{"title":"The Care-Dependent are Less Averse to Care Robots: An Empirical Comparison of Attitudes.","authors":"Manuela Schönmann, Anja Bodenschatz, Matthias Uhl, Gari Walkowitz","doi":"10.1007/s12369-023-01003-2","DOIUrl":"10.1007/s12369-023-01003-2","url":null,"abstract":"<p><p>A growing gap is emerging between the supply of and demand for professional caregivers, not least because of the ever-increasing average age of the world's population. One strategy to address this growing gap in many regions is the use of care robots. Although there have been numerous ethical debates about the use of robots in nursing and elderly care, an important question remains unexamined: how do the potential recipients of such care perceive situations with care robots compared to situations with human caregivers? Using a large-scale experimental vignette study, we investigated people's affective attitudes toward care robots. Specifically, we studied the influence of the caregiver's nature on participants' perceived comfort levels when confronted with different care scenarios in nursing homes. Our results show that the care-robot-related views of actual care recipients (i.e., people who are already affected by care dependency) differ substantially from the views of people who are not affected by care dependency. Those who do not (yet) rely on care placed care robots' value far below that of human caregivers, especially in a service-oriented care scenario. This devaluation was not found among care recipients, whose perceived level of comfort was not influenced by the caregiver's nature. These findings also proved robust when controlled for people's gender, age, and general attitudes toward robots.</p><p><strong>Supplementary information: </strong>The online version contains supplementary material available at 10.1007/s12369-023-01003-2.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-18"},"PeriodicalIF":4.7,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10226445/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10072657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Making Meaning Together: Co-designing a Social Robot for Older Adults with Ikigai Experts.","authors":"Waki Kamino, Long-Jing Hsu, Swapna Joshi, Natasha Randall, Abhijeet Agnihotri, Katherine M Tsui, Selma Šabanović","doi":"10.1007/s12369-023-01006-z","DOIUrl":"10.1007/s12369-023-01006-z","url":null,"abstract":"<p><p>A sense of meaning and purpose in life-known in Japan as one's ikigai-can lead to better health outcomes, an improved sense of well-being, and longer life as people age. The design of socially assistive robots, however, has so far focused largely on the more hedonic aims of supporting positive affect and happiness through interactions with robots. To explore how social robots might be able to support people's ikigai, we performed (1) in-depth interviews with 12 'ikigai experts' who formally support and/or study older adults (OAs)' ikigai and (2) 5 co-design workshop sessions with 10 such experts. Our interview findings show that expert practitioners define ikigai in a holistic way in their everyday experience and practice, incorporating physical, social, and mental activities that relate not only to the individual and their behaviors, but also to their relationships with other people and to their connection with the broader community (3 levels of ikigai). Our co-design workshops showed that ikigai experts were overall positive towards the use of social robots to support OAs' ikigai, particularly in the roles of an information-provider and social enabler that connects OAs to other people and activities in their communities. They also point out areas of potential risk, including the need to maintain OAs' independence, relationships with others, and privacy, which should be considered in design. This research is the first to explore the co-design of social robots that can support people's sense of ikigai-meaning and purpose-as they age.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-16"},"PeriodicalIF":4.7,"publicationDate":"2023-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10200010/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10091333","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Hey Robot, Tell It to Me Straight: How Different Service Strategies Affect Human and Robot Service Outcomes.","authors":"Masaharu Naito, Daniel J Rea, Takayuki Kanda","doi":"10.1007/s12369-023-01013-0","DOIUrl":"10.1007/s12369-023-01013-0","url":null,"abstract":"<p><p>With robots already entering simple service tasks in shops, it is important to understand how robots should perform customer service to increase customer satisfaction. We investigate two methods of customer service we theorize are better suited for robots than human shopkeepers: straight communication and data-driven communication. Along with an additional, more traditional customer service style, we compare these methods of customer service performed by a robot, to a human performing the same service styles in 3 online studies with over 1300 people. We find that while traditional customer service styles are best suited for human shopkeepers, robot shopkeepers using straight or data driven customer service styles increase customer satisfaction, make customers feel more informed, and feel more natural than when a human uses them. Our work highlights the need for investigating robot-specific best practices for customer service, but also for social interaction at large, as simply duplicating typical human-human interaction may not produce the best results for a robot.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-14"},"PeriodicalIF":4.7,"publicationDate":"2023-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10189699/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9713893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Arianna Pipitone, Alessandro Geraci, Antonella D'Amico, Valeria Seidita, Antonio Chella
{"title":"Robot's Inner Speech Effects on Human Trust and Anthropomorphism.","authors":"Arianna Pipitone, Alessandro Geraci, Antonella D'Amico, Valeria Seidita, Antonio Chella","doi":"10.1007/s12369-023-01002-3","DOIUrl":"10.1007/s12369-023-01002-3","url":null,"abstract":"<p><p>Inner Speech is an essential but also elusive human psychological process that refers to an everyday covert internal conversation with oneself. We argued that programming a robot with an overt self-talk system that simulates human inner speech could enhance both human trust and users' perception of robot's anthropomorphism, animacy, likeability, intelligence and safety. For this reason, we planned a pre-test/post-test control group design. Participants were divided in two different groups, one experimental group and one control group. Participants in the experimental group interacted with the robot Pepper equipped with an over inner speech system whereas participants in the control group interacted with the robot that produces only outer speech. Before and after the interaction, both groups of participants were requested to complete some questionnaires about inner speech and trust. Results showed differences between participants' pretest and post-test assessment responses, suggesting that the robot's inner speech influences in participants of experimental group the perceptions of animacy and intelligence in robot. Implications for these results are discussed.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-13"},"PeriodicalIF":4.7,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10162655/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9768840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Use of Robots in the Workplace: Conclusions from a Health Promoting Intervention Using Social Robots.","authors":"Sara L Lopes, Aristides I Ferreira, Rui Prada","doi":"10.1007/s12369-023-01000-5","DOIUrl":"10.1007/s12369-023-01000-5","url":null,"abstract":"<p><p>Workplace wellness programs constitute a preventive measure to help avoid healthcare costs for companies, with additional benefits for employee productivity and other organizational outcomes. Interventions using social robots may have some advantages over other conventional telemedicine applications, since they can deliver personalized feedback and counseling. This investigation focused on a health-promoting intervention within work environments, and compared the efficacy of the intervention on two distinct groups, one guided by a human agent and the other by a robot agent. Participants (n = 56) were recruited from two Portuguese organizations and led through eight sessions by the social agent, the goal being to encourage health behavior change and adoption of a healthier lifestyle. The results indicate that the group led by the robot agent revealed better post-intervention scores than the group led by the human agent, specifically with regard to productivity despite presenteeism and regard of their level of mental well-being. No effects were found concerning the work engagement level of participants in either group. By demonstrating the potential of using social robots to establish therapeutic and worth relationships with employees in their workplaces, this study provides interesting new findings that contribute to the literature on health behavior change and human-robot interaction.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-13"},"PeriodicalIF":4.7,"publicationDate":"2023-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10123460/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10072658","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Impact of Socially Assistive Robots on Human Flourishing in the Context of Dementia: A Scoping Review.","authors":"Erika Fardeau, Abdou Simon Senghor, Eric Racine","doi":"10.1007/s12369-023-00980-8","DOIUrl":"10.1007/s12369-023-00980-8","url":null,"abstract":"<p><p>Socially assistive robots are being developed and tested to support social interactions and assist with healthcare needs, including in the context of dementia. These technologies bring their share of situations where moral values and principles can be profoundly questioned. Several aspects of these robots affect human relationships and social behavior, i.e., fundamental aspects of human existence and human flourishing. However, the impact of socially assistive robots on human flourishing is not yet well understood in the current state of the literature. We undertook a scoping review to study the literature on human flourishing as it relates to health uses of socially assistive robots. Searches were conducted between March and July 2021 on the following databases: Ovid MEDLINE, PubMed and PsycINFO. Twenty-eight articles were found and analyzed. Results show that no formal evaluation of the impact of socially assistive robots on human flourishing in the context of dementia in any of the articles retained for the literature review although several articles touched on at least one dimension of human flourishing and other related concepts. We submit that participatory methods to evaluate the impact of socially assistive robots on human flourishing could open research to other values at stake, particularly those prioritized by people with dementia which we have less evidence about. Such participatory approaches to human flourishing are congruent with empowerment theory.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-51"},"PeriodicalIF":4.7,"publicationDate":"2023-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10115607/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10072660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Di Fu, Fares Abawi, Hugo Carneiro, Matthias Kerzel, Ziwei Chen, Erik Strahl, Xun Liu, Stefan Wermter
{"title":"A Trained Humanoid Robot can Perform Human-Like Crossmodal Social Attention and Conflict Resolution.","authors":"Di Fu, Fares Abawi, Hugo Carneiro, Matthias Kerzel, Ziwei Chen, Erik Strahl, Xun Liu, Stefan Wermter","doi":"10.1007/s12369-023-00993-3","DOIUrl":"10.1007/s12369-023-00993-3","url":null,"abstract":"<p><p>To enhance human-robot social interaction, it is essential for robots to process multiple social cues in a complex real-world environment. However, incongruency of input information across modalities is inevitable and could be challenging for robots to process. To tackle this challenge, our study adopted the neurorobotic paradigm of crossmodal conflict resolution to make a robot express human-like social attention. A behavioural experiment was conducted on 37 participants for the human study. We designed a round-table meeting scenario with three animated avatars to improve ecological validity. Each avatar wore a medical mask to obscure the facial cues of the nose, mouth, and jaw. The central avatar shifted its eye gaze while the peripheral avatars generated sound. Gaze direction and sound locations were either spatially congruent or incongruent. We observed that the central avatar's dynamic gaze could trigger crossmodal social attention responses. In particular, human performance was better under the congruent audio-visual condition than the incongruent condition. Our saliency prediction model was trained to detect social cues, predict audio-visual saliency, and attend selectively for the robot study. After mounting the trained model on the iCub, the robot was exposed to laboratory conditions similar to the human experiment. While the human performance was overall superior, our trained model demonstrated that it could replicate attention responses similar to humans.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-16"},"PeriodicalIF":4.7,"publicationDate":"2023-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10067521/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9768835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"(Hu)man-Like Robots: The Impact of Anthropomorphism and Language on Perceived Robot Gender.","authors":"Eileen Roesler, Maris Heuring, Linda Onnasch","doi":"10.1007/s12369-023-00975-5","DOIUrl":"10.1007/s12369-023-00975-5","url":null,"abstract":"<p><p>Implementing anthropomorphic features to robots is a frequently used approach to create positive perceptions in human-robot interaction. However, anthropomorphism does not always lead to positive consequences and might trigger a more gendered perception of robots. More precisely, anthropomorphic features of robots seem to evoke a male-robot bias. Yet, it is unclear if this bias is induced via a male appearance of higher anthropomorphic robots, a general male-technology bias, or even due to language aspects. As the word robot is differently grammatically gendered in different languages, this might be associated with the representation of robot gender. To target these open questions, we investigated how the degree of anthropomorphism and the way the word robot is gendered in different languages, as well as within one language influence the perceived gender of the robot. We therefore conducted two online-studies in which participants were presented with pictures of differently anthropomorphic robots. The first study investigated two different samples from which one was conducted in German, as grammatically-gendered language, and one in English as natural gender language. We did not find significant differences between both languages. Robots with a higher degree of anthropomorphism were perceived as significantly more male than neutral or female. The second study investigated the effect of grammatically-gendered descriptions (feminine, masculine, neuter) on the perception of robots. This study revealed that masculine grammatical gender tends to reinforce a male ascription of gender-neutral robots. The results suggest that the male-robot bias found in previous studies seems to be associated with appearance of most anthropomorphic robots, and the grammatical gender the robot is referenced by.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-12"},"PeriodicalIF":4.7,"publicationDate":"2023-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10027596/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10072659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Not Only WEIRD but \"Uncanny\"? A Systematic Review of Diversity in Human-Robot Interaction Research.","authors":"Katie Seaborn, Giulia Barbareschi, Shruti Chandra","doi":"10.1007/s12369-023-00968-4","DOIUrl":"10.1007/s12369-023-00968-4","url":null,"abstract":"<p><p>Critical voices within and beyond the scientific community have pointed to a grave matter of concern regarding who is included in research and who is not. Subsequent investigations have revealed an extensive form of sampling bias across a broad range of disciplines that conduct human subjects research called \"WEIRD\": Western, Educated, Industrial, Rich, and Democratic. Recent work has indicated that this pattern exists within human-computer interaction (HCI) research, as well. How then does human-robot interaction (HRI) fare? And could there be other patterns of sampling bias at play, perhaps those especially relevant to this field of study? We conducted a systematic review of the premier ACM/IEEE International Conference on Human-Robot Interaction (2006-2022) to discover whether and how WEIRD HRI research is. Importantly, we expanded our purview to other factors of representation highlighted by critical work on inclusion and intersectionality as potentially underreported, overlooked, and even marginalized factors of human diversity. Findings from 827 studies across 749 papers confirm that participants in HRI research also tend to be drawn from WEIRD populations. Moreover, we find evidence of limited, obscured, and possible misrepresentation in participant sampling and reporting along key axes of diversity: sex and gender, race and ethnicity, age, sexuality and family configuration, disability, body type, ideology, and domain expertise. We discuss methodological and ethical implications for recruitment, analysis, and reporting, as well as the significance for HRI as a base of knowledge.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-30"},"PeriodicalIF":3.8,"publicationDate":"2023-03-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9993363/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10091335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Gaye Aşkın, İmge Saltık, Tuğçe Elver Boz, Burcu A Urgen
{"title":"Gendered Actions with a Genderless Robot: Gender Attribution to Humanoid Robots in Action.","authors":"Gaye Aşkın, İmge Saltık, Tuğçe Elver Boz, Burcu A Urgen","doi":"10.1007/s12369-022-00964-0","DOIUrl":"10.1007/s12369-022-00964-0","url":null,"abstract":"<p><p>The present study aims to investigate how gender stereotypes affect people's gender attribution to <i>social</i> robots. To this end, we examined whether a robot can be assigned a gender depending on a performed action. The study consists of 3 stages. In the first stage, we determined masculine and feminine actions by a survey conducted with 54 participants. In the second stage, we selected a gender-neutral robot by having 76 participants rate several robot stimuli in the masculine-feminine spectrum. In the third stage, we created short animation videos in which the gender-neutral robot determined in stage two performed the masculine and feminine actions determined in stage one. We then asked 102 participants to evaluate the robot in the videos in the masculine-feminine spectrum. We asked them to rate the videos according to their own view (self-view) and how they thought society would evaluate them (society-view). We also used the Socialization of Gender Norms Scale (SGNS) to identify individual differences in gender attribution to social robots. We found the main effect of action category (feminine vs. masculine) on both self-view reports and society-view reports suggesting that a neutral robot was reported to be feminine if it performed feminine actions and masculine if it performed masculine actions. However, society-view reports were more pronounced than the self-view reports: when the neutral robot performed masculine actions, it was found to be more masculine in the society-view reports than the self-view reports; and when it performs feminine actions, it was found to be more feminine in the society-view reports than the self-view reports. In addition, the SGNS predicted the society-view reports (for feminine actions) but not the self-view reports<i>.</i> In sum, our study suggests that people can attribute gender to social robots depending on the task they perform.</p>","PeriodicalId":14361,"journal":{"name":"International Journal of Social Robotics","volume":" ","pages":"1-17"},"PeriodicalIF":4.7,"publicationDate":"2023-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9852799/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10618743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}