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Research Methods for Digital Work and Organization最新文献

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Wrestling with Digital Objects and Technologies in Studies of Work 在工作研究中与数字对象和技术搏斗
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0002
D. Bailey, S. Barley, P. Leonardi
{"title":"Wrestling with Digital Objects and Technologies in Studies of Work","authors":"D. Bailey, S. Barley, P. Leonardi","doi":"10.1093/oso/9780198860679.003.0002","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0002","url":null,"abstract":"Studying technical work at digital interfaces, especially the work of engineers, poses challenges for ethnographers. In addition to the difficulties of understanding and documenting what engineers do at their computers, engineers use concepts and vocabularies that are foreign to social scientists without technical training. The authors describe the methods they developed over a decade to deal with these and related issues in their ethnographies of three engineering occupations: structural engineering, hardware engineering, and automotive engineering. Using dual observers, developing glossaries of technical terms, recording streams of behaviour, developing task tables, creating technology inventories, and creating databases of digital artefacts cross-referenced to one’s fieldnotes are among the 14 techniques discussed and illustrated.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125511128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Autoethnography and the Digital Volunteer 民族志和数字志愿者
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0008
C. Hine
{"title":"Autoethnography and the Digital Volunteer","authors":"C. Hine","doi":"10.1093/oso/9780198860679.003.0008","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0008","url":null,"abstract":"This chapter explores the contribution that autoethnography can make to the understanding of digital work. The example used is a digital volunteering role involving moderating a locally based online group that supports members to give away their unwanted items. An autoethnographic approach can: focus in detail on the experiences of ambiguity and uncertainty that lie at the heart of the work of moderating the group; examine the socially embedded and materially contingent qualities of the work; and take a longitudinal view on the development of digital work over time. The autoethnographic approach is inherently limited in its focus on a singular, subjective set of experiences, but acts an indicator of some otherwise undocumented aspects of the work of a digital volunteer. Autoethnography can be combined with other approaches: here interviews were used to explore a more diverse array of digital volunteering contexts, with the interview guide designed to explore some of the concerns that the autoethnography had brought to light.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131834095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring Organization through Contributions 通过贡献探索组织
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0010
R. David, Huckle Steven
{"title":"Exploring Organization through Contributions","authors":"R. David, Huckle Steven","doi":"10.1093/oso/9780198860679.003.0010","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0010","url":null,"abstract":"This chapter focuses on peer-production as a form of collaborative digital work, closely allied to crowdsourcing and other contemporary working practices that are mediated by digital platforms. Such platforms are a growing form of digital work; however, they raise complex methodological issues. First, although often a single collaborative platform coordinates groups, work can be distributed globally. Second, multimodal approaches require the researcher to transition between online and offline media. Finally, it can be challenging to identify what is ‘work’ as activity boundaries are blurred. It is argued that the use of Activity Theory overcomes some of these issues and its utility in an analysis of the production of the open source software, Drupal, is demonstrated, highlighting the potential for Activity Theory to enable cross-contextual comparisons and proposing the concept of ‘socio-technical systems of contribution’ as a way to understand interactions between networks of collaboration. The limitations of the approach and potential future developments are noted.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"208 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130732985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Tinkering with Method as We Go 边走边修补方法
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0016
Viviane Sergi, Claudine Bonneau
{"title":"Tinkering with Method as We Go","authors":"Viviane Sergi, Claudine Bonneau","doi":"10.1093/oso/9780198860679.003.0016","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0016","url":null,"abstract":"This chapter presents the qualitative method we developed to document a phenomenon that we have called ‘working out loud’ (WOL) on social media. Working out loud is a mundane practice where workers of all kinds communicate something about their daily experience of doing their work and being at work. This character makes WOL simultaneously widespread and difficult to grasp and, with little prior knowledge of people’s sharing behaviour, our investigation started in a very open fashion. Because only the general contours of the practice labelled ‘working out loud’ were known, our methodological approach had to be devised and regularly adjusted in order to explore the phenomenon. The chapter discusses the approach that we elaborated as the collection of digital traces necessary to flesh out the concept of WOL progressed. This also makes visible the backstage work involved in data collection and analysis.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122750090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Investigating Online Unmanaged Organization 调查在线非管理组织
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0015
Adriana Wilner, T. Christopoulos, M. Alves
{"title":"Investigating Online Unmanaged Organization","authors":"Adriana Wilner, T. Christopoulos, M. Alves","doi":"10.1093/oso/9780198860679.003.0015","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0015","url":null,"abstract":"The purpose of this chapter is to illustrate how to collect and analyse narratives about organizations provided by employees on the internet. Blogs, social media, and employee review platforms give a rich dataset for investigating how employees make sense of different aspects of organizational culture, work, and human resource politics and practices. We present challenges and paths to do this kind of research using antenarrative analysis (Boje, 2001)—a proper qualitative methodology to deal with fragmented narratives that are typical on the internet. We studied narratives from employees about non-hierarchical organizations archived on Glassdooor, the main global employee review platform.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125070523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Organizational Culture in Tracked Changes 跟踪变更中的组织文化
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0017
Andrew Whelan
{"title":"Organizational Culture in Tracked Changes","authors":"Andrew Whelan","doi":"10.1093/oso/9780198860679.003.0017","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0017","url":null,"abstract":"Tracked changes, usually thought of as preliminaries to the work documents do in organizations, are themselves an important digital residue of work, a site at which workplace culture and politics can be articulated and identified. In this chapter, I address tracked marginalia on a consequential workplace document, a draft academic workload model, as naturally occurring qualitative data. Institutional ethnography and ethnomethodology are brought to bear, respectively: to conceptualize and describe the workplace and the central role documents play in its administration; and to build up a close analysis of the strategies and positions taken by collaborators on the document, as evidenced in tracked comments. I argue that combining these analytical perspectives permits critical insights, into the local organization of work through documents and documentary processes, and the affordances of tracked changes as a communicative backchannel.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134492976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Using Netnography to Investigate Travel Blogging as Digital Work 用网络学研究旅游博客的数字化工作
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0007
Nina Willment
{"title":"Using Netnography to Investigate Travel Blogging as Digital Work","authors":"Nina Willment","doi":"10.1093/oso/9780198860679.003.0007","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0007","url":null,"abstract":"This chapter describes the method of netnography and illustrates the application of this online method to investigating the distributed, multi-modal, and mobile work of travel bloggers. It opens with a discussion of the emergence of travel blogging as a form of digital work which possesses nomadic qualities before moving on to a short discussion of the emergence of the method of netnography and its current developments. Following this, the author’s own use of the netnography method to investigate travel blogging is outlined with critical reflection on the advantages and challenges of the netnography method, both more widely and in relation to this research project in particular. The netnography method is critically appraised alongside a discussion of the ethical issues which must be taken into consideration when using the method. The conclusion outlines possible directions for the method’s future use.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130859206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Heartbeat of Fieldwork 田野工作的心跳
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0005
Claudio Coletta
{"title":"The Heartbeat of Fieldwork","authors":"Claudio Coletta","doi":"10.1093/oso/9780198860679.003.0005","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0005","url":null,"abstract":"This chapter explores the issue of temporality in undertaking ethnographic fieldwork, drawing on research that examined traffic control rooms, wherein software is used to automatically regulate traffic flow in a city. The study identifies two key aspects of temporality in this situation: (1) polyrhythmia at different scales produced by algorithms, technology, management, and urban life; and (2) the process of organizing multiple timelines to tune the ‘heartbeat’ of the city. As time represents a new object of concern for the ethnographic investigation of algorithmic management, I introduce the concept of halfway ethnography as a way to grasp the heartbeat of the fieldwork, focusing on its material organizing of dispersed and heterogeneous temporalities while tuning in with such temporalities.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128872459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Screen Mediated Work in an Ethnography of Official Statistics 官方统计人种志中的筛选媒介工作
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0003
F. Grommé
{"title":"Screen Mediated Work in an Ethnography of Official Statistics","authors":"F. Grommé","doi":"10.1093/oso/9780198860679.003.0003","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0003","url":null,"abstract":"The omnipresence of screen mediated work has consequences for researchers interested in ethnographically observing digital work ‘in action’ in co-located, face-to-face, fieldwork. Researchers can encounter difficulties such as deciding how and when to observe the role of screens, and observing screen mediated work when figures and graphs appear briefly or out of view. Focussing on organizational knowledge practices, the chapter first discusses how we can conceptualize the roles of screens in digital work by reviewing five ethnographic research traditions: (1) symbolic interactionism; (2) ethnomethodology; (3) panoptic theories of power; (4) actor-network theories; (5) sociomateriality in organizational processes. Next, the chapter considers how to practically study screen mediated work via an ethnographic research project in a statistical office. On the basis of this project, we can distinguish five ‘small m’ methodological positions for conducting fieldwork in screen mediated workspaces, illustrating how ‘screen demonstration interviews’ and (participant) observation are conducted.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"256 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117343766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Images, Text, and Emotions 图像，文本和情感
Research Methods for Digital Work and Organization Pub Date : 2021-10-21 DOI: 10.1093/oso/9780198860679.003.0012
Itziar Castelló, D. Barberá-Tomás, F. D. de Bakker
{"title":"Images, Text, and Emotions","authors":"Itziar Castelló, D. Barberá-Tomás, F. D. de Bakker","doi":"10.1093/oso/9780198860679.003.0012","DOIUrl":"https://doi.org/10.1093/oso/9780198860679.003.0012","url":null,"abstract":"Organizations are increasingly communicating online with their key stakeholders. Chats on social media platforms, videos, and online meetings constitute key spaces for strategy communication and for the legitimation of organizations and their activities. In these digital spaces, emotions play an important role in conveying messages and convincing people to enact change. This chapter explains how strategic communication in multimodal spaces such as online communication platforms could be enhanced through emotion-symbolic work. Emotion-symbolic work involves using both text and visuals to transform negative emotions into positive ones in order to facilitate the enactment of a strategy. The chapter also discusses how multimodality, that is textual discourse to accompany visual images, can guide emotion-symbolic work and then reviews the characteristics of social media and communication platforms and the challenges and opportunities of studying emotion-symbolic work in online platforms The chapter concludes by discussing opportunities for further research.","PeriodicalId":156019,"journal":{"name":"Research Methods for Digital Work and Organization","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121360508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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