2008 IEEE International Professional Communication Conference最新文献_第2页

Not to profit from ppen source: The role of nonprofit organizations in open source software development 不从开源中获利:非营利组织在开源软件开发中的角色

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610215

Jyh-An Lee

引用次数: 1

Usability testing in the introductory technical communication course: Centering student practice on internationalization/localization 技术交流入门课程中的可用性测试:以国际化/本地化为中心的学生实践

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610219

K. Mattson

引用次数: 0

Within limits: Technical communication and civic engagement 限制:技术交流和公民参与

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610216

J. Livingston

引用次数: 0

Evaluating the usability of basic symbols for television, telephone and robot: For localizing and internationalizing graphics and visual information for robotics 评价电视、电话和机器人基本符号的可用性:用于机器人学图形和视觉信息的本地化和国际化

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610226

T. Okuda

引用次数: 1

How to publish a self-study book on professional presentations 如何出版一本关于专业演讲的自学书籍

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610207

M. Hirai

{"title":"How to publish a self-study book on professional presentations","authors":"M. Hirai","doi":"10.1109/IPCC.2008.4610207","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610207","url":null,"abstract":"The process of writing a book on professional English presentations can be likened to a product development project. The author took an engineering approach consisting of four stages: market analysis, design, production, and quality assurance. Market analysis revealed a growing need for self-teaching materials and course texts on technical English communication in general. In the market analysis, the author evaluated a range of previously available books on English presentations with which the new book would compete. Identification of their strengths and weaknesses through this competitive analysis led to the design of differentiation as a way of offering real value. Capitalizing on his own experience, the author was able to differentiate his book in terms of content, ease of use, reliability, and readability, by providing, for example, caveats against common pitfalls and mechanisms for easy access to key information. Another significant method of differentiation was to include a model presentation, which would enable readers to jump-start their own presentations. Hints on the actual process of book-writing (such as production and quality assurance) are also offered.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130740097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A Case study of cross cultural communication issues for Filipino call centre staff and their Australian customers 菲律宾呼叫中心员工与澳洲客户的跨文化沟通问题个案研究

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610229

A. Owens

{"title":"A Case study of cross cultural communication issues for Filipino call centre staff and their Australian customers","authors":"A. Owens","doi":"10.1109/IPCC.2008.4610229","DOIUrl":"https://doi.org/10.1109/IPCC.2008.4610229","url":null,"abstract":"The off-shoring of telecommunications continues to expand achieving near to 70% compound annual growth over the last five years in the global off-shoring of business telephone services. Despite this significant success, selling business services or products over the telephone across culture presents challenges to telemarketers over and above those challenges conventional to mono-cultural business environments. Communicating with strangers across culture is challenging, particularly when the interlocutors do not share the same first language. When this exchange is limited to telecommunication mode, such obstacles may become inflated, yet little research-based literature exists on the topic. This paper reports on a case study of Filipino call-centre staff working in a multinational CRM company contacting Australian customers. Operational and management staff were engaged in a series of interviews over a period of several months and conversational analysis of phone calls was conducted in order to identify the key sociocultural and sociolinguistic challenges for telemarketers with culturally remote customers. This paper explored the extent to which cultural difference affected staff performance and customer satisfaction. Findings suggest that there is functional cultural alignment between Filipino staff and Australian customers and that cross-cultural training and cross cultural immersion in the target community can assist call centre staff cross the boundaries of language and identity with greater success.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116810097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Evolutionary learning of virtual team member preferences 虚拟团队成员偏好的进化学习

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610230

P. Pendharkar

引用次数: 1

Harnessing communications in a packaged software community 利用打包软件社区中的通信

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610245

H. Wu

引用次数: 0

Collecting knowledge products: Why position statements matter in professionalizing and understanding Professional and Technical Writing 收集知识产品:为什么立场声明在职业化和理解专业技术写作中很重要

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610209

K. Ilyasova

引用次数: 1

The “shock and awe“ of digital research design: Rhetorical strategies as mediational means in digital survey research 数字研究设计的“震慑”:修辞策略在数字调查研究中的中介作用

2008 IEEE International Professional Communication Conference Pub Date : 2008-07-13 DOI: 10.1109/IPCC.2008.4610235

M. Rife

引用次数: 0