Labuan Bulletin of International Business and Finance (LBIBF)最新文献_第9页

ESTIMATING THE PROBABILITY OF SERVICE RECOVERY STRATEGIES IN FRANCHISE FAST FOOD RESTAURANT 连锁快餐店服务恢复策略的概率估计

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v4i.1434

E. C. D. Run, Pui-Ling Ting

{"title":"ESTIMATING THE PROBABILITY OF SERVICE RECOVERY STRATEGIES IN FRANCHISE FAST FOOD RESTAURANT","authors":"E. C. D. Run, Pui-Ling Ting","doi":"10.51200/lbibf.v4i.1434","DOIUrl":"https://doi.org/10.51200/lbibf.v4i.1434","url":null,"abstract":"This paper sets out to determine the probability from a customerâ€™s viewpoint, of which service recovery activities will most probably be carried out by front liners in Franchise Fast Food Restaurants (FFFR). The study utilized a Juster scale based questionnaire survey format. Data was then analyzed using means and factor analysis. Means analysis indicated that customers did not expect front liners to offer free food but there was a good possibility that they would receive an apology. More than half of the service recovery strategies studied lay below the 50/50 probability. Factor analysis indicated three views of customers on service recover strategies, which are termed as â€˜Immediateâ€™, â€˜Worksâ€™ and â€˜Wordsâ€™. Customers believe that there is a good possibility for â€˜Wordsâ€™ service recovery activity, fairly good possibility of â€˜Immediateâ€™ service recovery and fair possibility of â€˜Worksâ€™ service recovery activity. The study was limited to respondents in Kuching and customers of FFFR. Nevertheless the finding has important implications to management and academia. A practical application from this study would be the use of â€˜Immediateâ€™ and â€˜Wordsâ€™ service recovery strategies to improve customerâ€™s perception of a company after service failure. The use of â€˜Worksâ€™ would delight them, as it is not expected.","PeriodicalId":163324,"journal":{"name":"Labuan Bulletin of International Business and Finance (LBIBF)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125495700","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

THE INFORMATION CONTENT OF THE MALAYSIAN CORPORATE BOND RATING CHANGES 马来西亚公司债评级的信息内容发生变化

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v4i.1433

Ezeldin El Domaa, Mohd. Azmi Omar

引用次数: 1

A CROSS COUNTRY ANALYSIS OF DYNAMICS IN COMPARATIVE ADVANTAGE AND TRADE PATTERNS IN TEXTILES AND CLOTHING 对纺织品和服装比较优势和贸易格局动态的跨国分析

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v5i.1437

M. Wadud

{"title":"A CROSS COUNTRY ANALYSIS OF DYNAMICS IN COMPARATIVE ADVANTAGE AND TRADE PATTERNS IN TEXTILES AND CLOTHING","authors":"M. Wadud","doi":"10.51200/lbibf.v5i.1437","DOIUrl":"https://doi.org/10.51200/lbibf.v5i.1437","url":null,"abstract":"This paper examines pattern of comparative advantage in textiles and clothing trade as revealed by export shares of selected developed and developing economies. The estimated revealed comparative advantage (RCA) indices provided strong evidence of comparative advantage enjoyed by the developing economies. However, a few developed highincome economies have enjoyed sustainable comparative advantage, especially in textiles trade. Significant negative correlations are observed between country specific income levels and the estimated absolute and relative RCA indices. While most of the developing economies achieved significant improvement of comparative advantage over time in clothing trade, the evidence is mixed for textiles. Additional evidence from Grubel-Lloyd (G-L) index of intra industry trade (IIT) suggest that global textiles trade could be mainly explained on the basis of product differentiation and economies of scale while clothing trade is more based on comparative advantage. Results of the study also suggest that the trading nations should engage in exploitation of forms of competition such as product differentiation in textiles trade, whereas for clothing, cost minimising remains a valid strategy.","PeriodicalId":163324,"journal":{"name":"Labuan Bulletin of International Business and Finance (LBIBF)","volume":"90 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128473743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

BILATERAL TRADE BALANCE OF MALAYSIA TO THE UNITED STATES, JAPAN AND SINGAPORE: AN EMPIRICAL STUDY 马来西亚对美国、日本和新加坡的双边贸易平衡:实证研究

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v4i.1430

H. Wong, Hui-Ing Chong

引用次数: 3

THE PERFORMANCE OF MERGERS AND ACQUISITIONS IN THE SINGAPORE BANKING SECTOR: AN APPLICATION OF TWO-STAGE BANKING MODELS 新加坡银行业并购绩效:两阶段银行模型的应用

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v5i.1440

F. Sufian, Muhamed-Zulkhibri Abdul Majid

{"title":"THE PERFORMANCE OF MERGERS AND ACQUISITIONS IN THE SINGAPORE BANKING SECTOR: AN APPLICATION OF TWO-STAGE BANKING MODELS","authors":"F. Sufian, Muhamed-Zulkhibri Abdul Majid","doi":"10.51200/lbibf.v5i.1440","DOIUrl":"https://doi.org/10.51200/lbibf.v5i.1440","url":null,"abstract":"An event study window analysis of Data Envelopment Analysis (DEA) is employed in this study to investigate the effects of mergers and acquisitions (M&As) on Singapore domestic banking groupsâ€™ efficiency. The results suggest that the merger has resulted in higher Singapore banking groupsâ€™ mean overall efficiency post-merger. Despite that, from the scale efficiency perspective, the findings do not support for further consolidation in the Singapore banking sector. We found mixed evidence on the characteristics of efficiency on the acquirers and targets banks, hence, do not fully support the hypothesis of a more (less) efficient bank becoming the acquirer (target). In most cases, the results further confirmed the hypothesis that the acquiring banksâ€™ mean overall efficiency improved (deteriorates) post-merger resulting from the merger with a more (less) efficient bank. Tobit regression model is employed to determine factors affecting bank performance. The results suggest that bank profitability has significant positive impact on bank efficiency, whereas poor loan quality has significant negative influence on bank performance.","PeriodicalId":163324,"journal":{"name":"Labuan Bulletin of International Business and Finance (LBIBF)","volume":"60 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122483834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

PERFORMANCE APPRAISAL OF PHILIPPINE MUTUAL FUNDS USING DEA APPROACH 基于dea方法的菲律宾共同基金绩效评估

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v3i.1428

Mariane Pearl R. de Guzman, Emilyn C. Cabanda

{"title":"PERFORMANCE APPRAISAL OF PHILIPPINE MUTUAL FUNDS USING DEA APPROACH","authors":"Mariane Pearl R. de Guzman, Emilyn C. Cabanda","doi":"10.51200/lbibf.v3i.1428","DOIUrl":"https://doi.org/10.51200/lbibf.v3i.1428","url":null,"abstract":"The paper focuses on the performance appraisal of Philippine mutual fund industry from 1999-2003 using Data Envelopment Analysis (DEA) â€“ Malmquist productivity index. It calculates efficiency and productivity growths in a sample of bond and stock funds, balanced funds, and in the industry. DEA is a mathematical programming technique to evaluate the relative efficiency of production units and can accommodate multiple inputs and outputs. Malmquist productivity index has decomposed total factor productivity (TFP) into two components: technological change and technical efficiency change. Results show that bond and stock funds have the highest TFP growth, owing much to technical efficiency change. Bond and stock funds are technically efficient units in the production frontier as compared with balanced funds. Our findings reveal that the Philippine mutual funds industry is technologically and technically efficient. These findings have an important policy implication. Despite that the Philippine mutual funds are found to be technologically and technically efficient, they are still underdeveloped due to poor public perception, lack of information about investment funds, and the absence of proper legislative framework. ","PeriodicalId":163324,"journal":{"name":"Labuan Bulletin of International Business and Finance (LBIBF)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130709536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

AN EMPIRICAL INVESTIGATION ON CONSUMER ACCEPTANCE OF INTERNET BANKING IN AN ISLAMIC BANK 某伊斯兰银行消费者对网上银行接受程度的实证调查

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v5i.1439

Hanudin Amin

{"title":"AN EMPIRICAL INVESTIGATION ON CONSUMER ACCEPTANCE OF INTERNET BANKING IN AN ISLAMIC BANK","authors":"Hanudin Amin","doi":"10.51200/lbibf.v5i.1439","DOIUrl":"https://doi.org/10.51200/lbibf.v5i.1439","url":null,"abstract":"The purpose of this study is to investigate the determinants that influence Internet banking acceptance among the Islamic bankâ€™s customers. Technology acceptance model (TAM) is utilised as a point of departure. In this study, perceived credibility, amount of information on Internet banking, perceived enjoyment, and social norm are added to the model, in addition to perceived usefulness, perceived ease of use. More importantly, the estimated linear regression model suggests that perceived credibility and social norm are significant determinants of Internet banking acceptance among Muslims. In contrast, the estimated linear regression model suggests that perceived usefulness, perceived ease of use, perceived enjoyment and social norm are significant determinants of Internet banking acceptance among non-Muslims. Taken as a whole, the estimated linear regression model suggests that perceived credibility and social norm are significant determinants of Internet banking acceptance among the bankâ€™s customers. Overall, the results of this study are valuable to both researchers and practitioners in providing new insights about the Internet banking from Islamic banking institution point of view.","PeriodicalId":163324,"journal":{"name":"Labuan Bulletin of International Business and Finance (LBIBF)","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116096951","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 20

THE DYNAMIC CAUSAL BETWEEN FINANCIAL DEVELOPMENT AND ECONOMIC GROWTH: EMPIRICAL EVIDENCE FROM MALAYSIA BASED ON VECTOR ERROR CORRECTION MODELING APPROACH 金融发展与经济增长的动态因果关系:基于向量误差修正建模方法的马来西亚实证证据

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v5i.1438

Rosilawati Amiruddin, Abu Hassan Shaari Mohd. Nor, Ismadi Ismail

引用次数: 4

COINTEGRATION ANALYSIS ON JAPANâ€™S AGGREGATE IMPORT DEMAND FUNCTION: DOES DATA FREQUENCY MATTER? 日本总进口需求函数的协整分析:数据频率有关系吗?

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v4i.1431

Tuck Cheong Tang

引用次数: 6

TRADING BLOC EXPOSURE IN INTERNATIONAL ASSET PRICING: THE CASE OF AFTA, CER AND NAFTA 贸易集团对国际资产定价的影响:以北美自由贸易协定、cer和nafta为例

Labuan Bulletin of International Business and Finance (LBIBF) Pub Date : 2014-04-17 DOI: 10.51200/lbibf.v3i.1427

C. Hooy, K. Goh

引用次数: 0