Information Technology & Systems eJournal最新文献

Product Reviews: A Benefit, a Burden, or a Trifle? How Seller Reputation Affects the Role of Product Reviews 产品评论:一个好处，一个负担，还是一个小问题?卖家声誉如何影响产品评论的作用

Information Technology & Systems eJournal Pub Date : 2021-06-23 DOI: 10.25300/misq/2022/15660

Hongpeng Wang, R. Du, Wenqi Shen, Liangfei Qiu, Weiguo Fan

{"title":"Product Reviews: A Benefit, a Burden, or a Trifle? How Seller Reputation Affects the Role of Product Reviews","authors":"Hongpeng Wang, R. Du, Wenqi Shen, Liangfei Qiu, Weiguo Fan","doi":"10.25300/misq/2022/15660","DOIUrl":"https://doi.org/10.25300/misq/2022/15660","url":null,"abstract":"The sales effect of product reviews has been a contentious issue with competing perspectives about when product reviews serve as a benefit, a burden, or a trifle. Unlike previous research that separately investigates the impact of each eWOM system, our study empirically examines the interaction effects of dual eWOM systems, i.e., product reviews and seller reputation. Drawing on reference point theory, we find that seller reputation systems play a reference-point role and determine the efficacy of product reviews. Specifically, negative reviews cause a significant loss in sales for high-reputation sellers but are less detrimental for low-reputation sellers. In contrast, positive reviews can boost sales for low-reputation sellers but are less helpful for high-reputation sellers. These results highlight that seller reputation is a double-edged sword. While a high seller reputation can reduce seller uncertainty and attract more consumers, it may also raise consumers’ expectations and lead to potential negative expectancy violations. Moreover, we explore what strategies may help mitigate the potentially detrimental effect of reference points for high-reputation sellers. Through the lens of restructuring reference points, the reputation reference effect can be adjusted in a more dynamic reputation system (e.g., a reputation badge). Compared to sellers that have never lost their top-rated badge, sellers that have lost their top-rated badge may face an attenuated detrimental impact on sales from the negative expectancy violation due to negative reviews and enjoy a positive impact from positive reviews. We discuss the implications of our findings for both theory and practice.","PeriodicalId":152219,"journal":{"name":"Information Technology & Systems eJournal","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133988433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Best Practices for Government Procurement of Data-Driven Technologies 政府采购数据驱动技术的最佳实践

Information Technology & Systems eJournal Pub Date : 2021-05-01 DOI: 10.2139/ssrn.3855637

R. Richardson

引用次数: 1

Reporting Technologies and Textual Readability: Evidence from the XBRL Mandate 报告技术和文本可读性:来自XBRL授权的证据

Information Technology & Systems eJournal Pub Date : 2021-04-22 DOI: 10.1287/isre.2021.1012

Xitong Li, Hongwei Zhu, Luo Zuo

{"title":"Reporting Technologies and Textual Readability: Evidence from the XBRL Mandate","authors":"Xitong Li, Hongwei Zhu, Luo Zuo","doi":"10.1287/isre.2021.1012","DOIUrl":"https://doi.org/10.1287/isre.2021.1012","url":null,"abstract":"The eXtensible Business Reporting Language (XBRL) can standardize numerical disclosures and make it easier for computers to process and compare financial reports. This perceived benefit of XBRL has prompted the U.S. Securities and Exchange Commission to mandate that public firms must submit financial statements in the XBRL format as part of their financial reports. Leveraging the research opportunity created by the XBRL mandate, we examine whether financial reporting technologies affect how firms construct textual disclosures. We find that the initial adopters’ HTML-formatted annual reports become harder to read after the XBRL mandate. Further analysis reveals that this effect is concentrated among adopters with more quantitative disclosures, a smaller firm size, or a higher level of financial complexity. Importantly, we show that managers’ reduced attention to preparing HTML-formatted annual reports, rather than increased disclosures, is likely the explanation for this decrease in textual readability. We also find that the negative effect on textual readability persists at least in the subsequent year. Our findings suggest that the XBRL adopters need to pay attention to process optimization and technology enablement to mitigate the possible negative effect of XBRL adoption on the readability of financial reports.","PeriodicalId":152219,"journal":{"name":"Information Technology & Systems eJournal","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122685846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Identifying Arbitrage Opportunities in Retail Markets using Predictive Analytics 利用预测分析识别零售市场中的套利机会

Information Technology & Systems eJournal Pub Date : 2021-01-11 DOI: 10.2139/ssrn.3764048

Jitsama Tanlamai, Warut Khern-am-nuai, Y. Adulyasak

引用次数: 2

Leveraging Existing Business Processes for Digital Transformation in Manufacturing Industry 利用现有业务流程实现制造业数字化转型

Information Technology & Systems eJournal Pub Date : 2021-01-09 DOI: 10.2139/ssrn.3774476

Mithun Gaur

引用次数: 0

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-To-Face and Virtual Channels 员工对CRM系统的使用如何提高客户满意度?面对面与虚拟通道的机制差异

Information Technology & Systems eJournal Pub Date : 2021-01-04 DOI: 10.2139/ssrn.3760129

Liwei Chen, J. Hsieh, Arun Rai, S. Xu

{"title":"How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-To-Face and Virtual Channels","authors":"Liwei Chen, J. Hsieh, Arun Rai, S. Xu","doi":"10.2139/ssrn.3760129","DOIUrl":"https://doi.org/10.2139/ssrn.3760129","url":null,"abstract":"To attain customer satisfaction, service firms invest significant resources to implement customer relationship management (CRM) systems to support internal customer service (CS) employees who provide service to external customers in both face-to-face and virtual channels. How CS employees apply sophisticated CRM systems to interact with customers and how the mechanisms through which their CRM usage affects customer satisfaction vary across service channels and bear important implications. We approach these issues by investigating the concept of infusion use, defined as CS employees’ assessment of the extent to which they use a CRM system to its fullest potential to best support their work in the CRM-enabled service interaction context. Drawing on the IS success framework and expectation confirmation theory, we first formulate a baseline model that explains the direct and indirect mechanisms through which CS employees’ infusion use of CRM systems leads to customers’ expectation confirmation, which in turn affects customers’ satisfaction. We then draw on the lenses of media richness and communication adaptation to theorize why these two mechanisms exert differential influence in face-to-face and virtual channels. We test the hypotheses by collecting multiwave data from CS employees, customers, and firm archives of a Fortune 500 telecom service firm. We find that (1) CS employee infusion use can directly contribute to customer expectation confirmation and indirectly do so through CS employees’ satisfaction with the system (i.e., user satisfaction), and (2) the direct mechanism plays a more critical role in the face-to-face channel, whereas the indirect mechanism is more important in the virtual channel. Our findings inform managers of the avenues through which employees’ infusion use promotes CRM-enabled service success across face-to-face and virtual service channels.","PeriodicalId":152219,"journal":{"name":"Information Technology & Systems eJournal","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116207737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Going Backward to Move Forward? The Effects of Backward Compatibility on the Sales of Previous and New Generation Console Video Games 向后走还是向前走?向后兼容性对上一代和新一代主机视频游戏销售的影响

Information Technology & Systems eJournal Pub Date : 2020-11-29 DOI: 10.2139/ssrn.3742745

Unnati Narang, Venkatesh Shankar

{"title":"Going Backward to Move Forward? The Effects of Backward Compatibility on the Sales of Previous and New Generation Console Video Games","authors":"Unnati Narang, Venkatesh Shankar","doi":"10.2139/ssrn.3742745","DOIUrl":"https://doi.org/10.2139/ssrn.3742745","url":null,"abstract":"In several product categories, such as electronics, video games, computer hardware and software, and other hi-tech products, backward compatibility--the property of a current generation of hardware to allow previous generation of software or accessory to work with it--is an important strategic decision for firms introducing hardware upgrades. We empirically investigate the effect of Microsoft Xbox’s decision to make its new generation console (NGC, Xbox One) backward compatible with selected games for its previous generation console (PGC, Xbox 360) on the sales of video games for both PGC and NGC. We assemble a unique dataset containing aggregate and individual data from a large proprietary game retailer and data scraped from gaming websites during 2013-2017. We analyze the effects of backward compatibility using a difference-in-differences approach and appropriate synthetic control methods. Our results show that when a video game console firm makes its NGC compatible with some PGC games, the average unit sales of backward compatible PGC games decrease relative to non-backward compatible PGC games. However, the dollar sales of backward compatible PGC games increase relative to non-backward compatible PGC games due to a relative price increase effect. The effects are heterogeneous across games; unlike low-selling games, high-selling games experience disproportionately large revenue lifts. Interestingly, the results also show that the sales (units and dollars) of NGC games increase due to a spillover effect, driven by console upgrades and enhanced budget for new games for the previous owners of backward compatible games. Based on our results, managers should consider high-selling games, games for general audience, action games, and those with high user ratings as the primary candidates for backward compatibility.","PeriodicalId":152219,"journal":{"name":"Information Technology & Systems eJournal","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122105792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A Role of Effectiveness of Human Resource Information System (HRIS) in 21st Century 21世纪人力资源信息系统(HRIS)的有效性作用

Information Technology & Systems eJournal Pub Date : 2020-10-24 DOI: 10.2139/ssrn.3718247

Priyanka Wandhe

引用次数: 2

The Tree of Block-Chain 区块链之树

Information Technology & Systems eJournal Pub Date : 2020-10-07 DOI: 10.2139/ssrn.3707260

Florian Spychiger, Paolo Tasca, C. Tessone

引用次数: 0

Chaining up Time: Bitcoin and Long-Term Validity of PKI Timestamp Tokens 链接时间:比特币和PKI时间戳令牌的长期有效性

Information Technology & Systems eJournal Pub Date : 2020-08-25 DOI: 10.2139/ssrn.3743330

E. Cisbani

引用次数: 0