Altasia : Jurnal Pariwisata Indonesia最新文献

Upaya Meningkatkan Kualitas Layanan Publik Melalui Digitalisasi 通过数字化提高公共服务质量的努力

Altasia : Jurnal Pariwisata Indonesia Pub Date : 2021-02-15 DOI: 10.37253/ALTASIA.V3I1.4336

Ani Yunaningsih, D. Indah, Fajar Eryanto Septiawan

{"title":"Upaya Meningkatkan Kualitas Layanan Publik Melalui Digitalisasi","authors":"Ani Yunaningsih, D. Indah, Fajar Eryanto Septiawan","doi":"10.37253/ALTASIA.V3I1.4336","DOIUrl":"https://doi.org/10.37253/ALTASIA.V3I1.4336","url":null,"abstract":"Pelayanan publik digital di era revolusi industry 4.0 merupakan suatu keniscayaan. Konsep layanan publik digital mengarah kepada prinsip efektis dan efisien. Efektif memiliki arti melaksanakan sesuatu yang tepat sedangkan efisien memiliki makna melaksanakan sesuatu dengan tepat. Pelayan publik digital diharapkan dapat memberikan kemudahan bagi siapa saja yang membutuhkan akses. Pelayanan publik digital ditandai dengan penggunaan media selain kertas atau yang sering disebut dengan paperless. Terknologi mempunyai peran penting agar peayanan publik digital dapat berjalan sebagaimana mestinya. Sekarang ini hampir semua orang bisa menjalankan atau mengoperasikan sebuah gawai, artinya kemudahan dapat dimiiki oleh setiap orang karena dapat mengakses informasi secara mudah melalui gawai yang dimiliki. Penelitian dilakukan secara deskriptif dan wawancara kepada pihak terkait untuk menemukan informasi terkait digitalisasi layanan publik. Hasil penelitian ditemukan bahwa teknologi dan informasi yang berkembang saat ini seperti artificial intelligent, mobile otonom, dan internet memberikan pengaruh yang sangat besar terhadap kehidupan manusia khususnya dalam hal cara berfikir dan cara bersikap. Layanan publik saat ini dituntut untuk bisa mengimbangi permintaan pengguna dalam hal ini warga. Semakin pahamnya pengguna terhadap teknologi berdampak pada keinginan pengguna unutuk mendapatkan layanan yang praktis, ekonomis, cepat dan tepat. Layanan pubik digital merupakan salah satu solusi untuk menjawab tantangan-tantangan tersebut.","PeriodicalId":151723,"journal":{"name":"Altasia : Jurnal Pariwisata Indonesia","volume":"109 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121895079","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 10

Dampak dari Risiko Fisik, Kepuasan, Waktu dan Keuangan terhadap Kunjungan Kembali ke Kota Batam 人身、成就感、时间和经济风险对巴淡市的回访的影响

Altasia : Jurnal Pariwisata Indonesia Pub Date : 2021-02-15 DOI: 10.37253/ALTASIA.V3I1.4348

Hanny Hanny, Lia Andriani

引用次数: 0

Implementasi Customer Relationship Management Pada Industri Pendidikan: Studi Kasus Pada Akademi Pariwisata 教育行业客户关系管理的实施:旅游学院案例研究

Altasia : Jurnal Pariwisata Indonesia Pub Date : 2021-02-05 DOI: 10.37253/ALTASIA.V3I1.1385

E. Kusumawati

{"title":"Implementasi Customer Relationship Management Pada Industri Pendidikan: Studi Kasus Pada Akademi Pariwisata","authors":"E. Kusumawati","doi":"10.37253/ALTASIA.V3I1.1385","DOIUrl":"https://doi.org/10.37253/ALTASIA.V3I1.1385","url":null,"abstract":"Persaingan pada industri pendidikan semakin terasa, sehingga diberlakukan pengelolaan terhadap customer relationship. Paradigma dan cara berpikir industri pendidikan tidak lagi didominasi pada bagaimana mendapatkan siswa didik baru, tetapi berkembang kepada bagaimana mempertahankan pelanggan lama. Menelaah fenomena masalah pada industri pendidikan maka dilakukan penelitian terkait hubungan customer relationship management dan customer lifetime value. Penelitian dilakukan pada industri pendidikan, dimana orang tua siswa menjadi konsumen yang dikaji dalam penelitian ini. Sehingga dilakukan survei kepada 100 orang tua murid Sekolah Pariwisata yaitu Akademi Pariwisata HNI di Kota Bandung, Indonesia. Kajian dilakukan melalui analisis regresi dan data didapat secara kuantitatif melalui kuesioner. Hasil penelitian ditemukan bahwa customer relationship management yang dilakukan oleh sekolah memiliki dampak berarti pada peningkatan customer lifetime value. Orang tua akan memberikan rekomendasi terhadap investasi pendidikan kepada keluarga dan kolega bila merasakan kepuasan atas layanan yang diberikan oleh sekolah. Penelitian ini tentunya bermanfaat untuk industri pendidikan yang memiliki kecenderungan lifetime value dari konsumen. Dimana pada prinsipnya orang tua sebagai konsumen sekolah yang menentukan pendidikan untuk anaknya membutuhkan kenyamanan yang salah satunya dari implementasi customer relationship management.","PeriodicalId":151723,"journal":{"name":"Altasia : Jurnal Pariwisata Indonesia","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130663809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Peranan General Affair Di Sebuah Hotel “Studi Kasus : General Affair Di Hotel The Westlake Resort Yogyakarta Peranan General Affair Di Sebuah Hotel " Studi Kasus: General Affair Di Hotel The Westlake Resort日惹

Altasia : Jurnal Pariwisata Indonesia Pub Date : 1900-01-01 DOI: 10.37253/altasia.v1i1.341

Dhimas Setyo Nugroho, Nurnita Indriyani

引用次数: 1

Personaliti Resepsionis Di Kantor Depan Hotel Harris Hotel Batam Center

Altasia : Jurnal Pariwisata Indonesia Pub Date : 1900-01-01 DOI: 10.37253/ALTASIA.V1I1.342

Diana Zhang, Alvianto Wiriyananda

{"title":"Personaliti Resepsionis Di Kantor Depan Hotel Harris Hotel Batam Center","authors":"Diana Zhang, Alvianto Wiriyananda","doi":"10.37253/ALTASIA.V1I1.342","DOIUrl":"https://doi.org/10.37253/ALTASIA.V1I1.342","url":null,"abstract":"The development and construction of hotels in the city of Batam tends to increase, this has a positive impact on the city of Batam. Increased local revenue, open employment opportunities, and improve community welfare in the city of Batam. Contributing to the improvement and widening of roads in the city of Batam, as well as those experienced by hotels with increasing room occupancy especially star hotels. On the other hand, there is a tight competition among hotels in Batam, so that each hotel improves the quality of services and products. Every hotel innovates for the superiority of products offered to guests. One of them is to provide the best service to guests through the receptionist who is on duty at the front office, quickly and quickly and with interesting personalities. Mandarin is one of the languages used by receptionists in communicating to singapur and Chinese guests. The research method used in this research is qualitative research methods, sources of data collected from primary data, and secondary data from Guest Comment. Research results recommend that reception staff for hotels in Batam must have the ability to communicate in Mandarin as added value.","PeriodicalId":151723,"journal":{"name":"Altasia : Jurnal Pariwisata Indonesia","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129292133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analisis Faktor-Faktor Dalam Pengembangan Wisata Halal Di Kabupaten Solok 分析清真旅游发展中的因素

Altasia : Jurnal Pariwisata Indonesia Pub Date : 1900-01-01 DOI: 10.37253/altasia.v1i1.484

Yunita Ismail

引用次数: 3

Tradisi Ritual Masyarakat Desa Rawabogo Ciwidey Sebagai Daya Tarik Desa Wisata wabogo Ciwidey村民的仪式传统吸引了旅游村庄

Altasia : Jurnal Pariwisata Indonesia Pub Date : 1900-01-01 DOI: 10.37253/altasia.v1i1.338

Oda I. B. Hariyanto, D. Sihombing

{"title":"Tradisi Ritual Masyarakat Desa Rawabogo Ciwidey Sebagai Daya Tarik Desa Wisata","authors":"Oda I. B. Hariyanto, D. Sihombing","doi":"10.37253/altasia.v1i1.338","DOIUrl":"https://doi.org/10.37253/altasia.v1i1.338","url":null,"abstract":"Developing a village into a tourist village is one of the government's strategies to accelerate the development of disadvantaged villages. Through an alternative tourism development approach, to realize tourism development by packaging a village into a tourist village. In general, villages have basic potential that has not been touched and developed, such as natural wealth, cultural uniqueness and traditional culinary. The basic potential that has been owned by each village is the main capital as a village tourist attraction, can be developed as a diversification of tourism products, and tourist markets. To increase the visiting target of 2020 tourists, there are 20 million foreign tourists. Urban living conditions that are increasingly densely packed and congestion are increasing. Now the tourist village destinations are increasingly in demand by foreign tourists, Nusantara tourists, and local tourists. Build a tourism village as well as develop regional identities or characteristics and improve people's living standards and create new jobs so as to reduce unemployment and poverty. The research method used is descriptive qualitative using a multidisciplinary approach, arguing that this research is a socio-cultural phenomenon with a real or natural setting, and current. The resulting data is descriptive data. The renewal of this research is the emergence of a village as a new tourist attraction or alternative that is much in demand by the city community.","PeriodicalId":151723,"journal":{"name":"Altasia : Jurnal Pariwisata Indonesia","volume":"13 20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125414671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Peramalan Jumlah Pengunjung Ciwangun Indah Camp Menggunakan Metode Moving Average Dan Exponential Smoothing

Altasia : Jurnal Pariwisata Indonesia Pub Date : 1900-01-01 DOI: 10.37253/ALTASIA.V1I1.340

Jordi Rachmat Hakeem, Sekolah Tinggi Pariwisata Bali Internasional, R. Priyanto

{"title":"Peramalan Jumlah Pengunjung Ciwangun Indah Camp Menggunakan Metode Moving Average Dan Exponential Smoothing","authors":"Jordi Rachmat Hakeem, Sekolah Tinggi Pariwisata Bali Internasional, R. Priyanto","doi":"10.37253/ALTASIA.V1I1.340","DOIUrl":"https://doi.org/10.37253/ALTASIA.V1I1.340","url":null,"abstract":"Forecasting is an attempt to predict future events using past data. The absence of forecasting techniques at Ciwangun Indah Camp often causes tourist destinations to experience difficulties in the process of preparing work plans and determining the supply of facilities rented by tourist destinations, especially with uncertain numbers of Ciwangun Indah Camp visitors every year. The application of visitor forecasting at Ciwangun Indah Camp is expected to be the basis for planning and as a tool to facilitate the decision making process for tourist destinations. This study aims to determine the forecasting of Ciwangun Indah Camp visitors with the Moving Average and Exponential Smoothing methods and the proper forecasting method to be applied in Ciwangun Indah Camp. The research method used in this study is descriptive and comparative with a qualitative approach. Data collection is done through by direct observation in the field, interview activities, literature study, and past data on the number of visitors in Ciwangun Indah Camp. The results of this study indicate that the Exponential Smoothing method is the most appropriate forecasting method to be implemented in Ciwangun Indah Camp.","PeriodicalId":151723,"journal":{"name":"Altasia : Jurnal Pariwisata Indonesia","volume":"185 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133241233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1