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MODELS AND APPROACHES TO CHANGE AND CHANGE MANAGEMENT IN MODERN ORGANISATIONS 现代组织变革和变革管理的模式和方法
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-12-30 DOI: 10.29103/j-mind.v8i2.14435
Azuka Nwachuku
{"title":"MODELS AND APPROACHES TO CHANGE AND CHANGE MANAGEMENT IN MODERN ORGANISATIONS","authors":"Azuka Nwachuku","doi":"10.29103/j-mind.v8i2.14435","DOIUrl":"https://doi.org/10.29103/j-mind.v8i2.14435","url":null,"abstract":"This study compares a few well-known change management models to help readers better understand change management. For this reason, this study examines the notion of change and the forces behind organisational change. The analysis demonstrates that, despite certain variations among the models discussed, they all share the division of the change the management system into successive phases and the recognition of the role that human resources play in the process. Additionally, implications and lessons for change management in the public sector were introduced. According to the study's conclusion, companies that struggled to manage change would see a decline in employee loyalty and output. Conversely, companies that successfully handled change would gain a competitive edge that guarantees long-term success. Organisations, particularly those in the public sector, must comprehend and implement change management models in the post-Covid-19 era if they are to improve their capacity for long-term success.","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":" 17","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139138613","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
THE INFLUENCE OF SERVICE QUALITY AND FACILITIES ON CUSTOMER SATISFACTION IN FORMING CUSTOMERS LOYALTY IN SBU FACTORY MAINTENANCE SERVICES (JPP) OF PT. PUPUK ISKANDAR MUDA 服务质量和设施对 PT.PUPUK ISKANDAR MUDA 的 SBU 工厂维修服务（JPP）形成客户忠诚度的客户满意度的影响PUTPUK ISKANDAR MUDA
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-12-30 DOI: 10.29103/j-mind.v8i2.12146
N. Nurasiah, Mariyudi Mariyudi, Heriyana Heriyana
{"title":"THE INFLUENCE OF SERVICE QUALITY AND FACILITIES ON CUSTOMER SATISFACTION IN FORMING CUSTOMERS LOYALTY IN SBU FACTORY MAINTENANCE SERVICES (JPP) OF PT. PUPUK ISKANDAR MUDA","authors":"N. Nurasiah, Mariyudi Mariyudi, Heriyana Heriyana","doi":"10.29103/j-mind.v8i2.12146","DOIUrl":"https://doi.org/10.29103/j-mind.v8i2.12146","url":null,"abstract":"This study examined and analyzed the effect of service quality and facilities on customer satisfaction in forming customer loyalty at SBU Factory Maintenance Services (JPP) of PT Pupuk Iskandar Muda. This study used primary data obtained by distributing questionnaires to all customers, as many as 85 respondents, with 23 questions asked using five Likert scales (strongly agree-strongly disagree). The data analysis tool used was SmartPLS. The results showed that service quality significantly and positively affected customer satisfaction and customer loyalty, and facilities significantly and positively influenced customer satisfaction and customer loyalty. Meanwhile, customer satisfaction negatively but significantly affected customer loyalty. The results of hypothesis testing show that service quality and facilities directly affected customer loyalty. Meanwhile, the test results indirectly revealed that customer satisfaction partially mediated service quality on customer loyalty.","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":" 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139141685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
POLITIK FISKAL SERAPAN ANGGARAN BELANJA PEGAWAI DAN BELANJA BARANG 预算吸收人员支出和货物支出的财政政策
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-12-30 DOI: 10.29103/j-mind.v8i2.12801
Ibnu Hasan Karbila
{"title":"POLITIK FISKAL SERAPAN ANGGARAN BELANJA PEGAWAI DAN BELANJA BARANG","authors":"Ibnu Hasan Karbila","doi":"10.29103/j-mind.v8i2.12801","DOIUrl":"https://doi.org/10.29103/j-mind.v8i2.12801","url":null,"abstract":"Penelitian ini bertujuan untuk mendeskripsikan faktor yang mempengaruhi penyerapan anggaran belanja pegawai dan belanja barang di masa pandemi covid-19 pada Kementerian Agama. Metode yang digunakan adalah kualitatif deskriptif dan jenis penelitian studi kasus. Sampel penelitian berjumlah 74 responden, pengambilan sampel menggunakan teknik random sampling dengan rumus slovin pada taraf signifikansi 10%. Hasil penelitian menunjukkan bahwa serapan anggaran secara komulatif di Kementerian Agama pada masa pandemi covid-19 mengalami peningkatan. Faktor yang mempengaruhi peningkatan serapan anggaran belanja pegawai adalah penyetaraan jabatan struktural ke jabatan fungsional dan juga pembayaran tunggakan tunjangan kinerja guru dan dosen yang tertunda. Pada awal tahun 2020 negara dihadapkan pada pandemi covid-19 yang menyebabkan serapan belanja barang menurun namun pada tahun 2021 mengalami peningkatan kembali berkat kekompakan dan kualitas SDM dalam menentukan perencanaan. Selain itu refocusing yang berdampak pada pengurangan anggaran secara matematis juga memperbesar nilai serapan anggaran. Hasil ini menunjukkan bahwa kebijakan pemerintah dan kualitas SDM berpengaruh terhadap penyerapan anggaran belanja pegawai dan belanja barang di masa pandemi covid-19 pada Kementerian Agama","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":" 28","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139139921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
EVALUATION OF SYSTEMS AND PROCEDURES FOR ISSUING DISBURSEMENT ORDERS (SP2D) AT BPKD WEST ACEH 对西亚齐警察局签发支付令（SP2D）的系统和程序的评估
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-12-30 DOI: 10.29103/j-mind.v8i2.13356
Muhammad Akmal Dhamai Fadrul Jamil
{"title":"EVALUATION OF SYSTEMS AND PROCEDURES FOR ISSUING DISBURSEMENT ORDERS (SP2D) AT BPKD WEST ACEH","authors":"Muhammad Akmal Dhamai Fadrul Jamil","doi":"10.29103/j-mind.v8i2.13356","DOIUrl":"https://doi.org/10.29103/j-mind.v8i2.13356","url":null,"abstract":"This research evaluates the system and procedures for issuing Fund Disbursement Orders (SP2D) at the Regional Financial Management Agency (BPKD) of West Aceh Regency. The focus of the research is to assess SP2D publishing systems and procedures and assess effectiveness, efficiency, accountability, transparency and supervision in SP2D publishing. The research method used is qualitative with data collection through literature study, observation and interviews with relevant officers. Data was analyzed descriptively to produce relevant findings. The research results show that the system and procedures for issuing SP2D at BPKD West Aceh Regency are in accordance with applicable guidelines. Judging from the side of optimizing services in SP2D issuance, the level of transparency and accountability shows positive results. Supervision of the SP2D issuance process is also carried out strictly. However, the level of effectiveness and efficiency of issuing SP2D still needs to be improved, especially at the end of the year when the workload of officers increases. The recommendation of this research is that the West Aceh Regency BPKD continues to improve and update systems, SOPs and supervision of SP2D issuance. Steps such as careful planning, adding human resources, improving the approval process, utilizing information technology, and improving the quality of human resources are recommended to increase the effectiveness and efficiency of SP2D issuance at the West Aceh BPKD and maintain aspects of accountability and transparency.","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":" 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139140253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
TRANSFER PRICING AT MULTINATIONAL CORPORATE: A LITERATURE REVIEW APPROACH 跨国公司的转让定价：文献综述法
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-12-30 DOI: 10.29103/j-mind.v8i2.14215
Eva Huslyanti, M. Khaddafi, I. Iswadi
{"title":"TRANSFER PRICING AT MULTINATIONAL CORPORATE: A LITERATURE REVIEW APPROACH","authors":"Eva Huslyanti, M. Khaddafi, I. Iswadi","doi":"10.29103/j-mind.v8i2.14215","DOIUrl":"https://doi.org/10.29103/j-mind.v8i2.14215","url":null,"abstract":"This study is the result of a literature review of 10 (ten) articles on transfer pricing in multinational corporations (MNCs) studied by researchers from various countries both developed and developing countries in terms of objectives, methods and results. The ten (10) articles reviewed are sourced from international journals namely sciendirect and emerald insight. The study results show that in general, the purpose of the articles is to address transfer pricing abuse in multinational companies. The method used is generally quantitative and the result is that transfer pricing is related to tax avoidance.","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":" 32","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139138160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ANALISIS DAN EVALUASI SUMMER COURSE SUSTAINABLE AGRIFOOD MANAGEMENT IN INDONESIA (SAMI) 2020 DEPARTEMEN MANAJEMEN IPB 印度尼西亚可持续农业食品管理暑期班（Sami）2020 年分析与评估》（Departmentemen Manajemen IPB
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-12-30 DOI: 10.29103/j-mind.v8i2.12472
Yunicha Elisabeth Sihotang, Lindawati Kartika
{"title":"ANALISIS DAN EVALUASI SUMMER COURSE SUSTAINABLE AGRIFOOD MANAGEMENT IN INDONESIA (SAMI) 2020 DEPARTEMEN MANAJEMEN IPB","authors":"Yunicha Elisabeth Sihotang, Lindawati Kartika","doi":"10.29103/j-mind.v8i2.12472","DOIUrl":"https://doi.org/10.29103/j-mind.v8i2.12472","url":null,"abstract":"Sustainable Agrifood Management in Indonesia (SAMI) 2020 diselenggarakan oleh Departemen Manajemen IPB University. Evaluasi pelatihan bertujuan untuk meningkatkan kualitas program sehingga menjadi program yang berkelanjutan. Penelitian ini bertujuan 1) Mengevaluasi program SAMI menggunakan evaluasi Kirkpatrick; 2) Mengevaluasi program SAMI pada level Return On Training Investment (ROTI); 3) Mengevaluasi program SAMI pada level Sustainability dan Sharing the Benefit. Data dianalisis menggunakan analisis deskriptif, analisis GAP, Net Promoter Score (NPS), analisis ROTI, analisis Delphi, Business Process Modelling (BPM) dan Diagram SIPOC. Penelitian pada level reaction, learning dan result menunjukkan hasil yang positif dan memuaskan terhadap program SAMI. Implikasi pada ROTI menunjukkan anggaran yang diberikan menguntungkan bagi Departemen Manajemen IPB University. Pada sustainability dan sharing the benefit menunjukkan program SAMI 2020 turut memberikan manfaat jangka panjang sehingga layak untuk diselenggarakan kembali sebagai program yang berkelanjutan.","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":" 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139140815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
SERVICE QUALITY OF THE GOVERNMENT ADMINISTRATION CENTER OF NORTH ACEH DISTRICT 北亚齐区政府行政中心的服务质量
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-12-30 DOI: 10.29103/j-mind.v8i2.13351
Ayu Mutia, Suadi Suadi, Muhammad Abubakar
{"title":"SERVICE QUALITY OF THE GOVERNMENT ADMINISTRATION CENTER OF NORTH ACEH DISTRICT","authors":"Ayu Mutia, Suadi Suadi, Muhammad Abubakar","doi":"10.29103/j-mind.v8i2.13351","DOIUrl":"https://doi.org/10.29103/j-mind.v8i2.13351","url":null,"abstract":"This study aims to analyze the readiness of the implementers in providing public services after the transfer of the North Aceh District Government Administration center and analyze the supporting and inhibiting factors for services after the transfer of the North Aceh Regency Government Administration center. This descriptive study uses a qualitative approach. This study used primary data and secondary data, with data analysis techniques using qualitative analysis. The data collection is through observation, interviews, and documentation. The results of the study show that the readiness of the implementers in providing services after the transfer of the North Aceh Regency Government Administration center has not gone well and needs to be improved by the service providers so that it is more optimal, especially in managing activities in terms of both administrative and other services to the community. It is hoped that the Government can increase the availability of facilities and infrastructure to support better and proper service quality to create better community satisfaction.","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":" 24","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139141699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ADVERTISING AND PURCHASE DECISION IN THE SHOPEE MARKETPLACE: Impact on Student e-Satisfaction 商店市场的广告和购买决策：对学生电子满意度的影响
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-06-14 DOI: 10.29103/j-mind.v8i1.10747
Surya Darni, Azhari Azhari, Sutan Febriansyah
{"title":"ADVERTISING AND PURCHASE DECISION IN THE SHOPEE MARKETPLACE: Impact on Student e-Satisfaction","authors":"Surya Darni, Azhari Azhari, Sutan Febriansyah","doi":"10.29103/j-mind.v8i1.10747","DOIUrl":"https://doi.org/10.29103/j-mind.v8i1.10747","url":null,"abstract":"This study aimed to examine the effect of advertising on purchase decisions and the e-satisfaction of Students at the University of Bumi Persada Lhokseumawe, and examined the mediating effect of purchase decision. The sampling method used was purposive sampling and respondents were collected by distributing structured questionnaires to 120 respondents who had shopped at the Shopee marketplace. the data analysis method used is path analysis using Multiple Linear Regression with the help of SPSS Software. The results showed that advertising had a positive and significant effect on e-satisfaction and the purchase decision mediated between the advertising variable and the e-satisfaction. This has implications for enriching knowledge and theory on e-satisfaction and digital marketing.","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":"29 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139370030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
THE EFFECT OF JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE TURNOVER INTENTION AT PT. IMA MONTAZ SEJAHTERA LHOKSEUMAWE 工作满意度和组织承诺对 Pt.ima montaz sejahtera lhokseumawe
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-06-14 DOI: 10.29103/j-mind.v8i1.11455
Arisna Yunelis, Yanita Yanita
{"title":"THE EFFECT OF JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE TURNOVER INTENTION AT PT. IMA MONTAZ SEJAHTERA LHOKSEUMAWE","authors":"Arisna Yunelis, Yanita Yanita","doi":"10.29103/j-mind.v8i1.11455","DOIUrl":"https://doi.org/10.29103/j-mind.v8i1.11455","url":null,"abstract":"This study aims to examined the effect of job satisfaction and organizational commitment on employee turnover intention at PT. Ima Montaz Sejahtera in Lhokseumawe. This study used primary data obtained from 100 respondents taken using the saturated sampling technique. The analysis data method used multiple linear regression analysis. The results shows that job satisfaction and organizational commitment significantly influenced employee turnover intention at PT. Ima Montaz Sejahtera in Lhokseumawe.","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":"67 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139370066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
KAJIAN LITERATUR : PENGARUH WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN MAKANAN KERIPIK BALADO DI SUMATERA BARAT 文献综述：口碑对西苏门答腊购买巴拉多薯片决策的影响
J-MIND (Jurnal Manajemen Indonesia) Pub Date : 2023-06-14 DOI: 10.29103/j-mind.v8i1.11098
Qumil Laila Arham, Sri Nova Deltu, R. saputra, Relifra Relifra
{"title":"KAJIAN LITERATUR : PENGARUH WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN MAKANAN KERIPIK BALADO DI SUMATERA BARAT","authors":"Qumil Laila Arham, Sri Nova Deltu, R. saputra, Relifra Relifra","doi":"10.29103/j-mind.v8i1.11098","DOIUrl":"https://doi.org/10.29103/j-mind.v8i1.11098","url":null,"abstract":"The purpose of this research is to find out how the influence of word of mouth on the purchasing decision of balado chips in West Sumatra. This study uses a literature review analysis with sources such as Sciencedirect, Researchgate, and Google Scholar. There are ten articles analyzed. Literature studies were also conducted on various book sources and internet sources. The results showed that word of mouth had a positive impact on purchasing decisions for balado chips. Balado chips also have their own characteristics and characteristics. The results of this literature review research indicate that purchasing decisions on Balado chips can be increased by positive word of mouth and improved marketing strategies to create future purchases.","PeriodicalId":151732,"journal":{"name":"J-MIND (Jurnal Manajemen Indonesia)","volume":"43 4 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139370002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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