Social and Management Research Journal最新文献

THE DEVELOPMENT OF A CONCEPTUAL FRAMEWORK FOR MOBILE SOCIAL COMMERCE AND PURCHASING DECISIONS: A SYSTEMATIC LITERATURE REVIEW FROM 2010 – 2020 移动社交商务和购买决策概念框架的发展:2010 - 2020年的系统文献综述

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14904

Shirley Law Kheen, M. Noor

{"title":"THE DEVELOPMENT OF A CONCEPTUAL FRAMEWORK FOR MOBILE SOCIAL COMMERCE AND PURCHASING DECISIONS: A SYSTEMATIC LITERATURE REVIEW FROM 2010 – 2020","authors":"Shirley Law Kheen, M. Noor","doi":"10.24191/smrj.v18i2.14904","DOIUrl":"https://doi.org/10.24191/smrj.v18i2.14904","url":null,"abstract":"This paper aims to develop a framework for mobile social commerce purchase decisions based on the existing literature. Social media and mobile technology advancement has shifted the way contemporary selling is conducted online. This new business model has revolutionised the relationship between consumers and businesses. Mobile social commerce integrates the features of social media, which enables the interactions between users during their mobile shopping experience. Users’ creativities provide innovative solutions in user generated content (UGC) that not only solves their own problems, but also provides possible improvements to products and services. Even so, the authenticity of UGC and the possibility of fabrication remains a challenge that needs to be resolved. Previous studies have shown that user engagement in UGC has a significant effect on enhancing the efficiency of social interaction between businesses and consumers. The corresponding purchasing decisions depend on the degree of consumer involvement in UGC. Based on a review of the literature from 2010 – 2020, the positive attitudes towards online community knowledge sharing will positively influence consumers’ purchasing decisions. A favourable review about the products or services that generate strong positive attitudes is more likely to be considered by consumers. Thus, their purchasing decisions are determined by their commitment to an attitude. The risk perception of consumers differs from various dimensions and capacities. The risk tolerance of each purchasing goal will have an effect on their purchasing decisions. The framework proposed in this study can be further tested in the context of Malaysian consumers.","PeriodicalId":175901,"journal":{"name":"Social and Management Research Journal","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115050727","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

CONSUMERS’ AWARENESS AND KNOWLEDGE OF NANOFOOD IN MALAYSIA 马来西亚消费者对纳米食品的认知和知识

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14894

Nor Akhmal Hasmin, Anida Mahmood, Najwa Azizun, Nur Hafidah Abd Kadir, J. Matmin

引用次数: 1

A CONTENT ANALYSIS ON DIVERSITY AND PERSON WITH DISABILITIES IN CSR-AWARDED COMPANIES IN MALAYSIA 马来西亚企业社会责任企业多元化与残障人士的内容分析

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14902

Anisa Safiah Maznorbalia, Zurina Ismail, Zuhal Hussein

{"title":"A CONTENT ANALYSIS ON DIVERSITY AND PERSON WITH DISABILITIES IN CSR-AWARDED COMPANIES IN MALAYSIA","authors":"Anisa Safiah Maznorbalia, Zurina Ismail, Zuhal Hussein","doi":"10.24191/smrj.v18i2.14902","DOIUrl":"https://doi.org/10.24191/smrj.v18i2.14902","url":null,"abstract":"Diversity is a concept that includes individuals from different categories and centrally aims at creating an inclusive community that values and utilises all members' talents. Diversity in the workplace has long been recognised as beneficial to the organisation’s whole performance. Apart from creating an inclusive environment, having a diverse workforce means having a different set of skills, ideas, attitudes, knowledge, and thus giving a higher chance for an organisation to be in a competitive advantage. Despite all the advantages, persons with disabilities (PWD) as one of the diversity categories have always been excluded from entering the labour market. Therefore, the aim of this study is to do a systematic empirical investigation on PWD’s employment within the organisations by examining the annual report of the CSR-awarded organisations in Malaysia to evaluate how far these organisations are reporting their diverse workforce and accepting the inclusion of PWD in the companies. The quantitative content analysis method was used in this study. 14 published annual reports of CSR-awarded companies from the year 2019 were selected as a sample. Employees with PWD were recorded by two companies, with percentages of 0.18 percent and 0.05 percent, respectively. The result shows the employment data on disability among companies that have won CSR awards in Malaysia are scarce. The companies tend to place more emphasis on other diversity categories, especially on gender and age group. It is suggested for future research to explore the employment of PWD from the perspective of corporate social responsibility since anything related to PWD should be addressed through social imperatives.","PeriodicalId":175901,"journal":{"name":"Social and Management Research Journal","volume":"93 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115540921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

MANAGER’S SOCIAL INFLUENCE ON AGGRESSION MANAGEMENT AND ORGANISATIONAL COMMITMENT 管理者对攻击性管理和组织承诺的社会影响

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14885

Continue Anddison Eketu, F. O. Edeh, A. Nawaz, Chukwu Agnes Ugboego

{"title":"MANAGER’S SOCIAL INFLUENCE ON AGGRESSION MANAGEMENT AND ORGANISATIONAL COMMITMENT","authors":"Continue Anddison Eketu, F. O. Edeh, A. Nawaz, Chukwu Agnes Ugboego","doi":"10.24191/smrj.v18i2.14885","DOIUrl":"https://doi.org/10.24191/smrj.v18i2.14885","url":null,"abstract":"The purpose of this study is to investigate manager’s social influence on the relationship between aggression management and organisational commitment using cross-sectional survey. Accessible population of five manufacturing companies operating in Enugu state was surveyed. One hundred and ninety six participants completed the instrument but only one hundred and eighty two were returned and found valid for analysis. Face validity was used to determine the validity of instrument used. Cronbach α was used to determine the reliability of the instrument. Frequency distribution and Pearson Product Moment Correlation Coefficient were used to conduct the analysis. Result of the study revealed that aggression management has positive significant relationship with organisational commitment. On the other hand, manager’s social influence positively and significantly moderates the relationship between aggression management and organisational commitment. The study concludes that aggression management measured in terms of self-control and punishment enhances organisational commitment. The implication of this study is that managers, policy makers and human resource professionals should use their social influence in handling aggressive behaviour in the workplace so as to increase the commitment of their subordinates which will in turn increase profitability, growth and expansion of the organisation.","PeriodicalId":175901,"journal":{"name":"Social and Management Research Journal","volume":"115 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124075683","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

THE DEVELOPMENT OF RESEARCH FRAMEWORK FOR THE DECISION TO PARTICIPATE IN STOCK MARKET: A SYSTEMATIC REVIEW OF LITERATURES FROM 2011-2021 股票市场参与决策研究框架的发展:2011-2021年文献系统回顾

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14897

Ho Thong Koh, Kelana Jaya Selangor, M. Noor

引用次数: 0

THE ASSOCIATION OF ORGANISATIONAL CULTURE AND ORGANISATIONAL COMMITMENT WITH JOB SATISFACTION: PERSPECTIVE OF THE MALAYSIAN VEGETABLE OIL PROCESSING SECTOR 组织文化和组织承诺与工作满意度的关系:马来西亚植物油加工部门的视角

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14918

Prayashini Prabhaharan, Azzman Mohamed

{"title":"THE ASSOCIATION OF ORGANISATIONAL CULTURE AND ORGANISATIONAL COMMITMENT WITH JOB SATISFACTION: PERSPECTIVE OF THE MALAYSIAN VEGETABLE OIL PROCESSING SECTOR","authors":"Prayashini Prabhaharan, Azzman Mohamed","doi":"10.24191/smrj.v18i2.14918","DOIUrl":"https://doi.org/10.24191/smrj.v18i2.14918","url":null,"abstract":"The present study has sought to contribute to the growing knowledge base pertaining to the increasing trend in the high employee turnover rate in Malaysia’s manufacturing industry and challenges faced by organisations in retaining talented workforce arising from the job satisfaction issue. In such a perspective, this study examines the association of organisational culture and organisational commitment with job satisfaction. Insufficient research is available on these associations within the context of the Malaysian vegetable oil processing sector; thus, this study has aimed to add new knowledge to the existing literature. A quantitative research approach, namely a cross-sectional survey, was utilised to gather data from the sample population who were employed in vegetable oil processing factories in Pasir Gudang, Johor. The participants were chosen via the simple random sampling approach. Pearson correlation and linear regression analysis methods were utilised to analyse the associations among the variables. The highest correlation was revealed between adhocracy culture and normative commitment. Regression analysis findings demonstrated a positive significant association between all dimension’s variables of organisational culture and organisational commitment on job satisfaction. Overall, the study has provided comprehensive insights for the vegetable oil processing organisations to review the culture in their company that could enhance organisational members’ commitment and job satisfaction.","PeriodicalId":175901,"journal":{"name":"Social and Management Research Journal","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122250789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A CONCEPTUAL FRAMEWORK FOR CUSTOMERS’ LOYALTY IN MOBILE LOYALTY PROGRAMMES 移动忠诚度计划中客户忠诚度的概念框架

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14895

Sharlini Seridaran, Petaling Jaya Selangor Malaysia, M. Noor

{"title":"A CONCEPTUAL FRAMEWORK FOR CUSTOMERS’ LOYALTY IN MOBILE LOYALTY PROGRAMMES","authors":"Sharlini Seridaran, Petaling Jaya Selangor Malaysia, M. Noor","doi":"10.24191/smrj.v18i2.14895","DOIUrl":"https://doi.org/10.24191/smrj.v18i2.14895","url":null,"abstract":"The increasing number of academic studies on customer loyalty shows the evolution of customer behaviour and the diversity of business offerings. The main purpose of this study is to examine existing academic pieces of literature. The articles discovered are from the last ten years and elaborate on the importance of customer loyalty within the established mobile loyalty programmes. As businesses evolve, the importance of developing long-term relationships with customers becomes increasingly important. This explains the recent trend of loyalty programmes in other industries. This paper aims to establish a conceptual framework that focuses on customer loyalty. Furthermore, the Theory of Planned Behaviour is used as a core element to better understand customers’ intentions to accomplish a certain behaviour in the hope that the actions favour businesses. Customer attitude, subjective norms, and customer satisfaction were identified as common antecedents in the literature. The recommended framework in this study may serve as a reference point for practitioners looking to improve current marketing strategies, particularly those focusing on mobile loyalty programmes. This is done to keep businesses up to date on current needs and trends.","PeriodicalId":175901,"journal":{"name":"Social and Management Research Journal","volume":"295 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123059758","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

JOB SATISFACTION AND INDIVIDUAL HAPPINESS AMONG EMPLOYEES AT A PUBLIC HIGHER EDUCATION INSTITUTION 公立高等教育机构员工工作满意度与个人幸福感研究

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14908

S. Sakarji, Wan Nor Hazimah Wan Azib, Azyanee Luqman, Nooradzlina Nooradzlina, Asma Shazwani Shari, Hadhifah Fadhlina Ismail, Ayu Kamareenna Abdullah Thani, Nik Mohd Faris Nik Min, Muhammad Ammar Haidar Ishak, Nur Alyaa Athirah Mohd Yusri

{"title":"JOB SATISFACTION AND INDIVIDUAL HAPPINESS AMONG EMPLOYEES AT A PUBLIC HIGHER EDUCATION INSTITUTION","authors":"S. Sakarji, Wan Nor Hazimah Wan Azib, Azyanee Luqman, Nooradzlina Nooradzlina, Asma Shazwani Shari, Hadhifah Fadhlina Ismail, Ayu Kamareenna Abdullah Thani, Nik Mohd Faris Nik Min, Muhammad Ammar Haidar Ishak, Nur Alyaa Athirah Mohd Yusri","doi":"10.24191/smrj.v18i2.14908","DOIUrl":"https://doi.org/10.24191/smrj.v18i2.14908","url":null,"abstract":"Employees are the most important asset of organizations. Making them happy with their workplace and the work itself will benefit not only the employees but also the organizations. Employee satisfaction is also based on their awareness of future development. Hence, this paper aims to determine the relationship between job satisfaction and five variables of pay, colleague, management, nature of work and promotion toward individual happiness. Data were collected from 126 respondents from Universiti Teknikal Malaysia Melaka (UTEM), a public higher education institution in Malaysia using simple random sampling. Subsequently, the data were derived using SPSS Version 22.0. The findings indicated that there is a positive relationship between pay, colleague, management, nature of work, and promotion. Based on the results, the nature of work and promotion are the most important factors that influence employee happiness, thus leading to job satisfaction. Moreover, the result from the hypothesis test revealed that there is a significant relationship between pay, colleague, management, nature of work, and promotion. These findings may guide the implementation of policies by human resources or other organization management in a higher education institution. For instance, they may use job happiness (mental well-being) as a predictor of employee behaviors and then formulate recruitment policies that will help maintain employee happiness and satisfaction, thereby helping in employee retention.","PeriodicalId":175901,"journal":{"name":"Social and Management Research Journal","volume":"498 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129932495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

SOCIAL SUSTAINABILITY PRACTICES IN MALAYSIAN RURAL LIBRARIES 马来西亚乡村图书馆的社会可持续性实践

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14901

Siti Khadijah Rafie, Roziya Abu, Nor Amira Mohd Ali, Nur Syazana Mohd Nasir, Azlyantiny Mohammad

引用次数: 0

A PRELIMINARY STUDY OF JOB STRESS FACTORS ON JOB SATISFACTION AMONG GOVERNMENT EMPLOYEES IN MALAYSIA'S SOUTHERN REGION 工作压力因素对马来西亚南部地区政府雇员工作满意度的初步研究

Social and Management Research Journal Pub Date : 2021-09-01 DOI: 10.24191/smrj.v18i2.14905

Nooradzlina Mohd Pauzi, Asma Shazwani Shari, Hadhifah Fadhlina Ismail, Azyanee Luqman, S. Sakarji, Wan Nor Hazimah Wan Azib, Siti Nor Aqiliyah Subahudin

{"title":"A PRELIMINARY STUDY OF JOB STRESS FACTORS ON JOB SATISFACTION AMONG GOVERNMENT EMPLOYEES IN MALAYSIA'S SOUTHERN REGION","authors":"Nooradzlina Mohd Pauzi, Asma Shazwani Shari, Hadhifah Fadhlina Ismail, Azyanee Luqman, S. Sakarji, Wan Nor Hazimah Wan Azib, Siti Nor Aqiliyah Subahudin","doi":"10.24191/smrj.v18i2.14905","DOIUrl":"https://doi.org/10.24191/smrj.v18i2.14905","url":null,"abstract":"Job stress has become a global problem in recent years, and it is rising year after year. The purpose of this research was to identify influential factors of job stress that affect job satisfaction among the employees in the government sector in the southern region of Malaysia. This research is important because it will help the company determine the best way to assist their workers in improving their job satisfaction. Job stress consists of three elements, namely workload, role conflict, and interpersonal relationships. The questionnaires were distributed to 108 respondents who were employees at Lembaga Kemajuan Johor Tenggara (KEJORA). Descriptive statistics, Cronbach alpha, and regression analysis were employed to analyse the result using the SPSS analysis. The findings revealed that a significant positive relationship exists between interpersonal relationship and job satisfaction whereas role conflict and workload does not influence job satisfaction. Finally, limitations and suggestions for this study are also highlighted.","PeriodicalId":175901,"journal":{"name":"Social and Management Research Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130807649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0