Online Inf. Rev.Pub Date : 2022-10-17DOI: 10.1108/oir-08-2021-0403
Angela Murphy, A. Ollerenshaw
{"title":"Digital data and practice change: the impact of innovative web portals on user knowledge building and decision-making processes","authors":"Angela Murphy, A. Ollerenshaw","doi":"10.1108/oir-08-2021-0403","DOIUrl":"https://doi.org/10.1108/oir-08-2021-0403","url":null,"abstract":"PurposeThe impact of innovative web portals on users, from access to application, is gaining interest as the global call for increased data availability gains momentum. This study reports on the perceptions of portal end users about usage and access to digital data across a range of fields of practice.Design/methodology/approachData were collected and analysed from interviews (n = 132) and email feedback (n = 235) from end users of interoperable spatial knowledge web portals.FindingsData reveal that users attribute importance to ease of access and applicability, and to confidence and trust in data. The acquisition of data assists with reducing knowledge silos, facilitates knowledge sharing and decision-making. Digital data portals enable the building of stronger collaborations between different groups of individuals and communities leading to improved outcomes and more positive developments across varied discipline and practice areas.Practical implicationsRecommendations for developing online portals to optimise knowledge transfer and associated benefits, for users, are offered.Originality/valueBy collecting extensive qualitative data drawn from the experiences of end users of digital data portals, this paper provides new insights, thereby addressing a knowledge gap in the published literature about the use of technology uptake and the application of online data for practice and industry benefit.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129929785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online Inf. Rev.Pub Date : 2022-10-07DOI: 10.1108/oir-12-2021-0655
M. Walsh, S. Baker, M. Wade
{"title":"Evaluating the elevation of authoritative health content online during the COVID-19 pandemic","authors":"M. Walsh, S. Baker, M. Wade","doi":"10.1108/oir-12-2021-0655","DOIUrl":"https://doi.org/10.1108/oir-12-2021-0655","url":null,"abstract":"PurposeTo respond to the COVID-19 “infodemic” and combat fraud and misinformation about the virus, social media platforms coordinated with government healthcare agencies around the world to elevate authoritative content about the novel coronavirus. These public health authorities included national and global public health organisations, such as the Centers for Disease Control and Prevention (CDC) and the World Health Organisation (WHO). In this article, the authors evaluate the effectiveness of this strategy by asking two key questions: (1) Did people engage with authoritative health content on social media? (2) Was this content trusted?Design/methodology/approachThe authors explore these issues by drawing on data from a global online questionnaire on “Public Trust in Experts” (n = 429) conducted during the initial phase of the pandemic in May 2020, a crucial period when reliable information was urgently required to influence behaviour and minimise harm.FindingsThe authors found that while the majority of those surveyed noticed authoritative health content online, there remained significant issues in terms of Internet users trusting the information shared by government healthcare agencies and public health authorities online.Originality/valueIn what follows, the authors examine the role of trust in implementing this novel public health strategy and assess the capacity for such policies to reduce individual and social harm.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-12-2021-0655","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124542842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online Inf. Rev.Pub Date : 2022-10-06DOI: 10.1108/oir-10-2021-0538
Meixing Liu, Fang Xu
{"title":"Expectant, anxious and excited: the information journey of Chinese first-time mothers","authors":"Meixing Liu, Fang Xu","doi":"10.1108/oir-10-2021-0538","DOIUrl":"https://doi.org/10.1108/oir-10-2021-0538","url":null,"abstract":"PurposeThe purpose of this study is to explore the information needs and behaviors of Chinese first-time mothers from the perspective of information journey theory.Design/methodology/approachThis study uses the popular coding language Python to write a program to extract 366 posts published by first-time mothers in the Babytree community of China's largest maternal and infant platform. Content analysis is used to analyze and encode the collected data.FindingsThis study summarizes the information needs of first-time mothers in China specifically, which includes six aspects of health, pregnancy care, postpartum parenting, socialization, self-actualization, and entertainment. Then, based on its hierarchical and stage characteristics, more flexible information needs matrix for Chinese first-time mothers has been developed to reflect their changing 15 types of information needs more fully. Finally, it constructs the information journey model of Chinese first-time mothers including five stages.Originality/valueThis is the first time that information journey theory has been applied to the research on information needs and behaviors of first-time mothers. The authors have also further expanded the information seeking and acquisition phases and found new gaps in the phases to further refine the information journey model. This study can help us better understand the online information needs and behaviors of Chinese first-time mothers and provide support for organizations and online health community managers to develop new information services or improve the quality of existing services.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-10-2021-0538.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133730163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online Inf. Rev.Pub Date : 2022-10-04DOI: 10.1108/oir-11-2021-0596
Muh-Chyun Tang, Yumi Jung, Yuelin Li
{"title":"Exploring the sociotechnical system of Chinese internet literature online forums: a social network analytical approach","authors":"Muh-Chyun Tang, Yumi Jung, Yuelin Li","doi":"10.1108/oir-11-2021-0596","DOIUrl":"https://doi.org/10.1108/oir-11-2021-0596","url":null,"abstract":"PurposeChinese internet literature (CIL) platforms afford freedom for creative expression and opportunities for direct interactions between writers and fans and among fans. Enabled by these platforms' technological and commercial arrangement, a new form of literary production and consumption has emerged, the most significant of which is the role of fans participation. A social network analysis of the interaction patterns in online fan communities was conducted to investigate fan communication activities at scale. Of particular interest is how the socio-technical system of the site influences its network topology.Design/methodology/approachOnline forums for 10 popular fiction titles in Qidian, the leading CIL platform, were analyzed. Social networks were constructed based on a post–reply–reply threaded discussion structure. Various aspects of fan interactions were analyzed, including number of replies per post, post length and emerging network patterns.FindingsSimilarities in network topology shared by CIL fan forums and other online communities, such as small-world and scale properties, were discovered; however, distinct network dynamics were also identified. Consistent with previous findings, writers and moderators, along with a few highly ranked fans, occupied the central positions in the network. This was due to their social roles and the nature of their posts rather than, as the conventional explanation goes, preferential attachment.Originality/valueThe findings demonstrate how community-specific circumstances and norms influence interaction patterns and the resultant network structure. It was revealed that in the CIL sites, the users adopted the technologies in unexpected ways. And the resulting network topology can be attributed to the interplay between the sites' official arrangement and users' adaptive tactics.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-11-2021-0596.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"92 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125207892","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online Inf. Rev.Pub Date : 2022-10-03DOI: 10.1108/oir-12-2021-0679
G. V. Eynde, Gert-Jan Put, Bart Maddens
{"title":"The coming of age for paid digital campaigning: equalization or normalization in the 2019 Belgian federal elections?","authors":"G. V. Eynde, Gert-Jan Put, Bart Maddens","doi":"10.1108/oir-12-2021-0679","DOIUrl":"https://doi.org/10.1108/oir-12-2021-0679","url":null,"abstract":"PurposePaid digital campaigning tools play an increasingly pivotal role in individual election campaigns worldwide. Extant literature often juxtaposes the equalization theory, which argues that these tools create a level playing field, and the normalization theory, which contends that strong and resource-rich politicians benefit most from digital tools. This article aims to inform this debate by looking at it from a campaign expenditure perspective beyond the Anglo-American bias of most research on the subject.Design/methodology/approachThe authors use an original dataset on campaign expenditures and resources of 1,798 candidates running for 13 Belgian parties in the 2019 federal parliamentary election. Relying on multilevel statistical models, the authors link the candidates' digital campaign expenses to their incumbency status, which is expected to affect digital campaigning.FindingsWhile earlier work on majoritarian cases often showed contradicting results, this study on the Belgian flexible-list proportional representation (PR) case provides strong support for the equalization theory by demonstrating that incumbents are not only less inclined to spend on digital tools than challengers, but also spend a smaller part of their budget on these tools.Originality/valueThis paper contributes to the literature by exploring the equalization versus normalization debate from a campaign expenditure perspective using a made to purpose dataset in a non-Anglo-American context.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-12-2021-0679","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121587847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online Inf. Rev.Pub Date : 2022-09-22DOI: 10.1108/oir-09-2021-0481
D. Ye, Dongmin Cho, Jianyu Chen, Zhengzhi Jia
{"title":"Empirical investigation of the impact of overload on the discontinuous usage intentions of short video users: a stressor-strain-outcome perspective","authors":"D. Ye, Dongmin Cho, Jianyu Chen, Zhengzhi Jia","doi":"10.1108/oir-09-2021-0481","DOIUrl":"https://doi.org/10.1108/oir-09-2021-0481","url":null,"abstract":"PurposeThis study focuses on perceived overload from environmental stimuli and individual psychology and behavioral interactions. It constructs a theoretical model with overload as the key stressor based on the stressor-strain-outcome (SSO) model. The authors argue that system feature overload (SFO), information overload, and social overload lead to two psychological strains: fear of missing out (FoMO) and fatigue among users of short video platforms, affecting their discontinuous usage intentions.Design/methodology/approachTo test the hypotheses, the authors conducted a questionnaire survey on 412 users' short video platform usage and empirically tested the constructed model using the research tool SmartPLS 3.3.2.FindingsThe results of data analysis showed that most of the hypotheses were supported. Specifically, system feature overload, information overload and social overload all positively affected FoMO. However, SFO and information overload significantly affected fatigue. There was no significant relationship between social overload and fatigue. In addition, both FoMO and fatigue negatively influenced users' discontinuous usage intentions.Originality/valueThe current research on user behavior in information systems tends to focus on the influence in the positive direction and less on the negative direction. The research on discontinuous usage intention (DUI) is a very new research topic. This research studies the influencing factors of users' discontinuous behavior from the perspective of perceptual overload. It provides a unique view for future short video platform user behavior research, with significant theoretical contributions and essential practice for short video platform operators to improve services.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130308561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online Inf. Rev.Pub Date : 2022-09-21DOI: 10.1108/oir-10-2021-0508
Kirsten Schlebbe
{"title":"Uses and gratifications of a tablet computer for children: an analysis of online customer reviews","authors":"Kirsten Schlebbe","doi":"10.1108/oir-10-2021-0508","DOIUrl":"https://doi.org/10.1108/oir-10-2021-0508","url":null,"abstract":"PurposeThe number of children using and owning mobile devices has grown significantly in the last decade. By applying a uses and gratifications approach, this paper aims to explore what customers of a tablet computer for children report about the use and expectations of these devices from an information behavior perspective.Design/methodology/approachFor this study, 1,185 online customer reviews published for two different versions of the Amazon Fire Tablet Kids Edition on the German Amazon website between June 16, 2019, and June 15, 2020, were analyzed. A content analysis of the reviews was conducted using different inductive coding methods.FindingsFindings indicate that customers describe different aspects of children's use and families' expectations of tablets within their reviews. The expressed gratifications mostly relate to the aim of entertainment. Intentional information seeking activities were hardly mentioned within the reviews, but many customers emphasize learning as an important activity with the devices. Overall, the customer reviews reveal a mix of gratifications that differ from reported motivations for adults' tablet use.Research limitations/implicationsThe possibility of manipulated online customer reviews must be considered. It should also be viewed critically that the children's perspectives are only indirectly included in the data.Originality/valueFamilies' expectations of tablets as a device for children have not been a focus of research to date. This study uses an innovative research design by applying a uses and gratifications approach to online customer reviews for children's tablets. The findings add to previous research on children's use and families' expectations of tablets and contribute to our understanding of children's information behavior in connection with mobile devices.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"175 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124304755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online Inf. Rev.Pub Date : 2022-09-20DOI: 10.1108/oir-05-2021-0248
Yajie Hu, Shasha Zhou
{"title":"Will reviewer recommendation source and cured status bias review helpfulness in online health community?","authors":"Yajie Hu, Shasha Zhou","doi":"10.1108/oir-05-2021-0248","DOIUrl":"https://doi.org/10.1108/oir-05-2021-0248","url":null,"abstract":"PurposeOnline reviews in online health communities (OHCs) have been a vital information source for patients. The extant literature on the bias effects of helpful reviews mainly concentrates on traditional e-commerce, whereas research on OHCs is still rare. Thus, based on the heuristic-systematic model (HSM), this research explores how two unique reviewer characteristics in OHCs, which may induce attribution bias and confirmation bias, affect review helpfulness and how review length moderates these relationships.Design/methodology/approachThis research analyzed 130,279 reviews collected from haodf.com (one of the representative OHCs in China) by adopting the negative binomial regression to test our research model.FindingsThe results indicate that reviewer cured status positively influences review helpfulness, whereas reviewer recommendation source negatively affects review helpfulness. Moreover, the effects of the two reviewer cues on review helpfulness will be weaker for longer reviews.Originality/valueFirst, as one of the initial attempts, the current study investigates the effects of confirmation bias and attribution bias of online reviews in OHCs by exploring the effects of two unique reviewer characteristics on review helpfulness. Second, the weakening moderating effects of review length on the two bias effects provide empirical support for the theoretical arguments of the HSM in OHCs.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129052715","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online Inf. Rev.Pub Date : 2022-09-20DOI: 10.1108/oir-04-2022-0237
Caihua Liu, D. Zowghi
{"title":"Citizen involvement in digital transformation: a systematic review and a framework","authors":"Caihua Liu, D. Zowghi","doi":"10.1108/oir-04-2022-0237","DOIUrl":"https://doi.org/10.1108/oir-04-2022-0237","url":null,"abstract":"PurposeThe purpose of this paper is to improve the understanding of the factors influencing the success of digital transformation (DT) and problems/challenges in DT as well as the communication methods used to involve citizens, based on a systematic literature review of research articles about citizen involvement in DT published between January 2010 and May 2021.Design/methodology/approachAfter establishing inclusion and exclusion criteria, a systematic review of relevant studies was conducted. Out of a total of 547 articles, 33 met the paper selection criteria.FindingsThe analysis of the included 33 empirical studies reveals that the factors influencing the success of DT can be described as the opposite side from challenges and problems in DT. These factors and challenges/problems all influence DT and they can be grouped into organisational values, management capabilities, organisational infrastructure, and workforce capabilities. The communication methods for citizen involvement in DT include: (1) communication mediated by human, (2) communication mediated by computers, and (3) mixed communication methods.Originality/valueThe study identified specific factors that influence DT supported by citizen involvement, at a more fine-grained level. The findings concerning communication methods extend related studies for citizen involvement by adding town hall meetings and communication methods mediated by computers. Furthermore, this study links the research findings to develop a framework for citizen involvement in DT, assisting in better selecting communication methods to involve citizens for addressing problem areas in DT.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2022-0237","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115581829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online Inf. Rev.Pub Date : 2022-09-16DOI: 10.1108/oir-05-2022-0276
D. Mladenović, Anida Rajapakse, Nikola Kožuljević, Yupal Shukla
{"title":"Search engine optimization (SEO) for digital marketers: exploring determinants of online search visibility for blood bank service","authors":"D. Mladenović, Anida Rajapakse, Nikola Kožuljević, Yupal Shukla","doi":"10.1108/oir-05-2022-0276","DOIUrl":"https://doi.org/10.1108/oir-05-2022-0276","url":null,"abstract":"PurposeGiven that online search visibility is influenced by various determinants, and that influence may vary across industries, this study aims in investigating the major predictors of online search visibility in the context of blood banks.Design/methodology/approachTo formalize the online visibility, the authors have found theoretical foundations in activity theory, while to quantify online visiblity the authors have used the search engine optimization (SEO) Index, ranking, and a number of visitors. The examined model includes ten hypotheses and was tested on data from 57 blood banks.FindingsResults challenge shallow domain knowledge. The major predictors of online search visibility are Alternative Text Attribute (ALT) text, backlinks, robots, domain authority (DA) and bounce rate (BR). The issues are related to the number of backlinks, social score, and DA. Polarized utilization of SEO techniques is evident.Practical implicationsThe methodology can be used to analyze the online search visibility of other industries or similar not-for-profit organizations. Findings in terms of individual predictors can be useful for marketers to better manage online search visibility.Social implicationsThe acute blood donation problems may be to a certain degree level as the information flow between donors and blood banks will be facilitated.Originality/valueThis is the first study to analyze the blood bank context. The results provide invaluable inputs to marketers, managers, and policymakers.","PeriodicalId":143302,"journal":{"name":"Online Inf. Rev.","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133804461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}