Sarhad Journal of Management Sciences最新文献_第3页

An Inclusive Model for Assessing the Quality of Service in Public Sector Tertiary Hospitals 公立三级医院服务质量评估的包容性模型

Sarhad Journal of Management Sciences Pub Date : 2018-12-31 DOI: 10.31529/SJMS.V4I2.280

Z. Ullah, Muhammad Zeb Khan

{"title":"An Inclusive Model for Assessing the Quality of Service in Public Sector Tertiary Hospitals","authors":"Z. Ullah, Muhammad Zeb Khan","doi":"10.31529/SJMS.V4I2.280","DOIUrl":"https://doi.org/10.31529/SJMS.V4I2.280","url":null,"abstract":"Quality has taken central stage in contemporary organizations and is one of the key areas of competition. Healthcare organizations, in particular, strive to provide better quality services to their patients in order to gain competitive advantage. Researchers and academicians have yet to agree on how to define and measure quality of service. Attempts have been made to develop standards and measurements to determine the degree of quality of services. However, the literature does not contain a model or standards to measure the quality of health care services. The paper in question presents an inclusive model to measure the quality of service of healthcare organizations. In addition to healthcare services (cure and care) the model encompasses teaching aspect of hospitals as well. This model was developed on the basis of an in-depth and careful study of a large (2400 bedded) public sector teaching hospital spread over a period of two years. Data was collected from 400 patients, 250 employees, 200 general public, and 250 students through questionnaire followed by in-depth interviews. In addition to all this, various processes and interactions among individuals in the hospital were closely observed. Hospital records were studied. Anything that possibly could contribute to the quality of service in hospital was placed under one of the three dimensions of the model. Since the model has been inductively developed through data triangulation, it can safely be used to measure the quality of health care services with a good deal of accuracy.","PeriodicalId":142945,"journal":{"name":"Sarhad Journal of Management Sciences","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128777604","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Stock Returns Prediction by Using Artificial Neural Netwok Model for Pakistan Stock Exchange 利用人工神经网络模型预测巴基斯坦证券交易所股票收益

Sarhad Journal of Management Sciences Pub Date : 2018-12-31 DOI: 10.31529/SJMS.2018.4.2.5

Syed Aziz Rasool, A. Kiani

引用次数: 2

Job Market Analysis: A Comparative Study of Library and Information Science with Computer Science and Management Science Subjects in KP 就业市场分析:KP图书馆情报学与计算机科学、管理科学的比较研究

Sarhad Journal of Management Sciences Pub Date : 2018-06-30 DOI: 10.31529/sjms.2018.4.1.2

S. Jan, Sajeed Gul, Ishtiaq Khan

引用次数: 0

Effects of Fund Attributes on Fund Return: An Analysis of Close-End Mutual Funds of Pakistan 基金属性对基金收益的影响——以巴基斯坦封闭式共同基金为例

Sarhad Journal of Management Sciences Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.216

Z. Rehman, Asad Khan, Abdul Qadir Shah, S. Khan

引用次数: 1

Is Privatization a Panacea? Pre and Post Privatization Analysis of Financial Performance 私有化是万灵药吗?私有化前后财务绩效分析

Sarhad Journal of Management Sciences Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.169

Muhammad Zeb Khan, Z. Ullah

引用次数: 0

Spiritual Intelligence a Source of Improved Employee Performance Through Organization Commitment 精神智力是通过组织承诺提高员工绩效的来源

Sarhad Journal of Management Sciences Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.220

Zara Tahir, Atiq-ur Rahman

{"title":"Spiritual Intelligence a Source of Improved Employee Performance Through Organization Commitment","authors":"Zara Tahir, Atiq-ur Rahman","doi":"10.31529/SJMS.V4I1.220","DOIUrl":"https://doi.org/10.31529/SJMS.V4I1.220","url":null,"abstract":"The purpose of this study is to present an analysis on the impact of the of Spiritual intelligence on the Organization commitment of the employees and also on the employee performance, it also involves a study of the mediating role of the Organization commitment between the Spiritual intelligence and employee performance in the Telecom sector of Pakistan. Relationship of the seven major themes of the spiritual intelligence also known as dimensions of spiritual intelligence have also been individually tested with organization commitment. Questionnaire distribution method was used to conduct this research. The total numbers of respondents were 258 in which the respondents of belonged to different service providers and mobile phone operators. People surveyed are all employees of the stated companies. The findings of this research paper indicate that all of the dimensions spiritual intelligence are positively correlated with the organization commitment and there is a significant evidence that the organization commitment serves as a mediator between the Spiritual intelligence and Employee performance. This paper encourages the companies that they should on the development and promotion of the spiritual intelligence in the employees in order to increase their level of organization commitment and performance. Keywords –Spiritual intelligence, dimensions of spiritual intelligence , Organization commitment, Employee performance.","PeriodicalId":142945,"journal":{"name":"Sarhad Journal of Management Sciences","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133410372","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Antecedents of Customer Service Orientation 顾客服务导向的前因

Sarhad Journal of Management Sciences Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.175

M. Kaleem, Saira Kaleem, Hussain Ahmad

引用次数: 0

Financial Leverage, Working Capital Management and Firm Profitability: Empirical Evidence from Pakistan Stock Exchange 财务杠杆、营运资本管理与企业盈利能力:来自巴基斯坦证券交易所的经验证据

Sarhad Journal of Management Sciences Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.247

Asad Khan, M. Sohail, Z. Rehman

引用次数: 2

Role of Brand Loyalty in Building Bran Equity: A Comparative Study of Consumer Involvement Levels 品牌忠诚在建立品牌资产中的作用:消费者参与水平的比较研究

Sarhad Journal of Management Sciences Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.198

Shahid Nawaz, Mudassar Ali, M. Ishfaq, M. Nawaz, Muhammad Noman Shafique

引用次数: 0

The Role of EI as a Mediator between Leadership Styles and its Effectiveness among the Employees of Banking Sector EI在银行员工领导风格及其有效性之间的中介作用

Sarhad Journal of Management Sciences Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.231

N. Saif, Nafees Ahmad Saqib, Jamshed Arshad, Aziz Javed, Shadiullah Khan

{"title":"The Role of EI as a Mediator between Leadership Styles and its Effectiveness among the Employees of Banking Sector","authors":"N. Saif, Nafees Ahmad Saqib, Jamshed Arshad, Aziz Javed, Shadiullah Khan","doi":"10.31529/SJMS.V4I1.231","DOIUrl":"https://doi.org/10.31529/SJMS.V4I1.231","url":null,"abstract":"The current research study focus on investigating the model of leadership, its effectiveness and emotional intelligence level among the banking sector employees proposed by (Badrui-Harun, Zainol, Amar and Sheri.,2016). In order to get appropriate response data was obtained from banking sector employees located in Islamabad through random sampling technique. Total 600 questionnaires were distributed among the selected head office employees of different banks. After removing missing item constructs finally 390 questionnaires were used for further analysis. In order to validate the model (Barron and Kenny.1986) mediational technique through regression analysis was performed. Results indicate that direct relationship between (Transformational and Transactional Leadership) with effectiveness (Dependent Variable) and Emotional Intelligence (Mediating Variable) was significant. That leads to acceptance of the hypothesis relating direct relationship among these variable. In the next stage mediating variables findings show that emotional intelligence fully mediate the relationship between Transformational leadership style and leader’s effectiveness, while EI partially mediate the relationship between Transactional Leadership and leader’s effectiveness. Result indicate that emotional intelligence act as a good mediator between transformational leadership and leader effectiveness.","PeriodicalId":142945,"journal":{"name":"Sarhad Journal of Management Sciences","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130578416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5