The Consumer in Public Services最新文献

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The healthcare consumer 医疗保健消费者
The Consumer in Public Services Pub Date : 2009-04-15 DOI: 10.1332/POLICYPRESS/9781847421814.003.0006
M. Powell, I. Greener
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引用次数: 8
Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer 专业服务中的差异化消费者:信息、赋权和碎片化消费者的出现
The Consumer in Public Services Pub Date : 2009-04-15 DOI: 10.46692/9781847421821.006
A. Laing, G. Hogg, T. Newholm, D. Keeling
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引用次数: 0
Understanding the ‘differentiated consumer’ in public services 理解公共服务中的“差异化消费者”
The Consumer in Public Services Pub Date : 2009-04-15 DOI: 10.1332/POLICYPRESS/9781847421814.003.0004
R. Simmons
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引用次数: 11
Narratives of public service delivery in the UK: comparing central and local government 英国公共服务提供的叙述:比较中央和地方政府
The Consumer in Public Services Pub Date : 2009-04-15 DOI: 10.1332/POLICYPRESS/9781847421814.003.0003
Catherine Needham
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引用次数: 1
Conclusion: the consumer in public services 结论:消费者在公共服务中
The Consumer in Public Services Pub Date : 2009-04-15 DOI: 10.1332/POLICYPRESS/9781847421814.003.0014
R. Simmons, Martin Powell
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引用次数: 4
The public service consumer as member 以公共服务消费者为会员
The Consumer in Public Services Pub Date : 2009-04-15 DOI: 10.1332/POLICYPRESS/9781847421814.003.0013
Richard E. Simmons, J. Birchall
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引用次数: 6
The consumer and New Labour: the consumer as king? 消费者与新工党:消费者为王?
The Consumer in Public Services Pub Date : 2009-04-01 DOI: 10.1332/policypress/9781847421814.003.0002
Eric J. Shaw
{"title":"The consumer and New Labour: the consumer as king?","authors":"Eric J. Shaw","doi":"10.1332/policypress/9781847421814.003.0002","DOIUrl":"https://doi.org/10.1332/policypress/9781847421814.003.0002","url":null,"abstract":"The Consumer and New Labour: The consumer as king? 'Traditionally the left turned its back on choice as the preserve of the right. In a consumer society where the consumer is king, vacating this political terrain is not a feasible strategy for progressive politics' 1. Introduction: New Labour and Framing 'The figure of the consumer', Vidler and Clarke have written, 'stands at the heart of New Labour's approach to the reform and modernisation of public services'. Consumerism, that is 'the commitment to organising services around a public understood as consumers of services' emerged after 2000 as the central motif in the Blair Government's narrative, 'a generic organizing principle for public service reform (Vidler and Clarke, 2005: 19, 20. See also Clarke et al, 2007). What were the main elements of New Labour's consumer narrative? Why was it adopted and so vigorously propounded? To what extent did it amount to a major break with past Labour (and traditional social democratic) thinking? A key objective of this chapter is to elucidate New Labour's understanding of 'consumerism'. In so doing it shall draw heavily on Schon and Rein concept of the frame. Frames can be understood as analytical devices which supply order and intelligibility to a complex, ever-shifting and confusing world (Schon and Rein, 1994). The first part of the chapter, after a brief sketch of the concept of 'framing', consists of a discussion of what shall be called New Labour's 'diagnostic frame,' that is the way the way it defined the problem of 'modernising' the public services (for reasons of both space and political saliency, we focus on education and healthcare). The next section considers New Labour's 'prescriptive frames', that is to say its major policy prescriptions which emerged from this diagnosis, The final section explores ambiguities and problems within New Labour's consumerist narrative. In this chapter I draw upon documentary research (government papers of various types and ministerial policy speeches) and a series of interviews conducted mainly between 2004 and 2007 The people interviewed include former government ministers, former government advisors and MPs and clinicians. Some were on the record but mostly off (for a list see Shaw, 2007). A central organising principle of the New Labour approach to public policy is its repudiation of 'ideological thinking'. It believed in approaching issues 'without ideological preconceptions' and searching for practical solutions 'through honest well constructed and pragmatic policies' (Blair and Schroder 1999). …","PeriodicalId":192281,"journal":{"name":"The Consumer in Public Services","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128980223","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
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