{"title":"Erlang C model for evaluate incoming call uncertainty in automotive call centers","authors":"Laksamon Archawaporn, W. Wongseree","doi":"10.1109/ICSEC.2013.6694762","DOIUrl":"https://doi.org/10.1109/ICSEC.2013.6694762","url":null,"abstract":"Inbound telephone Call Centers are valuable channels between customers and our company, which also challenging to manage because there is uncertainty in estimates of incoming call. Thus, determining the optimal amount of Call Center workforces is necessary. This research proposed the Erlang C model is a traffic modeling formula used in automotive Call Center scheduling to calculate delays or predict waiting times for callers, Erlang C can also calculate the resources that will be needed to keep wait times within the Call Center's target limits. This method assumes that we explicitly recognize the uncertainty in period by period incoming call based on service level agreement standard rate which no less than 80%. Finally, there are no lost calls or busy signals which can estimate the workforce scheduling that is required by Erlang C model. The result showed that suitable agents in the peak hour of weekday should have 5 agents which reduce from 7 agents at that period.","PeriodicalId":191620,"journal":{"name":"2013 International Computer Science and Engineering Conference (ICSEC)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129882970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nattorn Buthong, Arthorn Luangsodsai, K. Sinapiromsaran
{"title":"Outlier detection score based on ordered distance difference","authors":"Nattorn Buthong, Arthorn Luangsodsai, K. Sinapiromsaran","doi":"10.1109/ICSEC.2013.6694771","DOIUrl":"https://doi.org/10.1109/ICSEC.2013.6694771","url":null,"abstract":"Outlier Detection is one of the most important topics in data mining and knowledge discovery in databases. It is to find a methodology to detect instances in a dataset that do not conform to the rest of the dataset. Local Outlier Factor is one of the earlier outlier detection score. In this paper, we propose a new approach for parameter-free outlier detection algorithm to compute Ordered Distance Difference Outlier Factor. We formulate a new outlier score for each instance by considering the difference of ordered distances. Then, we use this value to compute an outlier score. We use a score of each instance to provide a degree of outlier and compare it with LOF. Our algorithm can produce OOF in Θ (n2) without parameter.","PeriodicalId":191620,"journal":{"name":"2013 International Computer Science and Engineering Conference (ICSEC)","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126072298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Benjapun Kaveelerdpotjana, K. Sinapiromsaran, Boonyarit Intiyot
{"title":"Farthest boundary clustering algorithm: Half-orbital extreme pole","authors":"Benjapun Kaveelerdpotjana, K. Sinapiromsaran, Boonyarit Intiyot","doi":"10.1109/ICSEC.2013.6694773","DOIUrl":"https://doi.org/10.1109/ICSEC.2013.6694773","url":null,"abstract":"Clustering analysis is a process of splitting a dataset into various groups of smaller datasets such that instances in a particular group are more similar to one another than instances from other groups. In this paper, we propose a novel boundary approach to perform a clustering analysis. Our algorithm starts from identifying two instances that have the largest distance within the dataset, called extreme poles. The two farthest pairs of instances can either be two far ends of the same cluster group or two far ends of two different groups. Then a vector core is generated using these two poles. Various pre-determined distances from one of these two poles will split data into various layers. If the extreme poles lie within one group, then the number of instances within the layers must be distributed appropriately. Otherwise, the dataset needs to be split. Our algorithm will recursively perform on these smaller datasets until the stopping criteria are met. To demonstrate the effectiveness of our method, we compare our algorithm with the K-means clustering algorithm using the value of K from our algorithm. The results show that the total variance from our algorithm is not larger than that from the K-means algorithm.","PeriodicalId":191620,"journal":{"name":"2013 International Computer Science and Engineering Conference (ICSEC)","volume":"44 53","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113993587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ahsan Bin Tufail, Syed Abdul Rehman Rizvi, A. M. Siddiqui, M. S. Younis, A. Abidi
{"title":"Independent component analysis based assessment of linked gray and white matter in the initial stages of Alzheimer's disease using structural MRI phase images","authors":"Ahsan Bin Tufail, Syed Abdul Rehman Rizvi, A. M. Siddiqui, M. S. Younis, A. Abidi","doi":"10.1109/ICSEC.2013.6694804","DOIUrl":"https://doi.org/10.1109/ICSEC.2013.6694804","url":null,"abstract":"Alzheimer's disease (AD) is a common form of dementia that is affecting the elderly population worldwide. We present here a novel approach based on independent component analysis (ICA) method to get useful features that are representative of the interrelationship among the structural magnetic resonance imaging (sMRI) brain voxels. ICA effectively considers the information inherent in the sMRI scans and provides information about the independent sources of brain that are affected during the course of progression of AD. Phase images summarize the complex relationship between gray and white matter in the brain. The results presented depicts interesting differences among the healthy elderly controls and elder patients belonging to early categories of AD with clinical dementia rating (CDR) of 0.5 and 1 for parahippocampus and other areas. The effects of socioeconomic factors on ICA features also shows the usefulness of sources that are preserved by ICA features. These interesting findings show the usefulness of ICA for feature extraction and analysis in AD research. In addition, the use of phase images for feature extraction have a clear advantage over other approaches that consider the relationship among gray and white matter intermittently.","PeriodicalId":191620,"journal":{"name":"2013 International Computer Science and Engineering Conference (ICSEC)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122260171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}