://doi.org/10.4018/ijkm.2020100106","url":null,"abstract":"This study investigates the relationship between knowledge management (KM) enablers (aspects of organizational structure, learning, strategy, transformational leadership, and information technology) and organizational effectiveness. It also examines the mediating role of KM processes (knowledge creation, knowledge organization, knowledge application, and knowledge protection). Using a web-based questionnaire and the responses from 201 organizations in the Maltese Pharmaceutical Sector, structural equation modelling revealed that various KM enablers produced direct effects on KM processes, and in turn, two KM processes produced direct effects on organizational effectiveness and also mediated the relationship between some KM enablers and organizational effectiveness. This study contributes towards a better understanding of specific aspects of the KM phenomenon and provides several implications that could better assist the management of knowledge to enhance organizational effectiveness.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"181 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123450438","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
An Evaluation of Employees' Competence Towards the Development of a Learning Organization 学习型组织发展中的员工胜任力评价
Int. J. Knowl. Manag. Pub Date : 2020-10-01 DOI: 10.4018/ijkm.2020100102
C. Patro
{"title":"An Evaluation of Employees' Competence Towards the Development of a Learning Organization","authors":"C. Patro","doi":"10.4018/ijkm.2020100102","DOIUrl":"https://doi.org/10.4018/ijkm.2020100102","url":null,"abstract":"Organizations that focus on the development of employees' competence and shed light on the future are those with learning capacity and enthusiasm. Learning organizations encourage self-organization and are an indispensable part of the innovative process, which is also an integral part of creating an environment that facilitates evolutionary sustainability. It is essential for the employees to be open to innovation and learning in order to increase service quality and bring the implication of being a learning organization to the foreground. The study focuses on appraising the employees in building their capabilities and enhancing leadership skills towards the development of learning organization. The results reveal that the factors, communication, motivation, achievement, and adaptability, show significant relation with the employees' capabilities and leadership skills, and also on the overall performance of managers towards the achievement of organizational goals. The findings of the study will facilitate the management to build strategies in enhancing employees' competence.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"134 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124191337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Managerial Ambidexterity and Firm Performance: The Mediating Role of Knowledge Brokerage 管理双元性与企业绩效:知识中介的中介作用
Int. J. Knowl. Manag. Pub Date : 2020-07-01 DOI: 10.4018/ijkm.2020070104
Ching Seng Yap, Rizal Ahmad, Farah Waheeda Jalaludin, Nurul Afza Hashim
{"title":"Managerial Ambidexterity and Firm Performance: The Mediating Role of Knowledge Brokerage","authors":"Ching Seng Yap, Rizal Ahmad, Farah Waheeda Jalaludin, Nurul Afza Hashim","doi":"10.4018/ijkm.2020070104","DOIUrl":"https://doi.org/10.4018/ijkm.2020070104","url":null,"abstract":"Ambidexterity or the ability by individuals or firms to simultaneously and synergistically pursue both exploitation and exploration activities has been found to have positive effects on firm performance. However, the ambidexterity literature has been predominated by the studies at the organizational level, and little is known about the antecedents and consequences of ambidexterity at the individual level. This study examines environmental dynamism and social network as the antecedents of managerial ambidexterity, and knowledge brokerage and firm performance as the consequences. This study tests the mediating role of knowledge brokerage on the relationship between managerial ambidexterity and firm performance. Data are collected from 308 senior executives working in technology manufacturing firms in Malaysia using a questionnaire survey. The findings reveal that environmental dynamism and social networks are significantly and positively related to managerial ambidexterity, and knowledge brokerage mediates the relationship between managerial ambidexterity and firm performance.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"386 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122989202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Discovering Knowledge by Comparing Silhouettes Using K-Means Clustering for Customer Segmentation 基于k均值聚类的客户细分中轮廓对比知识发现
Int. J. Knowl. Manag. Pub Date : 2020-07-01 DOI: 10.4018/ijkm.2020070105
Zeeshan Akbar, Jun Liu, Z. Latif
{"title":"Discovering Knowledge by Comparing Silhouettes Using K-Means Clustering for Customer Segmentation","authors":"Zeeshan Akbar, Jun Liu, Z. Latif","doi":"10.4018/ijkm.2020070105","DOIUrl":"https://doi.org/10.4018/ijkm.2020070105","url":null,"abstract":"A large amount of data is generated every day from different sources. Knowledge extraction is the discovery of some useful and potential information from data that can help to make better decisions. Today's business process requires a technique that is intelligent and has the capability to discover useful patterns in data called data mining. This research is about using silhouettes created from K-means clustering to extract knowledge. This paper implements K-means clustering technique in order to group customers into K clusters according to deals purchased in two different scenarios using evolutionary algorithm for optimization and compare silhouettes for different K values to analyze the improvement in extracted knowledge.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127071424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Employee Productivity and Service Quality Enhancement Using ERP With Knowledge Management: A Study in a Power Distribution Company in the Global Context 运用ERP和知识管理提高员工生产力和服务质量:基于全球化背景下某配电公司的研究
Int. J. Knowl. Manag. Pub Date : 2020-07-01 DOI: 10.4018/ijkm.2020070106
A. Agrawal, Hemant Kumar Diwakar, S. Mukti
{"title":"Employee Productivity and Service Quality Enhancement Using ERP With Knowledge Management: A Study in a Power Distribution Company in the Global Context","authors":"A. Agrawal, Hemant Kumar Diwakar, S. Mukti","doi":"10.4018/ijkm.2020070106","DOIUrl":"https://doi.org/10.4018/ijkm.2020070106","url":null,"abstract":"Many researchers have identified that implementation of knowledge management (KM) improves the success rate of enterprise resource planning (ERP) in different sectors, but the support of KM in post-ERP implementation in the service sector is yet to be analyzed. The aim of the study is to confirm the support of KM and to identify the post-implementation effect of ERP on employees and service quality. For the fulfillment of this research, data were gathered from the service sector's employees and consumers. The research has been processed in three stages: The first stage includes the variables identification from the previously published literature and reduced to smaller groups with the help of IBM SPSS software. Second stage explores the preparation of conceptual model. The third stage involves the identification and substantiation of KM support with post-ERP implementation, which has been accomplished through a short brainstorming session with employees and senior manager of power distribution company. This research concludes that there is positive support of KM in post-ERP implementation.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124325037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Bibliometric Analysis of Social Media as a Platform for Knowledge Management 社会媒体作为知识管理平台的文献计量分析
Int. J. Knowl. Manag. Pub Date : 2020-07-01 DOI: 10.4018/ijkm.2020070103
S. Noor, Yi Guo, Syed Hamad Hassan Shah, M. Nawaz, A. Butt
{"title":"Bibliometric Analysis of Social Media as a Platform for Knowledge Management","authors":"S. Noor, Yi Guo, Syed Hamad Hassan Shah, M. Nawaz, A. Butt","doi":"10.4018/ijkm.2020070103","DOIUrl":"https://doi.org/10.4018/ijkm.2020070103","url":null,"abstract":"The purpose of this study is to conduct a bibliometric analysis to examine the most influential journals, institutions, and countries in social media (SM) publications related to knowledge management (KM). Moreover, various research themes in SM KM publications are also explored. VOSviewer was employed to process 234 SM KM publications retrieved from Web of Science (WoS) in the time period 2009-2019. Different methodologies were used according to the nature of bibliometric analysis and explained in each section. Journal of Knowledge Management was the most influential journal in SM KM publications. USA and England ranked first and second respectively, while the Tampere University of Technology was the most productive institute in SM KM research. Four emerged themes indicated an explicit contribution of SM users in KM through big data, knowledge sharing, innovation, Enterprise 2.0, and social capital. This is the first bibliometric study that explores the overall contribution of SM publications in the KM field.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125053937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 39
Impact of Knowledge Adoption and Cognitive Learning in the Knowledge Transfer Process 知识迁移过程中知识采纳与认知学习的影响
Int. J. Knowl. Manag. Pub Date : 2020-07-01 DOI: 10.4018/ijkm.2020070101
Phocharapol Srisamran, V. Ractham
{"title":"Impact of Knowledge Adoption and Cognitive Learning in the Knowledge Transfer Process","authors":"Phocharapol Srisamran, V. Ractham","doi":"10.4018/ijkm.2020070101","DOIUrl":"https://doi.org/10.4018/ijkm.2020070101","url":null,"abstract":"This study aims to investigate the influence of knowledge adoption (intention to adopt knowledge) and cognitive learning in the knowledge transfer process. The moderating impact of cognitive learning strategy is also explored. Building on cognitive learning theories, a model was developed to examine the knowledge recipient's intention to adopt knowledge and his/her cognitive learning. As this study follows quantitative approach, the model was tested empirically using a survey of 615 white-collar workers in Thailand. The results show that higher knowledge recipient's intention to adopt knowledge can enhance his/her cognitive learning. The results also show that utilizing cognitive learning strategy may only be suitable for some groups of knowledge recipients. Based on the study's findings, management teams can understand the importance of employees' intention to adopt knowledge in their learning of the transferred knowledge. Moreover, management teams can understand how to utilize the cognitive learning strategy for employees with different intentions to adopt knowledge.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133211512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Enriching SME Learning and Innovation Through Inter-Organizational Knowledge Transfer 通过组织间知识转移丰富中小企业学习与创新
Int. J. Knowl. Manag. Pub Date : 2020-07-01 DOI: 10.4018/ijkm.2020070102
Himyar Ali Al Jabri, K. Al-Busaidi
{"title":"Enriching SME Learning and Innovation Through Inter-Organizational Knowledge Transfer","authors":"Himyar Ali Al Jabri, K. Al-Busaidi","doi":"10.4018/ijkm.2020070102","DOIUrl":"https://doi.org/10.4018/ijkm.2020070102","url":null,"abstract":"Small and medium enterprises (SMEs) are today considered a driving force in several nations' economies. Inter-organizational knowledge transfer (IOKT) enables organizations including SMEs to improve operational and strategic performance. To enhance SMEs' competitive advantages, they need external knowledge to enrich learning capabilities. This study uses qualitative methodology to examine the values that can be generated from the IOKT process in SMEs. Participants were 10 Omani SMEs from the ICT sector, a knowledge-intensive sector. Based on face-to-face, semi-structured interviews, the results confirmed that inter-organizational knowledge transfer is considered important to SMEs. Results indicated that learning benefits are gained from informal IOKT activities at those SMEs, but they do not yet show a strong impact on the innovation performance of organizations. Thus, this study provides valuable insights for researchers and practitioners interested in the SME domain to use as a basis for their investigations.","PeriodicalId":196147,"journal":{"name":"Int. J. Knowl. Manag.","volume":"200 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123019121","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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