发布求助
文献互助 智能选刊 最新文献

Smart Urban Development最新文献

筛选
英文 中文
Mapping Smart Mobility Technologies at Istanbul New Airport Using the Customer Journey 伊斯坦布尔新机场的智能移动出行技术
Smart Urban Development Pub Date : 2019-05-04 DOI: 10.5772/INTECHOPEN.86135
Taşkın Dirsehan
{"title":"Mapping Smart Mobility Technologies at Istanbul New Airport Using the Customer Journey","authors":"Taşkın Dirsehan","doi":"10.5772/INTECHOPEN.86135","DOIUrl":"https://doi.org/10.5772/INTECHOPEN.86135","url":null,"abstract":"We are in an era in which urban populations exceed rural populations for the first time in history. Therefore, it is becoming more difficult to manage cities due to overcrowding. On the other hand, developing technology enables city administra-tions to benefit from citizens’ data and serve them in smarter ways. A component of this management tool, smart mobility refers to beneficial technology that improves individuals’ mobility. Technology is also an important tool for providing customer experiences in smart cities. This study is focused on Istanbul New Airport as a case for smart mobility in which various technologies are implemented to create memorable experiences for passengers. These experiences were mapped with a strategic management tool, customer journey mapping (CJM), which is increasingly popular with both academics and urban administration because it helps to identify customer touch points. Using this tool, passenger experiences are matched with technological applications, and some suggestions are provided based on customers’ experiences. sufficiently advanced technology is indistinguishable from magic.”","PeriodicalId":156099,"journal":{"name":"Smart Urban Development","volume":"221 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131819974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
首页 上一页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：604180095
Book学术官方微信