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Interactivity, engagement, trust, purchase intention and word-of-mouth: a moderated mediation study 互动、参与、信任、购买意向与口碑:一个有调节的中介研究
Int. J. Serv. Technol. Manag. Pub Date : 2019-03-07 DOI: 10.1504/IJSTM.2019.098203
S. Liao, Yu-Chun Chung, Wen-Jung Chang
{"title":"Interactivity, engagement, trust, purchase intention and word-of-mouth: a moderated mediation study","authors":"S. Liao, Yu-Chun Chung, Wen-Jung Chang","doi":"10.1504/IJSTM.2019.098203","DOIUrl":"https://doi.org/10.1504/IJSTM.2019.098203","url":null,"abstract":"This paper presents a model of influence of interactivity and engagement on hotel customers' purchase intention and word-of-mouth by simultaneously including trust as a mediator, analyses the direct and indirect effects among these constructs and examines the moderated mediation effect of brand loyalty. In the proposed model, purchase intention and word-of-mouth are indirectly affected by interactivity and engagement respectively in the hospitality industry, via the mediation of trust. Besides, the indirect effect of interactivity on purchase intention and engagement on word-of-mouth through trust will be stronger with higher brand loyalty than for those with lower brand loyalty. Empirical testing using a survey of 408 Taiwan consumers in hospitality and tourism confirms our hypothesised effects. Finally, managerial implications and limitations of our findings are discussed.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131415762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 17
Brazilian newspaper management on the internet: a study about acceptance, impacts, and opportunities in the digital environment 互联网上的巴西报纸管理:数字环境下的接受度、影响和机会研究
Int. J. Serv. Technol. Manag. Pub Date : 2019-03-07 DOI: 10.1504/IJSTM.2019.098200
Renato Fonseca Alves De Andrade, C. R. C. Lima, F. Pereira
{"title":"Brazilian newspaper management on the internet: a study about acceptance, impacts, and opportunities in the digital environment","authors":"Renato Fonseca Alves De Andrade, C. R. C. Lima, F. Pereira","doi":"10.1504/IJSTM.2019.098200","DOIUrl":"https://doi.org/10.1504/IJSTM.2019.098200","url":null,"abstract":"The objective of this research was to define and evaluate the threats and opportunities of digital media pose to traditional print media, from the perspective of journalists and readers with regards to the future of the press. The research took the form of an online survey, which produced two databases, one for journalists and one for readers. A variety of analysis techniques were applied, like exploratory factorial analysis and multiple regression. From the readers' perspective, three dimensions influence the use of the web for reading news: the practicality of the platform, the knowledge of the technology and external influence. For journalists, the use of language, the layout, the process of migration from the printed word to the internet, and the advantages over competitors are the determining factors for digital media becoming the primary source of income for traditional print media companies.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132197352","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The impact and spatial difference of agricultural producer services industry on agricultural development: an empirical analysis based on provincial panel data 农业生产性服务业对农业发展的影响及空间差异——基于省级面板数据的实证分析
Int. J. Serv. Technol. Manag. Pub Date : 2018-03-14 DOI: 10.1504/IJSTM.2018.10011484
Junjuan Du, Yaokuang Li
{"title":"The impact and spatial difference of agricultural producer services industry on agricultural development: an empirical analysis based on provincial panel data","authors":"Junjuan Du, Yaokuang Li","doi":"10.1504/IJSTM.2018.10011484","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10011484","url":null,"abstract":"The acting mechanisms of agricultural producer services industry on agricultural development remains much debated. This study applied provincial panel data in China to empirically research the influence of agricultural producer services on agricultural structure adjustment, income of farmers and agricultural production efficiency. Results indicate that agricultural information, science and technology promotion significantly promote agricultural development. But from regional perspective, results show that there are geographical differences in the roles of different types of agricultural production service industry playing. In major grain producing area, the agricultural production service industry is not a major role in optimising the agricultural structure, and financial and insurance services, agricultural technology extension services and agricultural sale services have play positive roles in increasing agricultural income and upgrading efficiency of agricultural production. However, the agricultural financial and insurance services and information services promote agricultural industrial structure optimisation, income and agricultural production efficiency in economic crops production areas.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128241257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Building supply chain quality management theory from case study in China 中国供应链质量管理理论的案例研究
Int. J. Serv. Technol. Manag. Pub Date : 2018-03-14 DOI: 10.1504/IJSTM.2018.10011475
Haiju Hu, Xiande Zhao
{"title":"Building supply chain quality management theory from case study in China","authors":"Haiju Hu, Xiande Zhao","doi":"10.1504/IJSTM.2018.10011475","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10011475","url":null,"abstract":"In view of the inconsistency on the definition and key components of supply chain quality management (SCQM), this study is conducted to make up the deficiency. The research team collected the data using semi-structural interviews of four supply chains from food, toy, automobile and pharmaceutical industries in China. Based on within- and cross-case analysis, six key components of SCQM (supply chain leadership on quality, internal quality integration, strategic supply chain design for quality, upstream quality management system, downstream quality management system and product recall system) were identified. Finally, a definition and its holistic framework of SCQM were proposed. Compared with the existing research, the components identified in this study were more comprehensive, and it can facilitate the operationalisation of the construct and help to develop a high quality measurement scale. Practically, the SCQM framework proposed in this study will provide guidelines for the managers to build up an effective SCQM system.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128457743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
How does dynamic capability affect logistics service integrator's growth performance 动态能力如何影响物流服务集成商的成长绩效
Int. J. Serv. Technol. Manag. Pub Date : 2018-03-14 DOI: 10.1504/IJSTM.2018.10011480
W. Liu, Ling Sun, Wenjuan Li, Hanwen Zhang
{"title":"How does dynamic capability affect logistics service integrator's growth performance","authors":"W. Liu, Ling Sun, Wenjuan Li, Hanwen Zhang","doi":"10.1504/IJSTM.2018.10011480","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10011480","url":null,"abstract":"For logistics service integrator (LSI), in a dynamic market, the only effective way for logistics enterprise obtaining greater benefits is to continue innovating and maintaining dynamic capabilities. In the use of sub-model multidimensional approach, we proposed that the dynamic capacity composed by the environmental awareness, resource integration capability and logistics flexibility capability. The paper gives the dynamic capability measure, the concept definition of LSI, how it affects the ability to build dynamic growth performance LSI growth models, and make an empirical analysis. It also finalise the structural model that dynamic capabilities impact on LSI growth performance. Then, we construct the model of the effect of dynamic capability on the growth performance of LSI. We deeply analyse mechanism of factors that affect growth merits of logistic service.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133049275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The mediating role of mental health in the relationship between psychological capital and job burnout: an exploratory study 心理健康在心理资本与工作倦怠关系中的中介作用:一项探索性研究
Int. J. Serv. Technol. Manag. Pub Date : 2018-03-14 DOI: 10.1504/ijstm.2018.10011490
Xiaolun Cai, Long Ye
{"title":"The mediating role of mental health in the relationship between psychological capital and job burnout: an exploratory study","authors":"Xiaolun Cai, Long Ye","doi":"10.1504/ijstm.2018.10011490","DOIUrl":"https://doi.org/10.1504/ijstm.2018.10011490","url":null,"abstract":"Nowadays, the job burnout phenomenon is very common in China's corporations and it seriously affects the individual performance and the relationship between work and family. In this paper, I take the mental health act as an intermediary variable to build the relationship model between psychological capital and job burnout to explore the impact that psychological capital has on job burnout. The research result shows that psychological capital is significantly negatively correlated with job burnout, and mental health plays mediating role in the relationship between psychological capital and job burnout. The research result shows that mental health plays a critical role in the effectiveness between psychological capital and job burnout. And through logical study and test of the effective of psychological capital that on job burnout, finally find the basis for job burnout to separate away from job vocation situation.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116095406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
What influence the choice of host country in Chinese firm cross-border M&As on culture distance, institution and tax 文化距离、制度和税收对中国企业跨国并购东道国选择的影响
Int. J. Serv. Technol. Manag. Pub Date : 2018-03-14 DOI: 10.1504/IJSTM.2018.10011489
Xiangfei Fu, Yongmei Cui, Vicenc Fernandez, Yan Zhao
{"title":"What influence the choice of host country in Chinese firm cross-border M&As on culture distance, institution and tax","authors":"Xiangfei Fu, Yongmei Cui, Vicenc Fernandez, Yan Zhao","doi":"10.1504/IJSTM.2018.10011489","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10011489","url":null,"abstract":"What influence the choice of host country when Chinese firm make cross-border merger and acquisitions (M&A)? According to 1,051 Chinese cross-border M&A transactions in the years 2000–2015 listed in BVD-Zephyr database, we find that culture distance, institution and tax are the three most significant factors: 1) Chinese firms are more likely to choose host country with close culture when conduct cross-border M&As. 2) Chinese firms tend to choose M&A method to enter countries that have stronger institutions. Among the six specific institution factors (control of corruption, government effectiveness, political stability, regulatory quality, rule of law, voice and accountability), Chinese firms care more about control of corruption, government effectiveness, political stability and regulatory quality. 3) Low-tax countries are more attractive to Chinese firm cross-border M&As.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129726243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Dual commitment to company and union: a latent profile analysis 对公司和工会的双重承诺:潜在剖面分析
Int. J. Serv. Technol. Manag. Pub Date : 2018-03-14 DOI: 10.1504/IJSTM.2018.10011477
Xiangrong Xu, E. Hu
{"title":"Dual commitment to company and union: a latent profile analysis","authors":"Xiangrong Xu, E. Hu","doi":"10.1504/IJSTM.2018.10011477","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10011477","url":null,"abstract":"Dual commitment to company and union is of great significance for harmonising labour relations. Research on this subject tends to centre around the foci of dual commitment while ignoring the dimensions of the commitment. Using latent profile analysis, the configurations of foci and mindsets of dual commitment were identified in a sample of 1,185 union members of Chinese non-state-owned enterprises to elucidate the interactions among the foci and dimensions of dual commitment. The results suggested that there are six distinct profiles: full commitment, EB-dominant, AC/NC-dominant, moderate commitment, CC-dominant, and non-committed. Employees who have high scores in one or more dimensions of company and/or union commitment have lower turnover intentions and exhibit more organisationally-directed citizenship behaviours than those who have low scores. The individually-directed citizenship behaviours of all profiles apart from the AC/NC-dominant profile are similar. The implications of the findings above are discussed.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"119 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132054305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
How the LSSC networks affect the growth of logistics service integrator LSSC网络如何影响物流服务集成商的成长
Int. J. Serv. Technol. Manag. Pub Date : 2018-03-14 DOI: 10.1504/IJSTM.2018.10011479
W. Liu, Juanjuan Song, X. Xia, Wenjuan Li
{"title":"How the LSSC networks affect the growth of logistics service integrator","authors":"W. Liu, Juanjuan Song, X. Xia, Wenjuan Li","doi":"10.1504/IJSTM.2018.10011479","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10011479","url":null,"abstract":"According to different types of resources the logistics service integrator (LSI) acquires from the logistics service supply chain (LSSC) network, the LSSC networks can be divided into five sub-networks: social networks, logistics innovation networks, logistics collaboration networks, marketing networks and reputation networks. This study examines the relationships among five LSSC sub-networks and the influence of LSSC networks to the LSI performance by empirical method. The result shows that the developing of social networks, logistics innovation networks and marketing networks have an significant impact on the growth of LSI; reputational networks have an indirect impact on the firm growth by means of marketing networks; and up to now, the development of logistics collaboration networks are not very good, so it has little impact on the growth performance of LSI.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115632892","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Effects of organisational learning on service innovation performance: the mediating effect of supply chain collaboration and the moderating role of interpersonal trust 组织学习对服务创新绩效的影响:供应链协作的中介作用和人际信任的调节作用
Int. J. Serv. Technol. Manag. Pub Date : 2018-03-14 DOI: 10.1504/IJSTM.2018.10011483
Min Li, Z. Jian, Lei Li, Thomas Kwan-Ho Yeung
{"title":"Effects of organisational learning on service innovation performance: the mediating effect of supply chain collaboration and the moderating role of interpersonal trust","authors":"Min Li, Z. Jian, Lei Li, Thomas Kwan-Ho Yeung","doi":"10.1504/IJSTM.2018.10011483","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10011483","url":null,"abstract":"This paper discusses the relationships between organisational learning and service innovation performance, as well as the mediating role of supply chain collaboration and the moderating role of interpersonal trust. The empirical study shows that: 1) different dimensions of organisational learning have different effects on different dimensions of supply chain collaboration and service innovation performance; 2) supply chain collaboration acts as a mediator between knowledge absorption, knowledge integration, and service innovation performance, but it does not have a mediating effect on the relationship between learning intention and service innovation performance; 3) the positive relationship between knowledge integration and service innovation performance is stronger if the interpersonal trust is higher than it is low. But interpersonal trust does not have a moderating effect on the relationship between the other two dimensions of organisational learning (learning intention and knowledge absorption) and service innovation performance. The segmentation study in this paper gives some theoretical values and insights on research of supply chain collaboration, organisational learning and service innovation performance, and enriches the empirical research of these areas to some extent.","PeriodicalId":171228,"journal":{"name":"Int. J. Serv. Technol. Manag.","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116244897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
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