Kajian Ekonomi dan Bisnis最新文献_第3页

Pengaruh Kualitas Layanan Elektronik Terhadap Loyalitas Pelanggan “Buka Lapak” Melalui Kepuasan Pelanggan ( Studi Kasus Di Kampus Ama Yogyakarta ) 电子服务质量通过客户满意度对“开盘”客户忠诚度的影响(Ama Yogyakarta college案例研究)

Kajian Ekonomi dan Bisnis Pub Date : 2021-10-13 DOI: 10.51277/keb.v16i1.90

Wahyudiyono Wahyudiyono

{"title":"Pengaruh Kualitas Layanan Elektronik Terhadap Loyalitas Pelanggan “Buka Lapak” Melalui Kepuasan Pelanggan ( Studi Kasus Di Kampus Ama Yogyakarta )","authors":"Wahyudiyono Wahyudiyono","doi":"10.51277/keb.v16i1.90","DOIUrl":"https://doi.org/10.51277/keb.v16i1.90","url":null,"abstract":"Absract\u0000Increasingly competitive business requires entrepreneurs to make new innovations in service, like providing convenience to customers in making transactions. Through this effort, the company can maintain market share so that it exists. By utilizing internet media in the digital era today, one of the initiatives done is to provide electronic services to customers. The purpose of this research is to find out and test the influence of e-service quality on customer loyalty mediated by customer satisfaction variables. The population in this study was the students of the Academy of Administration Management Yogyakarta (AMAYO) of which they had transacted more than two times of the online shopping site Bukalapak. The sampling technique used was purposive sampling sample. The number of sampling was 100. Based on the results of research, e-service quality has positive influences for customer satisfaction and customer loyalty. Besides, it can be proven that customer satisfaction is the mediation of the quality of E-service influencing customer loyalty. Based on Sobel Formula, it was found that the value T calculated 3.97449 > T table 1.960. It means that E-Service Quality affects customer loyalty mediated by customer satisfaction. Further, it needs other research types of online shopping sites in Indonesia.\u0000 \u0000Keywords: E-Service Quality, Customer Loyalty, Customer Satisfaction, Internet Marketing, Bukalapak","PeriodicalId":148019,"journal":{"name":"Kajian Ekonomi dan Bisnis","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121611289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analisis Pengaruh Tingkat Pemahaman Pajak Kos Terhadap Kepatuhan Wajib Pajak (Studi Kasus Pada Pemilik Usaha Kos di Kecamatan Umbulharjo Kota Yogyakarta) 分析科斯税务理解对纳税人合规的影响(位于日惹Umbulharjo street为房东提供的案例研究)

Kajian Ekonomi dan Bisnis Pub Date : 2021-10-13 DOI: 10.51277/keb.v16i1.82

Eliya Isfaatun, D. Priyanto

{"title":"Analisis Pengaruh Tingkat Pemahaman Pajak Kos Terhadap Kepatuhan Wajib Pajak (Studi Kasus Pada Pemilik Usaha Kos di Kecamatan Umbulharjo Kota Yogyakarta)","authors":"Eliya Isfaatun, D. Priyanto","doi":"10.51277/keb.v16i1.82","DOIUrl":"https://doi.org/10.51277/keb.v16i1.82","url":null,"abstract":"ABSTRACT \u0000Tax revenue is important in increasing tax revenue in Yogyakarta. Tax rates for boarding houses with more than 10 (ten) rooms are set at 5% (five percent). Increase tax revenue which is supported by an understanding of the tax owned by the boarding house owner, so that he complies with taxation. This research is intended to study the level of understanding of taxes for taxpayer assistance. \u0000This type of research is quantitative research. The population in this study is the owner of a tax business in Yogyakarta's Umbulharjo District which holds 710 people. The sampling technique used is the Slovin technique, which is a boarding business owner in the Umbulharjo District of Yogyakarta City which holds 256 people. The instrument used was a questionnaire. Data analysis techniques using the validity and reliability test, normality test, linearity test, simple regression analysis, t test, and the coefficient of determination test. \u0000The results showed there were significant and significant differences in the level of tax understanding of tax liabilities. This is evidenced through the t test with the results of t count 15.920> t table 1.650 and the regression equation Y = 14.516 + 0.671X. From these results it means that the higher the cost of income tax, the higher the taxpayer approval. This is also supported by a significance value of 0,000, which means this significance value is less than 0.05. \u0000 \u0000Key Words: understanding boarding tax, tax obligations, boarding businesses in Umbulharjo District","PeriodicalId":148019,"journal":{"name":"Kajian Ekonomi dan Bisnis","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126222393","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Good Corporate Governance Dan Corporate Social Responsibility Terhadap Kinerja Keuangan Pada Perusahaan Keuangan Di Bursa Efek Indonesia 良好的公司治理和公司社会责任对印尼证券交易所金融表现的影响

Kajian Ekonomi dan Bisnis Pub Date : 2021-10-13 DOI: 10.51277/keb.v16i1.85

Rodhiyani Cahya Ningsih, Dian Retnaningdiah

{"title":"Pengaruh Good Corporate Governance Dan Corporate Social Responsibility Terhadap Kinerja Keuangan Pada Perusahaan Keuangan Di Bursa Efek Indonesia","authors":"Rodhiyani Cahya Ningsih, Dian Retnaningdiah","doi":"10.51277/keb.v16i1.85","DOIUrl":"https://doi.org/10.51277/keb.v16i1.85","url":null,"abstract":"this study was to determine the effect of Good Corporate Governance (GCG) and Corporate Social Responsibility (CSR) on Financial Performance as measured by Return on Assets (ROA) in financial companies listed on the IDX in the period of 2014-2018. This study used a Multiple Linear Regression Analysis. The independent variable of the research used GCG as proxied by the Board of Directors, Proportion of Independent Commissioners, Managerial Ownership, Institutional Ownership, and the Audit Committee, while CSR is measured using indicators based on the 2016 Global Reporting Inititive (GRI) Standard. Financial performance as measured by Return on Assets (ROA). Sampling data using purposive sampling, and there are 11 companies that meet predetermined criteria. This study showed that the Managerial Ownership has an effect on Financial Performance (ROA). This is shown as hypothesized. The Board of Directors, the Proportion of Independent Commissioners, Institutional Ownership, the Audit Committee do not affect the Financial Performance (ROA), this is not as hypothesized. CSR has no effect on Financial Performance (ROA), this is not what was hypothesized. The Board of Directors, Proportion of Independent Commissioners, Managerial Ownership, Institutional Ownership, Audit Committee and CSR simultaneously affect Financial Performance (ROA). These results meet the hypotheses of the study.\u0000 \u0000Keywords: Good Corporate Governance, Corporate Social Responsibility, Financial Performance","PeriodicalId":148019,"journal":{"name":"Kajian Ekonomi dan Bisnis","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126420752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Kompensasi, Beban Kerja Dan Motivasi Kerja Terhadap Kepuasan Kerja Pegawai Di Sub Bagian Kepegawaian Dan Keuangan Dinas Pertanian Provinsi Daerah Istimewa Yogyakarta 补偿、工作负荷和工作动机对日惹省农业服务人员人员职系及财务满意度的影响

Kajian Ekonomi dan Bisnis Pub Date : 2021-10-13 DOI: 10.51277/keb.v16i1.79

Nany Noor Kurniyati, Indah Fajar Yuliani

{"title":"Pengaruh Kompensasi, Beban Kerja Dan Motivasi Kerja Terhadap Kepuasan Kerja Pegawai Di Sub Bagian Kepegawaian Dan Keuangan Dinas Pertanian Provinsi Daerah Istimewa Yogyakarta","authors":"Nany Noor Kurniyati, Indah Fajar Yuliani","doi":"10.51277/keb.v16i1.79","DOIUrl":"https://doi.org/10.51277/keb.v16i1.79","url":null,"abstract":"In this study, the population was an employee in the Personnel and Finance Sub-Department of the Yogyakarta Provincial Agriculture Office of 30 people. The entire population is also sampled. The data retrieval method uses questionnaires and questionnaire assessments using the Likert scale. The analysis was carried out using multiple regression analysis and hypothesis testing. Multiple regression analysis in this study was Y = 1,284 + 0.714 x1 + 0.241 x2 + 0.269 x3. Based on the T test calculation is as follows: The influence of compensation shows a number of 2.149 and the significance level of 0.037, which means compensation significantly influences employee job satisfaction. The effect of workload shows t count of 0.870 and the significance level of 0.392, which means the workload has no effect on employee job satisfaction. The effect of work motivation shows t count of 2.149 and significance of 0.041, which means work motivation significantly influences employee satisfaction. Based on the F test calculation is as follows: the effect of compensation, workload and work motivation on employee job satisfaction shows f count of 4.545 and the significance level of 0.011, which means that compensation, workload and work motivation together have an effect on employee job satisfaction In the Personnel and Finance Sub-Department of the Provincial Agriculture Service of the Special Region of Yogyakarta.\u0000Keywords: Compensation, Workload, Work Motivation, Employee Job Satisfaction","PeriodicalId":148019,"journal":{"name":"Kajian Ekonomi dan Bisnis","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133084553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Brand Equity Terhadap Keputusan Pembelian Konsumen (Studi Pada Produk Elektronik Di Daerah Istimewa Yogyakarta) 品牌平等对消费者购买决策的影响(日惹电子产品研究)

Kajian Ekonomi dan Bisnis Pub Date : 2021-09-29 DOI: 10.51277/keb.v16i1.83

Linawati Linawati, Sofiati Sofiati

引用次数: 0

Efektifitas Pembelajaran Melalui Media Daring Ditinjau Dari Hasil Belajar Mahasiswa Pada Masa Pandemi Covid 19 Covid 19大流行期间，在线媒体学习的成效受到审查

Kajian Ekonomi dan Bisnis Pub Date : 2020-12-17 DOI: 10.51277/KEB.V15I2.71

C. Handayani

{"title":"Efektifitas Pembelajaran Melalui Media Daring Ditinjau Dari Hasil Belajar Mahasiswa Pada Masa Pandemi Covid 19","authors":"C. Handayani","doi":"10.51277/KEB.V15I2.71","DOIUrl":"https://doi.org/10.51277/KEB.V15I2.71","url":null,"abstract":"Coronavirus disease 2019 (Covid-19) outbreak that has hit 215 countries in the world, presents its own challenges for educational institutions, especially universities. To fight Covid-19, the government has banned universities from carrying out face-to-face (conventional) lectures and ordered to hold lectures or learning online. Whatsapp Group is one of the familiar and frequently used distance learning media. While Zoom Meeting application is a learning media using video so that it more resembles a face-to-face meeting. This study aims to see the effectiveness of Advanced Business Statistics learning by using Whatsapp Group media and Zoom Meeting application reviewed from student learning outcomes at STIE Bisnis Indonesia Solutions. This type of research is a quasi experiment using one group pretest-postest design. The sample of research is 4th semester students who took advanced business statistics courses as many as 100 people. Sample data is processed with descriptive analysis and average difference test using Wilcoxon Signed Rank Test and N-Gain Score. The results showed that Advanced Business Statistics Course Lecture at STIE Solusi Bisnis Indonesia using WhatsApp Group media and Zoom Meeting application is not effective when viewed from student learning results. This can be seen in the N-Gain value obtained a result of 0.16.","PeriodicalId":148019,"journal":{"name":"Kajian Ekonomi dan Bisnis","volume":"121 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121208981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Konsep Pelayanan Terhadap Keputusan Pembelian dan Tingkat Pendapatan Pada Masa Sebelum, Awal dan New Normal Pandemi (Studi Komparasi Pada Café-Café di Minggir Yogyakarta) 服务概念对前、初始和新流行病(日惹咖啡馆的比较研究)的购买率和收入水平的影响

Kajian Ekonomi dan Bisnis Pub Date : 2020-12-17 DOI: 10.51277/KEB.V15I2.76

R. Susilawati

{"title":"Pengaruh Konsep Pelayanan Terhadap Keputusan Pembelian dan Tingkat Pendapatan Pada Masa Sebelum, Awal dan New Normal Pandemi (Studi Komparasi Pada Café-Café di Minggir Yogyakarta)","authors":"R. Susilawati","doi":"10.51277/KEB.V15I2.76","DOIUrl":"https://doi.org/10.51277/KEB.V15I2.76","url":null,"abstract":"The emergence of a wave of the Covid-19 pandemic that started in Indochina which eventually hit Indonesia also hit the business world on all fronts. The thing to be grateful for is the resilience of the MSME sector which is relatively able to withstand all conditions even in unexpected conditions such as Covid-19. \u0000This study uses a comparative method, namely: before the pandemic, the beginning of the pandemic (1-3 months), and during the new normal era with the object of a cafe cafe in Minggir, Sleman, Yogyakarta. From about 10 cafes in Minggir, only 5 cafes that meet the requirements were selected as research samples. \u0000By using SPSS analysis it is known that for the period before the pandemic the following regression results were obtained: Service concept = 0.819 + 0.805 (purchase decision) +0.391 (income level), at the beginning of the pandemic: Service Concept = 0.819 = 1.470 (Purchase Decision) + 36.1 ( Income Level), and in the New Normal era: Service Concept = 6,273 + 0.364 (Purchase Kep) +19.55 (Income Level). \u0000So it is found that there is a significant difference between cafe managers who use online services and social media and those who are vacuum (without social media activity) to establish communication with customers. The impact was very real even in the New Normal era. \u0000In conclusion, cafe managers who used social media in the early days of the pandemic, in fact in the new normal era, the level of purchase and income increased by 50%, it is assumed that from the additional new customers obtained at the beginning of the pandemic due to the influence of social media.","PeriodicalId":148019,"journal":{"name":"Kajian Ekonomi dan Bisnis","volume":"132 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125457629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Analisis Kepuasan Masyarakat Terhadap Pelayanan 27 Puskesmas di Kabupaten Mojokerto Berdasarkan Indeks Kepuasan Masyarakat 根据社区满意度指数对Mojokerto区的27个Puskesmas服务的分析

Kajian Ekonomi dan Bisnis Pub Date : 2020-12-17 DOI: 10.51277/KEB.V15I2.74

Kuswadi Rustam

{"title":"Analisis Kepuasan Masyarakat Terhadap Pelayanan 27 Puskesmas di Kabupaten Mojokerto Berdasarkan Indeks Kepuasan Masyarakat","authors":"Kuswadi Rustam","doi":"10.51277/KEB.V15I2.74","DOIUrl":"https://doi.org/10.51277/KEB.V15I2.74","url":null,"abstract":"The Measurement of community satisfaction in the healthy sector is an important element in the evaluation of the performance of the Govermnent in Mojokerto Regency. In this case, the Public Health Centre (PHC) should become a public institution based on community-based services which is the best, efficient, and more effective. For this reason, research on the level of satisfaction of PHC in Mojokerto is aimed to determine the correlation among satisfaction index and the community expectations in a PHC services in Mojokerto Regency. The method was used is a qualitative descriptive, the research is designed to combines qualitative and quantitative data. The object of the research is the people who use the PHC in 27 sub-districts in Mojokerto district. The sampling technique used in this study was purposive accidental sampling at the research location with 150 respondents per PHC location. Respondent data collection was carried out by interview and questionnaire techniques. the obtained data then calculated the weighted average value, community satisfaction index (IKM) and conversion in the form of a table of perception and IKM values. The results of the analysis show that the highest average conversion value of each service element of the 27 PHC is the conversion value of the cost / tariff element (U4) of 89.01 or reaches the service quality value is A. While the lowest average conversion value is the service element of complaint handling. (U4) 84.40, is in the value of service quality is B, while the other 20 of other PHC status is Good IKM.","PeriodicalId":148019,"journal":{"name":"Kajian Ekonomi dan Bisnis","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124816241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Pembiayaan Mikro Syariah dan Pengetahuan Penyusunan Laporan Keuangan Terhadap Perkembangan UMKM (Studi Kasus Anggota BWM Usaha Mandiri Sakinah Yogyakarta) 伊斯兰微金融融资对UMKM发展的影响(BWM成员个案研究日惹Sakinah自力更生企业)

Kajian Ekonomi dan Bisnis Pub Date : 2020-12-17 DOI: 10.51277/KEB.V15I2.75

Nurul Muti’ah, Dian Retnaningdiah

引用次数: 0

Analisis Kualitas Layanan Jasa Transportasi Online (Studi Pada Pengguna Gojek Di Daerah Istimewa Yogyakarta) 在线交通服务质量分析(日惹Gojek用户的研究)

Kajian Ekonomi dan Bisnis Pub Date : 2020-12-17 DOI: 10.51277/KEB.V15I2.72

Dila Damayanti, Maharani Maharani

{"title":"Analisis Kualitas Layanan Jasa Transportasi Online (Studi Pada Pengguna Gojek Di Daerah Istimewa Yogyakarta)","authors":"Dila Damayanti, Maharani Maharani","doi":"10.51277/KEB.V15I2.72","DOIUrl":"https://doi.org/10.51277/KEB.V15I2.72","url":null,"abstract":"The very rapid development of technology has made internet users increase, thus inviting the presence of online transportation. Gojek is an online transportation service business that is growing rapidly at this time. As one of the most trusted online transportation services, Gojek must have an effective and innovative strategy to get and retain its customers. This study aims to determine how the quality of Gojek’s online transportation services on customer satisfaction (a study of Gojek users in the Yogyakarta Special Region). Researchers used 80 respondents as samples in the study who were customers of Gojek online transportation in the Umbulharjo district of Yogyakarta City. The problems raised in this study were (1) identifying customer characteristics, (2) analyzing the level of interest and customer satisfaction. The data analysis used is descriptive analysis, Importance Performance Analysis (IPA). The results of the Importance Performance Analysis (IPA), there are several variables of the quality of Gojek online transportation services in quadrant II with an average IKP value of 68.25%. This means that users of the Gojek online transportation service in Umbulharjo District, Yogyakarta Province are quite satisfied with the performance of Gojek company drivers.","PeriodicalId":148019,"journal":{"name":"Kajian Ekonomi dan Bisnis","volume":"220 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127154421","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0