2019 IEEE 21st Conference on Business Informatics (CBI)最新文献_第2页

How Computer Vision Provides Physical Retail with a Better View on Customers 计算机视觉如何为实体零售提供更好的客户视图

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.00060

D. Hernandez, Oliver Nalbach, Dirk Werth

{"title":"How Computer Vision Provides Physical Retail with a Better View on Customers","authors":"D. Hernandez, Oliver Nalbach, Dirk Werth","doi":"10.1109/CBI.2019.00060","DOIUrl":"https://doi.org/10.1109/CBI.2019.00060","url":null,"abstract":"In recent years, web-based retailers have been taking over a growing market share from traditional brick and mortar retailers. One of the advantages leveraged by online retail is its ability to personalize the customer journey by analyzing the massive amounts of data that can be acquired easily in a digital environment. For example, click-streams from a web shop can help to identify a customer's interests in order to generate individual recommendations. To keep up, physical retailers, too, have to transform into the digital world. The main requirement for this are suitable data acquisition methods as well as resulting applications that are viable in an offline setting. In this paper, we investigate how recent technologies from the field of Computer Vision can overcome the data acquisition bottleneck and allow for data-based innovations that help traditional retailers to improve their customers' shopping experience and consequently to strengthen their market position. To this end, we introduce a conceptual tracking system for offline retail stores. Its purpose is to generate movement tracks over time for individual customers, from the time the supermarket is entered until it is left again. The acquired data allow for several data-based applications that can achieve similar goals as their counterparts in online retail.","PeriodicalId":193238,"journal":{"name":"2019 IEEE 21st Conference on Business Informatics (CBI)","volume":"189 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131141997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

Toward Dynamic Model Association through Semantic Analytics: Approach and Evaluation 基于语义分析的动态模型关联:方法与评价

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.00022

Lei Huang, G. Ren, Shun Jiang, Eric Young Liu

引用次数: 1

Decentralized Attestation of Conceptual Models Using the Ethereum Blockchain 使用以太坊区块链对概念模型进行去中心化认证

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.00019

Felix Härer, Hans-Georg Fill

引用次数: 20

Open Data Value Network and Business Models: Opportunities and Challenges 开放数据价值网络与商业模式:机遇与挑战

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.00040

F. Kitsios, Maria Kamariotou

引用次数: 5

Can Analytics as a Service Save the Online Discussion Culture? - The Case of Comment Moderation in the Media Industry 分析即服务能拯救在线讨论文化吗?——以传媒行业的评论节制为例

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.00061

Jens Brunk, Marco Niemann, Dennis M. Riehle

{"title":"Can Analytics as a Service Save the Online Discussion Culture? - The Case of Comment Moderation in the Media Industry","authors":"Jens Brunk, Marco Niemann, Dennis M. Riehle","doi":"10.1109/CBI.2019.00061","DOIUrl":"https://doi.org/10.1109/CBI.2019.00061","url":null,"abstract":"In recent years, online public discussions face a proliferation of racist, politically, and religiously motivated hate comments, threats, and insults. With the failure of purely manual moderation, platform operators started searching for semi-automated or even completely automated approaches for comment moderation. One promising option to (semi-) automate the moderation process is the application of Natural Language Processing and Machine Learning (ML) techniques. In this paper we describe the challenges, that currently prevent the application of these techniques and therefore the development of (semi-) and automated solutions. As most of the challenges (e.g., curation of big datasets) require huge financial investments, only big players, such as Google or Facebook, will be able to invest in them. Many of the smaller and medium-sized internet companies will fall behind. To allow this bulk of (media) companies to stay competitive, we design a novel Analytics as a Service (AaaS) offering that will also allow small and medium sized enterprises to profit from ML decision support. We then use the identified challenges to evaluate the conceptual design of the business model and highlight areas of future research to enable the instantiation of the AaaS platform.","PeriodicalId":193238,"journal":{"name":"2019 IEEE 21st Conference on Business Informatics (CBI)","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127714881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Rating and Control Mechanisms Design in the Program "Research of Dynamic Systems" “动态系统研究”项目评定与控制机制设计

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.10103

A. Alekseev, A. Salamatina, T. Kataeva

{"title":"Rating and Control Mechanisms Design in the Program \"Research of Dynamic Systems\"","authors":"A. Alekseev, A. Salamatina, T. Kataeva","doi":"10.1109/CBI.2019.10103","DOIUrl":"https://doi.org/10.1109/CBI.2019.10103","url":null,"abstract":"Development a computer-based platform for creating automated rating and control systems of any complex objects is particular importance in the business informatics domain. The RDS-program (Research of Dynamic Systems) has been selected as a platform for software prototyping of rating and control systems. To carry out operative prototyping of rating and control systems for complex evaluation of complex objects, the following blocks and libraries were created in the RDS program: a library of data input blocks about the status of individual criteria and a library of information aggregation blocks. A combination of these blocks allows for creating a rating and control system for a complex object of any form, degree and source of uncertainty. To convert quantitative parameters from the phase space to the criterial one, three blocks are implemented for selecting the function type such as: increasing (linear, power, S-shaped, logarithmic, and exponential), decreasing (similar functions, but Z-shaped ones instead of the S-shaped function) and mixed (trapezoidal and bell-shaped). To estimate qualitative parameters, four blocks are implemented for assigning accurate estimates (point values), intervals, fuzzy values without constraints on the membership function or those with special constraints, as well as F-Fuzzy values. The defined matrix mechanisms of complex evaluation are as follows: the tree fuzzy rating mechanism employing an additive-multiplicative approach and two max-min approaches to set theoretic operations, as along with two continuous complex evaluation mechanisms. Six model examples studied in the paper demonstrate procedures of aggregating two criteria with accurate real values and with different uncertainty such as interval values, fuzzy values, and F-Fuzzy values.","PeriodicalId":193238,"journal":{"name":"2019 IEEE 21st Conference on Business Informatics (CBI)","volume":"15 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132871460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Agent-Based Modelling and Simulation of Inter-Organizational Integration and Coordination of Supply Chain Participants 基于agent的供应链参与者组织间整合与协调建模与仿真

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.00057

V. Sergeyev, Natalia N. Lychkina

引用次数: 2

Design of System for Intelligent Search in Industrial Standards 工业标准中智能检索系统的设计

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.10095

E. Gosteva, V. Lanin, Veronika Falaleeva

{"title":"Design of System for Intelligent Search in Industrial Standards","authors":"E. Gosteva, V. Lanin, Veronika Falaleeva","doi":"10.1109/CBI.2019.10095","DOIUrl":"https://doi.org/10.1109/CBI.2019.10095","url":null,"abstract":"Standards and specifications are widely used in industry to define product and business process requirements, ensure interoperability, safety, and quality, so there is an acute question of how best to apply them in the process of their own production. One of the problems at the moment is the inability to effectively use the existing standards base due to its weak structure. As a solution to this problem, NIST presented the NOVIS system, which provides an interactive visual interface with terminology from standards related to sustainable production. However, this solution has a number of limitations, which are described later in the text, therefore it is necessary to develop our own system of semantic search in industry standards. The aim of this work is system design for intelligent search in industry standards based on ontological description and semantic annotation. It is necessary to consider the existing solution, to determine the requirements for the system, to develop an algorithm for its operation, to compare the tools for management and visualization of ontology to achieve this goal. The practical significance is to define the conceptual framework and build a graphical representation of the system for the further development of an intelligent search system that will allow companies effectively manage, properly understand and comply with industry standards.","PeriodicalId":193238,"journal":{"name":"2019 IEEE 21st Conference on Business Informatics (CBI)","volume":"97 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126891888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Tutoring Mechanisms of Business Management 企业管理辅导机制

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.10097

V. Tsyganov

{"title":"Tutoring Mechanisms of Business Management","authors":"V. Tsyganov","doi":"10.1109/CBI.2019.10097","DOIUrl":"https://doi.org/10.1109/CBI.2019.10097","url":null,"abstract":"Adaptive mechanisms of business management in conditions of uncertainty are based on a cognitive approach and consideration of a human factor. The task of classification of a random business potential is solved if its probabilistic characteristics are known. Otherwise classification with tutor's instructions is used. Then to determine the optimal parameter of the decision rule, a stochastic approximation is used. The problem of asymmetric awareness of management, tutor, and staff about business potential is formulated. It is shown that undesirable activity of staff can provide business output that is not equal to the potential. That shifts the assessment of decision rule parameter. To solve this problem, the manager is considered as Learner using the instructions of the Tutor, when both of them are not aware of the potential of the active element (staff). Learner's classification, ranking and incentive procedures constitute the tutoring mechanism. Then the active system as a whole consists of the active element, and the Center, which has a management subsystem, including Tutor and Learner with tutoring mechanism. The active element selects its state to maximize own aim function. The set of options for the active element is defined. Sufficient conditions are proved for the synthesis of the tutoring mechanism, in which active element uses the potential, and the optimal parameter of the decision rule is determined. The obtained results are illustrated by the example of constructing the tutoring mechanism for increasing energy efficiency of large-scale corporation Russian Railways.","PeriodicalId":193238,"journal":{"name":"2019 IEEE 21st Conference on Business Informatics (CBI)","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126217869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 14

Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation 概念建模与客户旅程映射:构建服务创新工具

2019 IEEE 21st Conference on Business Informatics (CBI) Pub Date : 2019-07-15 DOI: 10.1109/CBI.2019.00068

M. Heuchert

{"title":"Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation","authors":"M. Heuchert","doi":"10.1109/CBI.2019.00068","DOIUrl":"https://doi.org/10.1109/CBI.2019.00068","url":null,"abstract":"Customer experience has become the main differentiator for competition in the digital age. Customer Journey Mapping (CJM) is a technique that aims to understand the customer's decision process and experience by taking a customer perspective and modeling his/her different steps. CJM facilitates innovation by proposing new or improved services. In a joint research project, we aimed at creating a CJM approach that allows for the participation of a broad audience in the creation process that especially has no experience in CJM or modeling. When studying the related literature, it becomes clear that methodological guidance in CJM is absent. While there are domain specific modeling languages for CJM, these do not include an overarching framework of how they should be carried out in an organizational setting. In lieu of proposing \"yet another modeling language\", we present a framework for CJM that embeds a modeling approach in an overarching method. We utilized the Action Design Research method to tackle our problem with the particular focus on the participation of inexperienced personnel. Then, we generalized the learnings from the development process into methodological guidelines.","PeriodicalId":193238,"journal":{"name":"2019 IEEE 21st Conference on Business Informatics (CBI)","volume":"186 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115113648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9