International Journal of Electronic Commerce最新文献

{"title":"New Techno-Stressors Among Knowledge Professionals: The Contribution of Artificial Intelligence and Websites that Misinform Clients","authors":"Nathalie Cadieux, Pierre Fournier, Jean Cadieux, Martine Gingues","doi":"10.1080/10864415.2021.1887695","DOIUrl":"https://doi.org/10.1080/10864415.2021.1887695","url":null,"abstract":"ABSTRACT Current measures of technostress do not consider some recent techno-stressors generated by information and communications technologies. Such stressors may affect knowledge professionals by challenging their credibility, such as insecurity induced by artificial intelligence and websites that misinform clients. This paper presents the development and validation of a 25-item self-report instrument (Techno-Stressors-Index; eight dimensions) based on established guidelines and including new and adapted dimensions of techno-stressors in a professional context. This study was conducted in four phases using a multimethod approach: qualitative exploratory ia pretest, a final validation using exploratory factor analysis and confirmatory factor analysis, and the assessment of nomological validity by testing the relationship between reactions to techno-stressors and psychological distress. The results confirm the relevance of insecurity induced by artificial intelligence and of websites that misinform clients as contributing factors to the technostress process.","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"136 - 153"},"PeriodicalIF":5.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1887695","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48843082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Online Consumers’ Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective","authors":"Xueqin Wang, Kum Fai Yuen, Chee-Chong Teo, Y. Wong","doi":"10.1080/10864415.2021.1887699","DOIUrl":"https://doi.org/10.1080/10864415.2021.1887699","url":null,"abstract":"ABSTRACT E-commerce logistics services are increasingly offering innovative solutions that invite consumers’ co-creation. Although value co-creation empowers consumers, it also connotes a sense of exploitation. This study explores the fairness perspective of co-creating satisfactory logistics services, using self-collection service as an example. A theoretical model based on synthesized insights of Fairness Heuristics and Selective Information Processing was conceptualized and validated. Survey data were collected from 680 actual self-collection users. The findings show a three-pronged service evaluation process with consumers’ fairness perception as a central anchorage. Furthermore, the satisfaction formation process is moderated by consumers’ pre-formed beliefs leading to biased evaluations of co-creation experiences. This study contributes to literature with a contingent framework of consumers’ participation in logistics services, suggesting a heuristic-based process of value co-creation among the consumers. We also create practical insights on consumers’ preformed beliefs toward the logistics services and service providers that lead to a biased satisfaction formation process.","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"230 - 260"},"PeriodicalIF":5.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1887699","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47326514","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Adolescents Cope with Technostress: A Mixed-Methods Approach","authors":"Marco Schmidt, Lukas Frank, Henner Gimpel","doi":"10.1080/10864415.2021.1887696","DOIUrl":"https://doi.org/10.1080/10864415.2021.1887696","url":null,"abstract":"ABSTRACT A broad stream of research strives to understand stress directly or indirectly resulting from the use of information and communication technology (ICT), commonly referred to as technostress. A group at high risk of suffering from the consequences of technostress is adolescents because they grow up using ICT daily and are still developing their identity, acquiring mental strength, and adopting essential social skills. Our research combines a qualitative and a quantitative study and contributes to an understanding of what strategies adolescents use to cope with the demands of ICT use. In qualitative workshops with adolescents, we collect 30 coping responses in five categories. A subsequent quantitative study finds gender- and age-related differences in adolescents’ perception of technostress and concludes that adolescents as a group activate a broad portfolio of coping responses. Exploratory factor analysis reveals five factors underlying adolescents’ activation of coping responses: Avoid Stressful ICT, Follow the Rules, Use ICT Consciously, Contain Negative Emotions, and Acquire ICT. We find that the coping responses related to the Avoid Stressful ICT factor are significantly more common among girls than boys and derive that adolescents who own more devices might have a lower tendency to Follow the Rules. A joint analysis of coping responses and technostress creators reveals that, not surprisingly, coping increases with higher intensity of technostress, but some coping responses break out of this pattern. With this research, we contribute to the theoretical and empirical understanding of an important phenomenon associated with digitalization’s dark sides (technostress coping) in an important yet understudied population (adolescents 10–17 years of age). Future research may build on our work and investigate additional parameters determining differences in adolescents’ coping behavior.","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"154 - 180"},"PeriodicalIF":5.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1887696","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47058050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Special Issue: Dark Sides of Digitalization","authors":"Ofir Turel, Hamed Qahri-Saremi, Isaac Vaghefi","doi":"10.1080/10864415.2021.1887694","DOIUrl":"https://doi.org/10.1080/10864415.2021.1887694","url":null,"abstract":"The digitalization of individuals (i.e., the proliferation of digital technologies in the lives of individual users), organizations (i.e., digitalization of work and the business environment), and societies (i.e., the digital economy) has been enabled by digital technologies such as smartphones, social media, cloud-based systems, robots, and artificial intelligence. The adoption and use of these technologies have increasingly reshaped human’s perceptions, actions, and environments and have been associated with a myriad of benefits for individuals, organizations, and societies (e.g., connectivity, enhanced decision-making, increased productivity, and economic growth) [6, 8, 17]. Despite the conspicuous benefits, digitalization has been a revolution. Different from prior revolutions, such as the industrial revolution, or revolution in transportation (e.g., as manifested in changes in speeds of trains and cars), it has been aggressive, fast moving and status quo shattering. Just over the last 40 years, personal computers have increased in storage volume and processing speeds by huge magnitudes. Like other revolutions, though, the rise of digital technologies has started revealing a number of “dark sides” with grave impacts at the individual, organizational, and societal levels [53]. While the bright sides of digitalization have received considerable scholarly attention, the literature on the dark sides of digitalization is in its early stages and in need of further research [48]. This special issue sought to add to the bodies of work that gradually mitigate this gap. At the individual level, the research on the dark side of digitalization engages with investigating its negative consequences and the side effects of using utilitarian and hedonic information technology (IT) artifacts for individual users. It acknowledges the existence of “bright sides” of IT but still strives to understand and find ways to mitigate negative, or “dark side” effects of IT on individuals, firms, and societies. So far, notable findings in this area have shed light on technology addiction [34, 46], problematic use of IT [46], technostress [4, 41, 42], general stress [45, 54], experience of ambivalence [33], negative health outcomes [40], security and privacy concerns [12, 14], online deviant behaviors such as cyberbullying [22, 23, 56], and the dark side of user-generated content [20, 32]. Adverse effects of digitalization of individuals can impact everyone, from children [11] and youth","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"127 - 135"},"PeriodicalIF":5.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1887694","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48504419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Editor’s Introduction","authors":"Vladimir Zwass","doi":"10.1080/10864415.2021.1887693","DOIUrl":"https://doi.org/10.1080/10864415.2021.1887693","url":null,"abstract":"This is the winter of our discontent with the dark sides of the Internet in the era of effective artificial intelligence. Social media roil our societies, broad claims are made about the harvesting of personal data underpinning the coming surveillance economy, entire job categories and any number of workplaces are threatened with extinction, massive security breaches and exposures abound, and the challenges of collective action enabled by online platforms are being faced. And all of this is before we think of the technostress and other psychological and cognitive challenges to individuals. Of course, this is also the winter when the Internet and the web with the associated technologies truly enable us to live and work, speed the innovations that save many lives and enable us to respond to emergencies, empower us to communicate and work together, and provide the warp and weft of our social and societal lives, and as e-commerce (EC) feeds us and clothes us. EC in HealthTech, EduTech, FinTech stands for the transformations of the great swaths of our lives that disperse the innovations and benefits of digitalization across nations and round the world. These terms comprise, among many others, such wonderful benefits to people as virtual access to a major city medical specialist from a rural location, an opening to a new pursuit via massively open online courses (or MOOC), and a participation in the marketplaces for the unbanked. The lift we all can receive from the Internet-based technologies has to be understood and sometimes earned with an effort. Our hopes for a better life must attach to the effective assimilation and diffusion of powerful technologies. The Internet-based technologies and artificial intelligence—primarily machine learning—are the contemporary engines of innovation, productivity, and human flourishing. The speed and relentlessness of this technological revolution do disorient and induce anomie that we witness all around us. At the same time, we are offered opportunities for a continuing enrichment of our personal and working lives. We should remember that all powerful technologies have dark sides and multiple-order negative effects, many of them recognized only in the fullness of time. The Industrial Revolution of the 18th and 19th centuries had brought misery to millions before bringing freedom from poverty and prosperity to billions. This having been said, now that we are increasingly aware of the features of the dark side of our digital lives, we need to intensify our research and see them whole and apart, and we need to direct our research at the actions to be taken against the dark sides we now perceive. This is the way we can all share more fully in the benefits of digitalization. This special issue on Dark Sides of Digitalization is a worthy contribution to this very large task. Its guest editors, Ofir Turel, Hamed Qahri-Saremi, and Isaac Vaghefi, present to you four papers that focus on such deleterious aspects as technostr","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"125 - 126"},"PeriodicalIF":5.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1887693","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47448375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Social Media Affordances to Engage Clients During the Sales Process: Sequential versus Multiplex Media Use","authors":"Matthew S. Weber, Müge Haseki","doi":"10.1080/10864415.2021.1846855","DOIUrl":"https://doi.org/10.1080/10864415.2021.1846855","url":null,"abstract":"ABSTRACT Social media have changed the way salespeople communicate with and build relationships with clients. This study explores how social media are integrated into the communication strategies of sellers in a business-to-business e-commerce context using an affordances approach to analysis. Seller strategies used to build and develop relationships with clients were analyzed based on data collected from a large multinational corporation. Data were collected through a series of interviews and ethnographic observations and were analyzed as part of a multimethod case study. The findings show that employees strategically select media to build stronger client relationships. Contrasting prior work on the topic, we find that sellers are more likely to use media sequentially than simultaneously, and sellers often leverage social media because of the searchability and immediacy of the platform compared with other tools. The concluding section outlines practical implications for managers and illustrates how the process of social media use in sales aligns with key stages of the sales process.","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"73 - 98"},"PeriodicalIF":5.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1846855","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49417156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Personalized Ranking of Online Reviews Based on Consumer Preferences in Product Features","authors":"Anupama Dash, Dongsong Zhang, Lina Zhou","doi":"10.1080/10864415.2021.1846852","DOIUrl":"https://doi.org/10.1080/10864415.2021.1846852","url":null,"abstract":"ABSTRACT Online consumer reviews (OCRs) can function as a venue for digital collaboration among various stakeholders to better meet collaborate in consumer needs. The sheer volume of OCRs, however, has posed challenges to efficient search and navigation. Importantly, consumers' needs of product information may differ because of their different preferences in product features. Such differences remain underaddressed in the OCR literature. This research introduces a novel framework - Product feature based Personalized Review Ranking (P2R2), which predicts review helpfulness for individual consumers based on their preferences in product features using a latent class regression model. The framework also leverages the similarities among different consumers to derive consumer classes. An empirical evaluation of a prototype of P2R2 with a user study provides strong evidence that the review rankings produced by P2R2 are more similar to users’ self-rankings than by a helpfulness vote based ranking method. The findings of this study offer theoretical insights, novel technical design artifacts, and empirical evidence for enhancing OCR platforms with review ranking personalization.","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"29 - 50"},"PeriodicalIF":5.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1846852","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47631324","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Backfiring: The Low-Discount Boomerang Effect Based on Online Purchases","authors":"Xiaosong Dong, Wei Liu, Xing Zhao","doi":"10.1080/10864415.2021.1846856","DOIUrl":"https://doi.org/10.1080/10864415.2021.1846856","url":null,"abstract":"ABSTRACT Price discounts are not always positively correlated with consumers’ purchases. When purchasing nonessential products, a low discount may reduce consumers’ purchase intentions, resulting in the boomerang effect. Thus, the correlation between the discount rate and purchase volume is displayed as a U-shaped curve. The extant research mainly discusses the internal causes of the boomerang effect in offline purchases but rarely considers the mechanism in online purchases. Using the consumption data of users of the Bestpay platform as our research sample, we explore the conditions generating the online low-discount boomerang effect. Our empirical findings reveal that the low-discount boomerang effect still exists only for nonessential products, but the discount range of the effect is expanded compared with that in the offline channel. Additionally, the effect weakens as the product price increases. The statistical characteristics are not significant after reaching a certain price value. On the basis of these findings, we focus on how to avoid or reasonably use the low-discount boomerang effect in online marketing. Some controllable factors, such as the merchant scale, consumers’ online learning and online product heterogeneity, were shown to affect the interval length of the low-discount boomerang effect. Then we provide solutions to avoid this promotion trap. This study contributes to research concerning low-discount promotions and provides guidance for the development of online marketing strategies.","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"99 - 123"},"PeriodicalIF":5.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1846856","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47170122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Autonomous but Interdependent: The Roles of Initiated and Received Task Interdependence in Distributed Team Coordination","authors":"M. Berntzen, Sut I. Wong","doi":"10.1080/10864415.2021.1846851","DOIUrl":"https://doi.org/10.1080/10864415.2021.1846851","url":null,"abstract":"ABSTRACT Distributed team arrangements are becoming “the new normal”. The present study considers the evolution of electronic commerce into an area where operational interaction and coordination of work occurs when previously only commerce occurred. As more teams are moving online, the need to understand the conditions supporting team coordination is becoming increasingly prevalent. By examining the moderating roles of initiated and received task interdependence on the relationship between perceptions of self-management and coordination in distributed teams, we aim to advance research in the area of e-commerce and benefit distributed teams in current and future practice. Results based on a survey of 101 professionals working in distributed teams indicate that the level of team self-management is positively related to perceived coordination when the level of initiated task interdependence within a team is high, as well as when the level of received task interdependence is low. These findings further indicate that initiated and received team task interdependence represent difference team coupling structures that can enable or hinder team coordination. Theoretical and practical implications for the boundary conditions to sustain coordination in self-managing teams are discussed.","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"7 - 28"},"PeriodicalIF":5.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1846851","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42571371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Special Issue: Digital Collaboration","authors":"Robert M. Fuller, Souren Paul, Lina Zhou","doi":"10.1080/10864415.2021.1846850","DOIUrl":"https://doi.org/10.1080/10864415.2021.1846850","url":null,"abstract":"","PeriodicalId":13928,"journal":{"name":"International Journal of Electronic Commerce","volume":"25 1","pages":"3 - 6"},"PeriodicalIF":5.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10864415.2021.1846850","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49130570","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}