Information Technology & Systems eJournal最新文献_第3页

Omnichannel Services: The False Premise and Operational Remedies 全渠道服务:错误的前提和操作补救

Information Technology & Systems eJournal Pub Date : 2019-08-29 DOI: 10.2139/ssrn.3444772

Opher Baron, Xiaole Chen, Yang Li

{"title":"Omnichannel Services: The False Premise and Operational Remedies","authors":"Opher Baron, Xiaole Chen, Yang Li","doi":"10.2139/ssrn.3444772","DOIUrl":"https://doi.org/10.2139/ssrn.3444772","url":null,"abstract":"The notion of omnichannel, an integration of brick-and-mortar stores with online channels, has been thriving in recent years and is reforming the traditional service industry. Many service chains, such as Starbucks and McDonald’s, established omnichannel capability by allowing customers to order online in advance before visiting stores for pickup. The premise of omnichannel services is that when customers take advantage of the low-cost-of-waiting online channel, both their utility and the provider’s revenue will increase. Although simply adding an online-ordering option to the conventional walk-in model stimulates revenue, it also inflicts interference on the walk-in channel. We show that online ordering inadvertently reduces customers’ individual utility and social welfare when both channels are used in equilibrium. Moreover, the less it costs to order and wait online, the more the social welfare is reduced. We then evaluate two industry state-of-the-art operational remedies: regulating the use of the online channel and establishing channel-dedicated capacities. Although both remedies may improve the throughput over the walk-in-only service or even the first-come-first-served omnichannel service, they are unlikely to achieve this without jeopardizing the social welfare. We thus propose prioritizing walk-in customers and show that such prioritization can deliver this premise—that is, simultaneously benefiting the service provider and customers in comparison with the conventional walk-in-only service when both channels are used in equilibrium. Our results highlight that creating an efficient marketplace requires synergy between innovative technology and effective operational strategies. This paper was accepted by Victor Martinez de Albéniz, operations management.","PeriodicalId":152219,"journal":{"name":"Information Technology & Systems eJournal","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133302184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Introducing Refined Agile Model (RAM) in the Context of Bangladesh's Software Development Environment Concentrating on the Improvement of Requirement Engineering Process 在孟加拉软件开发环境中引入精细化敏捷模型(RAM)，着重于需求工程过程的改进

Information Technology & Systems eJournal Pub Date : 2019-07-31 DOI: 10.2139/ssrn.3434858

Nirjhor Anjum, Anwarul kabir

{"title":"Introducing Refined Agile Model (RAM) in the Context of Bangladesh's Software Development Environment Concentrating on the Improvement of Requirement Engineering Process","authors":"Nirjhor Anjum, Anwarul kabir","doi":"10.2139/ssrn.3434858","DOIUrl":"https://doi.org/10.2139/ssrn.3434858","url":null,"abstract":"The Software Companies of Bangladesh are using different types of agile models for software development.Although theoretically these models are worthy for small and medium projects, in practical case they are not so effective. In doing so, this paper tries to find out why do the agile models not suitable for Bangladesh’s Software Companies and how do the problems that the Software Companies face for using the models can be solved. To reveal the answers, this study is based on survey and interview methods. Findings of this paper show that Bangladesh's Software Companies are facing different problems for implementing traditional agile models, such as, Communicational gap, lack of Documentation, unavailability of Prototype, Customer’s lack of knowledge in the area of IT and many more. The study shows that if the Requirement Engineering Process is perfectly managed and some rules are modified in the traditional agile models, these problems can be solved. In doing so, a new model has been proposed by the study named Refined Agile Model (RAM) which is claimed to be better for Bangladesh rather than the traditional Agile Models. This model proposes a process flow which consists of Prototyping Cycle, Development Iteration Cycle and Additional Development Iteration Cycle. This new model also ensures a Requirement Engineer at Client End, sufficient documentation, preparation of prototype and presentation of frequent Demos. After ensuring these requirements in several real time projects, it was found that those projects were completed more effectively compared to all other old project experiences. Eventually, the paper concludes by mentioning that the Refined Agile Model (RAM) is the best model in the Bangladeshi software environment.","PeriodicalId":152219,"journal":{"name":"Information Technology & Systems eJournal","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131056625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Data Analytics for Non-Life Insurance Pricing 非寿险定价的数据分析

Information Technology & Systems eJournal Pub Date : 2019-06-04 DOI: 10.2139/SSRN.2870308

Mario V. Wuthrich, Christoph Buser

引用次数: 74

A Weak Law for Moments of Pairwise Stable Networks 双稳定网络矩的一个弱定律

Information Technology & Systems eJournal Pub Date : 2019-02-11 DOI: 10.2139/ssrn.2663685

Michael P. Leung

引用次数: 30

Social Media Video Creators Monetization and Business on YouTube 社交媒体视频创作者在YouTube上的盈利和业务

Information Technology & Systems eJournal Pub Date : 2019-01-24 DOI: 10.2139/ssrn.3320253

Dinesh Elango

引用次数: 0

Can Reputation Discipline the Gig Economy?: Experimental Evidence From an Online Labor Market 声誉能约束零工经济吗?:来自在线劳动力市场的实验证据

Information Technology & Systems eJournal Pub Date : 2018-12-28 DOI: 10.1287/MNSC.2019.3303

Alan Benson, Aaron J. Sojourner, Akhmed Umyarov

引用次数: 86

Use of Learning Management Systems by the Undergraduates in Rajarata University of Sri Lanka 斯里兰卡拉贾拉塔大学本科生学习管理系统的使用

Information Technology & Systems eJournal Pub Date : 2018-12-02 DOI: 10.2139/ssrn.3299365

D.M.T Madhusanka, P. Munasinghe

引用次数: 1

The Political Economy of Net Neutrality 网络中立的政治经济学

Information Technology & Systems eJournal Pub Date : 2018-08-05 DOI: 10.2139/ssrn.3899884

Žiga Turk

引用次数: 0

Consumer Perception Factors for Fashion M-Commerce and Its Impact on Loyalty Among Working Adults 时尚移动商务的消费者感知因素及其对在职成年人忠诚度的影响

Information Technology & Systems eJournal Pub Date : 2018-04-23 DOI: 10.5296/BER.V8I2.13044

Ravichandra Donni, Omkar Dastane, H. Haba, Karthik Selvaraj

{"title":"Consumer Perception Factors for Fashion M-Commerce and Its Impact on Loyalty Among Working Adults","authors":"Ravichandra Donni, Omkar Dastane, H. Haba, Karthik Selvaraj","doi":"10.5296/BER.V8I2.13044","DOIUrl":"https://doi.org/10.5296/BER.V8I2.13044","url":null,"abstract":"The purpose of this study was to investigate the influence of selected customer perceived value factors on the consumer loyalty towards Mobile commerce in Malaysia towards fashion and apparel industry. This research mainly proposes on the integrated model of dependent variable loyalty of consumer behavior with six independent variables such as Efficiency, System availability, Fulfillment, price as perceived value elements. Explanatory research is adopted and data was collected using a questionnaire developed based on the past researches. The sample of 215 M-shoppers is collected using convenience sampling and then analyzed with help of AMOS 22 tool mainly verified normality, reliability, confirmatory factor analysis, structural equation modelling and path analysis. Correlation Analysis has been carried out for the latent constructs of the SEM to find the strength of relationship between variables and through the Path Analysis R-square value obtained indicated that the model explains most of the variability of the response data around its mean. Then, significance of the SEM is obtained using the P-value in which the exogenous variables ‘Efficiency & Privacy’ are found to be significant with the ‘Perceived Value’ and one of the exogenous variable ‘Price’ is found to be significant directly with the endogenous variable ‘Loyalty’. Mediating effects were considered to find the direct effects of exogenous variables on endogenous variables. Efficiency, privacy and price are the three important factors that any fashion industry in M-commerce should consider before marketing its products through mobile applications. Thus, businesses developing M-Commerce can come out with suitable value proposition for their M-shoppers based on the findings of this research.","PeriodicalId":152219,"journal":{"name":"Information Technology & Systems eJournal","volume":"92 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115660806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 14

Image-Based Password Authentication System for an Online Banking Application 基于图像的网上银行密码认证系统

Information Technology & Systems eJournal Pub Date : 2018-04-02 DOI: 10.2139/ssrn.3154730

Nathan Agbara

引用次数: 0